This section included a collection of study units for which samples
of interest were possibly determined. The study population which consisted of across section of the finance, Bank tellers, marketing department, administration, disposal unit, data and i n f o r m a t i o n d e p a r t m e n t o f the institution. The study population comprised of 60 representatives of Bank of African, including bank manager & bank top administrators, marketing department, banking officers, account& finance department and bank customers. These were chosen because would offer, receive and manage the service respectively.
sample size representative of the study population was selected using
simple random sampling and purposive sampling. A representative sample, according to Gall and others (1996) gives results that can be generalized to the study population. The sample size was determined using Krejcie and Morgan (1970) technique of sample size determination and a total of 30 respondents were selected for the study. Simple random sampling was used to s e l e c t r e s p o n d e n t s i n t h e f i e l d u s i n g j u d g m e n t a l a n a l y s i s ; a s a m p l e s i z e o f 3 0 p e o p l e / respondents was used for the sake of obtaining accurate data. Whereby 5 of these were f r o m i n f o r m a t i o n a n d d a t a m a n a g e m e n t B a n k o f A f r i c a n B a n k e m p l o y e e s , 1 0 f r o m administration, 05 from stores and 15 from finance and accounting department
questionnaire related to Cash Management
1 . Wh i c h ER P s ys t e m d o yo u u s e ? 2. Do you use a treasury management system? If yes, please providethe name of the TMS. 3. I f TM S i s d i f f e r e n t f r o m yo u r ER P s ys t e m, i s i t f u l l y i n t e r f a c e d (ERP => TMS and TMS => ERP?) with your ERP? 4. Which areas does your TMS support / do you use it for? • Cash management – if yes, which areas: cash flow; cash positioning; loans management etc. • FX – if yes, to what extent i.e. deal capturing; revaluation; pricing etc. 5. Does the TMS provide you with the full scope of your requirements in terms of functionality? If not, do you use any complementary systems and / or Excel for the missing functionality? If you do, can you elaborate on what complementary means are used and for what purpose? 6. Does our department need to apply to be authorized as a cash collection point? 7. What is a “draft capture system” for approvals? 8 .How can our department receive a copy of the dishonored check list? 9. How can our department obtain an endorsement stamp? 10. Can our department use a generic receipt book?
11. Is it necessary that our employees have a police
b a c k g r o u n d check? 12. How many employees does our department n e e d i n t h e c a s h handling process? 13. What information should we be recording in our d e p a r t m e n t ' s check log? 14 .Does our department need to use a secured b a g w h e n m a k i n g deposits? 15. Our department plans to make deposits d i r e c t l y t o t h e b a n k , how do we go about obtaining armored car service?