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▪ Headlines
▪ Weather
▪ Support in MA by NiSource Employees
▪ Operational Updates
▪ Customer and Community Support
▪ Communications
▪ We have now:
– Replaced nearly 5 miles of pipe
– Replaced 210 services lines; of which 113 are gas-ready
– Conducted more than 1,837 assessments
▪ Gas-ready brief discussed on 10/1, House-ready brief
forthcoming later this week
▪ Work continues on temporary and permanent boiler
solutions at five housing authority complexes
▪ Engaged 30 professional sales representatives to work
one-on-one with commercial customers
▪ Job Fair was successful and attracted ~130 individuals,
the company is following up with ~100 individuals
Activity Time
Sunrise 6:42 AM
Sunset 6:23 PM
244
164
86
15 18
1) Some employees are supporting multiple towers, thus the may be some differences in Tower breakdown depending on timing
2) The construction tower has 48 additional “Leaders” not assigned to a zone, thus they are not represented on the Zone Deployments chart. The total number of employees in the
Construction Tower is 444 as reflected in the chart at the top.
*Graph shows most recently available current and forecasted contractor figures based on data refreshed at 12 PM EST on 9/30/2018. Forecasted data is not available for all
contractors.
**Other includes contactors with no central location (identified as “various locations”).
Electricians 270 270 270 ▪ Successfully mobilized over 77 residential crews and 2
commercial crews to complete over 389 assessments
Linguists 32 24 24
▪ Averaging 5 assessments per day per crew
Assessors 78 62 62
▪ Beginning Tuesday 10/2, a portion of plumbers begin
Inspectors 22 12 12 transitioning to the Install Team
▪ Starting Friday 10/5, transitioning 125 electricians to Install
▪ Electricians increased scope to assess for and install temp heat Team, as result ~90 electricians will no longer be needed
▪ Linguists will be ramping up from the results of the recent job
fair. Customer and community engagement
81 87 87 87
Lawrence
North 29 33 42 42
Andover Next 24 hours
LP to MP1 10 11 10 10
services ▪ Zone 6 purge complete
12 ▪ Zone 7 purge activities
15
Purge ▪ Crews working on mains and service lines in all zones
175 192 192 192
Total
Service line
210 6,100
replaced (#) Risk
Gas Ready ▪ Inclement weather – High
113 6,100
Services ▪ Resources - Low
▪ Materials - Low
▪ Permitting and Traffic Control - Low
▪ Service and main line replacements are ahead of schedule
• Many businesses and some residents are choosing to use their own insurance. In these situations, the insurance company will work
directly with the customer for their immediate needs and file separately with Columbia for reimbursement of costs.
• Due to the on-going nature of this event, we do not expect claim closures to increase significantly until after gas service has been restored
to our customers.
Definitions
Term Definition
Any service with a meter attached.
Customer
Pipeline system for distributing gas within, but not limited to, a definable area, such as a mobile home
park, housing project, or apartment complex, where the operator purchases metered gas from an
Master Meter
outside source through a gas distribution pipeline system. One master meter shows up as one
customer in current data.
Pipeline system where one service line flows into an apparatus that has multiple meters. With current
Manifold data methods, customers on a manifold will be equal to the total number of meters on the manifold.
Crews have assessed your house or business and its appliances to plan for the repair and
Assessment replacement of your appliances, and all required inspections are performed.
All components up to the meter have been installed and tested, and gas is present.
Gas-ready
All inside work is completed and tested, with at least one appliance in your home or business
House-ready available for re-light.
A Columbia Gas representative has come to the home, installed the meter, tested it, and restored gas
Re-light service to the home or business.