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2914 Number of new businesses launched in the past three reporting 51.0300 / (51.0380b * 0.0.0
periods per $100 million R&D spend (three reporting periods 0.000000010)
ago)
2924 Customer retention rate 51.0460 0.0.0
INNOVATION ENABLER
2915 e-Commerce fulfillment channel revenue as a percentage of total 51.0350a(i)
annual revenue (current reporting period)
2916 Direct sales force fulfillment channel revenue as a percentage of 51.0350b(i) 0.0.0
total annual revenue (current reporting period)
2917 Indirect fulfillment channels revenue as a percentage of total 51.0350c(i) 0.0.0
annual revenue (current reporting period)
2918 e-Commerce fulfillment channel revenue as a percentage of total 51.0350a(ii) 0.0.0
annual revenue (three reporting periods ago)
2919 Direct sales force fulfillment channel revenue as a percentage of 51.0350b(ii) 0.0.0
total annual revenue (three reporting periods ago)
2920 Indirect fulfillment channels revenue as a percentage of total 51.0350c(ii) 0.0.0
annual revenue (three reporting periods ago)
2931 Percentage business ideas attributed to external sources 51.0050a 0.0.0
20110427/51 Note: PCF ID = Reference Number in the PCF © 2011 APQC. ALL RIGHTS RESERVED.
INNOVATION: INNOVATION ASSESSMENT
2943 Percentage of staff tasked with achieving at least one innovation 51.0070 0.0.0
goal
OPERATIONAL INNOVATION
2904 Total R&D cost as a percentage of revenue (current reporting (51.0380a / 51.0330a) *
period) 100.0
2905 Total R&D cost per employee in the business entity (current 51.0380a / 51.0310 0.0.0
reporting period)
2906 Total R&D cost per $1,000 revenue (current reporting period) 51.0380a / (51.0330a * 0.0.0
0.0010)
2907 Total R&D cost as a percentage of revenue (three reporting (51.0380b / 51.0330b) * 0.0.0
periods ago) 100.0
2908 Total R&D cost per $1,000 revenue (three reporting periods ago) 51.0380b / (51.0330b * 0.0.0
0.0010)
2911 Average days in inventory 51.0430 0.0.0
2922 Percentage growth in R&D cost over past three reporting periods ((51.0380a - 51.0380b) / 0.0.0
51.0380b) * 100.0
2923 Percentage growth in EBITDA over past three reporting periods ((51.0410a - 51.0410b) / 0.0.0
51.0410b) * 100.0
2925 Percentage product/service sales orders delivered on time 51.0470a 0.0.0
(current reporting period)
2926 Percentage product/service sales orders delivered on time (three 51.0470b 0.0.0
reporting periods ago)
2927 Fixed assets utilization rate 51.0330a / 51.0420 0.0.0
2928 Compounded annual growth rate in earnings before interest, tax, (((51.0410a /51.0410b) ^ 0.0.0
depreciation and amortization over the past three reporting 0.3333) - 1) * 100.0
periods
2929 Compounded annual growth rate in R&D costs as a percent of (((51.0380a / 51.0380b) ^ 0.0.0
revenue over the past three reporting periods 0.3333) - 1) * 100.0
2979 EBITDA margin (current reporting period) (51.0410a / 51.0330a) * 0.0.0
100.0
PRODUCT/SERVICE INNOVATION
2909 Average time in days to market for new products/services 51.0440
20110427/51 Note: PCF ID = Reference Number in the PCF © 2011 APQC. ALL RIGHTS RESERVED.
INNOVATION: INNOVATION ASSESSMENT
2930 Compounded annual growth rate of revenue generated by the (((51.0330a / 51.0330b) ^ 0.0.0
business entity over the past three reporting periods 0.3333) - 1) * 100.0
2980 Revenue per employee (current reporting period) 51.0330a / 51.0310 0.0.0
20110427/51 Note: PCF ID = Reference Number in the PCF © 2011 APQC. ALL RIGHTS RESERVED.