Beruflich Dokumente
Kultur Dokumente
PUNJAB.
CITIZEN'S CHARTER
The CITIZEN'S CHARTER is an ever evolving process. It will be revised
periodically on the basis of experiences, gained feedback and suggestions received
from citizens.
(1800-180-2468)
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INDEX
Sr Item Page no.
No
1. Vision 3
2. Mission 3
3. Objectives 4
4. Stakeholders 5
5. Stakeholder Expectations 5
6. Functions 6
7. Service Standards 7
8. Water Tariff 8
9. Grievance Redressal 9-10
10. Organization Structure 11-18
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VISION
Safe drinking water and improved sanitation for all, at all times, in rural areas of Punjab
State.
.
MISSION STATEMENT
To ensure that all rural household have access to and use safe drinking
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Objectives
1. To enable all Rural households have access to and use safe drinking water;
4. To ensure all government schools and anganwadis to have functional toilets, urinals
5. To provide enabling support and environment for Panchayati Raj Institutions and
local communities to manage their own drinking water sources and systems, and
making;
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Stake Holders
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Functions:
(i) Framing proposals to receive funds from the Centre and State Govt. for state
water supply and sanitation sector.
ii) Planning, implementation and monitoring of all programmes and schemes
for safe drinking water and sanitation in rural areas.
iii) Conduct periodic performance reviews of all schemes.
iv) Supporting R&D initiatives, IEC and HRD activities for all stakeholders in
drinking water and sanitation sector.
v) Providing support to District Administration& people in the wake of natural
calamities to mitigate drinking water and sanitation problems in rural areas.
vi) Building partnerships and synergizing efforts with other sector partners such
as health, rural development, organizations, NGOs, R&D institutions and
civil society in our common endeavour to ensure access to safe drinking
water and sanitation for rural communities.
vii) Framing proposals on behalf of the state in resource mobilization from
external funding agencies.
viii) Technical support to GPWSCS through seminars, interactions,
documentation of best practices and innovations.
ix) Provide inputs to other Departments for formulation of policies impacting
water and sanitation issues.
x) Recognizing and awarding Panchayats and organizations for excellent work
in rural sanitation.
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SERVICE STANDARDS
The service standards relating to citizen centric services of Department of
Water Supply & Sanitation are listed as under:
S.No. Citizen Centric Standards and Officer responsible
Services Timeline for the services
1. Making available Daily @ 70 Litres Per Executive Engineer
Drinking water supply Capita per Day
throughout the design
period of water supply
scheme.
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Water Tariff
As per the notification issued by Punjab Government on dated 03.12.2002 the revised
tariff structured for the water supply is as below:
1. Tariff for rural water supply scheme and household drawing water from Public
Stand Post are as follows.
2. Commercial Establishments;-
The fat rate of Rs 200/- per month per water connection from a
commercial establishment/shop situated either inside the village on the
link roads.
The flat rate of Rs 500/ per month per water connection from a
commercial establishment/shop situated on the National/State highway.
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Grievances Redressal
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4. Further, for proper redressal of the public grievances, the existing system of
complaint redressal at various levels is as under:-
Officer in-charge Nature of Complaint
Junior Engineer 1. Absenteeism of staff at water works
2. Leakage repair
3. Failure of water supply in some specific areas.
Sub Divisional 1. Above said complaints in case of non redressal by
Engineer
concerned Junior Engineer in stipulated time.
2. Failure of Machinery
3. Major leakages repair in distribution network
4. Complaints & Quarries related to water tariff billing.
Executive Engineer 1. Above said complaints in case of non redressal by
concerned Sub Divisional Engineer in stipulated time.
2. Failure of Water source
3. Failure of Water supply due to bad quality of water.
4. Replacement of machinery
5. Major repair of structures / infrastructure
6. Augmentation / up gradation of water supply scheme
Superintending 1. Above said complaints in case of non redressal by
Engineer/ Chief
concerned Executive Engineer.
Engineer
2. Arrangement of Funds
3. Quality of works being executed.
5. The list of concerned officials for redressal of complaints at Junior Engineer /
Sub Divisional Engineer / Executive Engineer level is enclosed as annexure.
6. Analysis and Prevention:- All the complaints registered on Toll Free number
are monitored on daily basis by each level officer regarding the status and
disposal of the same for the areas under their jurisdiction. The report on
specific issues, the suggestion and remedies for same are being reported to
government and action is taken accordingly, so that number of grievances of
past nature can be reduced.
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