Beruflich Dokumente
Kultur Dokumente
Melissa Lang -
- 3 to 5 years
Benefit Automation 1 to 3 years
DCRS/Legacy Migration Espeon 3 to 5 years
- more than 5 years
Respondents %
5 18%
11 27%
0 #DIV/0!
0 #DIV/0!
1. On a scale of 0 to
10 with 10 being Pointwest's approach to the agile team has been good to get us to the
extremely likely, point where we are at, but it became an expensive proposition with the
2. Please explain your reasons for rating Pointwest's services as you
how likely are you to per-hour rate to achieve outcomes. We have decided to move the
did:
recommend our team back in-house and work onshore for a time to fulfil the primary
company to a friend function that pointwest has previously performed. The team has been
or colleague? great, but the applications that were worked on were no longer about
functionality increases, but more about ownership end to end to
8 improve
test the product and this became increasingly difficult to do
remotely.
The qualityCertain
of workstand-out stars,staff
and technical suchisas
notGigi Argete,
at the levelIvan Ang, Reyn
of building
Adonay and Efren Yebra, along with a host of other key players
strategic system for companies or governments. Lack of appreciation have
7 been excellent developers.
of delivery deadlines. We missed every deadline even though we had
4 given PW advance warning of dates.
Consistently Pointwest went over and above to make sure the work
10 was done on time and done correctly.
Team provided a high performance service consistently with a positive
attitude throughout years of support.
Team extended his service scope to accommodate new tasks
assigned to them as long as the new tasks can be handled within their
8 capacity.
8-
10 I get excellent service and quality people.
The service provided has been excellent. They have excelled over the
years to understand our needs and staff appropriate responsible
10 employees. They are able to get the work done quick and correctly.
3. How could Pointwest's service be improved?
test
The quality of technical staff with experience in building strategic
system and have in depth knowledge of the technical environment
Cheaper per-hourin.pricing
they are working Seniorormanagement
a higher levelatofPW
engineering skill for that
need to acknowledge
price bracket.
critical area and process need to be put in place to improve the
quality of the output.
The only difficulty I had with Pointwest was over holidays. No one
wants to work a holiday, that is completely understood. But if the
company or client you are focused on needs work done on holidays,
shared or unshared as the holiday may be, as part of the standard
working procedure, then please be aware. If you are not willing to
work the needed time, then maybe the position is not for you.
Unfortunately, the attendance issue continues to be an issue as some
of the team members are late to work at a higher than usual frequency
due to the consistent heavy traffic issues in Manila. However, a
suggestion that manager should receive an in-time update when
someone is late reporting to the office so we can expect someone is
late to the office and will stay late to compensate the time loss. As a
positive result, a morning meeting can be rescheduled before the
meeting time so that our internal clients don’t need to wait on a call
that we are unsure whether he or she is able to attend.
-
N/A
N/A
I don’t have much insight but perhaps the pricing for work could be
better.
2017 Consolidated CFS Report 1
Market Circle Net Promoter Score Response Rate
0.9
UMP 74.00% 18%
HC 91.80% 27% 0.8
T&L 0.00% 0% 0.7
BR 0.00% 0%
0.6
0.5
0.4
0.3
0.2
0.1
0
UMP HC
year
Net Promoter Score
Response Rate
HC T&L BR
year