PRACTICUM REPORT

on

THE MALAYAN PLAZA

ADB Avenue corner Opal Road, Ortigas Center, Pasig, 1600

April 30, 2018 to Jun2 2, 2018

In Partial Fulfillment of the Requirements for the Subject

HRM 7 – Restaurant Practicum

The University of Manila

College of Hotel and Restaurant Management
Sampaloc, Manila

Submitted to:
BENJAMIN S. JARAMILLA
HRM - Coordinator

Submitted by:
CZARINA MAE C. VILLANUEVA
Cupang, Muntinlupa City

Submitted on:
October 2018

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 TABLE OF CONTENTS

Page
Title Page --------------- 1
Table of Contents --------------- 2
I. Introduction --------------- 3
a. Name and General Location ---------------

b. Vision, Mission, Philosophy ---------------

c. Ownership/Management ---------------

d. Organizational Chart ---------------

e. Facilities, Number of Hotel ---------------

Chain, Name and Type
f. Outstanding Characteristics of the Establishment ---------------

II. Discussion of Findings, Analysis, and ---------------

Recommendation
a. Areas of Concern ---------------

1. Organization Structure ---------------

2. Operations Systems and Procedures ---------------

3. Facilities, Tools, and Equipments ---------------

4. Manpower-Scheduling, Work Method, and ---------------

Styles of Communication
5. Work Atmosphere, Inter-personal Relations ---------------
Lay-out, Ventilation, and Color Scheme of
Office
6. Use of Materials Resources ---------------

7. Sanitation Procedures and Practices ---------------

b. Strengths ---------------

c. Weaknesses or Areas for Improvement ---------------

d. Recommendations ---------------

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 TABLE OF CONTENTS

III. Conclusion ---------------

IV. Bibliography ---------------

V. Course Curriculum with Final Grades ---------------

a. Photocopy of Verification Slip ---------------

VI. OJT Approval Form ---------------

VII. Acceptance Letter or Memorandum of Agreement ---------------

VIII. Waiver of Liability ---------------

a. Photocopy of Parent’s I.D. with 3 specimen ---------------

Signature
IX. Map Sketch ---------------

X. Daily Time Record ---------------

XI. Registration Card (Photocopy) ---------------

XII. Recommendation Receipt (Photocopy) ---------------

XIII. Final Tuition Fee Receipt (Photocopy) ---------------

XIV. Final Permit (Photocopy) ---------------

XV. EGH Receipt (Photocopy with I.D.) ---------------

XVI. Extension Letter (Optional) ---------------

XVII. Pictures in Actual Work Setting ---------------

XVIII. Summary of Status Report ---------------

a. Emiramona Garden Hotel ---------------

b. Hotel ---------------

XIX. Certificate from Training Institution ---------------

XX. Certificate from Emiramona Garden Hotel ---------------

XXI. Medical Certificate ---------------

XXII. Performance Rating Report ---------------

XXIII. Resume ---------------

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 I
INTRODUCTION

The Malayan Plaza Hotel is located in the Ortigas Central Business District. It
offers serviced studios and apartments and an outdoor pool. All rooms at the Plaza are
air-conditioned and include a cable TV and a work-desk. The Malayan Plaza also has a
fitness center and a mini-golf putting green. The Malayan Plaza Hotel also has
a business center offering secretarial services, function rooms for meetings and
presentations, a children's playroom, and a jogging path. Pasig is a great choice for
travelers interested in culturally diverse food, restaurants and food. Business and leisure
travelers find a home at our hotel in Ortigas, Pasig City. With a swimming pool, gym,
and children’s playroom, guests are given avenues to relax and unwind. For times they
need to get down to work, The Malayan Plaza has function rooms that address this
need. Indeed, for whatever reason of their stay, our accommodation provides what they
require for comfort and convenience.

a. Name and General Location

Name: The Malayan Plaza

Address: ADB Avenue corner Opal Road, Ortigas Center, Pasig, 1600

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 b. Vision, Mission, Philosophy

Vision

Mission

Philosophy

c. Ownership/Management

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 d. Organizational Chart

owner
Mr. John reyes

Chef Chef
Mr.Caloy

Chef

Bar Cashier
Ms. Mica Ms. Alex
Almonicar

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 e. Facilities, Number of restaurant
Chain, Name and Type

Function Rooms

The Malayan Plaza is the residence of choice of many business travelers, as our hotel is
located in Ortigas Center where a number of multinational businesses and big
companies hold office. To cater to this market, we offer 2 function rooms that can be
utilized for corporate or social gatherings.
32nd Floor Function Room

 Floor Area: 69 sqm

 Capacity: Up to 40 persons
 Perfect for trainings, seminars, and
workshops

33rd Floor Function Room

 Location: Beside the swimming pool

 Floor Area: 104 sqm
 Capacity: Up to 80 persons
 Perfect for trainings, seminars, and
workshops

Executive Lounge

Located on the 33rd floor, the Executive

Lounge serves a variety of delectable
breakfast favorites and all-day a la carte
dishes inspired by various cultures.
Open daily from 6 AM to 5 PM. Room
service for hotel guests is available daily
from 6 AM to 10 PM.

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Swimming Pool

Cool down while enjoying the sun and the

view of the Ortigas skyline. There are 2
swimming pools in the 33rd floor: a lap pool
with a 4-feet depth and a kiddie pool that is
2 feet deep.

Children’s Room

Tagging the kids along? The play area

makes for a safe haven for the little ones.
With wide spaces, wooden floors, rubber
mats, toys, and board games, children will
enjoy hours of fun here.

Fitness GYM

Found on the 40th floor, the gym features

top-of-the-line machines. Equipment
includes recumbent bike, stationary bike,
treadmill, stepper, body solid multistation,
crossover, and weights.

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 f. Outstanding Characteristics
Of the Establishment

The location of the hotel is very good. Walk in distance to podium and
megamall. The breakfast has different varieties every day and taste good.
The room is spacious and clean. The staffs are attentive and always
smiling. The 2 bedroom suite is huge and comfortable enough to receive
visitors. Other similar accommodation in manila is priced double or even
triple. There's a convenience store in the building and a grocery store at the
mall across. The actual appearance of the room is different from what is
shown on pictures. The room is old, dirty floors, linens aren’t that white
(sign of usage) and a/c unit is not working properly. “Overall, the place is
good, the rooms are spacious compared to other hotels on the same price
point.”

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 II
DISCUSSION OF FINDINGS, ANALYSIS,
AND RECOMMENDATION

DEPARTMENT: KITCHEN

Kitchen Staff performs lots of different functions in the kitchen area. They
ensure that dishes are clean by cleaning cookware and other utensils used by
their consumers and make sure that the supply of cookware for food preparation
is adequate and functional.

a. Areas of Concern

I was assigned in the housekeeping department, performing a variety of

cleaning activities such as sweeping, mopping, dusting and polishing. Ensuring all
rooms are cared for and inspected according to standards. Probably the
Supervisor sees my strength as a person with very organized things so ill ended
up enlisted in the housekeeping department. Being in accordance with the
accommodation business course, work fields, for example, inn staffs or specialists
that the understudies may find as their activity later on, having a lodging preparing
particularly of the housekeeping, upgrades and fabricates the understudies
information and aptitudes regarding what this present reality of cordiality industry is
about. Instruction and hypotheses gained from school is further extend with the
assistance of the On-The-Job preparing. Understudies perform what they gained
from their teachers and apply it inside the workplace under ordinary working
conditions. OJT trains the understudy how to play out their occupations as a
specialist of the inn and gain the required abilities and applies it to their future work

1. Organization Structure

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 2. Operations Systems and Procedures

As a Housekeeper in the hotel, we should execute cleaning and

maintenance tasks at various places inside the hotel. The most important
task is cleaning and maintaining guest rooms and guest bathrooms. The
guests assess the cleanliness in this area critically. By following the best
cleaning and maintenance practices, the housekeeping staff can contribute
to retain the satisfied guests as well as to generate new guests willing to
repeat their visit to the hotel. This brings in more revenue to the hotel
business. To perform towards guest satisfaction and work productivity
together, the housekeeping staff needs to structure the cleaning and
maintenance procedures and follow them appropriately.

3. Facilities, Tools, and Equipments

Loading the trolley with adequate supplies depending upon the

number and types of the rooms on the floor. Avoiding under loading the trolley that may
lead to make unnecessary trips to supplies store. The housekeeping staff needs to
clean various guest rooms, guest bathrooms, and a number of public areas in the hotel.
The staff needs to take the help of various cleaning equipment while trying to keep the
hotel premises to the highest standard of appearance.

4. Manpower-Scheduling, Work Method,

and Styles of Communication

The trainees learned rules such as when you start dusting a room from the
right, one should end to the left, stripping is first done to make sure small
valuable items are not included with the used linens and lastly, when cleaning a
comfort room, one should start from the top which is the mirror, dry the bathtub

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and end with the floor tiles to ease the work and to make the work faster. We are
assigned for the strengths and weaknesses that we have. The trainees had
experienced to work with the different areas of the housekeeping department
namely: the guestroom, public area and the linen and laundry area. In the
guestrooms, the trainees had learned to make-up the bed; clean the room and
the bathroom and set-up a room according to the Manila Pavilion Hotel
standards. The trainees had also learned the different room set-up in every floor.
They had also learned the different linens used when making-up a bed, learned
the proper manners and courtesy towards the guest and learned how to become
an effective room attendant. The trainees had learned the function of the linen
and laundry department to the housekeeping. They learned the different kinds of
linens like bed pad, bed skirt, blanket and the top sheet. The trainees learned to
inventory the linens equally to the floors that need it.

5. Work Atmosphere, Inter-personal

Relations Lay-out, Ventilation, and
Color Scheme of Office

We have taken in the SOP of the lodging in rooms, open zones and in the
cloth and clothing zone. In the guestroom, they took in the standard room set-up
of the rooms in each floor, took in the standard in making-up the bed, the
restroom cleaning standard and when cleaning the entire room. They took in the
SOP in people in general territory and performed it viably and productively. Open
zone has SOP resembles general anteroom cleaning; wiping, cleaning and
vacuuming of the floor coverings is done at midnight; edge and visitor comfort
room ought to be done each 30 minutes. During their preparation, the students
have taken in the standard working techniques actualized in the inn and had
performed it with as well as can be expected. The work place and atmosphere is
nice and they are very nice for their warm accommodation and teachings for us.

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 6. Use of Materials Resources

Some equipment’s are used within our job as a housekeeper.

 Janitor’s trolley − It is a trolley that stores cleaning supplies such as detergents,

spray bottles, dustbin, mop, and dusting cloths, all in a compact manner. It can
be moved around easily. It fulfills the challenge of modern day housekeeping in
hotels.

 Mops − There are various types of mops such as string mops, flat mops, dust
mops, and synthetic mops. Mops are generally made of flat cotton strings or
heavy-duty sponges fixed on the metal frames. The cotton mops have high
absorbing ability but need more care unlike the synthetic mops that offer almost
zero absorbing ability and very less maintenance.

 Spray Bottles − they are used to spray water or chemical solutions on the
surface that needs cleaning. They are also used to spray water on the delicate
flowers or leaves of flower arrangement.

 Clean Air Sprays − they are best for freshening the hotel corridors, washrooms,
bathrooms, and reception areas. These sprays remove the pungent smell of
tobacco, smoke, and organic wastes.

 Carpet Cleaning Agents − Cleaning and maintaining the carpets are important
tasks of hotel housekeeping.

7. Sanitation Procedures and Practices

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 b. Strengths

c. Weaknesses or Areas for Improvement

d. Recommendations

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 III

CONCLUSION

The On-The-Job preparing is the most ideal approach to take in the housekeeping
activity in a lodging. The students have taken in the standard working methodology, their
work assignments, the obligations they have as inn students and their part to attempt
work proficiently and effectively.Learning outside the four corners of a room influenced
the learners to take in more of the housekeeping division, its capacity, the staffs behind
it and how to end up a powerful lodging employee.The encounter they have had
upgraded their insight into the housekeeping activity and encountering it by and by.
They have encountered to be a piece of the biggest work drive in each lodging
foundation - the housekeeping division.

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 IV

BIBLIOGRAPHY

A bibliography is a list of the sources you used to get information for

your report. It is included at the end of your report, on the last page (or last few
pages).
You will find it easier to prepare your final bibliography if you
keep track of each book, encyclopedia, or article you use as you are reading and
taking notes. Start a preliminary, or draft, bibliography by listing on a separate
sheet of paper all your sources. Note down the full title, author, and place of
publication, publisher, and date of publication for each source.

General Guide to Formatting a Bibliography

For a book:
Author (last name first). Title of the book. City: Publisher, Date of publication.
EXAMPLE:

Dahl, Roald. The BFG. New York: Farrar, Straus and Giroux, 1982.

For an encyclopedia:
Encyclopedia Title, Edition Date. Volume Number, "Article Title," page numbers.
EXAMPLE:

The Encyclopedia Brittanica, 1997. Volume 7, "Gorillas," pp. 50-51.

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For a magazine:

Author (last name first), "Article Title." Name of magazine. Volume number,
(Date): page numbers.
EXAMPLE:

Jordan, Jennifer, "Filming at the Top of the World." Museum of Science

Magazine. Volume 47, No. 1, (Winter 1998): p. 11.

For a newspaper:
Author (last name first), "Article Title." Name of newspaper, city, state of
publication. (date): edition if available, section, page number(s).
EXAMPLE:

Powers, Ann, "New Tune for the Material Girl." The New York Times,
New York, NY. (3/1/98): Atlantic Region, Section 2, p. 34.

For a person:
Full name (last name first). Occupation. Date of interview.
EXAMPLE:

Smeckleburg, Sweets. Bus driver. April 1, 1996.

Magazine article:
Author (last name first). "Article title." Name of magazine (type of medium). Volume
number, (Date): page numbers. If available: publisher of medium, version, date of
issue.
EXAMPLE:

Rollins, Fred. "Snowboard Madness." Sports Stuff (CD-ROM). Number 15,

(February 1997): pp. 15-19. SIRS, Mac version, Winter 1997.

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 Newspaper article:
Author (last name first). "Article title." Name of newspaper (Type of medium), city
and state of publication. (Date): If available: Edition, section and page number(s).
If available: publisher of medium, version, date of issue.
EXAMPLE:

Stevenson, Rhoda. "Nerve Sells." Community News (CD-ROM), Nassau,

NY. (Feb 1996): pp. A4-5. SIRS, Mac. version, Spring 1996.

Online Resources
Internet:
Author of message, (Date). Subject of message. Electronic conference or bulletin
board (Online). Available e-mail: LISTSERV@ e-mail address
EXAMPLE:

Ellen Block, (September 15, 1995). New Winners. Teen Booklist (Online).
Helen Smith@wellington.com

World Wide Web:

Last name, First name. "Section of Website." Title of the Web site. Version/Edition.
Name of publisher or sponsor. Day Month Year of publication. Web. Day Month
Year of access. <optional URL>.
EXAMPLE:

Hutton, Lindsay. "7 Leprechaun Traps to Make for St. Patrick's

Day." TeacherVision. 4 March 2016. Sandbox Networks, Inc. Web. 8 March
2016. <https://www.teachervision.com/st-patricks-day/leprechaun-trap-
ideas.html>.

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V

COURSE CURRICULUM WITH FINAL GRADES

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V.a.

VERIFICATION SLIP (PHOTOCOPY)

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VI

OJT APPROVAL FORM

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VII

ACCEPTANCE LETTER/MEMORANDUM OF AGREEMENT

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VIII

WAIVER OF LIABILITY

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VIII.a.

PARENT’S IDENTICATION CARD (PHOTOCOPY)

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IX

MAP SKETCH

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X

DAILY TIME RECORD

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XI

REGISTRATION CARD (PHOTOCOPY)

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XII

RECOMMENDATION RECEIPT (PHOTOCOPY)

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XIII

FINAL TUITION FEE RECEIPT (PHOTOCOPY)

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XIV

FINAL PERMIT (PHOTOCOPY)

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XV

EGH RECEIPT WITH RECENT I.D. (PHOTOCOPY)

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XVI

EXTENSION LETTER

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 XVII

PICTURES IN ACTUAL TRAINING

Please take note that you should have at least 2 to 3 sentences caption on your
picture.

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XVIII.a.
SUMMARY OF STATUS REPORT
(EMIRAMONA GARDEN HOTEL)

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XVIII.b.
SUMMARY OF STATUS REPORT
(JARAMILLA HOTEL PHILIPPINES)

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XIX
CERTIFICATE
(JARAMILLA HOTEL PHILIPPINES)

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XX
CERTIFICATE
(EMIRAMONA GARDEN HOTEL)

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XXI

MEDICAL CERTIFICATE

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XXII

PERFORMANCE RATING REPORT

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XXIII

RESUME

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