9/15/2018 Final Exam

Question 1 This specifies the probability that a certain number of customers will arrive in a given
Answer saved time period.
Marked out of
1.00 Select one:
a. Poisson probability distribution

b. Exponential distribution

c. None of these
d. Waiting Line

Question 2 Which of these are key concepts of attention for managers?

Answer saved

Marked out of Select one:

1.00
a. Improve constantly and forever the system of production and service
b. Management should learn their responsibilities, and take on leadership

c. All of these
d. Supervision should be to help people and machines and gadgets to do a
better job

Question 3 A system that is used to maintain a desired level of quality in a product or service.
Answer saved
Marked out of Select one:
1.00
a. Globalization

b. Quality Control

c. Materials Management

d. Production Planning and Control

Question 4 Repositories of data specially prepared to support decision-making applications.

Answer saved

Marked out of Select one:

1.00
a. Error

b. Forecasting

c. Data Warehouses

d. Mean Absolute Deviation

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9/15/2018 Final Exam
Question 5 Uniquely identify every package in the pipeline.
Answer saved

Marked out of Select one:

1.00
a. Less-than-truckload carriers

b. Traditional Bar Codes

c. Motor Carrier Industry

d. Customer

Question 6 Plans and designs for the delivery, distribution, storage, collection, and removal of
Answer saved occupant-generated streams of materials and services.
Marked out of
1.00 Select one:
a. Materials Management
b. Redundancy

c. Materials
d. Safety Stock

Question 7 Which of these are characteristics of service design?

Answer saved
Marked out of Select one:
1.00
a. Tangible and intangible
b. Analysis, Concept, Synthesis

c. Strengths, Weaknesses, Opportunities, Time

d. Exist before being purchased

Question 8 A process improvement training and appraisal program and service administered and
Answer saved marketed by Carnegie Mellon University and required by many DOD and U.S.
Marked out of Government contracts, especially in software development.
1.00

Select one:
a. Quality Assessment
b. Capability Maturity Model Integration

c. Enterprise Quality Management Software

d. Improvement

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9/15/2018 Final Exam
Question 9 A technique that projects historical data patterns by looking at past forecasts and
Answer saved forecast errors.
Marked out of
1.00 Select one:
a. Regression models

b. Seasonality
c. Focus forecasting

d. Time series

Question 10 These help you identify the obvious and not-so-obvious influencers on your project.
Answer saved

Marked out of Select one:

1.00
a. Scope Control

b. Stakeholder Analysis

c. Project Management
d. Influence Maps

Question 11 What is an objective of Production Management?

Answer saved
Marked out of Select one:
1.00
a. High investment in production facilities.
b. Produce goods and services of right quality and quantity at the right time
and right manufacturing.

c. Work in process inventory is higher compared to continuous production.

d. The cycle time is determined by the slowest operation.

Question 12 Although each priority rule has merit, it is important to use the priority rule that best
Answer saved supports the
Marked out of
1.00 Select one:
a. All of these

b. Arrival and service patterns

c. Customers

d. Overall organizational strategy

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9/15/2018 Final Exam
Question 13 A general direction in which something is developing or changing.
Answer saved

Marked out of Select one:

1.00
a. Computer-aided design

b. Reliability

c. Design

d. Trend

Question 14 The average number of customers that can be served per time period.
Answer saved

Marked out of Select one:

1.00
a. Jockeying

b. Infinite Customer Population

c. Service Rate

d. Reneging

Question 15 Which of these are part of Project Improvement and Review?

Answer saved
Marked out of Select one:
1.00
a. None of these
b. Change Management

c. After Action Review

d. Post-Implementation Review

Question 16 Which of these is an objective of Quality Control?

Answer saved

Marked out of Select one:

1.00
a. To achieve interchangeability of manufacture in large-scale production

b. Both of these

c. To improve the companies' income by making the production more

acceptable to the customers' example, by providing long life, greater
usefulness, maintainability, etc.
d. None of these

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9/15/2018 Final Exam
Question 17 Supply Chain Management has this important role to play in moving goods to their
Not yet destination.
answered

Marked out of Select one:

1.00
a. Both of these

b. More quickly

c. None of these
d. Safely

Question 18 The idea is to develop and engage people through their contribution to team
Answer saved performance.
Marked out of
1.00 Select one:
a. None of these

b. Teamwork

c. Both Respect and Teamwork

d. Respect

Question 19 The fundamental objective of Supply Chain Management.

Answer saved
Marked out of Select one:
1.00
a. Yard management systems
b. Inventory

c. Dock management systems

d. Add value

Question 20 The focus is upon improving the "flow" or smoothness of work, thereby steadily
Answer saved eliminating mura ("unevenness") through the system and not upon 'waste reduction'
Marked out of per se.
1.00

Select one:
a. Mura

b. Muri

c. The Toyota Way

d. Lean Implementation

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9/15/2018 Final Exam
Question 21 Cash flow is the difference between cash received from sales and other sources, and
Answer saved cash outflow for labor, material, overhead, and taxes.
Marked out of
1.00 Select one:
a. Assumption

b. Analysis

c. Decision Theory
d. Financial Analysis

Question 22 In this step, company evaluates and studies current competition in the market and
Answer saved practices that are followed in the industry for operations and production vis-a-vis
Marked out of company policies.
1.00

Select one:
a. Strategy Formulation
b. Competition Analysis

c. Order Qualifier

d. Order Winner

Question 23 Ensure the delivery of the right equipment to the right location at the right time.
Answer saved
Marked out of Select one:
1.00
a. Inventory
b. Dock management systems

c. Add value
d. Yard management systems

Question 24 Involves coordinating internal and external operations (buyers and suppliers) to
Answer saved achieve timely and cost-effective delivery of goods throughout the system.
Marked out of
1.00 Select one:
a. Competition Analysis
b. Supply Chain Management

c. Order Winner
d. Tactics

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9/15/2018 Final Exam
Question 25 Should reflect joint efforts of many areas of the firm to achieve a match between
Answer saved financial resources, operations capabilities, supply chain capabilities, and consumer
Marked out of wants and needs.
1.00

Select one:
a. Product and service design

b. Cost
c. Location
d. Quality

Question 26 A tendency in many programs to elevate mere tools to an unhealthy status beyond
Answer saved their pragmatic intent.
Marked out of
1.00 Select one:
a. The role of the leaders
b. Kaizen

c. GenchiGenbutsu
d. Tool Orientation

Question 27 The average of the absolute values of the deviations of observed values from forecast
Answer saved values. It is the arithmetic mean of past absolute errors.
Marked out of
1.00 Select one:
a. Error
b. Data Warehouses

c. Mean Absolute Deviation

d. Forecasting

Question 28 What are the important factors in planning service capacity?

Answer saved

Marked out of Select one:

1.00
a. All of these
b. The degree of volatility

c. The need to be near customers

d. The inability to store service

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9/15/2018 Final Exam
Question 29 An operation level of Quality Control that involves Instrument performance check.
Answer saved

Marked out of Select one:

1.00
a. First-line control

b. Second-line control

c. Third-line control
d. Fourth-line control

Question 30 The creation of a plan or convention for the construction of an object, system or
Answer saved measurable human interaction.
Marked out of
1.00 Select one:
a. Computer-aided design

b. Design

c. Reliability
d. Trend

Question 31 A thing that is accepted as true or as certain to happen, without proof.

Answer saved
Marked out of Select one:
1.00
a. Assumption

b. Analysis

c. Decision Theory

d. Financial Analysis

Question 32 What are the key decisions of Capacity Planning?

Answer saved

Marked out of Select one:

1.00
a. The amount of capacity needed

b. The need to maintain balance throughout the system

c. All of these

d. The extent of flexibility of facilities and the workforce

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9/15/2018 Final Exam
Question 33 Effective supply-chain management, by contrast, groups customers by distinct service
Answer saved needs--regardless of industry--and then tailors services to those particular segments.
Marked out of
1.00 Select one:
a. Differentiate product closer to the customer

b. Listen to signals of market demand and plan accordingly

c. Segment customer based on service needs
d. Customize the Supply Chain network

Question 34 Which of these are part of the famous seven wastes?

Answer saved

Marked out of Select one:

1.00
a. Transportation

b. Waiting

c. All of these

d. Over Production

Question 35 The average number of customers arriving per time period.

Answer saved
Marked out of Select one:
1.00
a. Arrival Rate

b. Jockeying

c. Reneging

d. Waiting Line Priority Rule

Question 36 A forecasting technique using a weighted moving average, where past observations
Answer saved are adjusted according to their age.
Marked out of
1.00 Select one:
a. Exponential smoothing
b. Seasonality

c. Focus forecasting
d. Regression models

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9/15/2018 Final Exam
Question 37 A system that allows a user to simulate the effectiveness of numerous forecasting
Answer saved techniques and select the best method.
Marked out of
1.00 Select one:
a. Regression models

b. Focus forecasting
c. Exponential smoothing
d. Seasonality

Question 38 Taking every stakeholder's problems seriously, and making every effort to build mutual
Answer saved trust. Taking responsibility for other people reaching their objectives.
Marked out of
1.00 Select one:
a. Respect
b. None of these

c. Teamwork
d. Both Respect and Teamwork

Question 39 Which of these is a stage of the Concept section?

Answer saved
Marked out of Select one:
1.00
a. Define
b. Ideate

c. Accept Situation
d. Select

Question 40 What are the main components of Quality Management?

Answer saved

Marked out of Select one:

1.00
a. Quality Planning
b. Quality Assurance

c. All of these
d. Quality Control

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9/15/2018 Final Exam
Question 41 It involves analyzing the environment in which the organization operates, then making
Answer saved a series of strategic decisions about how the organization will compete.
Marked out of
1.00 Select one:
a. Competition Analysis

b. Order Qualifier
c. Strategy Formulation

d. Order Winner

Question 42 Can be important in terms of cost and convenience for customers.

Answer saved

Marked out of Select one:

1.00
a. Location

b. Product and service design.

c. Cost

d. Quality

Question 43 It is the fundamental element of sustaining the progress of lean thinking within the
Answer saved organization.
Marked out of
1.00 Select one:
a. Tool Orientation
b. The role of the leaders

c. GenchiGenbutsu
d. Kaizen

Question 44 Five elements form an organization's model of success. Which of these are those?
Answer saved

Marked out of Select one:

1.00
a. Vision, Mission, Requirements of success, guiding principles and
evidence of success

b. None of these

c. Facility Systems, Layout, Handling Systems

d. Operations, equipment, personnel, Material flows should be satisfied

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9/15/2018 Final Exam
Question 45 Consists of all equipment, machinery and furnishings within the building.
Answer saved

Marked out of Select one:

1.00
a. Facilities Design

b. Layout

c. Facilities Systems

d. Handling Systems

Question 46 Which of these proves the rapid, worldwide growth of Project Management?
Answer saved

Marked out of Select one:

1.00
a. As a recognized and strategic organizational competence
b. All of these

c. As a career path

d. As a subject for training and education

Question 47 It is important to recognize that we do not use the term facilities planning as an
Answer saved antonym for these terms.
Marked out of
1.00 Select one:
a. None of these

b. Facilities Design

c. Facility Location
d. Facilities Layout

Question 48 This term is used to describe a situation in which an item does not perform as
Answer saved intended.
Marked out of
1.00 Select one:
a. Reliability

b. Failure

c. Recycling

d. Decline

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9/15/2018 Final Exam
Question 49 Identify the key people you need to win over, and decide how you will communicate
Answer saved with them.
Marked out of
1.00 Select one:
a. Scope Control

b. Project Management
c. Project Dashboards

d. Stakeholder Analysis

Question 50 Concerned with the organizational process and the conditions under which laboratory
Answer saved studies are planned, performed, monitored, recorded, and reported.
Marked out of
1.00 Select one:
a. Quality Assessment

b. Good Laboratory Practice

c. Enterprise Quality Management Software

d. Quality Assurance

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