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PROPOSED SYSTEM FOR THE CAFE

INSTRUCTION: Please place a checkmark on the appropriate box.

PART I: A. RESPONDENT’S PROFILE (MANAGER/SUPERVISOR)

1.1. Gender: [ ] Male [ ] Female

1.2. Age: [ ] 20 – 25 [ ] 38 – 43
[ ] 26 – 31 [ ] 44 – 49
[ ] 32 – 37 [ ] 50 and above

1.3. Level of Education : [ ] College Diploma


[ ] Master
[ ] Doctorate

1.4. Position in the Company: [ ] Top Management


[ ] Middle Management
[ ] Rank and File

1.5. Length of Service in the Company: [ ] 0 - 2 years [ ] 6 – 8 years


[ ] 3 - 5 years [ ] 9 – years and above

B. COMPANY PROFILE

2.1. Industry Sector: [ ] Banking [ ] Manufacturing


[ ] Trading [ ] Others (Please specify) ____________

2.2. Nature of Entity: [ ] Public Entity [ ] Local


[ ] Private Entity [ ] Foreign

2.3. Type of Company: [ ] Partnership [ ] Cooperatives


[ ] Corporation [ ] Foundation
[ ] Joint Venture

2.4. Company Size as to number of Employees:


[ ] Less than 100 [ ] 300 – 399
[ ] 100 – 199 [ ] 400 – 499
[ ] 200 – 299 [ ] 500 and above

2.5. Number of Years in Operation: [ ] less than 5 years [ ] 15 – 19 years


[ ] 5 – 9 years [ ] 20 and above
[ ] 10 – 14 years

PART II. SKILLS AND COMPETENCIES

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Please indicate your degree of agreement or disagreement, by checking the cell, to the
statements assessing the degree of your employees’ skills and competencies using the 4-
point Likert scale.

4 – Highly Competent 3 – Moderately Competent 2 – Competent 1 – Incompetent

A. SKILLS AND COMPETENCIES OF YOUR EMPLOYEES

A. Communication Skills 4 3 2 1
1. Expresses oneself clearly and communicates effectively with stakeholders both in oral
and written forms
1.1 Creates production reports or any other reports
necessary for the job
1.2 Requests information or services in writing
1.3. Communicates information and instructions
clearly and accurately
1.4. Speaks professionally when dealing with suppliers
and clients
1.5. Participates actively in staff meeting and training
sessions
B. Interpersonal Skills
1. Works effectively with other stakeholders and manages conflict in the workplace.
1.1 Knows and understands what excellent customer
service is
1.2 Handles difficult customers
1.3 Serves all type of customers
1.4 Takes in what people say and shows interest in
people
1.5 Acknowledges emotional complaints without
anger, fear, guilt etc.
2. Demonstrates corporate citizenship and social responsibility
2.1 Promotes and solicits support on program for a
cause
2.2 Tailors messages to specific audiences to develop
interest and endorsement
2.3 Builds credibility as a representative by
demonstrating personal commitment and sharing
information
2.4 Uses knowledge of audience views and interests,
chooses and employs diverse methods, tools, and

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resources to educate and build enthusiasm in
potential partners and supporters
2.5 Displays passion for the organization’s cause, and
sparks that same passion to others
C. Intrapersonal Skills
1. Exercises high personal moral and ethical standards.
1.1 Observes ethical standards in fulfilling the job
1.2 Exercises professionalism and punctuality
1.3 Observes courtesy and honesty at all times
2. Personal Qualities/Traits
Self-Confidence
2.1 Confident and determined to accomplish goals
2.2 Presents himself/herself professionally and
impressively
2.3 Cooperative even when he/she disagrees with a
decision or strategy
Stress Management
2.4 Remains calm even under stress
2.5 Handles problems or tasks effectively
2.6 Maintains a sense of humor under difficult
circumstances
Personal Credibility
2.7 Does what is committed to do
2.8 Exhibits honesty and forthrightness with people
2.9 Takes responsibility for own mistakes; never
blames others
Flexibility
2.10 Demonstrates openness to new organizational
structures, procedures, and technology
2.11 Switches to different strategies when an initially
selected one is unsuccessful
2.12 Demonstrates willingness to modify a strongly
held position in the face of contrary evidence
Leadership
2.13 Effectively leads and influences peers and co-
workers and sets a vision that everyone can strive
to achieve
2.14 Optimistic towards work
2.15 Resilient, flexible, and team player

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D. Thinking Skills
1. Selects the proper decision making tools to critically, analytically, and creatively solve
problem and drive results
1.1. Completes numerical tasks such as calculations,
measurements and estimations
1.2. Takes charge of a group when it is necessary to
facilitate change, overcome an impasse, face
issues, or ensure that decisions are made
1.3. Applies logic and complex layers of rules to
analyze and categorize complicated information
2. Analyzes the business environment for strategic direction
2.1.Understands industry and market trends affecting
the organization’s competitiveness
2.2. Develops and proposes a long-term (3-5 year)
strategy for the organization based on an analysis
of the industry and marketplace and the
organization’s current and potential capabilities as
compared to competitors
2.3. Advocates for and positively represents other
programs and services when working with
customers and stakeholders
3. Innovates business ideas based on emerging industry
3.1. Anticipates possible problems and develops
contingency plans in advance
3.2. Notices trends in the industry or marketplace and
develops plans to prepare for opportunities or
problems
3.3. Anticipates the consequences of situations and
plans accordingly
4. Critical thinking
4.1. Makes a wise decision despite incomplete
information
4.2. Finds creative solutions to a problem
4.3. Convinces a manager to try a different approach to
solve a problem
E. Computer Skills
1.1. Knows how to use integrated software (MS office:
Word, Excel, Powerpoint or Open office: Writer, Calc,
Impress)
1.2. Knows how to use accounting application software
(SAP, Quick books, Zoho books, etc)
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1.3. Knows how to use internet application
F. Technical Skills and Competencies
1. Performs the basic functions of management
1.1. Performs the basic functions of management
1.2. Demonstrates commitment to continuous
improvement, to include understanding and
application of technology (hardware, software,
equipment and processes)
1.3. Enables co-workers to grow and succeed through
feedback, instruction, and encouragement
1.4. Shares specialized approaches and skills that will
increase capabilities
2. Applies information and communication technology skills as required by the business
environment
2.1. Effectively applies technical knowledge to solve a
range of problems
2.2. Possesses an in-depth knowledge and skill in
technical areas
2.3. Develops technical solutions to new or highly
complex problems that cannot be solved using
existing methods or approaches.
3. Plans and implements business related activities
3.1. Plans and implements business related activities
3.2. Defines tasks and milestones to achieve
3.3. Coordinates ideas and resources to achieve goals
and objectives, while ensuring the optimal use of
resources to achieve those objectives
4. Prepares operational plans
4.1. Evaluates the use of risk analysis techniques in
operational planning
4.2. Evaluates the use of planning tools and techniques
in the operational planning process
4.3. Takes action to ensure that plans are consistent
with organisational strategy, objectives, values,
policies and procedures
5. Conducts business research

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B. What methodology and measurements does the company use to determine
employees’ level of qualifications? [Please rank using 1 as the highest and 9 as the
lowest.]

[ ] Video Interview
[ ] In-person/personal Interview
[ ] Essay Exams
[ ] Verbal (Linguistic) Exams
[ ] Background Check (with previous employers/supervisors)
[ ] Personal Style Surveys (DISC and Strengths Finder)
[ ] Verbal and Quantitative Written Exams
[ ] Written Exams (IQ and Psychological)
[ ] Practical/Skills Tests

C. How are skills and competencies measured by the manager/supervisor in terms of


quality and quantity of employees’ performance?

Please indicate your degree of agreement or disagreement to the following skills and
competencies using the 4-point Likert scale.

4 – Strongly Agree 3 – Moderately Agree 2 – Agree 1 – Disagree

4 3 2 1
1. Minimal customer complaint
2. Works with minimal supervision
3. Capable of meeting deadlines
4. Creative and resourceful
5. Maximizes scarce resources
6. Works independently
7. Willing to extend working hours without pay
8. Consistent and reliable in performance
9. Collaborates and teamplays with co-workers
10. Works with diversity (socio-economic class, gender,
religion, etc.)
11. Flexible in using computer

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D. EVALUATION

Please indicate your degree of agreement or disagreement to the following statements


using the 4-point Likert scale.

4 – Strongly Agree 3 – Moderately Agree 2 – Agree 1 – Disagree

4 3 2 1
1. PROFESSIONAL PREPAREDNESS
Our employees’ skills and competencies are sufficient to
meet the needs of the business industries.
2. JOB QUALIFICATION
Our employees’ college education has been enough to
qualify them for the job that is expected from them.
3. ADEQUACY
Our employees’ degree courses have been enough to
satisfy the requirements of the business industry.

E. What suggestion/s can be offered to improve the employability of the accountancy


and business administration graduates?

Please indicate the degree of significance to the following suggestions using the 4-
point Likert scale.

4 – Strongly Significant 3 – Moderately Significant 2 – Significant 1 – Not Significant

4 3 2 1
1. On-the-job alignment
2. Faculty industry immersion
3. Student industry immersion
4. Participation in conferences and different events
5. Industry participation in syllabi formulation
6. Industry participation in School career advancement
program
7. Trainings and workshop
8. School based employment On-boarding
9. Adoption of national standard and levels of learning
outcomes of education
10. Reviewing and updating of the curriculum

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