SYLLABUS & SAP

MM5027
KNOWLEDGE MANAGEMENT FOR
INNOVATION

BLEMBA 23
Semester II 2018/2019

MASTER OF BUSINESS ADMINISTRATION

INSTITUT TEKNOLOGI BANDUNG
http://www.sbm.itb.ac.id/mba

Internationally accredited by
CONTENTS

Page

Facilitator Profile …………………………………………………………………. 3

Vision and Mission …………………………………………………………………. 5

Learning Goals …………………………………………………………………. 5

Course Description …………………………………………………………………. 6

Course Outline …………………………………………………………………. 6

Course Structure …………………………………………………………………. 8

Learning Goals and Objectives ………………..…………………………………. 9

Grading Policy …………………………………………………………………. 12

Reading Materials …………………………………………………………………. 13

Course Schedule …………………………………………………………………. 14

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FACILITATOR PROFILES
Prof. Dr. Jann Hidajat Tjakraatmadja (Jann)
Coordinator: Prof. Dr. Jann Hidajat Tjakratmadja
Office: School of Business and Management ITB
Tel: +62-22-2531923
Email: jannhidajat@sbm-itb.ac.id
Venue: SBM – ITB, Ganesha 10 Bandung, Indonesia

Jann Hidajat Tjakraatmadja graduated from the Bandung Institute of Technology (ITB) in
1978(Bachelor). He then continued his studies in Industrial Engineer at Catholic University of Leuven,
Belgium (got Master in 1981) and in 2001 he earned a Doctor of Knowledge Management from his
almamater, Industrial Engineering and Management, ITB. In 2004, Jann got Professor in Knowledge
Management ITB. In 2007, Jann with his colleges from academic and practise develop KMSI (Knowledge
Management Society) and he elected as a first President.
Jann has extensive experience in the academic world. His career was starts in 1978 as a lecturer for
Method and Time Study, Ergonomic, Production System and Management of Technology in Industrial
Engineering (IE) Department, Industrial Technology (IT) Faculty of ITB. Jann has authored a college four
textbooks titled “Teknik Tata Cara Kerja” (Method and Time Study) in1980, “ManajemenTeknologi”
(Management of Technology) in 1996, Knowledge Management dalam Konteks Organisasi Pembelajar in
2007, Personal Knowledge Management in 2015, and Strategi Implementasi KM in 2017.
In the first career, he was the head of Method Study and Ergonomic Laboratory of IE Department from
1978–1981 and from 1985–1990. In 2002-2003 he becomes the head of Management Studio of IE
Department of ITB and People Management Advisor for ITB Vice Rector of Recourses and General
Affairs. In 1994 and 1996, he was also member of the evaluation committee of President Republic of
Indonesia Paramakarya I and II Award, a productivity award for national small and medium enterprise.
Since December 2003, Jann was move from ITB IT Faculty to ITB School of Business and Management
(SBM). In 2003 – 2005 he was a Director of Graduate School of Business (MBAITB) in SBM-ITB. In 2003 –
2009 he was a Vice Dean of Academic Affairs for SBM-ITB. Currently he is a Chairman of SBM Senate,
Founder of Centre of Knowledge for Business Competitiveness (CK4BC), SBM-ITB, Founder and
President of Knowledge Management Society Indonesia (KMSI), Member of ITB Academic Senate, and
Vice Chairman of ITB Board of Trustees.
Jann also serves as Senior Lecturer for Management of Technology, Knowledge Management and
Information Technology, People Management, Learning Organization, Operations Management and
Organization Behavior for both ITB’s Graduate and under graduate Management School. Prior to his
present position, he has throughout his career retained a lectureship at MBA-ITB and under graduate
Management School ITB programs as Senior Lecturer.

Jann has been consultants to various studies and projects with state enterprises and many government
projects. He has also been an Instructor and moderator for various courses, training and workshop in
Mind Management, Management of Technology, Knowledge Management and Learning Organization,
People Management, Leadership, Organization Behaviour, Service Management, Change Management,
Logistics and Project Management.
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Suryani Sidik Motik, Ph.D (Yani)
Email address: yanimotik@gmail.com
Phone: (021) 3909201 / 31901263

Suryani Sidik Motik graduated from IKIP Jakarta 1985, she then continued her education to Maryland
University USA and got her Master in General Administration 1989. She received her PhD from
University of Indonesia in Business Administration, in 2006.
Yani start her carrier as a business woman, she builds a joint venture factory with Korean, then she
developed Indoprima Management Consultant Company, and she is expanding to Bio energy. Yani
curently active as Independent comissioner at Tokio Marine Life Insurance asn Bogor Redcross Hospital.
Yani interested in academic world. She has a lot of teaching experience either outside of Indonesia as
well as in Indonesia, for example, she was a guest lecturer at Nanyang Technology University on Foreign
Direct Investment, she was also a lecture at Lembaga Administration Negara, and still a guest lecturer at
University of Indonesia.
Last but not least, Yani also very active in Business community. She is a President of Indonesian
Euntrepreuners Ascosiation, and she is with Indonesian Chamber of Commerce as Vice President in
charge with Business sustainability.

Achmad Ghazali, Ph.D. (Achmad)

E-mail: achmadghazali@sbm-itb.ac.id
Tel: +62-22-2531923

Achmad Ghazali holds a bachelor degree in Industrial Engineering, ITENAS, Master of Business and
Administration, SBM ITB, and Doctoral degree from Massey University, New Zealand. His dissertation is
about knowledge construction in health support group online discussion. Using social constructivism as
learning paradigm in measuring the process of knowledge construction and how it affects the quality of
information in term of information quality and information integrity.
From 2005 until now, He becomes Faculty member of SBM, ITB (People and Knowledge Management
Sub Interest Group). From 2005 until 2007, He becomes SBM ITB Assistant Lecture. Right now, he is a
Director of QA and Accreditation at SBMITB.

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Vision and Mission of MBA ITB
Vision:
“To be A World Class Program of Master and Business Administration that Creates Ethical and
Entrepreneurial Leaders”
Mission:

 To educate and develop future leaders in business

 To develop sustainable education program for building human resource capacity needed for
enhancing industry competitiveness in Indonesia

1. Learning Goals of MBA ITB

In General, The MBA-ITB’s learning goal is to develop students to have the following
characteristics:

 Comprehensive knowledge and skills of the business functional areas

 Multi-perspective problem solving capabilities
 Effective business leader

There are three programs at MBA ITB Bandung campus with specific learning goals as follows:
A. Young Professional
The learning goal of this program is to build business sensitivity and business administration
knowledge and skills required to start career at managerial level.

B. Creative and Cultural Entrepreneurship (CCE)

The Learning goal of This program Is to teach students about doing business in creative and
culture sectors and how to manage their new business in these areas.

C. Executive MBA
The learning goal of this program is to improvestudents’agility in decision making and to develop
a holistic view of business which enables them to lead a business project on a higher level
effectively in today’s business environment.

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 2. Course Description

Knowledge is fast becoming the most importance assets in an organization can retain as it has
the capacity to ensure corporate longevity and success sustainability by encouraging flexible
and adaptable organization that rapidly implement product and/or service improvement in
anticipation of marketplace change. Knowledge is an intangible asset, yet by providing a
learning environment that encourages experimentation that is measured with discipline and
procedures necessary for optimizing this process it has the capacity to change the competitive
position of any organization. Many CEO’s will agree that their most competitive advantage is
their “brain-ware” or their “human capital”.
Knowledge Management (KM) is the process of creating value from an organization’s intangible
assets. KMcreate, deploye or transform knowledge from individual brainware to organizational
actions that can improve the competitive position of a company, and give it a marketplace
advantage. KM is a process of sourcing, deploying and using knowledge assets for better work
performance. KM is a key success factor for corporate competitiveness.
Knowledge workers motivated to learn coupled with a positive attitude, and spirit to share and
improve his/her knowledge, are seeds to develop Knowledge-based Organization. Change
Managemet is the transformation vehicle that encourages open experimentation and support
trust and a learning culture as learning organization foundation; and change people habit and
attitude, to become knowledge workers.
People are the agents of change in any organization, and a strategy is nothing more than an
empty vision until successfully implemented by people. The success of change process depends
on communication, share knowledge, and the capacity to implement the innovative ideas.
Knowledge for understanding and reasoning, and the utilization of change management skills
become the building blocks of successful value creation and implementation.
Innovation Management and Knowledge Management course goals are to provide students
with the necessary skills, to implement change value in their organization that improves
competitive advantage.
Finally, the course will not only explain the concept of innovation but also idea generation and
how innovation can be implemented.

3. Course Outline
The course will be conducted by using active learning method combine with lecturing method
for explanatory purposes and will be very much emphasized as “student-centered” activities
through discussion and presentation of case studies, while lecturers are taking roles as
facilitators.
Topics to be covered during the course are roughly divided into two parts as follows:

a. Knowledge Management Part:

 Introduction: This module provides an introduction to new paradigm in knowledge era;
knowledge and KM definition; KM and corporate strategy (knowledge discovery and
knowledge planning).

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  Intangible Assets: This module focuses on the importance of people (knowledge
workers) as a human capital (source of intangible assets) and learning organization as a
foundation of KM
 KM Framework: This module focuses on the on integration between KM and Learning
Organization, Organization, Performance Management and Information and
Communication Technology (ICT). More specifically is the importance of leadership as
learning enablers; trust and learning culture as learning foundation; and process and
technology as learning accelerators.
 KM Objective: What result you would like to achieve.
 KM Strategy: Identify the specific steps which need to be taken to implement the KM
program
 Knowledge Development: Understanding of tools and process to create and shared
organizational knowledge

b. Innovation Management Part:

 Introduction: This introductory module provides a basic concept and understanding of
the role innovation and entrepreneurship contributes to strategy and key attributes of
successful innovation and entrepreneurship.
 Foundations: Entrepreneurship opportunities in all organizations. The environment to
create and facilitate idea generation.
 Generation: Innovation and creativity: This module focuses on how to generate
business innovation opportunities, evaluate and manage creativity. Case studies will be
utilized and analyzed for key learning’s.
 Implementation. This module will focus on area of innovation within the business,
Businees Model Innovation, Suply chain Innovation.

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4. The Course Structure

Generating new ideas, products, or ways of

viewing things: Designing, constructing,
planning, producing, inventingof KM Planning
in practice

Justifying a decision or course of action:

Using information in another familiar
Checking, hypothesising, critiquing,
situation: carrying out, using, executing
experimenting, judgingof KM Planning in
ImplementingofKM tools in company
practice

Explaining ideas or concepts: Interpreting, Breaking information into parts to explore under-
summarising, paraphrasing, classifying, standings and relationships among KM Planning
explaining what, why and how KM tools Components and implementing the KM Planning
implementing stages

Using information in another familiar situation:

Implementing, carrying out, using, executingKM in several
companies

Breaking information into parts to explore

Explaining ideas or concepts: Interpreting, understandings and relationshipsamong KM
summarising, paraphrasing, classifying, components: Comparing, organising, decon-
explainingwhat and why KM structing, interrogating and findingof KM
Framework

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5. Learning Goals and Objectives of MBA ITB
MBA ITB has learning goals and objectives as on Table 1 below. Fourth column shows the LG/LO of
study program attached to courses.

Table 1. Learning Goals and Objectives of MBA ITB

LEARNING GOAL LEARNING OBJECTIVES

1. Identify and analyze central problems of a business case

LG 1:Integrative Thinking
LG 2:Team work
LG 3:Communication Skills
LG 4:Ethical Responsibility
LG 5:Leadership
LG 6:Global awareness
2. Construct multiple perspectives that integrate different factors
or aspects, other related business functions and relevant
contextual information
3. Create recommendation based on the constructed perspectives
and the company’s strategic objectives
1. Understand how to collaborate with others
2. Apply the concept of managing conflict to resolve problem in
small group learning environment
3. Demonstrate constructive feedback in small group learning
1. Present information in an organized and concise manner
2. Demonstrate skill to persuade others in persuasive manners
3. Demonstrate listening skills
1. Recognize ethical issues in business context
2. Assess the impact of ethical issue toward various stakeholders
3. Systematically analyze the pro and cons of any decisions related
to ethical issues
1. Demonstrate the propensity to take initiative
2. Bring influence toward other people in her/his team
3. Inspire and empower others by evaluating, analyzing, and
providing critics on how leadership behaviors and
characteristics affect employees and businesses outcomes
4. Demonstrate an ability to manage change
1. Identify global issues that may affect the industry (Global
Intellectual Capital)
2. Develop understanding toward global cultural aspects that
affect business operations
3. Develop business recommendations based on understanding
about the global aspects

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6. Learning Goals of this Course
In the broadest perspective, the goals of this course is to assist you to recognize and to better
understand human capital and leader behavior in learning organization context, as a foundation
of Knowledge Innovation Management (KIM) and impact to the organizational effectiveness.
More specific goals include:
 Comprehensive knowledge and skills of KM in all business function
 KM perspective in solving business problems in the business functional areas
 KM support effective business leader

7. Learning Outcomes (LO) of This Course

 Understanding the basic KM mindset
 Understanding the KM concepts and the analytical tools
 Applying the KM concepts and the analytical tools
 Utilizing the KM to support effective business leader in aligning the business functional
areas

8. Learning Guidance
A. Class Preparation
a. Readings assigned for a scheduled class period should be carefully read and studied prior to
class.
b. Reading assigned material before it is discussed in class will help you effectively participate
in class/group discussion.
c. Reviewing the material one more time after discussion helps retention and makes studying
for exams easier.

B. Effective Classroom Behavior

Attending a college class demands the same degree of discipline and professional behavior
expected in the professional work world. Learners bring their own views and experiences to
the classroom setting. Through class participation, peers are able to learn from each other and
thus expand their knowledge base and exposure to various points of view. This type of learning
is considered primary to the adult learning experience. With this in mind, sharing your views
and knowledge, asking questions, and being respectful of differing views is expected. 10
behaviors that will help you to be successful in this class include:
a. Attending class regularly
b. Active listening and learning
c. Reading the syllabus and assigned readings before each class session
d. Participating in class discussions
e. Treating all in the class with respect
f. Participating in class/group activities with enthusiasm
g. Doing only class activities during class
h. Avoiding side conversations
i. Completing assignments on time
j. Keeping your cell phone on silent mode during class
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 Presentation; writing book, paper or case summary; doing case studies and discussions; lecture,
and activities that support and illustrate the topics discussed will be important parts of the
course.
Preparation for each session is required to facilitate learning for you, as well as the class as a
whole

C. Course Requirement

a. There is no pre-requisite course requirement.

b. Assignments: Doing group cases analysis and class presentation; writing group/individual
report; and writing individual articles/case/course summary.
The other non-presenting learners will have to prepare questions and to participate
actively by asking questions and challenging the responses of the analysts (also in view of
the requirements of the 10% class participation).
Note: You will be assigned various exercises and tasks such as case analyses, role play,
game and video. You are expected to take a high level of responsibility for your own
learning and to support individual sessions through group presentations. The course
is based on involvement learning and class participation. Discussions are based on
assigned readings (case studies etc.), short lectures, activities, video analyses and so
forth.
Plagiarism on assignments and cheating on the tests will not be tolerated. Students
caught plagiarizing or cheating will be disciplined according to the SBM and ITB
norms.
c. Attendance: Attendance is compulsory. No points are assigned for absence students.
Attendance may correlate with the absorption of academic material and facilitates
classroom participation and discussion, components that are crucial to graduate study.
Attendance could have a bearing on the grade earned in situations where a student may be
at the borderline.

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 9. Grading Policy
The course grading requirements include case analysis, presentation, class discussion, reading of
assigned articles/cases and writing summaries and reports, with the system:

GRADE BLOOM’S TAXONOMY

Generating new ideas, products, or ways of viewing things: Creating

A 4.0
Designing, constructing, planning, producing, inventing. (B6)

Justifying a decision or course of action: Checking, Evaluating

AB 3.5
hypothesising, critiquing, experimenting, judging (B5)
Breaking information into parts to explore understandings and Analyzing
B 3.0 relationships: Comparing, organising, deconstructing, (B4)
interrogating, finding
Using information in another familiar situation: Implementing, Applying
BC 2.5
carrying out, using, executing (B3)
Explaining ideas or concepts: Interpreting, summarising, Understanding
C 2.0
paraphrasing, classifying, explaining (B2)

The weights for the components of the course are as follows:

ITEM WEIGHT

20%
1. Individual Quiz and Assigment
20 %
2. Individual Class Participation and Discussion
30%
3. Group Assignment and Participation
30%
4. Individual Final Exam
TOTAL 100%

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10. Reading Materials
The recommended main textbooks are:
Knowledge Management
1. Jann Hidajat dan Didin Kristinawati (2017), “Strategi Implementasi KM”, Penerbit ITB
2. Jann Hidajatdan Donald C.Lantu (2006), “Knowledge Management dalam Konteks
Organisasi Pembelajar”, SBM–ITB
3. Collison, Chris and Parcel, Geoff (2006), “Learning to Fly” Capstone Publishing Limited (A
Wiley Co.).
4. Jann Hidajat, Haitan Rachman and Didin Kristinawati (2013), “Personal Knowledge
Management”, Penerbit ITB
5. Eric Ries (2011) “The Lean Startup” Crown Business Publishing
NewYork.www.crownPublishing.com

Note: All course participants are expected to have read both the relevant textbook chapters,
articles and cases before commencement of class.

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11. The Course Plan
Course Title : Knowledge Management for Innovation (KM4I)
Code (Credit) : MM5027 (2 credits)
Class : BLEMBA 23 Class
Lecturers : Prof. Jann Hidajat (JH), Dr. Suryani S. Motik (SSM), and Dr. Achmad G (AGH)
Day : Saturday and Sunday of Sept – Oct 2018

KNOWLEDGE INNOVATION MANAGEMENT CLASS SCHEDULE

Course Code Credit Hours BLEMBA PROGRAM

MM5027 2 SKS
Course Title KNOWLEDGE INNOVATION MANAGEMENT
Module 1: Saturday, 22Sept 2018 INTRODUCTION TO KM - JH
Session 1
 Class Management
08:00 – 09:30
 5-10 pages of JH book resume - send by e-mail before final exam
 Lecturing -1: KM What and Why
09.30 – 09.45
Session 2:
09:45 – 11:15  Lecturing and Class Discussion -2:
 Class Discussion-3: Learning Organization (LO)
Session 3– Game-1 on LO-1:
 Clematises
11.15 – 12.45
 Great Siberian Freeze off
AoL Assessment (LG 5.4)
12:45 – 13:45 Lunch Break
Session 4 – Game-1 on LO-1:
13.45 – 15.15  Walking the Talk
AoL Assessment (LG 5.4)
15.15 – 15.30 Break
Session 5:
15:30 - 17.00  Class Discussion-3: Knowledge Driven Company (KM4I)

Module 2: Sunday, 23Sept 18 KM PLANING - JH

Session 6 - Group and Class discussion on Case-1:
08:00 – 09:30  Group-1 + 2 + 3: KM in Astra
 Group-4 + 5 + 6: KM in Toyota International
09.30 – 09.45 Break
Session 7:
09:45 – 11:15
 Lecturing and Class Discussion-4: KM Strategic Planning
Session 8- Group and Class discussion on KM Workshop:
11:15 – 12:45 KM Planning Workshop
AoL Assessment (KM Planning LG 1.2, KM Strategy PPT LG 1.3)
12:45 – 13:45 Lunch Break
Session 9 - - Group and Class discussion on KM Workshop:
13:45 - 15.15 KM Planning Workshop
AoL Assessment (KM Planning LG 1.2, KM Strategy PPT LG 1.3)
15.15 – 15.30 Break
Session 10- - Guest Lecturer: Lucky Esa
15.30 – 17.00
KM in Technology Disruption Era

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 Module 3: Saturday, 6 October 2018 INNOVATION MANAGEMENT - SSM
Session 11:
Lecturing and Class Discussion-5:
08:00 – 09:30 Creativity Innovation and Euntrepreunership

09.30 – 09.45 Break

Session 12 - Class discussion on Case-2:
 Baidu, Alibaba and Tencent: The Three Kingdoms of the Chinese Internet.
09:45 – 11:15 HBS 9-615-039 Case: Case: Why The Lean Start-Up Changes Everything.
HBR R1305

Session 13:
11.15 – 12.45 Case Presentation

12:45 – 13:45 Lunch Break

Session 14 - Group and Class discussion
13:15 – 15:15 Business Model and Innovation
Case: UBER: Leading the Sharing Economy
15.15 – 15.30 Break
Session 15- Creating Business Model Innovation based on the existing business
15:15 - 17.00

Module 4: Sunday, 7October 2018 KNOWLEDGE DEVELOPMENT - AGH

Session 16:
08:00 – 09:30
 Lecturing and Class Discussion-5: KM Process
09.30 – 09.45 Break
Session 17 –Case Study: (2012) We Gave Them a Tool, but Hardly Anyone's
Using It Untangling the Knowledge Management Dilemma at TPA

09:45 – 12:45
Session 18 –Case Study Discussion

12:45 – 13:45 Lunch Break

13:45 – 17:00 KM4I Exam

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