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12 John Batchelor Way

Mitchel J Cook Penarth, CF64 1SD

A tech-oriented creative with a nerdy love of spreadsheets.

With a strong technical background, educational background in Film, and passion
for digital media, I would prove a dedicated and highly invested member of the - Content Management Systems
Wealthify. & Visual Editors

- Spreadsheets; Excel and Google

- Pattern recognition

St Cyres School, Penarth — ICT Support Technician -

August 2017 - PRESENT

As a support technician in St Cyres, I work in a team responsible for the

maintenance of a network including roughly 1200 iPad devices, 50 Mac Minis, 100 ACHIEVEMENTS
MacBook Pros, and 100 Windows Stations. Using leading industry software
- Introduced Slack to my
packages including JAMF and Slack we can operate symbiotically, ensuring the
current team to increase
smooth running of day-to-day operations. I am the primary operative in the iPad
productivity and
repair workflow. This involves every step from cataloging breaks and booking
repairs to liaising with year offices for the return of devices. I also introduced
Slack into our workflow to increase productivity and internal office - Provided ad hoc support to
communications. Weston-super-Mare based
charity Revealed Projects,
Distinct IT, Newport — IT Support Field Engineer including developing marketing
materials such as flyers and
March 2017 - August 2017
application packs.
My primary role as a field engineer was to deliver on-site support to local
businesses as required. A portion of my role involved written communication - Reorganised the central log of
with clients to ascertain the nature of their technical issues to provide the best iPad repairs at St Cyres -
support possible. Additionally, there was a sales element to my role, converting moving away from sole reliance
complex computer breakages into replacement sales. I also utilised NLP on paper records, opting
techniques to achieve upgrades sales on new parts and machines. instead for a scalable and
searchable spreadsheet
solution with a user focused
Mike Cook Property Maintenance, Weston-super-Mare —
September 2016 - March 2017

As a university graduate, my first job was a labourer on a building site. My

primary roles included the preparation of materials, mixing cement, and keeping
the workspace clean and tidy. I often served as the go-between for the
Windows OS, Mac OS, MS Office,
contractor team and the client, taking the complex language of the job and
G Suite, Mac Suite, Scrivener,
delivering it in a user-friendly manner.
Slack, WordPress CMS, FileZilla.

University of the West of England, Bristol — BA (Hons) Film and

Screenwriting - 2:1
September 2013 - August 2016

Undertaking a film degree proved to be a new and exciting change from my

background in ICT. I most enjoyed the creative writing element as it allowed me
to experiment with language in a way I hadn’t been able to before. Flash fiction
was exciting to write as I was able to try and convey action and emotion through
limited access to language.

Bridgwater College, Bridgwater — HNC Computing and

Information Systems - Distinction
September 2012 - August 2013

This HNC course provided me with an excellent background knowledge of ICT

infrastructure and networking. I have since been able to apply this to my career
working in ICT support. Additionally, I was able to set up and run a student
support group for essay and report writing and research skills workshops.

Bridgwater College, Bridgwater — BTEC Extended Diploma

Computing and Information Technology - Distinction, Distinction,
September 2010 - August 2012

Priory Community School, Weston-Super-Mare — GCSEs including

Maths and English
September 2005 - August 2010

Outside of work I am committed to continuing to improve and develop as a person. I have recently started a distance BSc in
Computer Science by the University of Hertfordshire. Additionally, I am learning Japanese and German through self-study in
my spare time. I am a hobbyist web designer and have a background in WordPress website management to bring to the
Wealthify team.