Incident ID: INC000000773103

Customer Information Location Information

First Name: Juan Company: LAUSD
Middle Name: B Region: East
Last Name: Flores Site Group: NUEVA VISTA EL
Customer Type: Office-Based Employee Site: Nueva Vista Elementary
Job Title: Food Service Manager Ii
Desk Location:
Corporate Email:
Internet Email: juan.b.flores@lausd.net
Status
Status: In Progress
Mail Station:
Status Reason:
Company: LAUSD
Impact: 4-Minor/Localized
Organization: Local District East
Urgency: 4-Low
Department: Nueva Vista ELementary
Priority: Low
Phone Number: 213-241-1000
Weight: 0
Cost Center:

Contact Information
Company: LAUSD Organization: Local District East
Contact First Name: Juan Department: Nueva Vista ELementary
Contact Last Name: Flores Phone Number: 213-241-1000

Classification
Reported Source: Self Service Reported Date: Apr 3, 2018 3:58 PM
Incident Type: User Service Request
Summary: Food Services CMS Assistance - Communication
Notes: terminals #2 IP 10.73.42.198 #3 Ip 10.73.42.199 and #4 Ip 10.73.42.200 are not communicating to main
managers computer, could not get meal counts report and banking input shows missing money because faculty
terminal not communicating.

Operational Categorization Product Categorization

Tier 1: Tier 1:
Tier 2: Tier 2:
Tier 3: Tier 3:
Product Name:
Model/Version:
Manufacturer:

Current Assignment Resolution

Support Company: LAUSD Resolution Category:
Support Organization: ITD - Customer Services Reason:
Assigned Group: Onsite Services Resolution:
Assignee: Ahmad D Banks

As of Apr 10, 2018 9:50 AM Page 1 of 1