Electronic Medical Records (EMR)

at a General Medical Practice

ITSS 3300.002 | Team 1
Benjamin Hong, Jamie Ku, Kiet Phan, Alyzah Suteria, Lejin Feng,
Furhun Bhuiyan

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Agenda
1 - Business Process

2 - Business Model

3 - Metrics

4 - Information System EMR

5 - Business Model with EMR

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Process Steps - Diagnosing Patients and getting them
Medicine

Process Actor
Enter patient information into system (general Nurse
symptoms, ect.)

Meeting Patient Doctor

Making diagnosis Doctor

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Process Steps - Diagnosing Patients and getting them
Medicine (continued)

Process Actor
All information about patient entered into Doctor
system (medication included)

Using the information entered to prepare Pharmacy

medication for patient

Picking up the medication Patient

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Business Process Model (Without EMR)

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Metrics
1 - Number of patients treated each day

2 - Average time of visit per patient

3 - Frequency of errors (wrong medication)

4- Returning Patients

5 - Patient Feedback

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What is an EMR?
An EMR is an Electronic Medical Record. This is software, either implemented as new,
or integrated into existing technology at the medical practice.

The goals of an EMR system are to:

● Create a universal system for medical practices to access patient records
● Potentially decrease costs of maintaining non-EMR records.
● Increase patient access and knowledge of their own records (via electronic copies)

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What is an EMR? (continued)
Potential Roadblocks:
● High initial cost to implement new technology; may be too expensive
for small practices
● Training for new tech
● Concern that systems will become obsolete quickly

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New Business Process Including EMR

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Questions?

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