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make 1160 Brussels better

Program MR-Open Vld for the municipal elections of 14/10/2018

Table of Contents

Let’s make 1160 Brussels better 2
1. Imagine a municipality with cosy, green, sustainable and safe neighborhoods3
2. Imagine a municipality with a fluid, multimodal and realistically organised
mobility 5
Hermann-Debroux viaduct 6
3. Imagine a municipality that generates new ideas and projects, in particular
cultural and sportive ones. 7
4. Imagine a municipality that provides each of us opportunities to develop ourselves
personally 9
5. Imagine a municipality that is a pioneer in transparency, good governance and
citizen involvement 12

Let’s make 1160 Brussels better

Dear inhabitant of Auderghem/Oudergem,

Our municipality has some advantages on its territory that makes it a place where it is good to live:
the proximity of the Sonian Forest, the Rouge Cloître/Rood Klooster, the metro and the
supermarkets. Nonetheless, we see that on other aspects our municipality is standing still and
struggles to create a new dynamic necessary to prepare the future. We can’t be satisfied with
looking back nostalgically to the times where the Chaussée de Wavre/Waverse Steenweg had many
shops or inhabitants of our municipality celebrated Carnaval together. We want from now on
exploit the full potential of our municipality and its inhabitants. We want to do this by
implementing realistic and potential projects that we present in this programme.

The past months we organised as liberals house visits and a citizen survey to get to know how
residents of Auderghem/Oudergem experience their municipality and what their suggestions are.
On the basis of this input, we identified innovative projects by which we want to make
Auderghem/Oudergem in a municipality that:

1. Consists of vibrant, cosy, green, sustainable and safe neighbourhoods;
2. Organises its mobility in a fluid, multimodal and realistic way;
3. Boils of creative projects and ideas, especially cultural and sportive ones
4. Provides everybody with the means and opportunities to develop him or herself
5. Is an example what concerns transparency, good governance and citizen participation

Our projects are realistic and financeable. A good and strict budget is very important for liberals,
as well as low local taxes. Moreover, in designing our projects, we inspired ourselves on initiatives
that have been deployed in cities and municipalities that have a liberal mayor, such as for example

A municipality is more than an administrative unit. The elected women and men in the municipality
council are responsible for the implementation of projects that have an impact on your life. They
have the task to respond to your aspirations, to create a new dynamic and to embody that change of
Auderghem/Oudergem were so many are talking about today. It reinforces our belief that now is
the time to write a new political page in the history of our municipality.

Within this framework we as liberals propose a common MR-Open Vld list. Our objective is to
breathe new life in the politics of Auderghem/Oudergem, starting from our propositions and the
dedications of each of our 31 candidates. As liberals and head of the list we are proud that each of
one them wants to use their professional knowledge and experience for the benefit of our
municipality. Among our candidates, you can find a former editor of chief of the newspaper l’Echo, a
VUB researcher specialised in smart cities, a diplomatic councillor of the Prime Minister, a director
of the Employment Department of another Brussels municipality, a social-economic councillor of the
president of the MR, a European civil servant specialised in innovation, a civil engineer, a hair
dresser, a security agent, a nurse, self-employed, students, parents and seniors.

We wish you an interesting read of our proposals and projects. We hope that you, together with us,
want to go for a dynamic Auderghem/Oudergem and we can count on your support on 14th October.
Our candidates are always ready to exchange views with you on our municipality so don’t hesitate to
contact them.

Jeremy Van Gorp – MR (Head of list )

Wim Vanobberghen – Open VLd (3rd place)

1. Imagine a municipality with cosy, green, sustainable and
safe neighborhoods

Refurbishing and rethinking our public spaces and neighbourhood squares.

Imagine that each neighbourhood of Auderghem has its own proper public place or
‘beating heart’, a place with shops, restaurants and practical city furniture so that it
invites people to meet each other. Places on which markets, flea markets, events such
open air cinema, and animations can take place and that can serve as meeting points for
groups of cyclists or walkers…Imagine that our municipality finally has its own central
public space, green and with flowers, and source of dynamism. Today, Auderghem lacks
ambition and creativity in the way it designs its public spaces on its territory. Too often
such places just serve to pass from point A to B instead of being places of encounter and
exchange between citizens.

Imagine vibrant local shopping centres with stores and shops of quality.

Imagine that, when coming back home from your job, you find in your neighbourhood
an offer of stores and shops that is divers and of quality. Imagine that during the
weekend, it is nice to walk around along the Chaussée de Wavre or other shopping
streets in Auderghem. Imagine that complementary to the existing offer, new stores and
shops appear in our municipality and that commercial spaces don’t remain empty for a
long period. Imagine a municipality that listens to its entrepreneurs and shopkeepers. A
municipality that creates the necessary conditions and framework for its economic
development, that dares to have a dialogue with private owners of shops and that dares
to follow a pro-active and creative policy in order to support local shops and stores. It is
true that shops, stores and enterprises are a private matter, but that does not mean that
a municipality needs to be passive as well.

Cosy, vibrant and safe neighbourhoods.

Imagine a municipality that is peaceful and where there is a certain feeling of tranquillity
allowing one to escape from the stress of life in the city, a municipality where small streets
keep their calm character and charm. Image a neat and tidy municipality, innovative with
respect to greening, attentive to its embellishment and careful to conserve an urbanisation on
a human scale. A municipality that fights daily against incivilities, thefts and small types of
mischief, a municipality where residents feel safe and secure. Imagine a municipality where
residents know each other and where collaborative projects are encouraged and supported and
where you get a little help when organizing a neighbourhood event (lunch, flea market,
tournament,). A municipality can give an impulse to, provide a framework for and assure a
decent follow-up to local initiatives in order to make Auderghem a more cosy and let it live
its full potential. Auderghem has currently a tendency to rest on its laurels.

Therefore we want to innovate by:

• Redeveloping the neighbourhood places (#St Julien, #Hankar #Henrard,
#Communal #Coulbaut, #Amitié, #Pinoy, #Transvaal, #Sacré-Coeur,
#Souverain,) in order to have them greener, cosier, sustainable and coherent
with local shops and innovative mobility solutions;
• Redeveloping the public space in front of the town hall and the cultural centre;
create nice spaces in new urban projects (#Delta, #Hermann-Debroux);
• Constructing a covered space (like a hall) with a decent permanent
infrastructure, in particular for the weekly markets;
• Developing a plan, in cooperation with the Brussels Region, to redevelop the
Chaussée de Wavre in order to transform it in a modern, green road with
affordable houses and shops of quality and on which traffic pressure is reduced;
• Establishing a single physical and digital office for entrepreneurs
and independent professionals in order to support them with
administrative procedures, with finding subsidies, with catching up with digital
developments, with getting connected to local networks, with taking over
businesses, with installing payment machines, with implanting pop-up stores in
empty commercial spaces, with getting connected to short local circuits
(interactive map, networking, register of local suppliers,);
• Implementing a pro-active policy to find and support the
development of new store concepts such as bio-shops, repair cafés, bike
cafés, street vendors (e.g. coffee shops) collective bakeries;
• Establishing better connections between initiatives to help people finding a
job and local entrepreneurs;
• Reinforcing the commercial associations; creating a network of local
artisans and entrepreneurs with connections to other municipalities; fostering a
club of entrepreneurs;
• Looking for initiatives for local crowd funding that allows private actors to
help financially local stores and shops, in relation with a fiscal deduction;
• Supporting local neighbourhood committees in order to have for each
neighbourhood a democratic, non-political and transparent committee and to
allow local initiatives to emerge faster and easier; creating participatory citizen
budgets for each neighbourhood; facilitate exchanges between inhabitants by
means of event, digital platforms and shared spaces;
• Promoting green and sustainable renovated neighbourhoods, streets
and facades by means of an incentive to and a logistic support for initiatives to
make streets more green, by means of fiscal incentives that are complementary
to those of the region; by means of flower boxes that are provided in exchange of
a regular maintenance;
• Making neighbourhoods clean and tidy: urban ash trays, smart trash
bins, usage of more efficient cleaning machines; ‘clean up’ activities to encourage
inhabitants of Oudergem to respect their municipality; repressive measures
against non-civil behaviour; a partnership between a private society and the
municipality in order to give fines in case of not cleaning up dog excrement’s;
digital tools allowing inhabitants of Auderghem to report fast and efficient
problems with neatness and trash; more efficient awareness raising campaigns
by means of using regional subsidies
• Increasing security and stand up against uncivil acts: an increasing
presence of local police men in all neighbourhoods and a better follow-up of
offenses in order to respond better to enduring problems (e.g.: excessive speed,
aggressive driving, non authorized parking in the Kiss & Go zone,); better
relationships between police men and inhabitants by organizing for example
yearly meetings; more frequent patrols on bikes or foot, especially during the
night in the neighbourhood with most problems (e.g. burglary); interventions
against people drinking excessively loud in streets and parks; installing camera’s
in area’s that are most known to have some safety problems (e.g. Carrefour),
around schools, public spaces and shopping centres; better enlightened streets
in some neighbourhoods (smart lightning); a cyber security cell;
• Assuring a fluid and studied local circulation by means of employing digital
technologies that allow to clearly envision the flows of the traffic and by
establishing one way streets in order to make the traffic more fluid and
guarantee that small streets can remain calm; installing incentives to achieve a
reduced speed in the small streets; an increase of the presence of radars
(including discreet models like the NK7) and speed breakers; a better
signalisation of dangers close to schools and streets where children are often
• Controlled urban projects and a limited number of large scale projects in
order to guarantee that Auderghem remains a municipality at human scale;
intelligent and sustainable projects that from an architectural viewpoint provide
an added value; new constructions or renovations should take into account the
number of parking places in the neighbourhood; a more strict follow-up of the
legislation in order to reduce the maximum of inconveniences for
neighbourhood residents during construction works (in particular, respecting
noise levels)

Delta: a new modern neighbourhood. Image that the new neighbourhood

Delta (besides the new Chirec hospital) will be a modern, dynamic, sustainable and
pioneering site by really using the potential of modern technology and will be a source
of dynamism for Auderghem. A site that benefits to all inhabitants of our municipality
and therefore will be equipped with: a green and enjoyable public space with local
shops, restaurants and services such as a nursery, a school (also Dutch one) accessible
to all, modern and affordable as well as sustainable and intergenerational housing; a
parking that is sufficiently designed to limit negative effects on the other parts of the
municipality; a fluid and good connection of the site with public transport and soft
modes of transport (bikes, walking, …) so that Delta and the area around becomes a true
multimodal centre for all inhabitants of Auderghem.

2. Imagine a municipality with a fluid, multimodal and

realistically organised mobility
Imagine a municipality that is a pioneer in smart mobility

Imagine a municipality that is playing its role as a gateway to Brussels without being a
victim of it. Imagine a municipality where you can rely on a diversified offer of transport
options to move around in a safe way. A municipality that takes the wellbeing of its
habitant serious by proposing realistic solutions on the short, middle and long term.
Imagine that technology is used to assist inhabitants in their mobility by providing real
time and interactive information about the different means to go from place A to B,
about parking or about traffic jams. These solutions exist already but Auderghem is not
really implementing them, it is under-exploiting its potential. Even if a good cooperation
with the Region and the neighbouring municipalities is often needed, it is time to step
out of this fatalism.

Imagine a municipality that takes its responsibility and that first assures that there are
effective solutions before just destructing the Hermann-Debroux viaduct. A municipality
that understands its inhabitants concern regarding the potential chaos in the small
streets of Auderghem if the 35.000 commuters don't pass the commune anymore via the
viaduct. A municipality that wants to avoid making the mistake that is often done in
mobility projects by confronting citizens with a fait accompli without foreseeing
concrete alternatives. Auderghem is today not sufficiently transmitting this message to
the regional level.

Therefore we want to innovate by:

• Bikes: new and safe bicycle paths, maintained bicycle paths, clearly marked by
paint, at night illuminated with reflecting beams and correctly signalled;
protected cyclist zones; alternative bicycle paths and routes that connect various
key areas in the municipality like schools, the town hall, the sport halls etc...; a
bike sharing system with electrical bikes; new bike boxes and bike stations close
to the metro stations; supervised biking groups for children in order to go to
school or back home; a 'week of the bike' in order to make people more sensible
towards biking;
• Pedestrians: pavements made in order with solid materials, especially in much
frequented zones, so that they are 'walk-friendly' for all ages but in particular
seniors, parents with strollers or persons with mobility impairment; intelligent
public lightning that adapts itself to the presence and movement of pedestrians;
more pavements with nice greenery; awareness raising actions to make
inhabitants of Auderghem walk more (for example: make it clearly visible how
long it takes to go from point A to point B on a walking map).
• Public transport: a better efficiency and punctuality, in particular line 34.
• Multimodality and technology: get involved in innovative activities
(partnerships with universities and the private sector, development of pilot
projects, implementing an Open Data policy, collaborate with the region and
municipalities, ... ) in order to provide information on the different mobility
options: public transport, car sharing, electric bikes, walking, trottinettes, ... ; use
technology, in particular the mobile application of the municipality, to better
inform the inhabitants of Auderghem so they can plan and anticipate better, can
go more efficient from point A to point B and find easy parking places.
• Motors: at strategic points in the municipality, provide specific parking spaces
with a safe infrastructure; street maintenance that takes into account the needs
of motors
• Cars and parking: a new circulation plan based upon insights and
measurements performed with the aid of digital tools; charging stations/docks
for electrical cars and bikes; an easier access to private parking spaces (office
parking spaces accessible after the work hours); new parking via public/private
co-operations; zones with limited parking time at commercial centres and
monitored by means of intelligent sensors; Kiss & ride zones better respected
along schools and metro stations; checking that new urban projects have enough
parking spaces.

Hermann-Debroux viaduct

• On the short term (from the start of the next legislature): an alternative project
that wants to embellish and maintain the viaduct like it has been done in many
cities in other countries (London, Melbourne, Seattle, Mexico City, ...) by
privileging urban art as well by creating a gathering space (animations, markets)
with a possibility to create new passages from one side to the other side below
the viaduct;
• On the long term: a potential destruction on the condition that there is
planning, enough budget is foreseen and that alternatives (extension of the
metro, dissuasion parking at border Region with a sufficient numbers of places,
dissuasion parking in Flanders and Wallonia, an effective RER, extension of
bicycle lanes between Auderghem - Etterbeek Station - Jezus-Eik); an impact
study to define on the short, middle and long term the impact of the destruction
on the totality of the municipality;
3. Imagine a municipality that generates new ideas and
projects, in particular cultural and sportive ones.
An innovative Auderghem.

Imagine Auderghem as a “smart” municipality that considers technology as useful tools

for its development in order to come up with practical and efficient solutions for its
current challenges. Imagine Auderghem as a place that is generating new ideas and
projects, is providing a framework for creativity and is having a clear method and
approach so that these projects can grow. Many inhabitants of Auderghem want to get
engaged locally, either by joining existing initiatives or by creating new ones. However,
the current atmosphere is not so fruitful, places are lacking and not enough effort is
done to inform citizens about projects and on how to realize them.

Therefore we want to innovate by:

• Creating a modern creative space, composed of open space and meeting

rooms, that allows for co-creation and co-working
• An internet platform accessible via the mobile application and the website
of the municipality that allows inhabitants of Auderghem to get easily in contact
with each other in order to develop collaborative projects. This platform is
transparent and the actions that are undertaken are visible (e.g. this platform
can help to create groups of sportive people – cycling, walking, … – to help social
action or to connect yourself with babysitters, teachers of mathematics to give
extra courses, …).
• Making Auderghem a ‘smart’ municipality: looking for private and
public funds, partnerships with ULB and VUB, pilot projects that address various
municipality challenges, an alderman that coordinates this work in a transversal
way over various domains, sensors to measure aspects of quality of life (air
quality, noise, traffic jams, … ); partnerships with other cities in order to learn
from other examples, an active participation in various European forums dealing
with smart cities; collaborative citizen actions (e.g. Curieuzeneuzen in Antwerp)
• Making Auderghem a sustainable municipality: developing projects that
encourages inhabitants of Auderghem to sustainability, short circuits, circular
economy and zero waste; providing a free information-kit to stimulate these
projects to be developed; adopting chickens for inhabitants of Auderghem that
have a garden; a repair-café; a bike-café; support for sustainable initiatives that
are given shape by inhabitants and local shop keepers; an energy office at the
town hall
• Providing a guide for assistant dogs, including practical information and best
• Assuring transparency of studies conducted on demand by the
municipality: a genuine Open Data policy that allows the private and public
sector to use these data for creating new innovative solutions and projects that
are relevant for Auderghem
• An innovation cell at the level of the municipality that facilitates and
accompanies new economic initiatives: incubators, innovation labs, start-ups;
• An annual Day of the Associations in order to allow the inhabitants of
Auderghem to discover them easily and highlight the work of volunteers.

A cultural oasis
Imagine that the Cultural Centre is becoming a real reference within the
Brussels region and beyond. Imagine that the municipality develops a vision
and real cultural policy in line with its seize and the characteristics of its
population. Imagine that the municipality uses the tools it has at its disposal
and that she’s able to attract the different publics on its territory. Let’s turn
our municipality into a vibrant cultural oasis of quality, present on the
cultural map of the Brussels’ region.

Therefore we want to innovate by:

• Turning the Cultural Centre of Auderghem into a cultural light

house within the Brussels Region – a new “Flagey – by means of a real
exploration of niches in the region, a renovation plan of the centre including the
town hall and by organizing debates about societal issues in collaboration with
the ULB and the VUB. We also want that it becomes easier for associations and
citizens to rent spaces and rooms in the centre;
• Making the Rouge Cloître/Rode Klooster into a more familial space,
dedicated to the environment, culture and arts: a real gateway to the Sonian
Forest by developing a real visitor centre (like the visitor centre at Zwin) and by
renovating the current buildings in order to have a decent space for artistic
activities (photographic lessons, painting, …) and feasts. Allowing the
organisation of marriages for inhabitants of Auderghem; more ambitious
expositions that are in line with the character of this space; a better accessibility;
a reinforcement of activities for children and schools connected to the farm and
nature; a better exploitation of the water bridges and fountains;
• Making events in the municipality – such as for example ‘Auderghem en
Fête/Oudergem Feest’ or the Carnaval – more attractive and more
ambitious. Organisation of events that highlights the cultural diversity of our
municipality; stimulate the creation of a Zinnode in order to have Auderghem
properly represented at the Zinneke Parade;
• Assuring that libraries are using new media and can become genuine places
for cultural discovery, debate and encounters;
• Fostering the knowledge of languages by means of initiatives that allow
inhabitants of Auderghem to learn new languages in an informal and joyful way;
a correct financial support to the Dutch speaking cultural infrastructures and
initiatives (Den Dam, Bib, associations, …);
• Providing opportunities to learn about new digital technologies and
to use them for creative purposes; fostering actions towards societal challenges
such as cyber security or cyber bullying;
• Supporting activities such as ‘Auderghem d’Autrefois’ and the
‘Erfgoedbank’, and revalorise the local patrimony (castles, touristic roads, … );
a participatory budget for cultural initiatives by citizens;

A sportive municipality

Imagine a community that is proud of its sport teams, a municipality that

facilitates and encourages the practice of sports outside and in sport halls and
this for all ages. Whether it is hockey, football, tennis or
gymnastics…Auderghem has a lot of sport clubs that are making great sportive
performances but these results are not always sufficient put forward in local
media or within the general population.

Therefore we need to innovate by:

• Establishing a single office for Sport in order to bring together all the
information about sport and sport clubs of Auderghem and make it easy
• Easy accessible sport centres (Willegems/Adeps)
• Swimming pool: on the short term, a reduced tariff for inhabitants of
Auderghem to one the swimming pools of the neighbouring communities; a
feasibility study, afterwards made public, about the potential of a private/public
swimming pool in Auderghem
• Making the Rouge Cloître a starting point of walking and bike
roads in collaboration with Brussels Environment
• Facilitating the emergency of recreational groups of inhabitants that
come together to practice a sport (jogging, walking, cycling, tournaments, …);
open air sport installations in public spaces
• Organizing a yearly Day of Sports: this is an opportunity for sport
practitioners to discover local clubs and get free initiations to different kind of
playful and sportive activities as well as connect this event with initiatives
around health; organizing on a regular basis sport activities in partnership with
neighbouring municipalities targeting broad ranges of the population (for
example: a ‘week of walking’ or ‘10.000 steps a day’ or a week of biking)
• Better exploit the great sport events that cross our municipality (Tour de
France 2019; 20 km of Brussels, … )

4. Imagine a municipality that provides each of us opportunities

to develop ourselves personally
Imagine a municipality that offers opportunities for each of us

Imagine a municipality that offers opportunities for each of us to develop ourselves

individually and provides the necessary methods and support systems that prepare us
for the world of tomorrow. This concerns education and guidance of our children, but
not only this. Imagine a municipality that fights against social isolation, assists those that
are in need, in particular by means of a neutrally, transparent and efficient managed
CPAS/OCMW (Public Welfare centre). A municipality that helps people looking for jobs
and that accompanies elderly people and people with a handicap. Imagine a
municipality that is a leading actor on subjects such as the equality of men and women
or the rights of LGBTQ. A municipality that is encouraging everyone to become a better
version of him- or herself.


Imagine a municipality that understands the uncertainty and the concerns of
parents when looking for a place in a crèche or school nearby, a municipality
that not only emphasizes knowledge but also skills. Our youth must acquire
the necessary competences that allow them to adapt themselves to a
constantly changing world and changing working conditions. The knowledge
of languages but also digital skills must be considered as a priority. Imagine a
municipality that offers activities for all segments of children and youth and
not only for the youngest ones.

Therefore we want to innovate by:

• A planned augmentation of the number of places in day
nurseries (public or private): obtained the label ‘Child Friendly City’
• A stronger bilingual offer in the primary schools; provide an offer of schools
with an active pedagogy; promoting in all schools healthy and balanced food
(short circuits)
• a covered external play yard that is useful during rainy days; a
revalorisation of the existing play yards; organisation of events like ‘an
afternoon of play’ in order to stimulate exchanges between children and pupils
in Auderghem
• An increased offer and better visibility of extra-school activities, in
particular during holiday periods; a reinforced offer of homework schools;
• Supporting the use of all modes of “soft” mobility (walking, biking,
trottinettes, …) among our youth; a better security control along our schools,
sport centres, cultural centres, …
• A recreational place for adolescents; a youth council composed of both
communities; allow the creation of relationships between the youth houses and
their neighbourhood; establishing partnerships with schools in order to allow
pupils to get in contact with different associations in Auderghem and to get
involved in their work
• Establishing initiatives in cooperation with associations that focus
on children and youth and the usage of new technologies in order to
have a good education about new media and ICT but also to stimulate children to
develop and use technologies for creating useful tools and projects instead of
merely consuming them; a plan to battle (cyber) bullying by means of a
partnership between teachers, parents and the police.

Seniors and intergenerational work

Imagine a municipality that considers wellbeing, quality of life and feeling of safety of its
senior as a transversal preoccupation over all its competences. Imagine a municipality
that consults its seniors about redesigning its public spaces or about mobility. Imagine a
municipality that provides opportunities for its seniors to stay longer at home,
stimulates their autonomy and develops intergenerational bonds. Imagine houses where
young families and older people live together with cosy spaces fostering exchange and
help between residents.

Therefore we want to innovate by:

• Establishing a senior council, in particular to make an objective inventory

with respect to their demands and needs
• Adhering to the network “Age-friendly cities”: have a particular
attention to the height of the footpaths in order to make public transport, in
particular the busses, more accessible.
• Establishing a taxi offer for seniors; establishing a support service for
small renovation works (change bulbs, small plumbing works,) or
renovations at a low price that is also accessible for people in need or having a
• Creating alternative and intergenerational housing: a proactive
participation in promoting kangaroo projects (1 house, 2 generations living
together), ‘Abbeyfields’ dwellings or mixed dwellings (collective housing
projects where everybody keeps its private spaces but at the same time has
access to common spaces and can rely on little support or help services)
• Developing intergenerational projects between seniors and young
people. For example: the creation of a homework school in elderly houses,
coaching projects of seniors or young people helping elderly with ICT.
• Tele-surveillance services that allow to easily signal a problem or to call for

Imagine a municipality that anticipating on the inclusion of all persons with a
handicap by implementing a transversal approach in the whole development
cycle of its projects and policies. A municipality that knows its inhabitants in
need and their diversity in order to develop projects that foster their personal

Therefore we want to innovate by:

• Establishing an Accessibility Council that groups the competent alderman

and the main actors on the field; develops a common strategy and charter with
leading principles;
• Adapting infrastructures properly: sonorisation of traffic lights, guiding
lanes for pedestrians on crossroads; lower edges of footpaths and adapted
• Using mobile applications in order to tap in the collective wisdom of inhabitants
of Auderghem to chart levels of accessibility and highlight easy and
difficult places for persons suffering from mobility impairment; a website with
the label ‘Anysurfer‘; a specific road that allows people with visual or mobility
impairment to travel more easily within the municipality (//rolroute)

A solidary municipality where everybody finds its place.

Imagine a municipality where every citizen can find and fast easy access to the
support he or she needs in all the phases of its life. Imagine that in Auderghem
the Centre for Public Welfare (OCMW/CPAS) is not considered as a fatality but
as a temporary springboard in order to better grow afterwards. Currently, the
CPAS is doing its job, but without a clear vision on the future. Solidarity goes
further than only the CPAS and entails the whole associative life of our
municipality. Therefore, we want to blow a fresh wind in the support and
accessibility of the associative life of Auderghem.

Therefore we want to innovate by:

• Improving the welcome desk and providing easier access to information; a

website for the CPAS/OCMW, presence on social media, open days or
information days throughout the year;
• Fostering Initiatives that lead to an emancipation and sustainable reinsertion of
inhabitants of Auderghem; personal guidance; a service that is dedicated to
guidance and support to beneficiaries that want to create their own proper
employment; a real employment policy within the CPAS/OCMW: encounters
with employers, better formation of employees in light of their future work;
• A lasting insertion of beneficiaries of article 60 et 61 into the labour market; a
constant dialogue between public and private employers as well as Actiris
• Fostering synergies between the municipality and the CPAS/OCMW of
Auderghem, but also with neighbouring communities;
• An increased role of the social grocery that is created in Auderghem; assuring
quality of the products on offer with a special focus on bio-products from short
• A privileged relationship between the CPAS/OCMW and the social housing
• Fostering citizen initiatives, by means of the creation of citizen budgets, but also
via an increased openness to those that want to propose projects related to
collaborative economy and sharing economy, for example by means of a
solidarity fridge or by redistributing non-sold food items from local
• Solutions for mono-parental families (application for babysitting, car sharing,
support with home work);
• A personal guidance of new arrivals, in particular for those coming from
European countries or remote countries; a welcome pack that groups together
all the practical information and contact points as well as providing introduction
to the neighbourhood committees.

5. Imagine a municipality that is a pioneer in transparency,

good governance and citizen involvement
A modern, multilingual and interactive communication strategy

A modern, multilingual and interactive communication strategy, both
physically (offices) as digital. Imagine that you don’t need to hear anymore by
accident of new works, the opening of a new restaurant, the construction of a
new building…. Imagine that you get useful information about local life and
imagine that it’s easy to talk to local members of the municipality council and
the administration and that your request is actually followed-up. Imagine you
can yourself make an article for the municipal journal (Oudergemnaar-

A tailor made municipality service

Imagine an administration that adepts itself to your needs. You need a fast,
efficient and digital service? You want to complete a form or ‘chat’ online with
an employee? You rather want to pass by the municipality? No problem,
opening hours are offered during and after the working hours. You have
problems to go to the town hall? The administration comes to you. Imagine
that from your mobile phone, you can easily take a picture of a problem in
your street and report it immediately to the municipality that is following up
your problem.

A municipality that listens to your ideas, that supports your projects and
involves you in its choices.

Imagine a municipality that considers citizen participation and consultation as
a corner stone of its policy development, uses modern methods of citizen
engagement to gather ideas and involves citizens in a permanent way. Imagine
that your neighbourhood receives a certain budget for supporting its
initiatives. Imagine that the elected members of the municipality council
support you in realizing your projects. Imagine that you yourself can directly
participate in the making of local policy.

Therefore we need to innovate by:

• Making the municipality journal (Auderghemois-Oudergemnaar) genuinely

open to citizens of Auderghem and their initiatives, to associations, to small
shopkeepers of the municipality and to parties of the opposition; providing
communication space for private initiatives in order to diminish the number of
commercial leaflets in your mail box;
• Establishing official social network accounts on Facebook, Twitter etc …
with clear and transparent defined objectives. Private groups such as
Auderghem ma commune are not a sign of good governance as it their current
use by the town hall and the college of aldermen;
• Making the municipality website more usable, multi-lingual and more
readable in order to reinforce transparency and accessibility of the local
political life; a library of transparency in order to easily find all documents and
archives related to the life of the municipality;
• Establishing a unique phone number in order to interact with the town hall
services; an exchange by means of SMS or WhatsApp with your municipality
if you want to use these channels;
• Making the mobile application “Auderghem -Oudergem” for smart
phones more ambitious by allowing easy access to town hall services (an
online formula) an make an integration possible with various regional or
municipality services such as parking, help at home, crèches etc…integration
with Be-Alert and a better use of the current notification function that allows
citizens to be easily informed about important events in Auderghem (urgencies,
traffic controls, festivals, … )
• Turning the current municipality council in a dynamic council that is a
real public space for debate and which meetings are broadcasted live and
archived via social media and the Internet.
• Members of the city council and the college of Aldermen that visit
your neighbourhood in order to listen to you; a virtual and physical idea box
in order to collect your suggestions and responses on certain topics; “shaker
days” in order to connect and develop ideas of inhabitants of Auderghem; citizen
cabinets where important topics are discussed in order to co-construct policy;
participatory budgets for local initiatives and projects to revive your
• Providing an efficient, fast, up-to-date and complete information provision about
works that will take place in Auderghem, by means of a single contact point
‘works’ and the website, including information about alternative
roads/mobility options and the way on how to report eventual problems.
• Improving the accessibility of the town hall services thanks to opening hours
after the working hours and a performing and well known electronic office;
assuring a personal follow-up of your dossiers; a mobile town hall service that
moves regularly to your neighbourhood in order to be more accessible for
elderly, sick people or people suffering from mobility impairment;
• Creating a single office for living in order to support people in Auderghem
in their efforts with respect to finding a space to live (building, new housing
forms, subsidies, …) ;
• Providing a continuous training for the town hall staff in order to stay up-to-date
with current developments and be ready for the challenges of tomorrow.
• Assuring a stable financial policy with low taxes.