Case study 
 
______________________ 
 

Y- Generation Lead 
Generation contact 
center 

   

 
 

 
Overview 
Y- Generation ltd. is a leading lead generation contact center in Israel. The following results were 
collected during the six-month pilot conducted in 2017. We compared the results of a team of agents 
using Enerjoy platform with an equivalent team that was not using Enerjoy’s platform. 

 
The Pilot KPI’s were set in relation to the organization’s need- 

1. Increase in sales performance (generating new leads) 

2. Improving agent’s satisfaction (comparing survey results) 
3. Saving managerial time (planning, generating, monitoring activities, feedback and 
4. recognition of employees and rewarding employees)  
 

Pilot participants 
● Team A​​ ​ 25​ agents – with Enerjoy 
● Team B ​22​ agents – without Enerjoy 

Pilot duration 
6 ​months (Including two months in which the system was deactivated to examine the effect 
on pilot’s KPI’s) 
 

   

© Enerjoy ​ | ​ ​info@enerjoy.co​ | ​www.enerjoy.co  

 

Results 
Goals  Team A (Enerjoy)  Team B 

Sales  
performance 
+ 23%  +4% 
From baseline  From baseline 

Agents satisfaction 
(survey) 
9.1  6.7 
of 10  of 10 

Managerial time 
invested in motivating 
21h   55h  
Per manager  Per manager 
and engaging agents 
per month (-62%)  per month 
 

Deactivated     
Enerjoy platform 
(months 4+5)  Team A (Enerjoy)  Team B 

Sales  
performance 
+ 6%  +2% 
From initial baseline  From baseline 
(reduction compared to months 1-3) 

Agents satisfaction 
(survey) 
7.1  6.6 
of 10  of 10 

Managerial time 
invested in motivating 
49h   51h  
Per manager  Per manager 
and engaging agents 
per month  per month 
 

© Enerjoy ​ | ​ ​info@enerjoy.co​ | ​www.enerjoy.co