80,CSP Flat,

East Of Kailash,
New Delhi-65
Mobile: +91-9818929952
Email: nirmal.guptahcl@gmail.com

Nirmal Kumar
Objective

Looking forward for a challenging and significant career, to work in professional

environment where I can enrich my skills and work towards the organizational goals.

Applying for: To seek a challenging position as a Customer Support Engineer.

Total Work Experience: 5 + Years

Technical Summary

Operating Systems: OS (XP,Vista,Win7 and Win10),Window Server 2008 and Server

2012R2.
Packages: Installing and Configuring Microsoft Office Outlook365 and Lync 2013.

Technical Skill Set:

Operating System Windows Platform Skill

VMware, RAID configuration Windows Server 2012,2012R2, Microsoft Lync 2010 and
2013,Microsoft SQL 2008 and 2013 Installation and administration.
SQL Database backup and restore.

Hardware Skill

Installation, Configuration, Implementation & Troubleshooting:

Dell Servers (PE2950, R710, R720, R730, etc.)

Dell Workstation (PT7810, PT5810, PT1700, etc.)

CMS INFO SYSTEM (P) LTD. :

CMS Info Systems is a leading IT & outsourced business services provider

with extensive reach across India. We offer a wide bouquet of services
across the value chain, focusing on Retail Banks, Insurance, Telecom, Retail,
PSU and Government segments. We serve over 700 large customers in India
Duration: Mar’2011 to till date
Designation: Customer Support Engineer

Projects Undertaken:
Client: Comptel, Noida, India

Responsibilities:
 Maintain and Knowledge of OS (XP, Vista, Win7 and Win10), Active Directory, Server
2003, 2008, 2012R2 and OS patches.
 Troubleshoots office 365 for client, outlook365and SCCM installation for client.
 Troubleshoots Mails in smart mobile and apple via exchange, Intunes and touchdown.
 Give permissions & rights on User Login ID in Active Directory.
 Add remove group policy in Active Directory.
 Troubleshooting their problems like password resetting, account unlocking etc.
 Support Software related issues, configured RAID, OS, Mail, Backup, Network
printer, LAN problem. etc.
 Troubleshooting, Installation, Break-fix and Maintenance.
 Domain Antivirus, File Sharing etc.
 Installation, configuration and troubleshooting of operating systems.
 Installation, configuration and troubleshooting of applications and process tools.
 Analyzing and troubleshooting of hardware problems
 Configuration and troubleshooting of desktops, notebooks Workstation and server.
 Installation, Configuration & troubleshooting, Ms Outlook.
 Taking remote control and team-viewer of the desktops for desktops to be supported
remotely and provide the resolution.
 Install critical software such as operating systems, office tools, antivirus and other
updates etc.
 Configure projector, polycom devices for video and audio conferencing.

ARC GOVERNMENT PROJECT-2013-14

I was involved in ARC GOVERNMENT PROJECT, as a system administrator.

DELL SUPPORT PROJECT 2011-13

I was success involved in DELL PROJECT SEASSION 2011-12, as a DSP
Engineer in south DELHI and Gurgaon location.

HCL Service Point- Narayani Technologies Pvt. Ltd, Jamshedpur Mar

’10 – Mar’2011
Posted at Jamshedpur as Customer Support Engineer.
 Installing Windows and Driver or Configure needed Software.
 Configure and troubleshoot LAN, , DATA-CARD, related problem.
 Spare parts consumption, customer satisfaction & enhancing.
 Sending service satisfaction mailers to customers
 Sending Daily/weekly/monthly call report to HCL
 Doing proper follow-up with HCL & IT-vendor till call closing.

Educational/Professional Qualification
  B.Sc(Information Technology) from Shobhit University.
 10+2 from Bihar Intermediate Education Council.
 10th Bihar School Examination Board.
 Microsoft Certified Professional (MCP) 070-270 [ID: 6643165] From Microsoft.
 One-year Diploma in Hardware and Networking from CEDTI.
 DELL Certified Engineer, support Server, Workstation, Laptop & Desktop.

Achievements
 Got prize for Best Performer for Dell process.
 Got prize for Best Engineer for HCL service point.

Personal Details

Date of Birth : 11th Nov, 1985.

Sex : Male
Marital Status : Married
Language Proficiency : English & Hindi
Mobile : 9818929952
E-mail Address : nirmal.guptahcl@gmail.com

TRAINING CONDUCTED

 L1 DELL Server Training, through CMS.

 CUSTOMER INTERACTION & HANDLING SKILLS! Training, through HCL.

Hobbies

 Reading Computer Magazine.

 Internet Surfing.

Personal Attributes

 Enthusiastic, Proactive, organized and self disciplined

 Ability to work under pressure and to tight deadlines
 Adaptable and flexible (able to change campaigns if required)
 Good Perseverance, Problem Solving Approach, Dedicated and hard worker
 Fast learner, Self-motivated, Positive, Technology and Process Oriented
 Friendly, co-operative manner.

I hereby confirm that all the information provided in this resume is true to best of my
knowledge.

Date -
Place -New Delhi Signature