1. What is the extension of template file?

a. .ntf
b. .ndf
c. .nsf
d. .nte
Answer: -B

2. Which of the following account types is required to send internal or out of office messages?
a. POP3.
b. HTTP.
c. IMAP.
d. Exchange server.
Answer : - D.

3. A user reports a network connectivity problem. Which of the following steps should the technician perform FIRST?
a. Determine a probable cause.
b. Implement the solution of the cause.
c. Test the theory of the cause.
d. Identify the problem.
Answer: - D

4. Which of the following virtual device is the BEST to use to host a company’s website?
a. PBX
b. Server
c. Switch
d. Desktop.
Answer: - B

5. A business has expanded to additional floors in the building. The expansion only calls for switches and patch panels to
be installed. Which of the following would the network manager need to locate?
a. MDF.
b. Demare
c. Smart jack.
d. IDF.
Answer: - D

6. You are configuring a clients desktop PC as part of their annual support maintenance agreement. This user is not
particularly computer savvy and their manager has asked you to change their settings so that any change to the
computer, either by a program, or the person, is notified. Which level in the User Account Control dialog should you
set?
a. Always notify
b. Default
c. Never notify
d. Uninstall UAC.

Answer: - A
7. An invalid page fault is caused when the operating system or a software program?
a. Incompatibility or issue with the software programs.
b. Issues with the computer Hard Disk.
c. Corrupt Internet Explorer.
d. Corrupt Drivers.
Answer: - B

8. What is the name of the tool that you can load onto a USB flash drive to boot a computer to a simple command prompt
from which you can capture and deploy images?
a. Robocopy
b. Windows PE
c. VAMT
d. USMT.
Answer: - B

9. Which is the command used to remove active directory from a domain controller?
a. Dcpromo
b. DCdemote
c. Dcremove
d. Dcpromo / remove AD.
Answer: - A

10. Windows 7 comes in both a 32 bit and 64 bit versions. What is the minimum processor speed recommended by
Microsoft for running the 64 bit version or Windows 7?
a. 1 GHZ.
b. 1.8 GHZ.
c. 2 GHZ.
d. At least 2.4 GHZ.
Answer: - A

11. What is the basic cause of Windows stop BAD_POOL_HEADER error?

a. Insufficient Hard Drive space.
b. Insufficient RAM.
c. Corrupt hardware drivers.
d. Issuses with NTFS file system.
Answer: - C

12. The default and maximum number of sheets for a new workbook in excel 2003 is?
a. 3 and 255.
b. 3 and 256.
c. 1 and 255.
d. 1 and 256.
Answer: - D
13. The short cut key Ctrl + R is used in Excel to?
a. Right align the content of cell.
b. Remove the cell contents of selected cells.
c. Fill the selection with active cells to the right.
d. None of the above.
Answer: - D

14. Using the ribbon toolbar to cut and paste text is rather a slow way to edit Word 2010 documents. To speed up this
process, Word 2010 provides hundreds of keyboard shortcuts. Which short cut should you use to cut highlighted text
from a document?
a. Ctrl + V.
b. Ctrl + C.
c. Alt + X.
d. Crtl + X.
Answer: - D

15. Which of the following media types supports recording multiple times?
a. DVD-R.
b. DC-RW.
c. DVE-R.
d. DVD-RW.
Answer: - D

16. Which of the following BEST describes the ATX 12V feature?
a. An ATX power supply that is designed to version 12 of the ATX standard.
b. An ATX power supply with an additional 12 volt connector.
c. An ATX power supply designed for cases smaller than 12 inches.
d. An ATX power supply that uses a 12-pin V-shaped connector.
Answer: -B

17. Which of the following is a device used to connect multiple computers to a single display device?
a. LED.
b. Router.
c. KVM.
d. CRT.
Answer: - C

18. A Technician is a troubleshooting an issue and has implemented a solution. Which of the following would be the NEXT
step the technician should take?
a. Verify full system functionality.
b. Test the theory to determine cause.
c. Document findings, actions, and outcomes.
d. Ask the user open ended questions about the issue.
Answer: - C
19. IE always starts in “No Add-ons” mode?
a. Problem is that you “re launching Internet Explorer using a shortcut icon that has the “-extoff” command line
parameter.
b. If you click the green START button, click Run, type iexplore.exe in the RUN box, then hit the ENTER key, IE will
start with ADD-ons enabled.
c. Both the statements above are true.
Answer: - C

20. Linux is?

a. A web Browser.
b. An operating System.
c. A web Server.
d. An non profit organization.
Answer: - B

21. The Speed of your net access is defined in terms of?

a. MHZ.
b. Megabytes.
c. RAM.
d. Kbps.
Answer: - D

22. HTML is used to?

a. Author webpages.
b. Plot complicated graphs.
c. Solve equations.
d. Translate one language into another.
Answer: - A

23. Display a warning that the file isn’t “commonly downloaded, this gets generated from?
a. Tracking Protection feature?
b. In Private Browsing feature?
c. Smart Screen Filter?
Answer: - C

24. What is the name given to the temporary storage area that a web browser uses to store pages and graphics that it has
recently opened?
a. Cache.
b. Niche.
c. Cellar.
d. Webspace.
Answer: - A
25. New user account is created in Active directory. User tries to login with the new password however fails to get onto the
domain. User reports the problem to the service desk. Which option is the best for Service Desk to perform the
password reset?
a. Reset the password when user reports the problem to the service desk and select the option password never
expires.
b. Reset the password when user reports the problem to the service desk and select the option account never
expires.
c. Reset the password when user reports the problem after confirming the user identity and select the option
password never expires.
d. None of the above.
Answer: -

26. Cache memory enhances,

a. Memory capacity.
b. Memory access time.
c. Secondary storage capacity.
d. Secondary storage access time.
Answer: - B

27. Drivers are necessary to –

a. Power the computer.
b. Communicate with external device.
c. Are required to run software.
d. To stop programs from failing to respond.
Answer: - C