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GENERAL INFORMATION

A Project of the <a href=Western Cape Education Department HOME | GENERAL INFORMATION | KHANYA SCHOOLS | NEWS | FAQs | LINKS | CONTACT US Home > General Information > Service Commitment Charter GENERAL INFORMATION Win an Interactive Classroom Makeover! 28 - 30 September 2010 Service Commitment Charter VISION Vote for our Khanya Celebrity! The vision of Khanya is to be a world leader in sustainable curriculum delivery through the use of Information Communication Technology (ICT). MISSION By the start of the 2012 academic year, every educator in every school of the Western Cape will be empowered to use appropriate and available technology to deliver curriculum to each and every learner in the Western Cape. PREAMBLE The Khanya project is a project of the Western Cape Education Department (WCED) initiative and supports its policies, as well as the policies of the Western Cape Province. This includes the notion of a Better Home For All, the Batho Pele principles and Human Capital Development Programme. The particular contribution of Khanya is to assist schools to acquire ICT facilities and to enable them to use these facilities for curriculum delivery purposes. The following support functions are included: ∑ Develop appropriate project plans for implementing ICT facilities ∑ Create adequate infrastructure ∑ Procure and install hardware and software ∑ Provide basic ICT training to educators ∑ Empower educators to use ICT as a curriculum delivery tool ∑ Assist schools to become technically self-sufficient Khanya sees itself as a continually evolving and improving organization. It is responsive and receptive to changing school, educator, WCED staff, and learner needs. The views of these stakeholders are important to Khanya. Ongoing input and suggestions for improving service delivery are encouraged. SERVICE COMMITMENTS Khanya believes that its greatest asset is its professional, committed staff members who demonstrate great dedication in their everyday working lives. They are committed to providing quality client service, as well as being receptive to stakeholder needs. " id="pdf-obj-0-64" src="pdf-obj-0-64.jpg">

28 - 30 September 2010

Service Commitment Charter

VISION

A Project of the <a href=Western Cape Education Department HOME | GENERAL INFORMATION | KHANYA SCHOOLS | NEWS | FAQs | LINKS | CONTACT US Home > General Information > Service Commitment Charter GENERAL INFORMATION Win an Interactive Classroom Makeover! 28 - 30 September 2010 Service Commitment Charter VISION Vote for our Khanya Celebrity! The vision of Khanya is to be a world leader in sustainable curriculum delivery through the use of Information Communication Technology (ICT). MISSION By the start of the 2012 academic year, every educator in every school of the Western Cape will be empowered to use appropriate and available technology to deliver curriculum to each and every learner in the Western Cape. PREAMBLE The Khanya project is a project of the Western Cape Education Department (WCED) initiative and supports its policies, as well as the policies of the Western Cape Province. This includes the notion of a Better Home For All, the Batho Pele principles and Human Capital Development Programme. The particular contribution of Khanya is to assist schools to acquire ICT facilities and to enable them to use these facilities for curriculum delivery purposes. The following support functions are included: ∑ Develop appropriate project plans for implementing ICT facilities ∑ Create adequate infrastructure ∑ Procure and install hardware and software ∑ Provide basic ICT training to educators ∑ Empower educators to use ICT as a curriculum delivery tool ∑ Assist schools to become technically self-sufficient Khanya sees itself as a continually evolving and improving organization. It is responsive and receptive to changing school, educator, WCED staff, and learner needs. The views of these stakeholders are important to Khanya. Ongoing input and suggestions for improving service delivery are encouraged. SERVICE COMMITMENTS Khanya believes that its greatest asset is its professional, committed staff members who demonstrate great dedication in their everyday working lives. They are committed to providing quality client service, as well as being receptive to stakeholder needs. " id="pdf-obj-0-76" src="pdf-obj-0-76.jpg">

The vision of Khanya is to be a world leader in sustainable curriculum delivery through the use of Information Communication Technology (ICT).

MISSION

By the start of the 2012 academic year, every educator in every school of the Western Cape will be empowered to use appropriate and available technology to deliver curriculum to each and every learner in the Western Cape.

PREAMBLE

The Khanya project is a project of the Western Cape Education Department (WCED) initiative and supports its policies, as well as the policies of the Western Cape Province. This includes the notion of a Better Home For All, the Batho Pele principles and Human Capital Development Programme.

The particular contribution of Khanya is to assist schools to acquire ICT facilities and to enable them to use these facilities for curriculum delivery purposes. The following support functions are included:

Develop appropriate project plans for implementing ICT facilities

Create adequate infrastructure

Procure and install hardware and software

Provide basic ICT training to educators

Empower educators to use ICT as a curriculum delivery tool

Assist schools to become technically self-sufficient

Khanya sees itself as a continually evolving and improving organization. It is responsive and receptive to changing school, educator, WCED staff, and learner needs. The views of these stakeholders are important to Khanya. Ongoing input and suggestions for improving service delivery are encouraged.

SERVICE COMMITMENTS

Khanya believes that its greatest asset is its professional, committed staff members who demonstrate great dedication in their everyday working lives. They are committed to providing quality client service, as well as being receptive to stakeholder needs.

Stakeholders may communicate with Khanya in the following ways:

Discussion with Khanya staff when they visit schools

Pay a visit to the Khanya Project Support Office

Contact Khanya staff or Project Support Office by means of telephone

Contact Khanya staff or Project Support Office by means of email

Contact Khanya staff or Project Support Office by means of fax

Mail

When dealing with Khanya in any of the ways listed above, one can expect the response to be:

Courteous and respectful

Open, honest and helpful

Prompt (with regard to feedback)

Receptive and responsive to negative feedback, treating complaints seriously

Mindful of maintaining confidentiality

BATHO PELE (PEOPLE FIRST)

Khanya subscribes to the principles of Batho Pele and believes that people (learners, educators, community members and other stakeholders) must always come first. One may therefore expect, inter alia, treatment in harmony with the following:

Consultation: Full consultation will take place with all stakeholders during the planning, implementation and training phases of an intervention at a school.

Service standards: Realistic service standards pertaining to individual projects are defined in the project plan in measurable terms and quality assurance mechanisms are put in place to ensure that high service standards are maintained.

Courtesy: Courtesy is not only being polite to stakeholders, but being friendly, helpful and treating everyone with dignity and respect. Khanya has a code of conduct for staff members and it is expected of each of them to adhere to this code at all times.

Access: Although Khanya wishes to support all schools, access applies especially to the disadvantaged sectors of the community and to people with special needs. Available funding is allocated on a priority basis to assist poor schools and those serving learners with special needs.

Information: All stakeholders should be given full, accurate information about the services that Khanya could offer them. This information is predominantly made available through the Khanya website, but it is recognized that some stakeholders may not have immediate access to this medium. It is for this reason that the Khanya magazine and other reports are circulated from time to time.

Openness and transparency: Khanya must be open and honest about every aspect of its operation. The project plans must clearly explain how funds are spent relative to a particular school. An annual report provides details about the previous year’s activities, its successes, failures, lessons learned and proposed steps for rectification. Khanya facilities are open for inspection at any time by authorized stakeholders.

Dealing with complaints: It should be easy for stakeholders to express their dissatisfaction with any services provided by Khanya. These complaints should be lodged as explained in the section FEEDBACK below. Khanya will make every effort to rectify the situation and record all the details of the incident in a Complaints Register, to be used as a barometer of service satisfaction.

Giving best value: Khanya will always strive to render service in the most economic and efficient manner so that funds spent (state funds, school funds and donor funds) add the greatest value.

FEEDBACK

In order to meet and improve service delivery standards, Khanya welcomes feedback. Khanya must be informed of:

Outstanding service

Service standards and commitments which were not met

Any ideas on how Khanya can improve its programme and service delivery

Any dissatisfaction with the conduct of a Khanya staff member

One can provide this feedback by:

Contacting your Khanya regional representative

Visiting the Khanya Project Support Office situated at: 18th Floor, Golden Acre Building, Adderley Street, Cape Town

Phoning the Khanya Project Support Office (Ms A Crofton: 021 467 2223)

Emailing Ms A Crofton at acrofton@pgwc.gov.za

Posting a relevant comment on the Khanya blog: www.khanya.co.za/blogs

Sending a fax to 021 425 7458

Writing a letter to: The Programme Manager, Khanya, Private Bag X9114, Cape Town, 8000

FURTHER INFORMATION

Further information about Khanya services can be obtained by visiting the project's website and blog:

Giving best value: Khanya will always strive to render service in the most economic and efficientacrofton@pgwc.gov.za ∑ Posting a relevant comment on the Khanya blog: www.khanya.co.za/blogs ∑ Sending a fax to 021 425 7458 ∑ Writing a letter to: The Programme Manager, Khanya, Private Bag X9114, Cape Town, 8000 FURTHER INFORMATION Further information about Khanya services can be obtained by visiting the project's website and blog: www.khanya.co.za www.khanya.co.za/blog Log in as Khanya Staff Member Copyright © Khanya Project 2008 " id="pdf-obj-2-87" src="pdf-obj-2-87.jpg">
Giving best value: Khanya will always strive to render service in the most economic and efficientacrofton@pgwc.gov.za ∑ Posting a relevant comment on the Khanya blog: www.khanya.co.za/blogs ∑ Sending a fax to 021 425 7458 ∑ Writing a letter to: The Programme Manager, Khanya, Private Bag X9114, Cape Town, 8000 FURTHER INFORMATION Further information about Khanya services can be obtained by visiting the project's website and blog: www.khanya.co.za www.khanya.co.za/blog Log in as Khanya Staff Member Copyright © Khanya Project 2008 " id="pdf-obj-2-91" src="pdf-obj-2-91.jpg">
Giving best value: Khanya will always strive to render service in the most economic and efficientacrofton@pgwc.gov.za ∑ Posting a relevant comment on the Khanya blog: www.khanya.co.za/blogs ∑ Sending a fax to 021 425 7458 ∑ Writing a letter to: The Programme Manager, Khanya, Private Bag X9114, Cape Town, 8000 FURTHER INFORMATION Further information about Khanya services can be obtained by visiting the project's website and blog: www.khanya.co.za www.khanya.co.za/blog Log in as Khanya Staff Member Copyright © Khanya Project 2008 " id="pdf-obj-2-93" src="pdf-obj-2-93.jpg">

Copyright © Khanya Project 2008