Beruflich Dokumente
Kultur Dokumente
CMMI-ITIL
ITIL integrated into CMMI
IT M a t u r i t y
Services
1 CMMI-ITIL – Management
g Summary
y
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C
CMMI-
CMMI-ITIL is a reference
f model to improve IT Operations
O
For
z IT-Organizations which must
improve their costs, service
quality, response times, and
predictability,
CMMI-ITIL offers
z A set of proven best practices to
measurably improve
effectiveness and efficiency of
an IT Operations Organization
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C
CMMI-
CMMI-ITIL is the integration off ITIL into C
CMMI
CMMI-ITIL (CMMI for IT Operations) integrates the world‘s most used de-
facto-standards CMMI and ITIL in a common structure. CMMI-ITIL is
permissioned by
p y the SEI and the OGC.
CMMI-ITIL
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CMMI for IT Operations and CMMI for Development support
the complete IT product lifecycle
CMMI DEV
CMMI-DEV
CMMI-ITIL
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With the integration of CMMI and ITIL an urgent market need
is fulfilled
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2 CMMI-ITIL – Extended Management
g Summary
y
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C
CMMI-
CMMI-ITIL is permissioned by the SEI
S and the OGC
Model
Body
y
Local
Support Europe
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The CMMI 1.2 architecture makes it possible to integrate ITIL
as part off the C
CMMI ffamily – now ITIL can be used seamlessly
with the other CMMI models
other
CMMI-ITIL CMMI-DEV
CMMIs
Common Structure
C
Common G
Glossary Terms
Common Process Areas and Model Elements
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ITIL content was integrated into the CMMI structure,
structure and
CMMI--ITIL is ITIL organized and published as a CMMI book
CMMI
ITIL CMMI
corresponds
d tto
CMMI
ITIL book
category
corresponds to
CMMI
ITIL process
process area
CMMI CMMI
CMMI corresponds to CMMI
Prozess-
CMMI Prozess-
CMMI
Prozess-
ITIL
details Prozess-
CMMI
details
Prozess-
details Prozess-
details
Process
details Proces
details
Details Details
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While the solution may look simple,
simple the integration of ITIL
into CMMI is based on a thorough metamodel mapping
CMMI
ITIL
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CMMI--ITIL integrates 100% of the relevant content of the ITIL
CMMI
books Service Support and Service Delivery
CMMI-
ITIL
Service Support
CMMI- CMMI-
ITIL DEV
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CMMI-ITIL merges ITIL process areas with the core process
CMMI-
areas off C
CMMI to create a complete improvement model ffor
IT Operations
Project Process
Management Management
Process Areas Process Areas
from CMMI core from CMMI core
Service Support
Process Areas
from ITIL
Service Delivery
Process Areas
from ITIL
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CMMI--ITIL is 100% ITIL and specific to IT Operations;
CMMI
CMMI for Services addresses all kinds of services
z CMMI-ITIL
CMMI ITIL describes Service Delivery in detail
detail. Service Delivery is a category
with several process areas.
z Service Delivery is only one process area in CMMI-SRV.
z CMMI-ITIL is available.
z CMMI-SRV is currently not finished.
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CMMI--ITIL is ITIL and part of the CMMI family;
CMMI
IT--Service CMM is neither CMMI nor ITIL
IT
z CMMI-ITIL is an integration of the existing and widely used ITIL into the CMMI
y
family
z IT Service CMM is a different reference model (different text, different practices
than ITIL)
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3 Frequently
q y Asked Questions
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Question: Which market penetration will CMMI
CMMI--ITIL have?
Answer: The market penetration of ITIL.
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Question: If I use ITIL, why sould I use CMMI-
CMMI-ITIL?
Answer: to integrate with CMMI
C and use CCMMI‘s best
practices in an IT Operations environment
CMMI-ITIL provides Best Practices for topics not covered by ITIL, but still
necessary for IT Operations: QA, metrics, quantitative management
CMMI ITIL provides a structured and proven way for process improvement
CMMI-ITIL
CMMI-ITIL integrates ITIL in a family of best practices
CMMI-ITIL enables objective evaluations and appraisals based on ITIL
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Question: How will ITIL v3 change CMMI
CMMI--ITIL?
Answer: ITIL v3 updates will be integrated into CMMI-
CMMI-ITIL v3
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Question: How is CMMI-
CMMI-ITIL made available?
Answer: CMMI-
C
CMMI -ITIL v1.0 is available from
f wibas – CMMI
C
CMMI-
-ITIL
v1.1. will be licensed
The current version CMMI-ITIL v 1.0 has been
developed by wibas in cooperation with the Technical
y of Darmstadt
University
During the CMMI-ITIL v1.0 trial period the model is
only available through wibas; we provide
z Trainings
z SCAMPI Appraisals
z Performance Improvement Services
A cooperation model is currently under discussion
with the SEI
S and the itSMF
S
Results of the CMMI-ITIL v1.0 trial will go into an
CMMI ITIL v1.1
CMMI-ITIL v1 1 update; CMMI-ITIL
CMMI ITIL v1.1
v1 1 will be
available as PDF to everyone; CMMI-ITIL trainings will
be licensed
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Question: How secure are investments in CMMI-
CMMI-ITIL?
Answer: As secure as any investment in ITIL
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4 CMMI-ITIL Products and Services
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wibas offers
ff three trainings for
f CMMI-
CMMI
C -ITIL
SEI Introduction
I t d ti to t CMMI CMMI-ITIL
CMMI ITIL SEI Introduction
I t d ti to t CMMI
and to CMMI-ITIL Upgrade from CMMI Upgrade from ITIL
z5
5-day
day training z3
3-day
day training z3
3-day
day training
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wibas also offers
ff an introduction workshop
Workshop
W k h
CMMI-ITIL Compact
z1
1-2
2 day workshop
z Audience: Everyone
who wants to get an
overview of CMMI-DEV
CMMI DEV and
CMMI-ITIL
z Overview of CMMI-ITIL
structure
t t and
d process areas
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wibas offers
ff (SC
(SCAMPI)) Appraisals for
f CMMI-
CMMI
C -ITIL
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wibas offers consulting services for CMMI
CMMI--ITIL based
performance improvement
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The CMMI
CMMI--ITIL poster is available to everyone on our
website
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The CMMI-
C
CMMI-ITIL v1.0 Browser is available to our customers
CITIL
CITIL Browser
CITIL Glossary
CITIL Browser bestellen
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The CMMI-
C
CMMI-ITIL v1.0 PDF is available to our customers
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5 CMMI-ITIL in Detail
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CMMI--ITIL has the same structure as „CMMI
CMMI CMMI for
Development“
Maturity Level
Capability Level
Specific Generic
Practice Practice
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The CMMI
CMMI--ITIL process areas have the content of ITIL and
the structure of CMMI process areas
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CMMI--ITIL process areas are structured according to CMMI,
CMMI CMMI
but they are based on ITIL text
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The process areas Configuration Management of CMMI and
ITIL were merged within the practices using additions
Addition with
ITIL-Text
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The glossaries of CMMI and ITIL were merged
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A bidirectional traceability from ITIL to CMMI (table) and
from CMMI-
CMMI-ITIL to ITIL (references) is provided
REQM
Requirements
Project
j
Management,
Service Support
and Service
Delivery process
areas
Service Delivery•
and•
Service Support
process areas
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The Basic Process Management process areas are
unchanged to CMMI-
CMMI-DEV
Project
Management,
Management
Service Support
and Service
Delivery process
areas
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The Advanced Process Management process areas are
unchanged to CMMI-
CMMI-DEV (1/2)
Project
oject Management,
a age e t,
Service Support and
Service Delivery
process areas
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The Core Support Process Areas are the same as in CMMI
CMMI--
DEV and belong to the Service Support category
CAR PPQA
Formal Measurements
evaluations and analyses Information
Selected issues needs
DAR MA
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The IT Oprations Service Support Process Areas were taken
from the ITIL Service Support Book
User
IM (Customer)
Solution
or Work
Around
PM CHM RM
PI
CM (Engineering,•
CMMI-DEV)
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The Service Delivery Process Areas were taken from the ITIL
Service Delivery Book
ITSCM
FM AM
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The Specific Goals and Specific Practices of the new
CMMI--ITIL Process Areas – AM & CAM
CMMI
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The Specific Goals and Specific Practices of the new
CMMI--ITIL Process Areas – CHM & CM
CMMI
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The Specific Goals and Specific Practices of the new
CMMI--ITIL Process Areas – FM & IM
CMMI
Financial Management I id
Incident Management
M
SG 1 Manage Budgets SG 1 Provide Single Point of Contact
SP 1.1
1 1 Estimate
E ti t Cost
C t off Budget
B d t Items
It SP 1.1
1 1 Establish Service Desk
Requirements
SP 1.2 Monitor Budgets
SP 1.2 Establish Service Desk Procedures
SG 2 Account
A t for
f Money
M Spent
S t SP 1.3 Establish Service Desk
SP 2.1 Establish Cost Model Environment
SP 2.2
2 2 Perform Cost Analysis SG 2 Manage Incidents
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The Specific Goals and Specific Practices of the new
CMMI--ITIL Process Areas – ITSCM & PM
CMMI
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The Specific Goals and Specific Practices of the new
CMMI--ITIL Process Areas – RM & SLM
CMMI
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The 5 Maturity Levels were defined
f specifically
f ffor CMMI-
CMMI
C -ITIL
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The CMMI-
C
CMMI-ITIL Maturity Level 2
Incident Management IM
CMMI-
ITIL Change Management CHM 2 Managed
Service Level Management SLM
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The CMMI-
C
CMMI-ITIL Maturity Level 3
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The CMMI
CMMI--ITIL Maturity Level 4 and 5 are unchanged to
CMMI--DEV
CMMI
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6 How to obtain CMMI-ITIL
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Do you want to use CMMI-
C
CMMI-ITIL?
?
Silvia Graumann
Professional Consultant
Phone: +49 / 6151 / 503349-0
e-mail: silvia.graumann@wibas.de
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Change Management – Assessments – Training
Otto-Hesse-Str. 19 B • 64293 Darmstadt • Germany • Phone +49 / 6151 / 50 33 49 - 0 • Fax +49 / 6151 / 50 33 49 - 33
www.wibas.de
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