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SHAGUN NAGPAL 04th September 1987

58 Sector 43, GURGAON-122002 || Ph: +919891422329 || Email:

Seeking for a challenging and rewarding opportunity with an organization of repute which recognizes my true
potential while nurturing my analytical and technical skills

2008-2010 Master of Business Administration : Business Management
Tarleton State University, Stephenville-TX-USA
2005-2008 Bachelors in Commerce : Financial Management
Kurukshetra State University, KUK-INDIA
Area of Expertise

Project Management Process Development MIS Reporting Supply Chain Management

Data Analytics Process Automation Cost Optimization Financial Planning & Analysis
Client Handling Ad-hoc reporting Research & Clearance Competitive Analysis
Reconciliation Financial Modeling Business Management Database Management
Cluster Analysis Corporate Accounting Balance sheet Analysis Operations Management
Quality Assurance Budgeting & Forecasting Customer Relations Six Sigma Quality Control

 Highly Competent, Dynamic and qualified MBA professional with over 8+ years of experience in
Business intelligence, Project Management, Supply Chain Management, Transition, Process
Development, Automation, MIS Reporting and Data Analysis.
 Strong beliefs in ‘Integrity’, Hard work, Skilled in interfacing with clients internal & external.
 Presently spearheading efforts with Conduent India LLP, Gurgaon since March 2018. Earlier to March,
worked for NTT DATA, Ericsson India Global , American Express, and for Marvel InfoTech NJ-USA.
 Proficient in understanding and defining the business problems and analyzing data thereby creating
Process Solution designs, Process Automation, MIS/ Reporting framework and providing key insights for
Cost Saving.
 Experience in analyzing data with strong statistical, modeling, and forecasting skills.
 Proficient in handling error free multiple regular reports, maintaining all quality checks and developing
dashboards, Macros using VBA, excel and other Reporting tools like BI, Tableau and Micro Strategy.
 Proficient in Assessing, Processing and Drawing conclusions from gathered data.
 Involved in Successful Implementation for ORACLE, SAP, CONCUR, ARIBA and BI.
 Well versed with market research projects involving Qualitative and Quantitative studies.
 Proficient in doing exploratory Data Analysis through Advance Excel (Pivot tables, Slicers, Graphs,
 Experience in handling Major clients/onsite personnel and documenting action items from meetings.
 Excellent Accounting management and Relationship Management skills with the ability to conceive
profitable and efficient solutions by utilizing Available technologies.
 Possess an inquisitive & analytical mind, creative thinking, excellent organizational skills, flexible &
detail oriented attitude combined with strong analytical & information analysis skills.
 Proven ability to interact with a diverse range of people in a professional manner as well as the ability
to handle multiple tasks in high pressure environments and under tight deadlines.

 Recognized for EIP (Employee Incentive Program) four times (Q1/Q3-2016, Q2/Q2-2017) at NTT DATA.
 Recognized for creating a new tool “GBSS Master Mind” to collect improvement ideas at NTT DATA.
 Recognized several time for Pear to Pear and Team player/Teamwork award at NTT DATA.
 Awarded for a “Knowledge Sharing Session” on Ericsson finance to peers and management.
 Awarded for successfully completion of “Ericsson Threshold analysis Project” before time.
 Awarded for Outstanding contribution in “Cultural and Extracurricular Activities “at Ericsson.
 Awarded “Best Team Player” Award with GAR team at American Express.

Manager – Business Intelligence

Conduent Business Services– Gurgaon
03/2018 to Current

 Successfully streamline the Labor Dashboard Reporting for overall INDIA, US and Canada contractors by
creating a uniform platform for all vendors to submit weekly Contractors update.
 Responsible for Setting up a new Business Intelligence function for Conduent including Management
Reporting for FP&A, Invoicing, Sourcing, Contract management and Accounts payable process.
 Analyze the over-all Sourcing and Supply chain management process to understand Budget vs. Spend,
Revenue streams and Cost drivers to identify business leak points, and their Operational and financial
 Prepare Advance excel, Macros, Automation Templates and Dashboards for daily and weekly MIS
reports to stabilize the reporting process.

Assistant Manager - PMO

NTT DATA – Gurgaon
12/2015 to 03/2018

 Successful transition and establishment of centralized MIS Reporting team for GBSS – Shared Service
dept. including reporting from SAP, BI, CONCUR, ARIBA and PeopleSoft.
 Successful Implementation of Procurement Process on ARIBA and handling the overall reporting/MIS
for Procurement using Tableau and Business Intelligence.
 Effective transition of Financial Reporting from UK and Middle East and supporting their Business Finance
 Working directly with Top-Management including VP’s and Process directors for overall GBSS finance
development by reducing number of FTE’s and Automation of process workflow.
 Maximized profits and Cost Saving by implementing continuous improvement: Automation of overall
finance and MIS/reporting process and generating time savings of up to 10 hours monthly (P2P Process
automation generated time savings of 120 hours monthly).
 Worked with Project team, Process Owners and other Stakeholders to analyze business and functional
requirement to build annual forecasts, budgets and other business needs.
 Created personalized Database Solutions, which simplified routine processing and reporting for
 Personally interacted with more than 650 employees to analyze Total Time vs. Productive time of all
employees and highlighting top management regarding Average break time, Average productive
time and Time spend on other activities.
 Analyzing the over-all Process requirement for finance process. Prepare advance excel Automation
Templates and Dashboards for daily and weekly MIS reports to stabilize the reporting process for AP, T &
E, AR, Procurement, Billing, Contracts and HR.
 Being a part of SAP implementation for over-all NTT Global group and worked with SAP
developers/Consultants for creation of Business Intelligence tool to extract all reports directly from SAP.
 Responsible for Tracking and monitoring all ongoing Projects for NTT Project team by creating PMO
Dashboards and tracking Project workflows.
Sr. Financial Analyst
Ericsson India Global Service – Gurgaon
04/2013 to 04/2015
 Successful transition and establishment of centralized Reporting and Analytics support team to support
the Business Finance function for the stakeholders.
 Responsible for Overall Financial planning, Budgeting, Forecasting, Variance Analysis and Stakeholders
Reporting for 9 major Ericsson CU’s including Australia, Bangladesh, Malaysia, Thailand, Singapore.
 Defining data requirements, collection, recording, consolidation, reconciliation, analysis, reporting and
presentation of accounting and financial information to stakeholders for further Planning & Controlling
 Documentation of relevant data and creation of process SOP’s from the scratch
 Monthly governance call with the Regional stakeholders to review the trend and progress of the regional
reports and help identifying the improvement areas.
 Supporting executive management team, department heads and business managers with reports on
key financial parameters.
 Designing and developing new solutions, monitoring the overall functioning of processes, identifying
improvement areas and implementing adequate measures to maximize customer satisfaction level.
 Contract Analysis for 8 big customer units including Thailand, Malaysia, Bangladesh, Indonesia to reduce
Unbilled Revenue, Deferred Revenue, Work in Progress and Reserves for Unrealized costs.
 Financial Analysis of different profitability and Balance sheet reports, providing suggestions/comments
to the financial controllers, Reviewing closing backlog, progress reports, trend analysis and movement
of P&L items.
 Zero escalations record from client side Ensuring quality reconciliation of financial data and SOX reports

Sr. Business Analyst

American Express– Gurgaon
02/2012 to 04/2013
 Oversees and performs all accounting functions, such as general ledger management, preparation of
Monthly financial statements, Balance sheet and Account reconciliation.
 Handled 70 SE payment accounts, with average research of 300 open items on daily basis.
 Deep knowledge on forecasting techniques, Complex financial modeling/analysis and budgeting
 Specialized in solving Debit balance cases, SE payment rejects and Guffit cases with six sigma quality
 Making everyday Journal entries in oracle and verifying the impact of each transaction as a tenure
member of R & C team

 Had been taking site initiatives towards process improvements, training and teamwork.
 Monitored suspense reconciliation and researched transaction clearing in suspense and balance
sheet accounts for HSBC (U.K, Italy, Hong Kong, Germany), Standard Chartered and Lloyds Bank
 Coordinated with other departments to prevent/ resolve 90 days past due open transactions.
 Preparing MJE’s for Bank charges/Interest, Intercompany re-classes and other related.
 Worked with research and clearance team, Global Account Reconciliation (GAR) department using
tools like IRIS, Cognos, Monarch, Genesis, Excel, Oracle and other related.
 Tracked outstanding open transactions on monthly basis to ensure sufficient detail to support GL account
 Assisted with recurring monthly entries and prepared weekly, monthly, quarterly reports.
Business Analyst (Internship)
Marvel InfoTech, NJ-USA
09/2010 to 09/2011
 Perform data analysis/data structuring of financial statement.
 Working closely with Quality Assurance Team on ‘’ project for the overall quality
assurance of the website using tools like Quality center 9.2, Quick test professional 9.0, Team tracker
and other related.
 Reporting and presenting trends of the Expense overheads to management.
 Led/ support various new teams in order to achieve the goals and organized workshops using Power
 To analyze and keep track of Allocated budgets and accounts and prepare monthly reports with
updated transactions.

Project Undertaken
(Feb’12 – Mar’17)

 GBSS Mastermind Project: Aim of this project is to create an automated tool to get process improvement
ideas for all NTTDATA internal users.
 Hawkeye Project: New tool has been created successfully to capture time taken by each employee to
perform any particular activity, Break timings and total log in-log-off time on everyday basis.
 Automation E-mail: Aim of this project is to automatically send the weekly Emails to more than 200
stakeholders with the required files saved in desired folders on share drive using Advance Microsoft
 Reason code analysis: To find out the reason for high WIP, RUC, UB AND DR and creating a streamline
reports to know the reasons for each project in detail.
 Project: Overall quality assurance of website including writing test
cases in HPQC and resolving bugs and defects.
Technical Proficiency

 Well versed with Operating systems including Windows7/ Vista/2000/ XP/Mac/ Linux/Unix.
 Reporting tools including, BI, BW, Tableau, Micro Strategy, SAP, PeopleSoft, CONCUR, ARIBA
 Spend Management Tools Including Precoro, Coupa, ARIBA
 Timesheet Reporting tool including Field Glass, Dovico, Tabs
 Advance Knowledge of Microsoft Office suite 2007/2010 including Visio, Macros, Query writing, SQL and
VB for Automation and Database management.
 Project management tools including Microsoft Project, SAP Business Objects, BW, Crystal Reports, and
Excel Dashboards.
 Accounting tools including Tally, Oracle 10G, SAP in environment of customized software.
 System Quality Assurance tools like H.P Quality Center and Quick Test Professional and other
automation tools for Quality Assurance.