Dear Respondent,

You are requested to spare 15 min from your busy schedule to complete the questionnaire for my research study
on “A STUDY OF TRAINING EFFECTIVENESS IN SERVICE INDUSTRY”. Please note that it is not a test of
your intelligence or abilities. There is no right or wrong answer. You are requested to cooperate and help in this
purely academic endeavour.

Name (Optional) : ___________________________________________________________

Qualification: Under Post graduate Post Graduate
Experience Less than 5 yrs Greater than 5 yrs
Age : Less than 30 Greater than 30
Gender : Female Male
Read the following statement and tick the appropriate cell against each statement.

THE TRAINING EFFECTIVENESS QUESTIONNAIRE

(Developed by T V Rao)

NOT A SOME TRUE TO VERY

S. AT LTTLE WHAT A GREAT TRUE
NO. QUESTION ALL TRUE TRUE EXTENT
TRUE

Induction training is given adequate importance in your

1.
organisation.

2. Induction training is well-planned.

3. Induction training is of sufficient duration.

Induction training provides an excellent opportunity for

4. newcomers to learn comprehensively about the
organisation.

The norms and values of the company are clearly explained

5.
to the new employees during induction.

Senior management takes interest and spends time with the

6.
new staff during induction training.

The new recruits find induction training very useful in your

7.
organisation.

The induction training is periodically evaluated and

8.
improved.

The employees are helped to acquire technical knowledge

9.
and skills through training.
 There is adequate emphasis on developing managerial
10.
capabilities of the managerial staff through training.

Human relations competencies are adequately developed in

11.
your organisation through training in human skills.

Training of workers is given adequate importance in your

12.
organisation.

Employees are sponsored for training programmes on the

13.
basis of carefully identified developmental needs.

Those who are sponsored for the training programmes take

14.
the training seriously.

Employees in the organisation participate in determining

15.
the training they need.

Employees sponsored for training go with a clear

16. understanding of the skills and knowledge they are
expected to acquire from the training.

The HR department conducts briefing and debriefing

17.
sessions for employees sponsored for training.

18. In-company programmes are handled by competent faculty.

The quality of in-company programmes in your

19.
organisation is excellent.

Senior line managers are eager to help their juniors develop

20.
through training.

Employees returning from training are given adequate free

21
time to reflect and plan improvements in the organisation.

Line managers provide the right kind of climate to

22 implement new ideas and methods acquired by their juniors
during training.

Line managers utilise and benefit from the training

23.
programmes.

24. External training programmes are carefully chosen after

collecting enough information about their quality and
 suitability.

There is a well-designed and widely shared training policy

25.
in the company.

Additional Questions by Researcher

26 Trainer’s knowledge, delivery style & responsiveness to

group plays important role in making training more useful.

27 The training material (Hand outs, notes) makes the effect of

training more permanent.

The Physical facilities availability & good environment

28
makes learning more effective.

The attainment of your personal objectives motivates you to

29 learn more during your training session.

The attainment of organizational objectives motivates you

30 to attend training sessions more sincerely.