Justin Williams

1313 E. Main St. Apt. D, Troy OH 45373

(C) 937-450-6116 (E) willydaklown@gmail.com

Management Profile

Operations Manager with company oversight, committed to cost-

effective management of resources and quality performance.

Skill Highlights

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 ars general/operations management
2+
Excellent leadership and communication skills
year
Human resources management Background in expanding product lines
s
Marketing Quality control
fina
Trouble shooting/Quick decision making
ncia
Superb customer service skills with ability to up-sell
l
Direct sales
man
Experience with international sales
age
Retention (debt collection) Computer skills including, but not limited to, Microsoft
men
Windows, Word, Excell, Power Point, Outlook, Office, Point Of Sale, Quickbooks
t
Ability to follow directions Self starter
exp
erie Able to work unsupervised Understand chain of command Able to fill out reports efficiently
nce Inventory, shipping/receiving Extensive understanding of maintenance including, but not
10 limited to, plumbing, carpentry, light electrical, sheet metal fabrication, drywall, operation of
+ heavy equipment
ye Adaptable to outside work/weather
Owned, operated, and built my own retail store

Core Accomplishments

Business Development:

● Spearheaded acquisition of two competitor companies.

● Established and managed partner relationships on a daily basis.
● Developed new marketing strategy which increased customer
base by 50%.
 Project Management:

● Initiated new sales approach which resulted in 137% increase in sales in

a year’s time.
Fiscal Management
● Managed all financial activities for program operations.
● Responsible for over $250,000+
● Accountable for all bank deposits and money handling.
● Reduced store expenditures by 20% over a one-year period.
Operations Management:
● Managed all phases of production.
● Handled all functions related to owning/operating a business.
Staff Development:
● Launched well-received program of specialized development courses for
all staff.
● Mentored and coached employees resulting in a 75% increase in
productivity which resulted in expanding of the business.

Professional Experience

05/2008 - Current Aquatic Specialists of Troy LLC Troy, OH

Owner
Accountable for all facets of business including overall customer satisfaction.
● All financial responsibilities/paper work
● Ordering
● Stocking/shipping/receiving
● Dealing with international suppliers
● Up-selling
● Supervision
● Hiring/firing of employees
● All major business decisions

Built strategic alliances with competitors that resulted in the growing of my

customer base and introduction to new suppliers.

Created new revenue streams through shipment of live and dry goods via
website.

Defined strategy and business plan for retail establishment.

Captured 80% of surrounding area market with new sales tactics and
approach.

Organized due diligence in preparation for sale of business unit.

Generated new business through direct marketing and aggressive sales

tactics.
 Developed business plan and raised $130,000+ in first year of operation.

Managed team of 8+ professionals.

Spearheaded cross-functional initiative to achieve quality and functionality of

equipment.

Strengthened company's business by leading implementation of coral farming

and excellent husbandry practices.

Surpassed revenue goals in all eight consecutive quarters.

04/2006 - 05/2008 Home Tec Improvements Springfield, OH

Exterior Trim Carpenter

Work at heights of over 50'

Work outside in all weather conditions year round

Heavy lifting of over a 100lbs.+

Stand, bend, lift, climb, work off ladders for 8+ hours at a time

All phases of carpentry including, but not limited to

● Vinyl/aluminum siding
● Sheet metal
● Gutters
● Windows
● Doors
● Soffit
● Fascia
● Cap windows/doors
● Apply caulk
● Apply adhesives
● Set posts

Operation of tools including, but not limited to

● Metal break
● All power tools
● All hand tools

Operation of heavy equipment including, but not limited to

● Back hoe
 ● Bobcat
● Lift jacks
● Trencher
● Front loader
● Truck and trailer

04/2003 - 04/2006 Marshall Plastics Urbana, OH

Plant/Systems Operator
Accountable for start and completion of all target projects

Worked directly under president of company

Overall customer satisfaction

Responsibilities included, but not limited to:
● Fabrication of parts
● Operated industrial drill press
● Industrial lathe operation
● Operating machinery
● Quality control
● PLC programming
● Filing safety reports
● Shipping/receiving
● Blow Molding
● Oversee grounds/property maintenance

Equipment Maintenance including but not limited

to:
● Hydraulic repair
● Pneumatic repair
● Electrical repair
● Plumbing
● Refrigeration/chiller
● Machine set-up
● Mold setting
● Trouble shooting

Managed a team of 3 shift supervisors, and 12 employees.

● Was responsible for overseeing all three shifts and all employees
● Interviewed, hired, fired, and followed through with disciplinary action
when necessary

Generated new business with aggressive business-to-business sales

● Cold calling
● Set-up leads
● Meet with leads
● Product demonstration

Increased profits by 100% in two years through restructure of product line and
marketing approach.

Initiated program that standardized employee training and led to increase in

sales, production and customer satisfaction.
 Strengthened company's business by leading implementation of two new
machines.

Developed and directed strategy for launch of new product that became #1 in
the market and later became sole ownership of Marshall Plastics.

05/1999 - 04/2003 SuperPetz Troy, OH

Receiving Manager
Accountable for warehouse and sales floor including overall customer
satisfaction.

Managed team of 10 of warehouse associates.

Responsibilities included, but not limited to:
● Unloading/loading trucks
● Counting/check in stock (dealing with over 10K+ products weekly)
● Whole store ordering
● Supervised 10 employees
● Shipping/receiving of products
● End of year inventory
● Set-up/product display
● Customer Service
● Lifted 75+lbs. on a consistent basis
● Operated tow motor/forklift

05/1997 - 05/1999 SuperPetz Troy, Oh

Assistant Livestock Manager
Responsibilities included, but not limited to:
● Trained/supervised 8 employees
● Customer service
● Specialized in water chemistry
● Increased profits by 60% in one year through restructure of livestock
display and care.
● Cleaned/cared for livestock

Education
1999 Covington High School, Covington, OH, USA
College/Advanced Studies
Diploma
Emphasis on college preparation
Attended college instead of high school my senior year through the PSEOP

Edison Community College, Piqua, Oh, USA

Business

Studied Professional Development

Keywords

BS Business Administration, HR, Human Resource Manager, Account

Management, Administrative Skills, Budget Administration, Budget Allocation,
Budget Analysis, Budget Development, Budget Forecasts, Budgeting,
Business Development, Communication Skills, Change Implementation,
Contract Negotiations, Cost Reductions, Departmental Operations
Management, Distribution Management, Diverse Market/Industry Knowledge,
Employee Scheduling, Event Management and Promotion, Expense Control,
Facility Management, Fast Learner, Hard-worker, Human Resources
Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls,
Leader, Leadership, Licenses, Multi-unit Operation Management, Negotiation
Skills, New Business Development, Operations Start-Up, Organizational
Restructure and Change, Organizational Skills, PC Competent, Performance
Analysis, Performance Evaluations, Problem Resolution, Process Redesign,
Product Analysis, Product Development, Profit and Loss, Profit Generation,
Project Management, Project Planning, employment laws, compliance,
Microsoft Office Suite, recruiting, hiring, Purchasing, Quality Management,
Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales,
Sales Analysis, Service Quality Improvement, Staff Development, Staff
Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and
Acquisitions, Strategic Planning, Strategy, Supply Chain Management, Team
Building, Team Leadership, Team Player, Time and Resource Optimization,
Time Management, Total quality management, Training and Development,
Vendor Negotiations, Vendor Partnerships, Vendor Sourcing, Vision, Workflow
Planning, employee benefits, staff development, retention.