HOW TO AVAIL OF THE SERVICE?

DURATION OF
ACTIVITY
STEP APPLICANT/CLIENT SERVICE PROVIDER PERSON IN - CHARGE FEES FORMS
(under normal
situation)

-Evaluate the application form, check the

completeness and validity of the
requirements and verify the applicants name
on the Billing system whether the applicant
Submit fully accomplished
has no outstanding account with the district.
1 application form and other 10 minutes Customer Service Clerk Application form
required documents
-Endorse the application form to the
Technical Section for scheduling of inspection
to determine the adequacy of the system to
serve the propose connection.

Guide the inspector on the Conduct of inspection 1 hour

2 -Matnog area 2 hours Investigator Inspection report
conduct of investigation
Prepare bill of materials and assessment of
3 Assessment of fees 10 minutes Customer Service Clerk
dues.

4 Payment Accept payment and issues OR 10 minutes Teller/Billing Clerk Official Receipt
Upon payment, application is endorsed to the
●OIC Commercial for recommending approval 2 minutes Application form

●General Manager for approval of the new Comm’l Group Head

water service application 2 minutes
General Manager
-Prepare materials needed for tapping 20 minutes

Present application form with the ●Installation of Service Connection if tapping; Storekeeper
5
requirements and OR of payments -On ordinary soil 4 hours
-With concrete breaking 1 day
-With available meter stand 1 hour Service request/
Plumbers Maintenance order
●Record Service Connection Data 2 minutes
-Prepare customer Ledger Card 2 minutes Billing/Posting Clerk Customer Ledger
Card

END OF TRANSACTION
***New Service Application Form is available and is free of charge
***Duration of water service installation depends on the location