45 East Server Test 2017

Name:

Tell us about your training experience

45 East Basic Exam

1. What time does 45 East open? (1 point)

Monday – Thursday: Friday: Saturday: Sunday:
2. What time does 45 East kitchen close? (1 point)
Monday – Thursday: Friday: Saturday: Sunday:
3. What are our weekly food specials? (3 points)
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
4. What are our weekly line-up specials? (4 points)
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
5. What are the names of the owners of 45 East? (1 point)

6. What other establishments do the owners own in town? (1 point)

7. What is the address of 45 East? ( 1 point)

8. What is the phone number of 45 East? (1 point)

9. Tell me how you would answer the phone for 45 East (1 point)
10. Explain to me how you would handle a complaint (3 points)

11. What is the difference between: (3 points)

Void:

Discount:

Comp:

12. Should anyone other than a manager ever use a manager number or card? ( 1 point)

13. Please tell me 10 things you need to do when you’re: (30 points)

Open: During Shift: Closing:

1. 1. 1.

2. 2. 2.

3. 3. 3.

4. 4. 4.

5. 5. 5.

6. 6. 6.

7. 7. 7.

8. 8. 8.

9. 9. 9.

10. 10. 10.

Schedulefly Exam

1. Are you currently on schedulefly? ( 1 point)

2. How do you and when is it an appropriate time to : (1 point)

Request off:
Perm Request off:
3. If you are scheduled for a shift and something came up or your forgot to request off, what
should you do? ( 1 point)
a. Cancel your plans and work
b. Give up your shift and hope for the best, don’t show up either way
c. Give up your shift, text people and get it covered, get manager approval
d. No call no show and get fired
4. IF your shift is waiting approval and it hasn’t been approved yet, what should you do? (1 point)
a. Text a manger asking them to review this trade
b. Its waiting to be approved so you’re all good
c. Show up but complain all night
5. Your shift got declined and put back up for grabs, what should you do? (1 point)
a. Don’t show up anyway
b. Keep trying to get it picked up and approved
c. If no one picks it up, show up to work
d. Text a manager and rudely tell them they were wrong
6. If you picked up a shift and realized that it was for the wrong week or didn’t mean to pick it up,
what do you do? ( 1 point)
a. Work it anyway
b. Put it back up and if it isn’t picked up, work anyways
c. Within 5 minutes, text a manager about the accident with reason and ask them to
decline
d. Text the employee that you can’t work it and then don’t show up
7. If you notice something odd about the overall schedule, what should you do? (1 point)
a. Example: No bartender on a Friday night dinner
 8. Where can you find server training packets? (1 point)

9. Should you ever use schedulefly to get the number of a hot new employee? ( 1 point)

10. If a manager sends a message over schedulefly, should you read it? ( 1 point)

11. If a manager sends out a notice that schedules have been edited, what should you do? ( 1 point)

12. If your shift was changed with a warning and you disregard that warning and don’t show up for
our shift, what should happen to you? (1 point)

Menu Exam

1. List all appetizers (9 points)

1.
2.
3.
4.
5.
6.
7.
8.
9.
2. List all 4 soups we carry, and which ones are vegetarian, vegan or gluten free (4 points)
1
2
3
4
3. List all the salads we serve ( 5 points)
1.
2.
 3.
4.
5.
4. Explain the process of making a Caesar salad. ( 1 point)

5. What are the 3 questions you should always ask when someone orders a 45 Burger? (3 points)
1.
2.
3.
6. Describe the Constellation Burger to me: (1 point)

7. Can I modify every sandwich on our list? ( 1 point)

8. Which of our sandwiches are: (2 points)

Vegan:

Vegetarian:

9. List me 10 sandwiches we carry: ( 10 points)

1. 6.
2. 7.
3. 8.
4. 9.
5. 10.
11. How much is it to add on: (6 points)

Bacon:

Avocado:

Cheese:

Mushrooms:

Salmon:

Chicken:

12. Describe the Spicy Salmon: (1 point)

13. Can I order the spicy salmon with : (4 points)

Extra Jalapenos:
No red peppers:
Extra sauce:
Sub chicken:
14. What all comes on the classic club
1.
2.
3.
4.
5.
6.
15. The BBQ pulled pork comes with who’s famous BBQ sauce? (1 point)

16. What type of pasta sauces do we carry? ( 2 points)

 17. What type of bread do we carry? (7 points)
a.
b.
c.
d.
e.
f.
Terms/ Lingo Exam
1. what do these restaurant terms mean: (30 points)
86

BEHIND

ON THE FLY

UP

NEAT

ROCKS

ADD

STRAIGHT

SUB

PULLING

SELLING

WELLS

TOP SHELF

CRAFT

DOMESTIC

OUTS
 BOH

FOH

BEV NAP

COMP

DEAD PLATE

4 TOP

FIRE

WEEDS

OPEN

CLOSING

NO CALL NO SHOW

UP SELL

TABLE TURN

TENDER

2 MINUTE CHECK

WALKING IN

REACH IN

CLOPEN

HOUSE

CASH DUE

PREBUS

Tip Out Exam

1. what is the tip out % for bussers? Based off what sales? ( 1 point)
 2. What if there is more than 2 bussers? ( 1 point)

3. what is the tip out % for bar? Based off what sales? (1 point)

Bar Exam

1. List all drafts and size availability

Beers 16oz 20 oz

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

2. List all House wines ( 8 points)

White Red

1. 1.

2. 2.
 3. 3.

4. 4.

3. how many glasses are in one bottle of wine? (1 point)

4. List all of the premium wine selections ( 5 points)

White Red

1. 1.

2. 2.

3. 3.

5. List our sparking selection and prices: (3 points)

1.

2.

3.

6. If you second guess your customers ID to be real or fake, what should you do? (1 point)

a. Assume its fake and get them water

b. get a manager or a senior server to look

c. assume it’s real and serve them

d. get out your fake ID and compare how poorly made they are

7. Customer from beat the clock are already pretty well drunk, if they ask for more, how would you

handle it? ( 1 point)

a. get them more, keep the party going!

b. serve them water and pretend the bar is backed up

 c. recommend that they should have bread and water for a while

d. laugh in their face and kick them out

8. You have a table of 2 underage college students with a parent. The underage kids both ordered

drinks, how do you handle it? (1 point)

a. Serve them both no matter what

b. check IDs for both kids and only serve the ID matching the parent ID. When drinks come

up, give the drink to the parent and the parent must then give it to the kid.

c. Don’t bother checking IDs

d. Come get a manager

9. If a pregnant women at your table orders a trash can for herself, what do you do?( 1 point)

a. Give it to her because it’s her body, her choice and it’s not against the law

b. Go crazy on her and lecture her about her baby’s health and if she didn’t want it to go

get hit by a car, because clearly she doesn’t love it anyways.

c. Get a manager

d. Deny her, we have the right to deny anyone service

10. If there is a cup on the tap handle it means: ( 1 point)

a. 86ed

b. bartenders are too lazy to switch the keg

c. they may need help and should ask for help just in case

d. It’s different beer than what the handle says

11. If the server tickets are behind and the bartenders are overwhelmed, what should you do? (1

point)

12. As a server, are you ever allowed behind the bar? ( 1 point)
 13. If you need change, should you get it yourself? ( 1 point)

Common Sense Exam

1. Why is pre-bussing so important? ( 1 point)

2. why is teamwork so important? (1 point)

3. Do we carry coke or pepsi products? (1 point)

4. List in order the who has the right of way in a restaurant: (8 points)

Busser Carrying Plates 1.

Server Empty Handed 2.

Customers 3.

Elderly Customer 4.

Children 5.

Server Carrying Tray 6.

Drunk Kid 7.

Manager 8.

5. If a pop product is out and needs to be changed, what do you do? ( 1 point)

6. If the bus tubs are full, and the bussers are busy, what should you do? (1 point)

7. If you are an opener and the front door is locked, how do you get in? (1 point)

8. Can you drink at 45 East or ANY bar in your 45 East attire? (1 point)
9. If you have down time, what should you be doing? (8 points)

Cleaning Portioning

Text about your plans for the night Talk to everyone else but your customers

Roll Silverware Fold Napkins

Smoke Break Grab yourself a beer

Homework Leave work

pre-close ask for projects

10. Should you ever: (15 points)

1. Request off on a busy weekend and come in to drink at 45? Y/N

2. Start a table and then transfer the table to someone else because you got cut Y/N

3. Ask to be cut Y/N

4. Tell the hostess to stop sitting you because you are going to be cut soon Y/N

5. Bring in your own change Y/N

6. Text a manager you're going to be late Y/N

7. wake up late for your shift, and then decided not to show up Y/N

8. get in a fight at brick street Y/N

9. steal from Will’s Pizza during late night Y/N

10. have your phone out texting Y/N

11. Sitting down at the bar when your table can see you Y/N

12. Never ask for help when you need it Y/N

13. Put someone else down because they are asking for help Y/N

14. Go to the bathroom and notice it’s dirty, clean it up Y/N

 15. Run someone else's food to help out Y/N
.