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Business Policies, processes and procedures

Overview:

Businesses know that they need to have a system made up of policies, processes and procedures. Often
businesses have issues discerning which is which or use the terms interchangeably, resulting in them
lacking one of the elements. All three, however, are necessary to run a successful, organized business.

Processes, procedures and standards explain how a business should operate.

In short:

Policy: The overall guidelines.

Process: The flows of activity which guide

actions

Procedure: The detailed instructions of steps/ tasks and define actions

In order for all of your business's processes, procedures and standards to be effective, they must be:
  documented
 grounded in the vision and strategy of your business
 clear about general business procedures as
well as role-specific procedures
 part of your staff training program
 practiced by management, so other staff will
follow their lead
 discussed regularly in meetings to capture
feedback
 flexible and open to improvement
 designed to empower and inform, rather
than constrain staff
 regularly reviewed and updated to meet
legislative or compliance changes that affect your business.

Contact our business adviser if you need help creating effective procedures, processes and standards for
your business.

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Challenges/Problems

 Lack of corporate policies

 Ineffective policies, procedures
 Unclear or non-existent documented instructions to perform tasks

How will I benefit?

 Important if you are in the early stages of establishing a business, or when you are trying to
rebuild or grow a business that has been underperforming.
 Vital for training staff and induction programs, as well as formal processes.
 Save you time and money by increasing efficiency.
 Staff can get more done in less time by following set processes and procedures, and you can
spend less time overseeing the day-to-day running of the business.
 Improve the consistency of product and service delivery by your staff.

How we can help?

From strategic business analysis consulting through to project execution, our services deliver value for
money outcomes. Our experienced consultants have an enviable track record in improving client
business analysis capability through organizational development, whilst also providing business analysis
services to execute the business analysis activities to deliver project deliverables.