Elizabeth L.

Haynes
elizabethhaynes5@student.purdueglobal.edu
(Phone number here)

Career Profile
Highly motivated and passionate Healthcare Professional, ready to join a medical organization that will utilize
my talents to help in the growth and sustainability of the company. A position where I am able to assist in
problem resolutions with strong positive skills in patient care services, detailed oriented and organized with the
ability to collaborate with a team dynamic atmosphere.

Summary of Qualifications
 Excellent ability to gather and analyze statistical data and generate reports
 Thorough knowledge of supplies, equipment, and services ordering and inventory control
 Great ability to effectively present information in one-on-one and small group situations to clients and
other employees of the organization
 Excellent vision which is necessary to read written materials, computer screens, registration forms and
other clinic documents, and schedule appointments
 Profound ability to make administrative/procedural decisions and judgments
 Uncommon knowledge of methods of planning, developing and administering programs
 Profound knowledge of record keeping and the reporting methods and techniques
 Strong ability to formulate policies and procedures relevant to program areas based on information of a
conceptual nature from varied and complex sources
 Strong self-confidence, maturity, and the ability to work independently
 Demonstrated ability to work in a busy clinic and multi-program environment
 Remarkable ability to plan, direct, and coordinate program and administrative activities of a complex,
interrelated, and interdependent nature, where unknowns and numerous contingency factors are involved

Employment / Work History

Arlington Career Institute Grand Prairie, Texas
Medical Assistant/ Medical Office Specialist Instructor/Online instructor 04/21/2014 - 12/15/2017

 Facilitated training to assigned students (average 10-30 students)

 Managed and monitored in the classroom grounded learning
 Created a 12-week course and designed online courses for Medical Terminology and Anatomy &
Physiology
 Mentored, tutored, and assisted students in preparing for the National Registered Certification
 Prepared material and taught ICD 10, CPT coding

Kaplan College Fort Worth, Texas

Medical Assistant/ Medical Office Specialist Instructor 07/28/2009 - 12/05/2013

 Taught multiple classes in the school’s medical assisting program for technical certification students
 Developed appropriate curriculum and course syllabuses
 Utilized textbooks combined with practical applications in lab settings
 Administered proctored and graded examinations
 Taught courses in medical records documentation handling lab reports and taking vital signs for patients
 Instructed classes on medical terminology

UNTHSC- Clinics Fort Worth, Texas

Customer Service Representative/ Medical Assistant 10/2008 - 03/2009
  Managed inbound/outbound patient calls, Scheduled patients for Internal Medicine and Pediatrics
department
 Provided office support including answering the phones, filing/pulling of daily charts, administered vital
signs, immunizations, and assisted physicians

T&R Clinic Fort Worth, Texas

Coding and Billing Specialist 06/2008 - 07/2008
 Managed and prepared codes for clinics super bills/encounter forms while posting patient’s bills
 Practice Point Manager and all scripts touch works and in the provided patient collections
 Answered telephones, sent confirmation letters of forms being sent to the billing department, and
verified insurance benefits

US Oncology Rx Care Advantage Fort Worth, Texas

Customer Service Representative 01/2008 - 03/2008
 Answered the telephone and transferred calls to the appropriate individuals, or department
 Took telephone messages for the staff
 Greeted visitors to the facility, answered questions and directed them to the appropriate individual
 Typed a variety of forms, letters, reports and memos

John Peter Smith Fort Worth, Texas

Unit Clerk/Medical Assistant/Multi-skill Tech 2002 - 2007
Worked multiple departments
 Assisted patients and visitors in locating specific departments and services and kept them updated on
status of procedures and referral appointments
 Trained new unit clerks nurses and medical assistant on unit’s computer system and work flow
procedures
 Managed patient records verifying that all forms paperwork lab work and referrals were properly
documented
 Coordinated patient care with other departments specialist visits and lab orders and prepared discharge
paperwork

Education
Purdue University Global
Bachelor of Science in Health and Wellness October 10, 2018

CCI Training Center, Inc.

Certificate of Completion Customer Service Completion of Billing and Collections September 18, 2007

National Education Center

Certified Medical Assistant July 19, 1991

License and Certifications

Completion of National Registered Certification, Medical Assistant (NRCMA) September, 2008
Completion of National Registered Certification, Coding Specialist (NRCCS) September, 2008
Site Coordinator, Basic Life Support (BLS) July, 2015
Instructor (CPR) (renewal every 2years) June, 2019

Tools/Skills
 Microsoft Word, Excel, PowerPoint, and Outlook, Electronic Medical Records & Electronic Health Records
 Creating Health & Wellness website, created one or more Resource Guides, Created Diet and Nutrition plans,
created a short (three week)course on Complementary Health, Developed fitness assessments and plans