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BUSINESS & PROFESSIONAL ETHICS JOURNAL, VOL. 23, NO. 4
Reflections on Consumerism
in a Global Era
Max L Stackhouse
Latent Desires
The day that Martha Stewart, the stylist of classy consumption for the
masses, was found guilty, her company lost twenty-three percent of its value
on the stock market. It even lost more before it made its surprising recovery.
Corporations are like churches; they are hard to kill (although they can be
bought out more easily). Now, after her release, sales of her household
goods continue to flourish, television shows sponsored by the corporation
are developing further the kinds of products she offers, and she has become
the pop-heroine of entrepreneurial capitalism. In the long run, people want
what she offers: a sense of style in the ordinary things of life?food, home
d?cor, gardening, entertaining, and business opportunity.
Now here is a question: Did her corporation create that desire by ad
vertising, or did she build her fame and fortune by serving the unarticulated
wants of the general population? Advertising can help define new wants
and articulate new desires; but as I understand it, advertising campaigns do
not always work. They have to connect with a latent range of desires
already present among the populace. Think of Christmas as a time of
massive buying. It was not always the case that purchases were so high for
that holiday that they equaled another fiscal month for merchants, so that the
overall earnings for the season determined whether profits for the year went
up or down. There are studies of these things. Leigh Eric Schmitt, in his
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28 Business & Professional Ethics Journal
book Consumer Rites (Princeton, 1995), has shown that advertisers have
tried to promote Thanksgiving and Easter, Father's Day and Mother's Day,
and several other national holidays. Except for clothing at Easter, flowers
on Mother's Day, and now kiddy costumes for Halloween, nothing matches
the shopping fury of the Christmas season; and that, ironically, does not
involve shopping for the self, but for gift giving. We may want to take com
mercialism out of Christmas; but the planning, thought, expense, and care
that goes into Christmas gift-giving seems to suggest that a range of cultur
ally, even religiously legitimated desire was already planted in the heart of
the West. And now it is becoming a custom in Shinto Japan, Maoist China,
and Hindu India. This suggests that a deep ethic of gift giving is more
universal than a cultural creation, and it affects a whole economy, although
without overt or even (for some) conscious theological overtones.
It is fascinating to note what is most wanted by the people. We can
discern these wants by asking what is most advertised, because it is likely
that more people will want to buy something concretely portrayed in ads,
and advertising tells us where to get what we may already vaguely want
better, faster, or cheaper. Look first at what is advertised. No one does mass
advertising for a product that only a very few want, or that is not available.
Such things cannot be sold and thus not consumed. Needs and wants,
shaped by fashion, image, attractiveness, value and status consciousness,
enhance desires. Advertising, and word of mouth, enhances awareness.
Marketing and visibility enhances availability, and status consciousness is,
of course, exceedingly widespread. You can see all these factors in play in
every daily newspaper. They contain extensive ads, even whole sections
advertising housing, cars, electronics, clothing, and artistic/cultural/enter
tainment products. Accompanying them are messages about the corporations
who made them?recognizable by brand and corporate name that makes
them available?plus endorsements from People magazine notables. (I must
confess that I seldom pay any attention to newspaper ads, but once one
begins to consider the question of consumerism, one can hardly avoid seeing
them and thinking about what they mean.)
The most advertised products are brought to us by multinational and
local business corporations. They are the items that not only appeal to mass
interests, but according to economists, they are the consumer items that have
kept the economy from collapsing during the recent down-turn, after the
dot-com bust, and through the loss of confidence in the economy due to
recent corporate scandals.
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Reflections on Consumerism in a Global Era 29
What irony: consumers want what these corporations produce, but they
distrust the corporation. The reasons are obvious. Lack of ethically guided
oversight at the highest levels of corporate leadership has become conspic
uous. Directly related to such malfeasance is the loss of investor money,
crippled production, lost jobs and retirement benefits, and a deflated confi
dence in the whole market system. Indirectly these circumstances have
made it more difficult for government to collect taxes and for families to
flourish and give to charity. Most importantly, they have eroded trust, and
the largest part of this kind of economy rests on trust. Do you always check
the quality of every item you buy? Do you always count your change? Do
you rely on your bank statement to correct any errors in your checkbook?
Of course, the system of trust is backed by a largely invisible but mostly
functional accountability system. The very paper of which our money is
made expresses nothing but a good-faith promise that it represents actual
value. Our whole economic system operates on trust, and the question of
who one trusts (and who is viewed as trustworthy) turns out to be function
ally decisive in the economic well-being of whole societies, as Francis
Fukuyama has argued in his marvelous book on the subject (Trust, Free
Press, 1995).
Nonetheless, in spite of these high visibility figures and the moral
crisis of corporate leadership, the evidence of people's felt needs and wants
is before our very eyes. Check out not only the daily newspaper and tele
vision ads, but log on to E-Bay, or go to the nearest supermarket and browse
the magazine racks. One finds a heavy dose of information about home and
garden, beauty and fashion (mostly for women), technology and body-build
ing, sports and automotive (mostly for men), and many, many items that
have to do with popular culture, i.e., Hollywood and TV, popular music,
entertainment, and self-improvement (diet, exercise, etc.). We may balk at
the stereotyped jokes that a woman can spend more time at the mall than a
man can spend in Home Depot, but as Click and Clack, the Car-Talk guys,
say, "We love stereotypes; they are right sixty percent of the time, and that
is better than our usual average." Advertisers know it.
There is another level to this question of consumption that is also
obvious. While you are at the supermarket or the mall or the hardware
store, do a little unobtrusive people watching as well as product and adver
tising watching. As an amateur anthropologist, make some mental field
notes about what you see. It appears that consumption is not only a struc
tural reality, but also a personal one. Something is amiss. Some of our gals
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30 Business & Professional Ethics Journal
look anorexic, and some guys seem to be on steroids, and many of us are
obese. Is all this because of the artificial wants, beyond basic needs,
constructed by our corporate culture? Surely it is so in part; McDonald's
has down-sized its fries recently, due to public discussion of this problem,
and it is slashing its lineup of burgers for chicken salads, yogurts, and
chopped fruit in sixteen countries, according to the Financial Times in
March, 2004. Previously servings got bigger due to popular wants. Now
they are getting smaller. Meanwhile, corporations continue to spoil us by
giving us what we want, when we want it, like doting grandparents. And
with the accent on customer service and on-line shopping, they will give it
to us immediately, like fast foods.
Global Considerations
What is this consumer world we live in? How did it come into being? What
makes it so powerful? And what should we as Christians think about it?
One question leads to another.
I will suggest in a few pages where I think the basic pattern came from
in our own culture, but first I want to say that I am not sure that it is a matter
of our culture alone. Some thirty years ago, when I had my first sabbatical,
I volunteered my time to the mission board of my church. They sent me to
India, where one of the colleges needed a teacher in my field while one of
their own students came to America to get advanced training. I have been
back there a dozen times in the last thirty years. At other times, I was sent
also to Burma, Singapore, the Philippines, and Indonesia for shorter periods.
More recently, since I became involved in a research project on what Chris
tianity has to offer to the dynamics of globalization, I have been sent to
Central America, South Africa, Eastern Europe, and China. It is wonderful
to have a job that puts one into contact with the world church, and, for my
purposes in this lecture, it also has put me in contact with the world's
cultures. I think that it is fair to say that in all of these places, whenever
choices become available?as they are now becoming so at an incredible
speed?people's sense of want and need begin to shift. It is not that they
did not want before, and they certainly had needs. (Petty jealousies over
very little are the sources of great conflict in every traditional society I have
visited.) But now, in all these places, the middle classes are growing (often
lower-middle class by US standards, but clearly higher levels of dis
cretionary funds are available).
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Reflections on Consumerism in a Global Era 31
Incidentally, while many speak of the growing gap between the rich
and the poor around the world, that is only part of the truth. The best ev
idence I have seen {WorldBank Annual Reports, available online at www.
worldbank.org/annualreport/2004/) indicates that larger and larger percent
ages of the population are moving up in income and with greater access to
food, clothing, and housing. To be sure, some are moving up faster than
others, creating a greater distance between the top and the bottom quintiles
of the population. But the more remarkable development around the world
is the fantastic growth of the new middle .classes, which are both the most
productive and consuming classes. This development is as obvious as
advertising and malls; cell phones and obesity appear with factories and
expanded markets. On the streets, kiosks feature fashion, beauty, and movie
magazines on one side and sports, motorcycle, and pop-music magazines on
the other. Video and CD shops appear. As people move from subsistence
economies of scarcity to more productive and consumer economies with
expendable incomes, gift giving increases and diversifies. In fact, the
flaunting of the relative affluence is often more obvious than what we see
in the USA.
And so I ask: What is going on here? As a Christian ethicist, one of
my tasks is to identify the dynamics and operating values present in an
ethos, and our ethos is now global. Is this the Americanization of the world?
Is it the imposition of the MacDonald and Wal-Mart models of consumption
everywhere, while paying burger-flippers, part-time clerks, and third-world
sweatshop workers exploitative wages? There is some truth to aspects of
this picture in some places, as anti-globalist activists would surely have us
know. But that is not the whole story. For one thing, people flock unco
erced to these stores selling multi-national products when they open in non
Western countries. For another, businesses tailor their offerings to the tastes
and cultural sensibilities of the people. There is, for example, no beef sold
in the McDonald's in Delhi. In Beijing, McDonalds sells pork and noodles.
Likewise, Indian, Chinese, Thai, French, Italian, and Caribbean restaurants
are now in almost any town of size in the Western world, and they all adjust
their recipes to local standards. The Wal-Marts in Mexico have all the
equipment for making tortillas and enchiladas, with little kitchen stoves that
burn corncobs or charcoal, while products from around the world are present
in our supermarkets and gift shops.
We must, however, dwell for a moment on the possible exploitation of
workers in the developing countries that are making the goods that come
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32 Business & Professional Ethics Journal
back to our malls and department stores. As a former missionary who has
served several terms in India and South-East Asia, as I mentioned above,
plus having participated in several conferences on globalization in China as
it joined the WTO, I want to say that loving the distant neighbor by out
sourcing is an enormous benefit to people in those places. Is it difficult for
the unemployed here? Yes, and we may have to develop better policies to
aid them. And, yes, the working conditions in these other places are some
times nearly like the early mills in England or factories in the industrializing
US after the Civil War, and sometimes like sweatshops in LA or NY
garment districts are still. The exploitation needs to be controlled by law and
enforcement, but I would like to focus on what an outsourced industry does
in an impoverished land. Factories I have visited give opportunities that
would otherwise be unthinkable to thousands and thousands of families who
would have to wait several generations in subservient, subsistent economies
with shorter life-span, sometimes contemplating selling their daughters or
pre-selling their bones (to make skeletons for medical students in the
West?have you ever wondered why they are so short?) for opportunities
to become a part of modern production processes. Pastors and seminarians
with whom I worked in these places are essentially eager to get more of
these job opportunities in their host countries as fast as possible, although
resentment also remains that help has to come from the West, interfering
with national sovereignty and pride, and bringing forms of commercialism
that they view with suspicion.
However, when a new factory opens, it is not only the workers who
earn more than otherwise possible (still very low), but also rickshaw drivers,
lunch vendors, cigarette sellers (one at a time), road builders, truck drivers,
gas station attendants. Families who get these jobs outside the factory, not
only those within it, can pay the fee or buy the required uniform to get their
kids into school for the first time. And Evangelical churches appear, help
ing new members get jobs so they can buy a Bible and begin tithing.
Increasingly, the older myth of the "McDonaldization of the World"
or the "commodification of everything" is severely challenged by new
studies. I am thinking, especially, of the multinational set of studies
collected by Peter Berger and Samuel Huntington in Many Globalizations
(Oxford, 2002). In fact, people adapt new methods of production into exist
ing cultural matrices that in turn brings many different forms of mod
ernization into being. This entails not only new possibilities of education for
the kids (both boys and girls), but new ranges of medical care, and (most
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Reflections on Consumerism in a Global Era 33
Protestant Mentality
But we must go deeper. Why are things going in these directions? There
are a number of aspects to consider. First, the capabilities of the world-wide
expansion of production that makes more products available at lower prices
to more people is due to the technological, organizational, and management
revolutions that have been developed in a long history. They have shaped
modernity and they are now shaping postmodernity. Marx was correct
when he said that the means of production are a decisive factor in economic
and social life?an idea, by the way, he stole from Adam Smith and his
parable of the pin-factory. But Smith and Marx were only partly right, for
they did not tell us about the formation of the institution called the corpo
ration, corporations which invested the money, hired the workers, and built
and ran the factories. Nor did they tell us about management. They were
wrong, I think, when they failed to recognize what I believe to be extensive
evidence that the development of these technological, organizational, and
managerial systems required a particular mind-set and a distinctive social
ethos that fosters and rewards those developments.
The decisive mind-set and social ethos developed historically out of
certain strands of Christian thought?specific kinds of "spiritual interests,"
they have been called?in close interaction with the material interests of
people, because of a preached and internalized understanding of the "priest
hood of all believers" that had become woven into people's practical sense
of vocation. The material interests of people, of course, were present in
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34 Business & Professional Ethics Journal
people everywhere, not only among Christians. But only when those mate
rial interests were guided and legitimated by disciplines fostered by the
specific spiritual interests that we associate with the "Protestant work ethic"
did the human development of these technological, organizational, and
managerial patterns take place. Key technological developments brought
about the Industrial Revolution, followed by the cybernetic revolution. The
organizational revolution was the formation of the corporation, ironically by
the churches that had long formed organizations outside the direct control
of either the government or the extended family, as Harold Berman has
shown in his two volumes on Law and Revolution (Harvard, 1985; Belknap,
2004). And the management revolution came about with democracy in
politics and the trustee system in economics. These developments happened
primarily in Protestant countries, although they have spread and been
adopted in many other cultures and by non-Christian peoples.
I think a variation of the hypotheses developed by Max Weber a cen
tury ago and debated vigorously in scholarly literature for nearly a century
best explains our situation. In its wider implications, Weber's work accepts
selected insights from Smith and Marx, but incorporates the historical
influence of religion on several different cultures, with different religions
influencing each culture in a distinctive way. The mind-set, or what others
call the "mentality" or the "habits of mind" carried in and by the social ethos
as it was influenced by the Reformation?and especially the Puritan and
Pietist traditions?is still a powerful force. I say this even though this
inheritance has shaped aspects of American culture in ways that have been
denied by certain wings of scholarship, forgotten by the population and,
sadly, even repressed by much of public education, possibly due to a
lopsided reading of Weber on the one hand, and a fear of teaching religion
in the schools on the other. Yet these religiously-shaped mind-sets and
social ethos have enhanced the prospects for models of production that now
make available to the world what was once only for the elites.
Now, more and more of the world is learning the technology, organi
zation, and management skills that make high volume production, market
ing, and advertising (and consumerism) possible. These also bring changes
to the traditional value systems of those societies. Of course, some think
this is a great tragedy, as one can hear anti-American protests from many
parts of the world. Their critique is not only of growing polarization of the
classes and eventual class wars, nor even the more complex struggle
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Reflections on Consumerism in a Global Era 35
between ideal and material interests in shaping societal patterns, but of cul
ture wars now on a global scale. People think of their own culture as
sovereign, sanctified, and static; they do not want it altered. Anti-globalists
sound radical, but are in fact among the most reactionary voices in the
world.
Such is also the case with those who fear that economic growth will
shatter the world's ecology. Everyone should live more simply, so we are
told. Subsistence living is romanticized and made into a virtue in some
quarters of anti-globalism. But that does not slow things down much. In
fact, as I look around, the process of globalism is increasing in speed and
scope and is seldom replicating little Americas all over the world. Rather,
the eager adoption of the technological, organizational, and managerial
patterns of economic life are being selectively adapted and woven into the
ethos of the culture that is already there. This changes indigenous culture,
and it changes the uses and character of the technology. The choebal of the
Korean conglomerate is not like the Samurai feudal corporation of Japan,
or the caste-framed company in India, or the state-sponsored industries in
China. Thus, as Americas' life-style is a synthesis of religious influences
in a deep and complex interaction with secular forces and developments, so
new syntheses are being developed with distinct features in every region of
the globe.
But if we want to delve deeper still into these issues, we shall have to look
not only at the production side that has generated a rising tide of expec
tation; we have to look specifically at the precise character of contemporary
consumption. Is it also driven by the legacy of the Protestant, Puritan, and
Pietist background?
Only in part, I think. The sober, rational examination of all aspects of
daily life that became a part of the mind-set and social ethos of those
cultures shaped by Puritan and Pietist Christianity not only coincided with
but positively influenced major developments out of the Enlighten
ment?much less that part of the Enlightenment that pressed Western
history toward an anti-religious, systematic program of the secularization of
everything, but that part of the Enlightenment that promoted the freedom of
religion, the freedom of the economy, the freedom of democracy, and the
protection of human rights. After all, we have had two deep legacies in
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36 Business & Professional Ethics Journal
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Reflections on Consumerism in a Global Era 37
took a popular form in figures such as Lord Byron, who loved strutting his
handsome profile in sometimes-foppish garb. So also Emerson in this
country, plus dozens if not hundreds of painters, composers, and poets.
This cultural-artistic, passionate protest against the mechanization and
rationalization and corporatization and management of the modern world
was infectious, partly because the early effects of the industrial revolution
were deeply disturbing to older, more settled traditions. It created slums and
made earlier skills obsolete. It put growing wealth in the hands of the
uppity new owners of the corporations rather than in the hands of landed
aristocrats where it had always been, and seemed, as does the globalization
movement of today, to polarize the classes. But while many of the displaced
working class were attracted to the Puritan and Pietist movements, they had
reason for resentment against the disruptions of their lives and the difficul
ties of adjusting to new conditions (as do some of the Evangelical and
Pentecostal movements in developing countries today and some dis
privileged parts of the population at home). Also, the Romantic, the Puritan,
and Pietist wings of Protestantism had certain value affinities between them.
Ordinary people began to focus less on systematic theology, rational defi
nitions of doctrine, or careful exegesis of the Biblical text, and more on the
direct personal experience of an inspiring presence of the Spirit of Christ in
the heart, and of love for the brothers and sisters in the populist, revival
movements that anticipated contemporary developments.
The key point that brought about the convergence of the Romantic and
the Revival movements is this: One had to consult one's inner dispositions,
the truth in the turmoil of one's own heart to know what one was to think,
do, and be. This impulse can take several directions. It can mean the eleva
tion of love over faith, or, more likely, the experienced confirmation that
love and hope are the concrete manifestations of a valid faith. Faith is less
the reasonable clarification of right belief than a personal trust in the dispo
sitions of the heart. In any case, one consults one's inner felt needs and
wants to know what one should think and do, and the stimulant that most
elevates the stirred feelings determines the shape of those wants and needs.
When this understanding of the right and good dominate the ethos, the stage
is set for the use of emotive symbols to manipulate and intensify perceived
wants and needs.
Neither Campbell nor I hold that the Puritan and Pietist movements of
modern Christianity have caused consumerism, but they quite possibly
fostered modernity with their rational focus on discipline, and asceticism
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38 Business & Professional Ethics Journal
had another side that coincided with the impulses of Romanticism. In both,
the worst thing that one could do would be to ignore the deeper longings of
the heart that induce a profound dissatisfaction that could only be met by a
new experience. To fail to meet those felt needs would be to betray intu
itions of the divine, for they represented what M. H. Abrams called, in his
masterful study of Romanticism, Natural Sup er naturalism (W. W. Norton,
1973).
In my view, two things happened as a consequence of these devel
opments. One is that a large portion of the social ethos became enamored
with this more Romantic view of life. Second, if people began to lose faith,
they became in fact Romantics, following the desires of their own hearts not
back to a Revival, nor to a church at all, but to other areas of society, such
as the arts. Other Romantics turned to political movements that represented
a passionate solidarity with "the people" (defined as the wants or needs of
a class, race, or gender minority), or to a love for nature and its primal
ecological vitalities. But many turned to the mall, to impulse buying, and
the accumulation of things. The route to many creative works of art was
charted by the Romantic path, as were several movements for social justice
and some vital defenses of the environment. But some people got lost in
these movements also, in the worlds of the flower children and hippies, or
in a succession of populist liberation movements that always seem to fail,
and still others in those "deep green" militants who want to save the world
by dismantling modern civilization and reinstalling Eden. The generation
most inclined in these directions is now middle-aged. In David Brooks'
hilarious book, Bobos in Paradise (Simon and Schuster, 2001 ), you can read
what happened to them when they realized that they had to earn a living to
carry out these revolutions. So they went into academia, management
consulting, and financial investment in ethically guided funds, and, scandal
ously enough, became successful. Now these "bourgeois bohemians," the
Bobos, drive their Volvos from their half-million dollar homes with
manicured lawns to meet their friends over a latt? at Starbucks before they
pick up their designer kids from soccer practice, to discuss how terribly
regimented they all are by the economic colonization of their life-worlds,
mourn the loss of radicality in today's youth, and consider the best ways to
do compost so as to not further endanger the earth.
But they are, I think, an exceptional sub-culture. Most of us have
internalized a double ethic; one is the modern version of the Protestant
Work Ethic. Many have at least a vague sense of our own vocation or are
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Reflections on Consumerism in a Global Era 39
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Reflections on Consumerism in a Global Era 41
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42 Business & Professional Ethics Journal
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