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Technical Proposal

Part 1

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Cleaning and housekeeping services

 Content

UFM In Summery.................................................................................................................................3

UFM Company Profile..........................................................................................................................4

Services Capabilities.............................................................................................................................6

Management Structure:.........................................................................................................................9

International Certificates:.................................................................................................................... 10

Official Licenses:................................................................................................................................ 15

Reference Projects............................................................................................................................... 20

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 UFM in Summary
Company Name United Facilities Management
Type of Company K.S.C Closed
Country of Incorporation State of Kuwait
Commercial License No. LL/2007/1780
Date of Registration 29/01/2013
Telephone +965 22920001
Mobile + 965 97208886
Call Centre +965 22920000
Fax +965 22477930
P.O. BOX 1384, Dasman 15464, Kuwait
Kuwait City, Salhiya, Fahed Al Salem Street,
Company Physical
Souq Al Mutahida, 4th Floor A
Address
State of Kuwait
Experience Years in FM More than 10 years

Contact Information

Zakaria Fouad Attyah Faleh Al-Ajmi

Business Development Coordinator Business Development Manager

Mob.: +965 516 300 50 Mob.: +965 696 030 59

Landline: 22920001 Ext. 1403 Landline: 22920001 Ext. 1444

Fax: 22477930 Fax: 22477930

Email: z.fouad@ufm.com.kw Email: f.alajmi@ufm.com.kw

Website: www.ufm.com.kw Website www.ufm.com.kw

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UFM Company Profile

United Facilities Management (UFM) is the leading provider of integrated facilities management
services with over ten years of experience in delivering complete and comprehensive services in the
field of property and facilities management. UFM headquarter is located in Kuwait with operations
covering the GCC and Middle East region.

UFM understanding of an integrated facilities management is

expressed through its holistic approach, the application of
innovative solutions and the comprehensive integration of
services to deliver an efficient, sustainable and responsive
environment to any managed facility. UFM strives to assist and
work hand-in-hand with real estate owners, developers and
building architects to ensure successful sustainability,
maintainability and appeal to their buildings and facilities.

Whether embarking on the development of signature towers, multi-purpose facilities, hospitality

resorts, educational or healthcare facilities, real estate owners and developers are aspiring to deliver
not only an aesthetically attractive architecture but also to ensure a complementary supportive
environment for their tenants that offers comfort, responsiveness and performance. In addition, facility
owners are seeking continuous revenue generation, distinct differentiation and an optimized return on
investment from their facilities.

UFM core business is to achieve such goals. UFM focuses on assisting facility owners to achieve their
financial goals during the lifespan of their facilities. UFM approach delivers an effective deployment
of integrated facilities management services based on latest technologies and proven procedures to
render facilities innovative, comfortable and operationally efficient while ensuring maximum
financial return.

With the deployment of UFM Integrated Facilities Management services, the managed facility is
assured to provide an effective, responsive, sustainable and supportive environment within which end
users, being individuals or organizations can achieve their business or operational objectives:


Effective in delivering on owners’ vision & business strategies

Responsive to tenants’ needs & future requirements

Sustainable through pre-emptive maintenance & unified monitoring

Supportive in providing optimal & comfortable habitat yielding enhanced productivity

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 UFM engages real estate owners at early stages of
development, working closely with all stakeholders including
architects, designers, engineers, construction and project
managers to capture the vision, the business goals, and the
operational model of the facility in order to devise the proper
serviceability, sustainability and maintainability platform and
solutions.

The combination of UFM facilities management expertise with the real estate owners’ dedication
to delivering projects that are sustainable, efficient and environmentally sound yields a successful
interaction between
facilities managers and developers to smoothly integrate architecture and usability and apply facilities
management principles within the overall concept and architectural design, promoting a balance
between function, beauty and sustainability. UFM delivers superior experience to real estate
developers by providing a well-thought through facilities management expertise at the design stage,
giving equal priority to servicing and maintaining the facilities.

UFM is a subsidiary of United Real Estate Company (URC), a member of Kuwait Projects Company
(KIPCO). URC is one of the largest companies in the Middle East region specialized in real estate
development providing the highest level of quality services to its investors for more than 40 years.

With its expertise and practical know-how, coupled with its financial strength and solid backing from
KIPCO, UFM is considering a leading provider of integrated facilities management services in the
region. UFM portfolio of facilities management projects include a sizeable number of properties,
including skyscrapers, high-rise office buildings, multi-purpose centres, industrial parks, hotel and
resorts, conference centres and residential buildings.

In line with KIPCO’s culture of excellence and quality in business, UFM continues its dedication to
the highest standards in delivering its services. UFM excels in all facets of facilities management
services starting with its dedication to recruit the top professionals in the industry. Its emphasis on
continual training ensures that all its personnel are up-to-date with the latest trends in the facilities and
property management market.

UFM is passionate about excellence through systematic adherence to internationally recognized

operating standards. UFM is dedicated to high quality standards by applying field-proven policies,
procedures and operation manuals to deliver best-in class services while monitoring operating cost
and achieving outstanding tenant satisfaction and retention.

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Services Capabilities

UFM provides a one-stop-shop for all services related to the commercial activities, operation,
maintenance, safety and security and other activities required to manage, operate and sustain a
building or a facility of any type.

UFM services include property and commercial management, infrastructure and technical
maintenance, health and safety, sustainability, energy management, safety and security, cleaning and
other value-added services.

UFM integrated facilities and property management services are delivered with outstanding quality
management while maintaining cost-reduction throughout the life cycle of the facility. UFM service
portfolio includes the following:

FM Consultancy Services

∙ CAFM system procurement & implementation

∙ IT & CAFM system assessment
∙ Valuation & advisory services
∙ Technical reliability analysis
∙ Risk assessment of critical infrastructure
∙ Quality assurance
∙ Energy management
∙ Sustainability management
∙ Operational marketing services

Property Management Services

∙ Property evaluation
∙ Property marketing
∙ Tenant screening and selection
∙ Contract management
∙ Rent collection
∙ Legal and legislative compliance management
∙ Fit-out and move-in management
∙ Move-out and handover management
∙ Emergency preparedness management
∙ Fit-out manual development and fit-out management

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Hard Services

∙ Building & Fabric

∙ Infrastructure and civil works
∙ MEP systems
∙ Building Management (BMS)
∙ HVAC
∙ Fire safety systems
∙ Plumbing and drainage
∙ Conveying System
∙ Decoration & Refurbishment
∙ Fit-out

Soft Services

∙ Security services
∙ Health and safety
∙ Cleaning services
∙ Rope Access cleaning
∙ Waste management & Recycling
∙ Landscaping & Indoor plants
∙ Office/ housekeeping Pest
∙ control
∙ Visitor management
∙ Hospitality & catering
∙ Parking management
∙ Valet parking
∙ Concierge

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Facilities Management Services

∙ Integrated FM Services
∙ Workplace health & safety
∙ Contract administration & management
∙ Inventory management
∙ Space management
∙ Facility Management System implementation
(CAFM, CMMS)
∙ FM Procurement Management
∙ Document Control

Business Support Services

∙ Emergency Plan
∙ Condition assessment
∙ Capital planning
∙ FM Quality control
∙ Regulatory audits and
∙ compliance Information
∙ Technology Supply chain
∙ management Stationary & office
∙ supplies Document management
∙ Special event services

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Management Structure:

Coming out of more than 16 countries around the world, UFM team is formed of the best and
skilled employees, each in his/ her field of specialization.

Our team members should have the minimum academic qualifications and practical experiences to
enable them to perform their duties to the satisfaction of our clients.

Our targets and standards are met by the employees who are carefully selected to implement our
strategy and mission.

We believe in the continuous learning and adopt mandatory training courses in MEFMA and IFMA
to be acquainted of recent developments in facility management career on both regional and
international levels. Also, we conduct the employee’s monthly/quarterly appraisal to provide our
senior management with points of weakness and strengthen for better performance.

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International Certificates:

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Middle East Facility Management Association (MEFMA), the dedicated platform for the industry, by the
industry, serving the GCC.

Supported by UFM: MEFMA as a non-profit association provides a dedicated platform for FM professionals,
wider construction industry stakeholders and owner associations.

Education, knowledge sharing, thought leadership, legislative governance and face-to-face networking events
are all significant components of strategic FM to be promoted, supported and implemented by MEFMA and its
members. MEFMA acts on behalf of the FM community, for the community.

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Official Licenses:

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Reference Projects

UFM Projects in Summery

UFM is managing more than 100 projects inside State of Kuwait and the Middle
East region. For example, but not limited to, we are managing the following
projects:

In Kuwait Other Countries

KIPCO Tower

Al-Shaheed Tower Salalah Gardens Mall – Oman

City Tower
Gulf Investment Company
Safir International Hotels Roaches Tower – Lebanon
Marina Hotel

Marina Mall
Aswar - Egypt
Discovery Mall
Saleh Shehab Resort
Al-Abdali Mall – Jordon
Al Kour Resort

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 KIPCO Tower

The Smartest Building in Kuwait. An iconic project in the heart of Kuwait city.
KIPCO Tower is the first of its kind in Kuwait, offering office spaces, luxurious apartments, as well as retail outlets
within a single project. The tower is equipped with facilities exclusive to the structure. UFM is offering an Integrated
Facilities Management

Project Information UFM Services: Integrated FM Services

 
Land area: 4852 m2 MEP & BMS Management
 
Floors: 60 Cleaning & Waste Management
 
Height: 240m Telecommunication & Internet
 
Location: Kuwait City Control Access System
 
Opened: 2011 Parking Management
 
Working Hours: 24 Hours 24 Hours Emergency Services

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 Gulf Investment Corporation

GIC has been the premier Development Investor for the GCC Region.

Gulf Insurance Company (GIC) head office is located in State of Kuwait, where
more than 240 employees manage the financial matters of the international
investments. UFM is supporting GIC employees by handling FM - related
activities which aren't a part of GIC core business.

Project Information UFM Services: Integrated FM Services

 
Land area: 6121 m2 Technical Operation Management
 
Floors: 14 Telecommunication & Internet
 
Height: 160 m Control Access System
 
Location: Kuwait City Parking Management
 
Opened: 1999 24 Hours Emergency Services
 
Occupancy: 100% Firefighting System

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 Marina Mall

Marina Mall the biggest in the Salmiyah City the commercial area of Kuwait

Located in the Heart of Salmiyah, Kuwait’s top retail commercial area, Marina Mall is always a top of
mind destination to any person seeking quality time with friends and family. UFM is providing all the
services to the mall and the marina area

Project Information UFM Services: Integrated FM Services:

 
Land area: 416644 m2 Technical Operation Management
 
Floors: 3 Telecommunication & Internet
 
Type: Retail Control Access System
 
Location: Salmiyah City Parking Management
 
Opened: 2002 24 Hours Emergency Services
 
Occupancy: 100% Firefighting System

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 Discovery Mall

Discovery ‘Child Development Centre that encourages Education,

Scientific and Environmental awareness as well as Entertainment events
for children of all

UFM has been handling the facility management of Discovery Mall and its
security and cleaning needs since 2009 the design stages. The mall is a specialized
retail concerned with children development

Project Information UFM Services

 
Land area: 7833 m2 Conveying Systems
 
Floors: 3 MEP Services
 
Shops: 126 HVAC & Climate Control
 
Location: South of Kuwait Parking Management
 
Opened: 1997 Cleaning Services
 
Occupancy: 100% Firefighting System

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 Saleh Shehab Resort

Saleh Shehab is a 105 chalet resort located in Julai'a, to the south of Kuwait.

Built on a plot over 46,000 sqm, the only resort in Kuwait with a retail component, hosting a variety
of restaurants and cafes & 3 Swimming Pools. limits access to chalet owners and their guests, UFM is
managing all the services for the resort since the opening.

Project Information UFM Services

 
Land area: 46,000 sqm Occupancy Planning Management
 
Chalets: 105 Tenant Relation Management
 
Shops: 5 Rent & Service Charge Collection
 
Location: Kuwait City MEP Services
 
Opened: 2009 Housekeeping Services
 
Occupancy: 100% 24 Hours Helpdesk

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 Safir International Hotel

Safir International is one of the oldest and prestigious hotels in Kuwait.

Overlooking to Arabian Gulf and Kuwait towers, the hotel considered the largest one
in Kuwait City, it has a swimming pool, Sport Club & Convention hall, UFM is
offering a range of services to both hotel and the hall.

Project Information UFM Services

 
Land area: 5228 m2 Firefighting System
 
Rooms: 146 Swimming Pool Maintenance
 
Floors: 19 24 Hours Emergency Services
 
Location: Kuwait City Pest Control Services
 
Opened: 1992 MEP Services
 
Stars: 4 Waste Management

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 American United School of Kuwait

American United School is a modern 12,000 square meters facility valued at KD 33 million.

The campus features four playground areas, & creative outdoor learning activities. Two basements
which house the school cafeteria, multipurpose rooms for physical education, art and music studios,
as well as a regulation size gym with a jogging track plus two swimming pools.

Project Information UFM Services

 
Land area: 12,000 sq Cleaning Services
 
Class Rooms: - Waste Management
 
Floors: 4 Security Services
 
Type: Private School 24 Hours Emergency Services
 
Location: Sabah Al Salem Pest Control Services
 
Opened: 2014 Event Management & Support

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 Salalah Gardens Mall – Oman

The development embraces traditional Omani architectural styles Mall in the heart Of Salalah
City in Oman

The Mall is built in coordination with the Omani Ministry of Tourism and includes a wide variety of
shopping, dining and entertainment options such as the first modern cinema complex in Salalah. The
mall features a designated souq area and hotel apartment.

Project Information UFM Services: Integrated FM Services:

 
Land area: 65367 m2 MEP Services
 
Shops: 148 Conveying Systems Services
 
Floors: 3 Security Services
 
Occupancy: 75% Cleaning Services
 
Location: Salalah - Oman Pest Control Services
 
Opened: 2011 Waste Management

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 Aswar Residencies – Cairo

Aswar Residences is a residential community located on the eastern side of New Cairo, Egypt.

A thriving modern city currently being developed 40KM from Cairo, Egypt. The project consists of
75, three-story villas, landscaped gardens, , in addition to a clubhouse which houses a gym and an
outdoor swimming pool.

Project Information UFM Services


Land area: 114,374 m2 Integrated FM Services:
 
Villas: 75 Design Consultancy
 
Floors: 3 each Villa CAFM Implantation Consultancy
 
Facilities: Gym & Swimming Pool MEP Services
 
Location: East Cairo Landscaping
 
Villa Types: 3 (A,B,C) Swimming Pool & Water Features
Maintenance


Cleaning &Waste Management

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 Al Abdali Mall – Amman

Under Sunrise (JV with MAB)

Abdali Mall is the first development of its kind in the country. It boasts open -air food
courts and indoor-outdoor restaurants, a cinema complex as well as indoor waterfalls.

With a conscious to have a positive impact to the community, the built environment,
and the new area of Abdali, the mall is designed to reduce and reuse its’ water and
energy consumption, thus allowing it to be a more sustainable development.

Project Information UFM Services

 
Built Up area: 227,000 m2 CAFM
 
Parking: 2400 Cars MEP Services
 
Floor: 5 Conveying System Services
 
Opened: Sep 2016 Car Park Management
 
Location: Amman Landscaping
 
Type: Retail Cleaning &Waste Management

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 Thanks for your time
United Facilities Management

United Facilities Management UFM – Kuwait UFM – Kuwait UFM – Kuwait

ufm_kuwait

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