Unit 5 Letters

Letters
“Proper words in proper

places make the true definition Supreet Wahee
of a style.”
-Jonathan Swift
Slides by Ms.Supreet Wahee
What makes effective business
correspondence?
. Is targeted to a specific, appropriate reader.
· Uses language the reader understands.
· Has a clear purpose.
· Has the right tone.
· Gets to the point early and stays on point.
· Is well organized.
· Provides context for understanding.
· Includes all necessary information.
· Has a strong introduction and conclusion.
· Uses accurate grammar, punctuation, and spelling.
· Avoids jargon and idioms.

GOOD WRITING: Features
 Completeness: all information needed is provided
 Correctness: relevant and precise information
 Credibility: support your argument
 Clarity: should not be vague, confusing, ambiguous
 Conciseness: to the point
 Consideration: anticipate the reader’s reaction
 Vitality: use the active voice rather than the passive voice

The Process of Writing

Think before you write. Ask yourself:
•Why am I writing?
•Who is my reader?
•What do I want my reader to know, feel and do?
“Meaning is not contained in words. In writing,

meaning is contained in the response our words
generate from our readers, rather than in the
words themselves.”
—Achieving potential through words:

The Business Letter

Introduction
• Writing good business letters is an art that all
technical people should master.
• When writing a business letter, the writer
produces a one-sided conversation with the
reader in the sense that he/she has to
anticipate the reader's questions and provide
answers to those questions.

What is a Business Letter?
A business letter is a letter written in formal
language, usually used when writing from one
business organization to another, or for
correspondence between such organizations
and their customers, clients and other
external parties.

Purpose Of a Business Letter
• A business letter is a formal method of
communication between two or more parties.
• The common purposes of writing business letters
are for sales efforts, relationship building,
resolving an issue and considerations.
• They are written to clients, prospective
customers, managers, employees and business
partners among others.

Approaches of writing business letter
• Direct – where we can come directly to the

point ( good news)
• Indirect – where we do not come directly to
the point ( bad news)
• Middle ground – neither good news nor bad
news

Functions of the Business Letter
1. It provides a record of the activity for
someone's file.
2. It allows the writer to provide more context
or explanation than is usually possible
3. It helps the audience( reader ) remember
what is to be done.

Structure Of a business Letter
• Headings :
 Name / address of the sender
 Name of deptt
 E mail id
 Phone / fax numbers
 Reference no
 Date : British Style : 23 rd May 2010
American Style : May 23, 2010
This may be taken as letter head

• Inside address
• Opening Salutation : Sir, Madam, Dear Sir ,
Dear Madam , Dear Sirs / , Dear Mr
MehtaMesdames
• Subject : Complaint against the defective
goods
• Body of letter
• Complimentary Closure or subscription : Yours
Truly , Yours respectfully , Yours sincerely
• Signatures
• Enclosures
• Post Script (P.S)

The Main Components of a Business
Letter
1. Heading
2. Reference number
3. Date of writing
4. Inside address
5. Attention line
6. Salutation or Greeting (Dear Mr./ Mrs./ Ms..)
7. Subject
8. Message (body of the letter)
9. Closing
10.writer's signature, typed name, and position of
sender
In some situations, a business letter may also
include the following optional information:
1. Writer's Initials: typist's initials ( if writer did not
type letter).
2. Enclosures (Encl:)
3. Carbon copy Recipients (cc:)
4. Post script

• Heading
The return address of the sender of the letter so the recipient
can easily find out where to send a reply to.
• Reference number
It is a number to which the receiver may refer in all future
correspondence
• Date
Put the date on which the letter was written in the format
Month Day Year i.e. August 30, 2010
• Inside Address
The address of the person you are writing to along with the
name of the recipient, their title and company name,
• Salutation
It is the greeting of the addressee like Dear Ms./Mrs./Mr. Last
Name:, Dear Director of Department Name: or To Whom It
May Concern: if recipient's name is unknown.
• Subject Line (optional)

Makes it easier for the recipient to find out what the letter is
about. It may also contain some specific identifying material
that is supposed to be helpful of previous correspondence
• Body
The body is where you write the content of the letter. The first
paragraph establish a rapport with the reader. The second
paragraph contains main content and the third paragraph is
closing.
• Closing
Let's the reader know that you are finished with your letter;
usually ends with Sincerely, Sincerely yours, Thank you, and so
on. If salutation is dear Sir, madam then Yours faithfully, if
salutation is dear Mr Sharma then Yours sincerely
• Signature
Your signature will go in this section, usually signed in black or
blue ink with a pen.
• Printed Name
The printed version of your name, and if desired you can put
your title or position on the line underneath it.

• Enclosure
If letter contains other document other than the letter itself
your letter will include the word "Enclosure”
• Reference Initials
If someone other than yourself typed the letter you will
include your initials in capital letters followed by the typist's
initials in lower case in the following format; AG/gs or AG:gs
• Postscript
it is used if writer has forgotten to mention something
important in the letter
• Carbon Copy
often copies of letter are sent to many people in the
organization
A business letter is divided into three
parts −
• Introduction − Opens with greetings and/or
references to previous mails.
• Middle − Contains details and added
information.
• Conclusion − Suggests or mentions action to
be taken and the ending.

Types of Letters
• Sales Letter
• Adjustment letters
• Collection Letters
• Complaint Letters
• Enquiry Letters
• Quotation Letter
• Job Application Letters

Social Correspondence
• Letter of recommendation
• Letter of Introduction
• Letter of Congratulations
• Informal Invitation
• Acceptance
• Regret
• Letter of Condolences

Types Of Letters
Sales Letters
• Typical sales letters start off with a very strong statement to capture the interest of
the reader. Since the purpose is to get the reader to do something, these letters
include strong calls to action, detail the benefitto the reader of taking the action and
include information to help the reader to act, such as including a telephone number
or website link.
Order Letters
• Order letters are sent by consumers or businesses to a manufacturer, retailer or
wholesaler to order goods or services. These letters must contain specific
information such as model number, name of the product, the quantity desired and
expected price. Payment is sometimes included with the letter.
Complaint Letters
• The words and tone you choose to use in a letter complaining to a business may be
the deciding factor on whether your complaint is satisfied. Be direct but tactful and
always use a professional tone if you want the company to listen to you.

Adjustment Letters
• An adjustment letter is normally sent in response to a claim or complaint. If the
adjustment is in the customer’s favor, begin the letter with that news. If not, keep
your tone factual and let the customer know that you understand the complaint.
Inquiry Letters
• Inquiry letters ask a question or elicit information from the recipient. When
composing this type of letter, keep it clear and succinct and list exactly what
information you need. Be sure to include your contact information so that it is easy
for the reader to respond.
Follow-Up Letters
• Follow-up letters are usually sent after some type of initial communication. This
could be a sales department thanking a customer for an order, a businessman
reviewing the outcome of a meeting or a job seeker inquiring about the status of his
application. In many cases, these letters are a combination thank you note and sales
letter.

Purchase Order Letter
• The objective of writing this letter is to confirm the seller that his product has been
approved for sale.
• This letter is a confirmation to the seller that his order is approved by the buyer.
• Though the confirmation can be given verbally also, but it is acceptable only when
the quantity is small.
• In case of bulk orders, a purchase order letter is must to initiate the sales process.
Job Application Letters:

• A job application letter is a written appeal to an employer for a position by a job
seeker.
• Application
• letters must be written from employer’s point of view (you point of view). Before
writing an application
• letter the applicant must analyze carefully the job requirement and his own
achievements.

Business Enquiry Letter
Points to be kept in mind while writing letters of

enquiry-
• – Letters of enquiry should clearly state the
information required, which may be asking for a
price list or a sample.
• – Write specifically about the design, size,
quantity, quality, etc. about the product or
service in which the buyer is interested.
• – The period or the date, till which information is
required, may also be mentioned.
Quotation Letter
• A letter of quotation is any letter written in reference to the price of a
service or product.
• This could range from a customer or client requesting or accepting a
quote, to the supplier or service provider sending the quote amount.
• Either of these letters could be headed as a letter of quotation.
• For example you would write a letter of quotation to a ventilation

company explaining your situation and requesting a quote to complete the
job.
• Because money is likely to be exchanged it is important for both parties to

be clear about the service or product in question and the terms of the
agreement.
• It is vital to mention the mode of business you are doing and then list your
requirements/details accordingly.

Quotation Letter

Letter of Quotation Request Sample
Kay Ventilation
4496 Lochmere Lane
Groton, CT 06340
Dear Steve Bose,
I am writing this letter for a price quote on replacing my central air conditioning system in my home.
My house is 4500 square feet, and used two individual central air conditioning units. There is about
6000 feet of ventilation piping that needs to be replaced, as well as two compressor units and 6
control panels. I wish to source my own compressor units, but you will be responsible for all the
ventilation and control panels.
Please provide me with pricing information and how long it would take to complete this job for me. I am
looking for someone to complete this in less than a week, so please account for that in your price
quote.
Warm Regards,
Kanav Singh

Purchase Order Letter
Order letters are sent by consumers or businesses to a manufacturer, retailer or
wholesaler to order goods or services.
• These letters must contain specific information such as model number, name of the product,
the quantity desired and expected price.
• Payment is sometimes included with the letter.
• The objective of writing this letter is to confirm the seller that his product has been approved
for sale. This letter is a confirmation to the seller that his order is approved by the buyer.
• Though the confirmation can be given verbally also, but it is acceptable only when the
quantity is small.
• In case of bulk orders, a purchase order letter is must to initiate the sales process.
Purchase Order Letter Writing Tips:

• Firstly it is vital to write the letter immediately once the decision to buy the products is made.
• You must clearly mention in your letter the terms and conditions regarding the payment
mode and time of delivery.
• You must clearly state the time period in your letter for delivery of goods.
• Tone of the letter should be polite and formal.
• The details of advance payment should also be mentioned in the letter.
• Once you are through writing the letter, please recheck the same for corrections, if needed.

Order Letter

Assignment
You want to buy a book from the Kalka Publication, which is
situated at Kanchan
Bazar, Hyderabad, Andhra Pradesh - 500030. Write a letter
indicating your
requirements.
ii. Suppose you are the owner of a shop that sells ceiling fans.
You received an enquiry
letter from M/s Aakash Hotels, Connaught Place, New Delhi
seeking information
about the price and availability of fans. Write a letter in
response to the enquiry made
by M/s Aakash Hotels.

Basic Letter Formats
There are three common formats for the
business letter:
1. The unblocked format

2. The semi-blocked format
3. The blocked format
4. The AMS simplified letter format

1. The unblocked format
The first line of the paragraph is indented a few

spaces
The writer's address, the date, the closing, the
writer's signature , and the typed version of the
writer's name and job title are indented two thirds
of the way across the page.

Return Address Line 1 1
Return Address Line 2
Date (Month Day, Year) 2
Mr./Mrs./Ms./Dr. Full name of recipient. 3

Title/Position of Recipient.
Company Name
Address Line 1
Address Line 2
Dear Ms./Mrs./Mr. Last Name: 4
Subject: Title of Subject 5
Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ...............
Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ...............6
Closing (Sincerely...), 7
Signature 8
Your Name (Printed) 9
Your Title
Enclosures (2) 10
Typist Initials. 11
2. The semi-blocked format
The first line of the paragraph is lined up with
the left margin
There is an extra blank line between
paragraphs to signal the start of a new
paragraph.
The writer's address, date, closing, and
signature are indented as in the unblocked
format.


Company Name
Address Line 1
Address Line 2
Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ..
Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ........6
Signature 8
Your Title
Enclosures (2) 10
Typist Initials. 11

The blocked format
The first lines of paragraphs and all the other address,
date, closing and signature information are lined up
with the left margin.
There is an extra blank line between paragraphs.


Company Name
Address Line 1
Address Line 2
Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ....
Body Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ...6
Signature 8
Your Title
Enclosures (2) 10
Typist Initials. 11 Slides by Ms.Supreet Wahee

4. The AMS simplified letter format
 Sometimes, the writer does not know the name or marital
status of the reader. As a result, he/she will have a problem
writing a salutation Dear……..). This has given rise to a new
letter format called the AMS simplified letter format.
 In this format, the salutation is omitted.
 The subject line replaces the salutation and is typed in all
capital letters.
 In other respects, this format resembles the blocked format,
with every line beginning from the left margin

Company Name
Address Line 1
Address Line 2
Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ....
Body Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
............................................................... ...4
Signature 6
Your Title
Enclosures (2) 8
Typist Initials. 9
Essential characteristics of a good business
letter –
1. Simplicity
2. Conversational style
3. Clarity of goal
4. You attitude
5. Persuasion
6. Clarity

Be Warm & friendly
• A letter is personal communication and must follow and must
follow the tried principal of I-you communication
• When you write a letter visualize the person who will read it –
his status ,background ,attitude ,etc .
Impersonal Approach I-you Approach
The policy requires that the person Please fill in the enclosed form ad return
should fill in and return the enclosed it within a fortnight so that we may send
form within a fortnight for processing the cheque to you
This course will help the readers The course will help you improve your
improve their spoken English spoken English
This firm would be glad to
demonstrate the working of the new We would be glad to demonstrate to you
washing machine how the new washing machine works
We regret that the good s sent but us did
It is regretted that the good buyers in not reach the by us did not reach you in
time time
Be courteous and considerate
• Courtesy costs nothing but wins friends & business .Even if you receive
a letter whose language is curt or rude ,Keep your cool .
• Don't send the reply in anger .Instead send a courteous reply for after
all your aim is to achieve a specific goal and not take revenge or hurt
somebody's feelings .
• Some of the following phrases are either curt or rude avoid using them
 We are of the firm view…
 We are compelled to refuse
 We find it hard to accept …
 Your statement that …
 Your persistent request …
 You are absolutely wrong in asserting ….

• Following expressions which will are likely to make your letter
pleasant & courteous
 You will be glad to know…

 Many thanks for…
 Thank you very much for…
 We sincerely appreciate..
 It is with regret that we express our inability…
 We are glad to know…
 It is very thoughtful of you to have …

Be Specific and Positive
• Word you letter in specific language so that it quickly catches the
reader’s attention induces in him the right reaction .Specificity
helps in creating a proper image of what you say and you can
achieve your goal easily .
• For example ,if you say “ This product is inexpensive "it would be
difficult to understand what you mean by the words “product “ &
“inexpensive :.Instead say :
• This electric iron carries a guarantee for one year and its price is
only Rs 450
• In business correspondence it is not what you say but how you say
is matters .
• Use words that create positive image in the mind of the reader.

Examples
• Abstract :Your Remittance will be sent after a short time
• Concrete : Your cheque will be sent within a week
• Abstract :Please come for the inspection of your vehicle in the
afternoon of 20 December 2007
• Concrete : Please report at 3.30 pm on 20 December ,2007 for the
inspection of your car
• Abstract :I hope our response to your communication has reached
you
• Concrete : I hope you have received our reply to your letter
• Abstract :You will get a substantial discount if you pay promptly
• Concrete : You will get a discount of 20 percent if you pay by 20
December ,2007

Be Direct & Concise
• Professionals are busy people and courtesy requires that
messages among them be exchanged efficiently .
• Directness & conciseness go hand in hand .One way of
assuring this is to keep sentences short & to compress your
thoughts within as little space as possible
• Example-AT present time the consensus of opinion is that the
employee turnover will increase during the month of January .
• Suggested revision: At present the consensus is that the
employee turnover will increase in January

Memorandums
(memo)
Interoffice way of communication.
Slides by Ms Supreet Wahee

• Office memorandum is a short piece of writing used
by an officer of an organization to communicate
within the organization.
• It is the most common form of written
communication between people or departments or
even branch offices of the organization.
• A memorandum is by definition,
“a written statement that you prepare

specially for a person or committee in order
to give them information about a particular
matter.”

USES OF MEMO
• To give information to some one
• To issue an instruction
• To request for help
• To give suggestions

A business memo serves a very useful purpose. (Memos
solve problems)
• It helps members of a business organization
communicate, without the need for time-consuming
meetings.
• It lets someone know something they need to know
in an effective and efficient manner.
General template of Memo
MEMO
TO: _____________________________________________
FROM: __________________________________________
SUBJECT: _______________________________________
DATE: __________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

• To communicate policy changes to the staff.
• To intimate granting/withholding permission to

do something.
• To issue instruction to the staff.
• To seek explanation on some matter of conduct.
• To confirm a decision arrived at on the telephone.

• A memorandum ensures quick and smooth flow of
information in all directions.
• A memorandum enables officers to maintain good

business relationships
• A memorandum plays an important role for

establishing accountability.
• It is inexpensive, no expensive stationary need to
be used for it.
• It is very brief, it include nothing except the

message in its simplest form.
• It is convenient.
• It can be used for further references.

THREE MOST IMPORTANT
COMPONENTS OF A MEMO ARE:
1. Heading.
2. Subject and date.
3. Message.
• Heading :- This would include reference to the sender and the receiver.
• Date and subject:- It is important from the point of view of future reference
and it should be brief and should be able to communicate the basic intent of
message.
• Message:- It is direct and brief and is phrased in short and simple sentence.

COMPANY NAME
MEMO
To: Mrs. Ali, Supervisor

From: Hussain, Bookkeeper DM
Sub: Retirement Party
Date: May 20, 2009
Content
•Slides by Ms Supreet Wahee

MEMO
TO: All Employees

FROM: Arthur Dahlquist, General Manager
DATE: June 21, 2008
SUBJECT: Wide Area Telephone Service (WATS) Lines
WATS lines were installed three years ago to give all employees easier telephone
access to our customers and suppliers in other parts of the country. In fact, our
company's growth rate has increased since then, and we attribute at least part of
that growth to the new telephone system.
As sales have increased, so have our telephone bills. But, over the past few
months, those bills have been growing faster than sales. It seems that a few people
have been using the long-distance lines to make personal calls. Such misuse of the
WATS lines reduces our profits (and thus the amount available for profit sharing by
all employees), and it ties up lines that are needed for business calls.
Please do your part to keep our company profitable and healthy. If you absolutely
must make a personal long-distance call during business hours, please charge it to
your home phone. Your colleagues will appreciate your consideration.

From: Walt Cummings, Director of Travel and Meeting Services
To: AZ Venture Traveling Executives
Subject: Cutting Travel Expenses
Date: February 25, 2009
I have received positive feed-back from all of you regarding your attendance at
conventions and trade shows. As we all know and understand, they are a vital
part to this company’s growth and success. However, after analyzi our travel
expenses, it has come to my attention that we can and have to curb our
expenditures.
Listed below are a few ways that this goal can be easily achieved:
1. Travel and airfare are huge expenses. Please book flights no less than three
weeks prior to the event. You may also consider taking advantage of
Southwest’s “ding” or other discounted tickets.

Format of a memo
-----------------------------------------------------------------------------------------------
COMPANY NAME
MEMO
REF. NO.
DATE-
FROM-
TO-
SUBJECT –
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………….
SIGNATURE
CC:

MEMO REQUESTING FOR MONTHLY REPORTS
-----------------------------------------------------------------------------------------------
MEHTA TEXTILES LTD.
MEMO
DATE- 15TH NOV,2007 REF. NO. MR/2007
FROM-K.KUMAR, MKTG MANAGER

TO-ALL REGIONAL MANAGERS
SUBJECT – MONTHLY REPORTS.
THE BOARD OF DIRECTORS IN ITS MEETING HELD ON 2ND SEP,2007 HAS DECIDED THAT THE SALES
PERFORMANCE OF THE COMPANY SHOULD BE REVIEWED ON MONTHLY BASIS. THEREFORE, YOU ARE
REQUESTED TO MAKE SURE THAT YOUR MONTHLY REPORT REACHES THE HEAD OFFICE BY 5TH EVERY
MONTH.
PLEASE ACKNOLEDGE RECEIPT.
K.KUMAR
MARKETING MANAGER
CC:
ALL REGIONAL MANAGERS.

MEMO CALLING FOR EXPLANATION
-----------------------------------------------------------------------------------------------------------------------------
MEHTA TEXTILES LTD.
MEMO
DATE-12TH SEP, 2008 REF. NO. FM/120
FROM-MANU KOHLI, FINANCE MANAGER
TO-SH, ARVIND, ACCOUNTANT
SUB-NEGLIGENCE IN DEPOSITING CHEQUE.
A CROSS CHEQUE DATED 2ND AUG,2008 OF AMOUNT RS. 1,30,000/- ISSUED BY VERMA TEXTILES WAS RECEIVED BY
YOU ON 5THAUG,2008. BUT THAT CHEQUE WAS NOT IMMEDIATELY DEPOSITED BY YOU IN COMPANY’S ACCOUNT.
THIS WAS DEPOSITED BY YOU ON 9TH SEP,2008.
BECAUSE OF THIS NEGLIGENCE, THE COMPANY HAS NOT ONLY LOSE BANK INTEREST FOR ONE MONTH BUT ALSO
HAS TO FACE THE SHORTAGE OF FUNDS FOR MAKING PAYMENTS TO THE MATERIAL SUPPLIERS.
WILL YOU KINDLY EXPLAIN THE CAUSE OF THIS NEGLIGENCE. IF YOU DO NOT EXPLAIN WITHIN 1O DAYS, YOU WILL
BE LIABLE FOR DISCIPLINARY ACTION.
MANU KOHLI
FINANCE MANAGER
CC-MANAGER PERSONNEL
FOR PLACING A COPY OF THIS IN SH ARVIND’S PERSONAL FILE.

GUIDELINES FOR WRITING A MEMO
• Careful planning and clear thoughts are required
for writing a good memo.
• The process of memo writing involves the
following stages-
• The exploratory stage
• The drafting stage
• Introduction
• Discussion
• Concluding remarks
• The writing stage
Thank You

Unit 5 Letters

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Letters

“Proper words in proper

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

“Meaning is not contained in words. In writing,

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

• Direct – where we can come directly to the

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

This may be taken as letter head

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

• Subject Line (optional)

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Job Application Letters:

Slides by Ms.Supreet Wahee

Points to be kept in mind while writing letters of

• For example you would write a letter of quotation to a ventilation

• Because money is likely to be exchanged it is important for both parties to

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Dear Steve Bose,

Slides by Ms.Supreet Wahee

Purchase Order Letter Writing Tips:

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

1. The unblocked format

Slides by Ms.Supreet Wahee

The first line of the paragraph is indented a few

Slides by Ms.Supreet Wahee

Date (Month Day, Year) 2

Mr./Mrs./Ms./Dr. Full name of recipient. 3

Dear Ms./Mrs./Mr. Last Name: 4

Subject: Title of Subject 5

Slides by Ms.Supreet Wahee

Date (Month Day, Year) 2

Mr./Mrs./Ms./Dr. Full name of recipient. 3

Dear Ms./Mrs./Mr. Last Name: 4

Subject: Title of Subject 5

Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Date (Month Day, Year) 2

Mr./Mrs./Ms./Dr. Full name of recipient. 3

Dear Ms./Mrs./Mr. Last Name: 4

Subject: Title of Subject 5

Typist Initials. 11 Slides by Ms.Supreet Wahee

Slides by Ms.Supreet Wahee

Date (Month Day, Year) 2

Subject: Title of Subject 3

Slides by Ms.Supreet Wahee

Impersonal Approach I-you Approach

Slides by Ms.Supreet Wahee

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