Susannah S Goldman

sukigoldman@gmail.com

Summary: Over 6 years of experience in office administration. Duties

have included processing reports using MS office programs, timekeeping,
filing, A/P and A/R and answering multi line phone systems.
Experience:
Job Title: Field Administrator
Employer: Timec Co. Inc., Arroyo Grande, CA
Dates: 01/08 to 04/10
Duties: Main duties were timekeeping/payroll and billing. I was the
administrative link between our site and the main Timec Office in
Carson, and our Client, Conoco Phillips. Duties included light A/P and
A/R timekeeping/ payroll via a remote accounting system database upkeep
/human resources /Coordinating of travel arrangements /maintaining
office equipment etc.
Job Title: Administrative Specialist
Employer: Jim Batchelor/ Orkin Pest Control, San Luis Obispo, CA
Dates: 11/06 to 09/07
Duties: Managed billing, A/R, A/P commissions / payroll for branch set
up new accounts /handled all customer service including billing issues
and scheduling processed Insurance and Workers Comp. requests maintained
office equipment/ ordered supplies generated/ analyzed end of month
reports /created spreadsheets in Excel for both Pest and Pigeon
Departments.
Job Title: Administrative Assistant
Employer: Jim Batchelor Termite Pest Control, San Luis Obispo, CA
Dates: 01/05 to 11/06
Duties: Performed General office and clerical duties including data
entry/ answering multi-line phones/ light A/P/ A/R / Billing
CollectionsCompiled an up to dateMaster MSDS book of all chemicals used
or in storage in compliance with state and federal regulations. Worked
with Professional Services companyto develop an updatedEmployee Handbook
replete with newly drafted sections i.e. job descriptions/Successfully
implemented long overdue price increases.
Job Title: Programmer
Employer: Advantage Answering Plus, San Luis Obispo, CA
Length: 1 year
Duties: Organizing, prioritizing customer information in an efficient
and comprehensive manner, easily accessible to the telephone operator.
Acted as a liason between client and telephone operator. Set up/
Maintained new customer accounts in database. Creation and
implementation of General Directories to serve as quick reference guides
for the operator with such information as name, contact numbers, main
account and affiliate accounts.
Job Title: Telephone Operator
Employer: Advantage Answering plus, San Luis Obispo
Length: 10 months
Duties: Answered multi-line phones for variety of clients ranging from
Hospital Emergency Rooms to Order Desks to Plumbing Companies in a busy,
sometimes chaotic environment requiring the ability to type 35 WPM,
think quickly, problem solve and still give great customer service.
Skills: 55 WPM, PROFICIENT WITH MS OFFICE, QUICK LEARNER, DEPENDABLE
Education: BA in Psychology graduated cum laude from SFSU
CA Drivers
License Class: C (passenger car)