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PROFESSIONAL PROFILE
Dedicated, tech savvy, and results-driven individual seeking to transition to the IT industry particularly as a Network Technician.
Gained a breadth of technical knowledge and hands-on experience from an ongoing Bachelor degree in Information Systems
(expected graduation in December 2018). Adept at maintaining IT infrastructures, successfully executing LAN/VLAN/TCP/IP
server configuration, providing system upgrades, troubleshooting networks, and L2 switch security, as well as software &
hardware support amongst many others. Proven ability to provide both onsite and remote support to clients/staff to boost end-
user productivity, able to analyze, identify and resolve issues while displaying high sense of urgency.
PROFESSIONAL PROFILE
Network Setup/Configuration Onsite/Remote End-User Support General Troubleshooting
System Upgrade & OS Migration Problem Resolution Routine Maintenance
Software Installation Multitasking & Prioritization Team Collaboration
Customer Service Time Management Communication
PROFESSIONAL PROFILE
Networking: TCP/IP, OSI Model, OSPF, EIGRP, LAN, VLAN, DHCP, RIP, VLANS, VTP, 802.1Q, STP, DNS, NAT
Operating Systems: Windows XP, Vista and Windows 7-10
Software: MS Office Suite (Word, Excel, Access, PowerPoint), Photoshop, Sony Vegas Pro
Languages: HTML
Hardware: Desktops, 1800, 2600 series router, 3750, 3550 catalyst switches, Laptops, Monitors,
Keyboards, Computer Data Storage, Hard Drive disk, Mouse, CPU
EDUCATION
Monroe College, Bronx, NY
BS in Computer Information Systems, expected December 2018
AS in Computer information systems, Completed December 2017
Relevant Courses:
Networking, Hardware, Software, Business Applications, Information and Technology, HTML
CERTIFICATIONS
CCNA (Cisco Certified Network Associate)
WORK EXPERIENCE
Infantryman 09/11 – 9/16
United States Marine Corps Jacksonville, NC
Exemplify quality assurance by ensuring all operations ran smoothly and all company policies were being met by staff.
Streamline operations by consistently maintaining military grade vehicles during multiple deployment in the UAE,
Spain, Japan, Philippines, Oman and various other countries.
Sustained team performance by managing over $20k of military grade equipment without a single missing or
damaged item.
Develop standards of performance (SOPs) to ensure key personnel are working toward established goals.
Exemplify quality assurance by ensuring all operations ran smoothly and all company policies were being met by staff.
LANGUAGES
Spanish (Native proficiency)
English (Native proficiency)