1. The belief that "discrimination is wrong" is a value statement.

Such an opinion is the _____

component of an attitude.

Your Answer: cognitive

2. Leon Festinger would propose that the desire to reduce dissonance would be determined by all
of the following EXCEPT _____.

Your Answer: the importance of the elements creating the dissonance.

Correct Answer: the extent to which attitudes are widely held by society.

See "Does Behaviour Always Follow from Attitudes?" section

According to Leon Festinger's theory of cognitive dissonance, the desire to reduce dissonance would
be determined by the importance of the elements creating the dissonance, the degree of influence the
individual believes he or she has over the elements, and the rewards that may be involved in
dissonance.

3. If attitudes and behaviour are inconsistent, individuals will most likely _____.

a. change their behavior

b. change their attitudes
c. change either their attitudes or behavior
d. do nothing

Your Answer: change their behaviour

Correct Answer: change either their attitudes or behaviour
See "Does Behaviour Always Follow from Attitudes?" section

When experiencing cognitive dissonance, one can change the behaviour, change the attitude, or
decide that the behaviour is not important after all.

4._____ describes a positive feeling about your job resulting from an evaluation of its
characteristics.

a. enlargement
b.satisfaction
c.engagement
d.involvement
Your Answer: satisfaction

5. Job _____ measures the degree to which a person identifies psychologically Correct!
with his or her job and considers his or her perceived performance level
important to self-worth.

a. Commitment
b.

Your Answer: commitment

Correct Answer: Involvement

See "What Are the Major Job Attitudes?" section

Job involvement measures the degree to which a person identifies

psychologically with his or her job and considers his or her perceived
performance level important to self-worth. Employees with a high level
of job involvement strongly identify with and really care about the kind
of work that they do.

6. _____ commitment refers to an employee's obligation to

remain with an organization for moral or ethical reasons.

Your Answer: Continuance

Correct Answer: Normative

See "What Are the Major Job Attitudes?" section

Normative commitment refers to an employee's obligation to remain with an organization for moral or
ethical reasons. For example, an employee who is spearheading a new initiative might remain with an
employer because he feels it would negatively impact his employer if he left.

7. _____ refers to an individual's involvement with, satisfaction with, and enthusiasm for the
work she does.

Your Answer: Employee engagement

People with positive core self-evaluations believe in their inner worth and basic competence. They are
more satisfied with their jobs than those with negative core self-evaluations.

8. People with positive _____ believe in their inner worth and basic competence.

Your Answer: Locus of control

Correct Answer: Core self-evaluations

See "How Satisfied Are People in Their Jobs?" section

People with positive core self-evaluations believe in their inner worth and basic competence. They are
more satisfied with their jobs than those with negative core self-evaluations.

9. Quietly continuing to do your work, even though you're dissatisfied, is an example of

_____ response to dissatisfaction.

Your Answer: loyalty

10. Steve is unhappy with his job. He takes every possible holiday and sick day and
sometimes shows up for work late. He is expressing his dissatisfaction with a _____
response.

Your Answer: exit

Correct Answer: neglect
See "The Impact of Dissatisfied and Satisfied Workers on the Workplace" section

11. Neglect is passively allowing conditions to worsen, including chronic absenteeism or lateness,
reduced effort, and increased error rate.

Attitudes have three components: cognition, affect, and behaviour.

Your Answer: True

12.Research has concluded that people seek consistency among their attitudes Correct!
and between their attitudes and behaviour.

Your Answer: True

13. The theory of cognitive dissonance seeks to explain the linkage between values and attitudes.

Your Answer: True

Correct Answer: False

14. Job involvement refers to an individual's general attitude toward his or her job.

Your Answer: True

Correct Answer: False

15. Normative commitment to the organization was higher among Chinese employees than those in
Canada and South Korea.

Your Answer: True

16. At the individual level, satisfaction generally leads to productivity.

Your Answer: True

17. Satisfaction is positively related to turnover.

Your Answer: True

Correct Answer: False

18. Neglect is an active and destructive response to dissatisfaction in which an employee waits for
conditions to improve.

Your Answer: True

Correct Answer: False

19. Managers should place a greater emphasis in factors intrinsic to the job, such as making the work
challenging and interesting, rather than focusing on salary increases to increase job satisfaction.

Your Answer: True