Shaquala Warren

Waco, TX. 76705

(254)548-5702
Shaqualawarren@gmail.com

PROFESSIONAL SUMMARY

To obtain a challenging leadership position, apply creative problem solving and lean management skills
within a company that can provide mutual growth. Implement leadership responsibilities, improve organizational
ability to exceed corporate goals, and help honor all long-term commitments made to customers, employees, and the
communities in which we live.

PROFESSIONAL EXPERIENCE

Fastenal Industrial Co.

Outside Sales Representative 02/2015- Current
Spring, Texas
 Seeking and developing new corporate partnerships
 Developing and presenting corporate quarterly business review meetings
 Facilitating the establishment and execution of corporate cost savings programs

C3 Call Center
Customer Service Representative 01/2014- 01/2015
McGregor, Texas
 Continuously evaluate and identify opportunities to drive process improvements that positively impact our
client and its customers
 Resolve customer issues via one call resolution guidelines and/or escalated process
 Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate
customers where applicable regarding products and services listed above
Tj Maxx
Store Associate 03/2012- 01/2014
Conroe, Texas
 Responsible for controlling shortage through personal awareness and compliance with company standards
and theft deterrents
 Execution of cashier responsibilities within in company policies and procedures
 Ensures proper merchandise presentation is maintained in accordance with company standards

EMSI Insurance
Insurance Application Specialist 02/2011- 12/2012
Waco, Texas
 Accurately and completely document applicant responses and update work management and mainframe
systems as required
 Successfully maintain personal phone statistics as defined by department production, time service and quality
objectives
 Perform other telephone and clerical follow-ups as assigned

Kentucky Fried Chicken

Shift Supervisor 04/2009- 11/2010
Houston, Texas
 Coaches, trains and develops team members around process and procedures at each station including LTOs
 Supports an empowered team to resolve guest concerns quickly
 Ensures product quality and all standards are met on their shift
 EDUCATION

Sam Houston University 2011-2018

Bachelor of Arts in Business Administration Huntsville, Texas
Major: Business Administration

AREA OF EXPERTISE

Acrobat /Microsoft Word/ Access/ Power Point10 Key (Touch) Media-tech Java Scripts/ Spread sheets Excel/ Pivot
Table/ Microsoft Outlook

AWARDS AND CERTIFICATION

 CPR- AED First Aid Certification

 Awarded Most Phone Calls, EMSI, May 2010

 Awarded Best Employee of the Month KFC, August 2009

 UIL Finalist Mathematics - 2008