 Your Preferred Job in the Hospitality Industry


1. Think of two different positions in the hospitality industry, which you would have an interest in
experiencing in the future.

2. State the advantages that can be provided by choosing the selected positions as your future
career.

3. What are the advantages or disadvantages of the selected positions?

4. Among the two choices, which one is more preferable and suitable to you?

The key points from this module are:

 Hospitality is the act of kindness in welcoming and looking after the basic needs of customers or
strangers, mainly in relation to food, drink and accommodation.

Five key characteristics:

1. Product/Service

2. Communication

3. Relationships

4. Cultural diversity

5. Labor

 There are two main business sectors in the hospitality industry:

Accommodation - To provide accommodation (and usually food and drink) to people who for
whatever reason are away from home.

Food and beverage - To provide food and beverage to local, commuting, transient customers and
tourists.
 Careers in Hospitality:

Positions can vary from back-of-house to front-of-house, and are at varying levels within the
hospitality industry.

Shift work is very common in the food and beverage and accommodation sectors.

Staff can be required to work on weekends or special days, such as Christmas and Easter, etc.

Main types of hotel accommodation are:

o City center hotels

o Suburban hotels

o Airport hotels

o Commercial hotels

o Resort hotels

o Convention hotels

Specialized hotels are:

o Ice hotels

o Cave hotels

o Capsule hotels

o Treetop hotels

o Underwater hotels

 Hotel rating systems can generally be classified into two different

categories: official and commercial.

Two examples of commercially-oriented hotel rating systems are developed by the Mobil Travel
Guide (re-branded as Forbes Travel Guide in 2009) and the American Automobile Association
(AAA).
 Housekeeping operations:

The housekeeping department is responsible for cleaning and maintaining the guest rooms, public
areas, office spaces and back of the house areas in the hotel so that the property is as fresh and
attractive as its first day of business.

 Guest areas

 Public areas

 Staff areas

 Other utilities

 The housekeeping department is generally the largest department in most hotel operations:
 Executive Housekeeper

 Assistant Executive Housekeeper

 Floor supervisor

 Assistant housekeeper

 Room attendant

 Public area supervisor

 Cleaner

 Linen room attendant

 Tailor/Seamstress

 Rooms being cleaned are always prioritized in a logical order as listed below:
1. Occupied rooms with service request

2. Rooms blocked for arrivals

3. Check-out rooms

4. Occupied rooms

 Public areas refer to all front-of-house and back-of-house areas inside the hotel property.
 Hotels provide a variety of guest supplies and amenities for the guest’s needs and convenience.

Security Procedures

The security division is responsible for maintaining and implementing procedures which protect the
personal property of guests and employees and the hotel itself.

o Guest valuables

o Key control

o Suspicious person

o Lost and found