Name of candidate: Orlando Seegobin

School: Saraswati Vidya Niketan

Teacher: Mohini Sudama

Territory: Guyana

Project Title: An investigation into the types of communication department at Banks DIH
Limited.

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Table of Contents

Page no.
Title page 1
Project Title 3
Aims 4
Functions of communication department 5
Letter of Correspondence 6
Methodology 7
Questions prepared for interview 8
Schedule 9
Regulation 10
Report 11
Office equipment 13
Bibliography 15

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Project Title

An investigation into the types of communication department at Banks DIH Limited.

3
Aims

 To determine the benefits of the different types of communication used.

 To find out the different types of communication.

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Two functions of the communication department
 Building relationships with customers and responding to inquiries from the public.
 Duties in this area include producing newsletters, brochures and other printed materials
designed for the general public.

5
Letter of Correspondence

Lot 4B Anna Catherina

West Coast Demerara

Guyana

777-6364

2018-08-10

Manager of Communication Department

Banks DIH Limited

Thirst Park

Georgetown

Guyana

Dear sir/madam,

I am a student of Saraswati Vidya Niketan preparing to write CSEC

Examinations next year (2019). I am writing this letter to seek permission to conduct a research
at your company in the communications department for my School Based Assessment (SBA),
An investigation into the types of communication in the communication department at Banks
DIH Limited. I would be grateful to conduct my research through this department to complete
my (SBA).

Yours Sincerely

_____________________

Orlando Seegobin

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Methodology
The method of information used to gather information was the interview and observations made
by the researcher. The information was gathered by interviewing some of the employees from
the employees that work in the communication department. Six (6) questions were prepared to
interview the employees. An interview was done because information was easy to compile and
the information gathered was firsthand information.

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Questions prepared for the interview
1.) What are the types of communication used in the department?
2.) Are the types of communication used effective?
3.) Do you often get troubles when communicating with other people?
4.) Do you prefer written or Verbal communication?
5.) What do you think are barriers to effective communication?
6.) What do you think are some points that should be taken in to action to improve the daily
communication process in your organization?

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Schedule

Date Activities Comments

2nd September, Topic of investigation was chosen Topic was approved by teacher
2018

3rd Objectives and aims were decided Two aims were approved
September,2018

4th Letter of Correspondence was It was approved by the teacher

September,2018 written and sent to company

5th Interview was prepared Questions were approved by the teacher

September,2018

6th I visited Banks DIH Limited The researcher was needed early for
September,2018 appointment
7th Employees were interviewed and Writing materials were needed to take
September,2018 information were recorded down information

8th Researcher was taken on a tour All observations were made and
September,2018 around office recorded

9th September Observations were made to how The researcher understand how crucial
,2018 employees work in the department communication is.

10th Questioned manager about rules, Important information was gathered

September,2018 regulations etc.

11th Information about office This was very important

September,2018 equipment was collected

12th Was requested by the manager Manager thanked me for choosing their
September,2018 business for the site of research and
wished me good luck for my SBA.

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Regulations
 No Smoking signs were among the first of signs that the researcher saw around the
department.
 All health services and facilities were in perfect working conditions and present in the
organization.
 Sanitation lessons in the form of charts were on the walls portraying how to wash hands
etc.

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Report
The business I researches was Banks DIH limited.The business is know nation wide as the
biggest producer of alcholic and non-alcoholic beverages.The reason why this business was
chosen for this topic is that it is quite large and has a lot of employees. Therefore that meant tht
the use of communication would be used a lot.The topic was an investigation into the types of
communication department at

 Banks DIH Limited. Two functions of the communication department in this organisation
are Building relationships with customers and responding to inquiries from the
public.
 Duties in this area include producing newsletters, brochures and other printed materials
designed for the general public.

Some of the problems encountered while carrying out this research were as follows :

 Because of some policies some information were withheld because of the confidentiality
resulting in inadequate data.
 Some employees had hesitated to conduct the interview because of thei heavy work load.
 To reach on the specific date of appointment was hectic because of transportation and the
date inself causing the researcher to miss school.
 Timing of interviewing employees did not coincide with employees.

Some of the findings were as follows :

 The types of communications used were verbal communication , oral communication
,written communication, electronical communication
 Good communication matters at work because few jobs are solo acts. It takes
communication to work on a team, and even people working alone have to report to their
bosses. If you run a business, you have to tell employees what's expected of them. Bad
communication leads to errors, failure and sometimes lawsuits. Effective communication
helps prevent them.
 Good solid organizational communication eliminates barriers; resolve problems and
builds stronger workplace relationships for increased productivity. There are many
potential problems that can be caused by poor communication skills such as increased
amounts of employee turnover, high amounts of call outs, poor customer service skills,
diminished productivity and the lack of focus

Recommendations
 Customizable Work Environments
While some companies have created vibrant and flexible workspaces for the way people
truly think, create and work, it's still not the norm. To attract and retain top performers,

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 companies need to allow more freedom for out-of-the-box workspaces: standing, pacing,
being messy, telecommuting,napping and even art. Give staff a say in how they work,
and watch their productivity soar.
 Encourage more communication, collaboration, and feedback between departments, as
well as between management and staff. This will liven up the stream of ideas, resulting in
a more productive team overall.

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Office equipment used
Date Equipment used Purpose of equipment Suitability for tasks
2018-10-20 computer Keeping records of It allows for
transactions etc. electronic stock taking
and reduces time
spent to do it
manually.
2018-10-20 Facsimile (Fax Used to facilitate the It reduces problems of
machine) transmission of postal services
copying documents.
2018-10-20 Printer(all in one ) A single machine It is a wise economic
used to copy scan and decision since the
print documents. equipment saves
office space, time and
money.
2018-10-20 Shredder Avery useful It reduces storage
equipment that space and protect
literally shreds paper from identity theft.
into narrow strips

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Bibliography
Name Date Place Job title
John Mango 2018-09-07 Business Place Manager
Julie mango 2018-09-07 Business Place Purchasing clerk
John Adams 2018-09-07 Business Place Filing clerk
Mark Anthony 2018-09-07 Business Place Supervisor

Adams Lewis 2018-09-07 Business Place Assistant supervisor

https://www.linkedin.com/pulse/top-3-benefits-effective-communication-workplace-
jamelah-henry

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