Year 1

HTMP ASSESSMENTS
CHAPTER TEST

Chapter 1

Multiple-Choice Questions
Choose the best answer to each question by circling the appropriate letter.

1. Michael is traveling for work to Minnesota to attend an annual conference on computer

software. Which category of travel is Michael likely to fit in?
a. Recreation
b. Culture
c. Business
d. Health issues

2. The hospitality industry has undergone many changes in modern times. Which is not one of
those changes?
a. Business travel has become common
b. Wealthy people are traveling less
c. Air travel is more affordable
d. More families are taking vacations

3. ADA stands for:

a. Americans with Disabilities Act
b. Americans with Disabilities Association
c. Americans who are Disabled Act
d. Association of Disabled Americans

4. A business traveler has to make a trip to New York. It will take an airline, car-rental
company, hotel, restaurants, and other services to conduct this trip. This will require a large
___________.
a. Infrastructure
b. Budget
c. Company
d. Car

5. Airline travel is a type of:

a. Attraction
b. Food and beverage offering
c. Accommodation
d. Transportation
Year 1
HTMP ASSESSMENTS
CHAPTER TEST

6. Heritage sites are a type of:

a. Attraction
b. Food and beverage offering
c. Accommodation
d. Transportation

7. The human quality of being different or varied is known as:

a. Inclusiveness
b. Differences
c. Diversity
d. All of the above

8. You are training a new employee at your hotel and need to conduct training on diversity.
Your property uses R.A.V.E. to describe diversity. What is R.A.V.E.?
a. Respect And Venerate Everyone
b. Respect And Value Each
c. Refine and Value Everyone
d. Respect and Value Everyone

9. Guest service must always included the ability to make a customer feel safe, treat the
customer with respect, provide each guest with the best possible experience and:
a. Provide quick service
b. Provide quick service to guest’s expectations
c. Provide quick service, time permitting
d. Provide quick service that is the very best level that can be offered

10. In judging the quality of service, whose expectations are most important?
a. The person receiving the service
b. The staff member providing the service
c. The staff member’s boss
d. The owner of the company
Year 1
HTMP ASSESSMENTS
CHAPTER TEST

Matching
Column 1

11. This type of accommodations is located in downtown business districts, this type of hotel
caters to business travelers, tour groups, small conferences, and the occasional tourist.

12. This type of accommodations can be as small or as large as the number of guest attendees the
property wishes to attract such as in meetings and corporate events.

13. This type of accommodations is usually a private home that has been converted into a hotel
business for overnight guests.

14. This type of accommodations are found in destination locations where vacationers and
business groups can enjoy the property’s recreation, sports, and spa facilities along with the
local area’s natural wonders and entertainment venues.

15. This type of accommodations Feature suites containing living rooms, kitchenettes, and
bedrooms for guests with longer hotel stays or a wish for a more “homelike” stay.

Column 2
Commercial hotels
Airport hotels
All-suite hotels
Extended-stay hotels
Residence hotels
Resort hotels
Vacation Ownership properties
Casino hotels
Conference and convention centers
Bed and Breakfast hotels

True or False
Indicate whether each statement is true or false by circling the appropriate letter

16. In the 1940s and 1950s, all forms of transportation became more accessible and affordable.
a. True
b. False

17. The hospitality and tourism industry exists to meet the needs of the traveling public.
a. True
b. False
Year 1
HTMP ASSESSMENTS
CHAPTER TEST

18. The modern history of hospitality and tourism really began in 1950
a. True
b. False

19. A Zoo can be categorized as an attraction

a. True
b. False

20. Diversity requires hospitality and tourism employees to be sensitive only to differences such
as race, gender, age, physical abilities, religion, and sexual orientation,
a. True
b. False

21. Guest service is meeting the needs of guests the way they want and expect them to be met.
a. True
b. False

22. The sole key role of all DMOs is to develop local economic growth.
a. True
b. False

Short Answer
Answer the following questions using complete sentences where appropriate.

23. Describe R.A.V.E.

24. Give examples of tangible and intangible services

25. How did travel change after World War II?