TrackIT Version: 1.

0
Business Vision Date: 10/04/2004

TrackIT
Business Vision

Version 1.0

Confidential ADL Software Co., 2018 Page 1

TrackIT Version: 1.0
Business Vision Date: 10/04/2004

Revision History
Date Version Description Author
09/24/2004 1.0 Created Team 2

Confidential ADL Software Co., 2018 Page 2

TrackIT Version: 1.0
Business Vision Date: 10/04/2004

Table of Contents
1. Introduction 4
1.1 Purpose 4
1.2 Scope 4
1.3 Definitions, Acronyms, and Abbreviations 4
1.4 References 4
1.5 Overview 4

2. Positioning 4
2.1 Business Opportunity 4
2.2 Problem Statement 5
2.3 Product Position Statement 5

3. Stakeholder and Customer Descriptions 5

3.1 Market Demographics 5
3.2 Stakeholder Summary 6
3.3 User Environment 7
3.4 Stakeholder Profiles 7
3.4.1 Outitech Software Solutions President/CEO 7
3.4.2 Software Development Team - Developers 7
3.4.3 Software Development Team – Test Team 8
3.4.4 Software Development Team – Software Manager 8
3.4.5 Software Development Team – Business Analyst 9
3.4.6 System Administrator 9
3.4.7 Outitech Software Solution Customers - “Clothes by Meme”, “Millennium Office Supplies”,
“Take 1 Video”, and “Better Care Medical Supply Company” 9
3.5 Key Stakeholder or Customer Needs 10
3.6 Alternatives and Competition 11

4. Constraints 11

5. Quality Ranges 11

6. Precedence and Priority 12

7. Other Requirements 12
7.1 Applicable Standards 12
7.2 System Requirements 12
7.3 Environmental Requirements 12

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

Business Vision
1. Introduction
ADL Software Co. has been contracted by Outitech Software Solutions to develop an online
software problem reporting system that would give the company more control over the
management of software development. The software problem reporting system will be titled
TrackIT, and will be an online web application that will be accessible to Outitech employees as
well as their customers.

1.1 Purpose
The purpose of this document is to detail the objectives and business goals of Outitech Software
Solutions as it relates to the development of the online software problem report tracking system
(TrackIT).

1.2 Scope
This document will address the problems Outitech Software Solutions currently experiences with
management of software problem reports and software changes and address the solution that
TrackIT will provide. It will detail the project stakeholders and describe the ways in which they
will be affected by the implementation of the TrackIT system. It will also document high-level
requirements for the TrackIT system and the basic architecture that will be utilized.

1.3 Definitions, Acronyms, and Abbreviations

A glossary containing relevant definitions, acronyms, and abbreviations has been provided as a
separate document. See the Business Glossary for a complete listing of terms.

1.4 References
Documents referenced in this Business Vision document are:
 Team2.BusinessGlossary.Deliverable1.Date.10.04.04.doc

1.5 Overview
This document addresses the positioning, stakeholders, business modeling objectives,
constraints, quality ranges, precedence and priority, and other requirements.

2. Positioning

2.1 Business Opportunity

Outitech Software Solutions specializes in e-commerce, focusing their primary efforts in the area
of online catalogs. They currently hold contracts to develop online catalogs for four companies.
They cater to companies that wish to take their existing mail-order catalogs online in order to
increase customer interest, satisfaction, and sales. One of the key goals of Outitech Software
Solutions is to develop and maintain customized software that meets the needs and domains of
their customers, as well as the individuals who access the online catalogs, and to do so at a
considerably lower cost than other companies. TrackIT will support this goal by allowing
Outitech to easily control all changes that must be made to their four software projects.

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

2.2 Problem Statement

Because Outitech Software Solutions’ ongoing success has resulted in rapid growth and project
expansions, their current method for reporting and tracking software problems and change
requests is no longer sufficient. In the past, they have relied upon email and verbal
communication to receive problem reports, functional requirements, and requests for
enhancements. However, as the size of the Outitech contracts have increased, it has become
increasingly difficult to keep track of the development and testing of software changes. Without
this control, there is no doubt that software quality will soon suffer. TrackIT will allow all
involved, including managers, developers, testers, and customers to actively participate in the
tracking of all software problems and change requests.

2.3 Product Position Statement

TrackIT is being developed for Outitech Software Solutions. Outitech requires a means to
actively track software changes, and TrackIT will meet this need by providing the system's users,
including managers, developers, functional analysts, testers, customers, and administrators, more
control and greater visibility of software problems and enhancements. It will allow them to
submit, view, manage, and track software changes throughout the workflow via an online
application.

3. Stakeholder and Customer Descriptions

3.1 Market Demographics

Outitech Software Solutions holds four online catalog contracts. One of these projects, an online
clothing catalog for “Clothes by Meme”, based in Gainsville, Fl, has been in production for over
two years and has seen a 65% increase in sales since the launch of their website. A second
project, an online office supplies catalog for “Millennium Office Supplies”, located in Orlando,
Fl, has been in production for one year, and has resulted in a 45% increase in sales. Both projects
are maintained on an ongoing basis by Outitech Software Solutions. Two other projects, “Take 1
Video” and “Better Care Medical Supply Company” are both in pre-production development and
are scheduled to be delivered in the near future. “Take 1 Video” is a Georgia based company that
is seeking to expand movie sales. “Better Care Medical Supply Company” is a company that has
traditionally sold medical supplies via a nationwide mail-order catalog. They have a large
customer base, and wish to expand even further by going online.

Outitech Software Solutions is rapidly developing a positive reputation in the commercial online
catalog market. Their first project, “Clothes by Meme” won the coveted “E-commerce Award
for Catalog Design”, and this success has led to the acquisition of other projects. In order to
accommodate this growth and expansion, Outitech is required to revaluate their processes and
the way they conduct software development. The use of TrackIT will allow greater organization
and communication among users to improve productivity and product quality.

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Business Vision Date: 10/04/2004

3.2 Stakeholder Summary

Name Description Responsibilities

Outitech President of Outitech  Ensures successful company

Software Software Solutions growth
Solutions  Recognizes that as Outitech
President/CEO continues to expand, its
continuing success will hinge
on the development of a formal
software problem report
tracking system
 Monitors the project’s progress

Outitech Vice president in charge  Approves funding

Software of company finances
Solutions Vice
President of
Finances
Software Includes Business  Creates Software Problem
Development Analysts, Developers, Reports
Team and Testers  Modifies Software Problem
Reports
 Tracks Software Problem
Reports
System Maintains the TrackIT  Customizes the TrackIT system
Administrator system for each Outitech project
 Grants user access to TrackIT
Outitech The companies who  Create Software Problem
Software have contracted Reports
Solution Outitech Software  Have limited access to view
Customers: Solutions to create Software Problem Reports
“Clothes by online catalogs for their
Meme”, products
“Millennium
Office Supplies”,
“Take 1 Video”,
and “Better Care
Medical Supply
Company”

3.3 User Environment

The primary users of TrackIT are the Outitech Software Solutions software development team.

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Business Vision Date: 10/04/2004

Outitech currently has twenty people on the development team. There are two business analysts,
five testers, and thirteen programmers. Outitech expects to expand the size of the development
team based on the acquisition of future contracts.

Outitech currently holds four e-commerce contracts. Two are already in production and are being
actively maintained and modified by Outitech. New requirements are released in a build
approximately every three months, although this may vary based on customer requirements. The
other two projects are in pre-production development and are scheduled to be released in the
future.

All four web applications run in a Windows environment, using Apache/Tomcat and MySQL.
TrackIT will be required to run on this same platform.

3.4 Stakeholder Profiles

3.4.1 Outitech Software Solutions President/CEO

Description President of Outitech Solutions

Type Business professional with a technical background
Responsibilities Overall management of Outitech Software Solutions, constantly
searches for new opportunities and strives for company growth.
Success Criteria Deliver high quality software in a timely manner at a low cost.
Maintain a high professional reputation in the area of e-commerce.
Involvement Manager
Comments and Currently Outitech manages problem reports via emails and customer
Issues phone calls. However, as the scope of the projects expand, it is
becoming increasingly difficult to manage the Software Problem
Reports and Software Change Requests.

3.4.2 Software Development Team - Developers

Description Designs and develops new software, maintains and provides
enhancements for existing software.
Type Proficient with computers, highly technical, possesses understanding
of software development process, knowledgeable in the functional
aspects of each system.
Responsibilities Provides design of new requirements for both new software projects
and existing software projects. Provides code changes to applications
to address problems reported and new functionality.
Success Criteria Successful development of new requirements and fixes for reported
problems. Delivery of high quality software with few problems.
Involvement Developers will be key users of the TrackIT Software Problem
Reporting System. They will receive their development assignments
via TrackIT. They will report evaluations of the problem and the

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

solutions to the problem through TrackIT. They will also report time
spent on each problem and files that were modified to correct the
problem. They will provide test steps to testers through TrackIT.
Comments and TrackIT will assist developers in ensuring that only the necessary
Issues changes are made, that all problems are addressed, that all files are
included in builds, and that testers are provided with the correct
testing steps. TrackIT will be used to assign tasks to developers and to
aid them in managing and reporting the work they have done.

3.4.3 Software Development Team – Test Team

Description Provides testing for all four online catalog applications. Tests each
change made by developers before the change is released. Regularly
performs regression testing to ensure the consistent quality of the
software
Type Proficient with computers, some development background, possesses
understanding of software development process, knowledgeable in
the functional aspects of each system.
Responsibilities Testing of applications, reporting software problems, ensuring that
changes address the problems that have been reported and do not
compromise other aspects of the system.
Success Criteria Ensures that software problems are found and addressed. Software
should be delivered with a minimum of problems.
Involvement Testers will be key users of TrackIT. They will create problem reports
for problems found during testing. They will be assigned problem
reports for testing evaluation and after development has been
completed to ensure that the change was made correctly. TrackIT will
contain appropriate test steps for each problem report, which will
ensure that the correct problem is being addressed.
Comments and TrackIT will be used to assign tasks to testers and to aid them in
Issues managing the work they have done.

3.4.4 Software Development Team – Software Manager

Description Manages the development, testing, and releases of the software.
Type Proficient with computers, some development background, possesses
understanding of software development process.
Responsibilities Oversees the development and testing of all software changes.
Manages project scheduling and reporting of project progress to the
customer.
Success Criteria Delivering a quality project on time and in budget that meets the
user’s needs.
Involvement Managers will be key users of TrackIT. They will track the progress
of software reports and manage the distribution of the workload by
assigning versions to problem reports and assigning problem reports
to developers and testers to be worked. They will be able to generate
reports and view the time spent on each problem.

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

Comments and TrackIT will be beneficial to track the status and progress of the
Issues project.

3.4.5 Software Development Team – Business Analyst

Description Key link between developers and the customer. Communicates
functional requirements to the developers and testers. Ensures that
project meets the user’s needs.
Type Understands the needs of the customer.
Responsibilities Communicates with the customers and with the developers and
testers.
Success Criteria Delivering a quality project that meets the user’s functional
requirements.
Involvement Business Analysts will be key users of TrackIT. They will view and
submit enhancement requests into the system. They will provide
comments on the problem reports to document how the application
should be functioning and to provide guidance to the developers.
Comments and TrackIT will help them submit enhancements and provide a means for
Issues them to document the functional requirements.

3.4.6 System Administrator

Description Maintains TrackIT for each individual project that it supports.
Type Proficient with computers, understands the software development
process.
Responsibilities Updates the TrackIT system so that it meets the needs of each project.
Success Criteria TrackIT meets the needs of each project.
Involvement Communicates with the managers to ensure that TrackIT meets the
needs of each project. Will grant users access to the system.
Comments and Will be able to dynamically add statuses and versions to the TrackIT
Issues system so that they are specific to each project.

3.4.7 Outitech Software Solution Customers - “Clothes by Meme”, “Millennium Office Supplies”, “Take
1 Video”, and “Better Care Medical Supply Company”

Description The companies who have contracted Outitech Software Solutions to

create online catalogs for their products.
Type Casual Users, very little technical background.
Responsibilities Report problems found in production systems.
Success Criteria Expect online catalog provided by Outitech Software Solutions to be
of high quality and easy for their online customers to utilize.
Involvement The companies will provide very little input to the requirements of
TrackIT. They will be allowed to submit problem reports through the
system, and will be granted limited access to view the progress of the
problem report.
Comments and TrackIT will provide a convenient way for the customers to report
Issues any problems found with the system. They may also submit requests
for new requirements for the system.

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

3.5 Key Stakeholder or Customer Needs

Need Priority Current Solution Proposed Solutions

Report Software Problems High Currently problems Create an online application to

are reported through allow users to enter software
emails and phone problem reports that can be
calls. This is a tracked through the system.
problem because
emails and phone
calls are difficult to
document in a
manner that can be
easily tracked and
managed.
Track software changes High Currently code is An online problem reporting
checked out and system should allow problem
changes are made reports to be assigned to
based on email or individual developers so that
verbal instructions. the only change being made is
This makes it difficult the change detailed on the
to keep track of why problem report. The problem
certain changes were reports should contain a section
made and to for developers to document
understand exactly exactly what the change was,
what should be what files were modified, and
tested. what testing steps should be
taken to ensure that the
problem was tested correctly.
Assign statuses to problem High Currently there is no An online problem reporting
reports way for a manager to system should allow users to
know what status a assign the software problem
problem is in. For report a status that indicates the
example, is it in action currently being taken
development? Is it in against the problem report.
testing? These statuses will be
determined by management
and will be available for the
user to select when they save
updates to the problem report.
Assign versions to High Currently there is no An online problem reporting
problem reports way to control what system should allow users to
changes are added to assign a version number to the

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

what versions of the software problem report. This

software. version number will indicate to
the developer and testers which
version of software should be
changed and tested. These
versions will be determined by
management and will be
available for the user to select
when they save updates to the
problem report.
Indicate time spent Medium Currently there is no An online problem reporting
way for management system should allow users to
to tell how much time indicate how much time has
has been spent on been spent on each problem.
development and Each user will fill in time spent
testing of a problem. when they save updates to the
problem report.
Provide detailed High Currently there is no An online problem reporting
information concerning way to record the system should allow users to
problem solution results of problem document testing results,
evaluation, problem resolutions, files
development, and modified, etc.
testing.

3.6 Alternatives and Competition

Outitech Software Solutions has reviewed several alternatives to the TrackIT system, including
one commercially available off-the-shelf system that is suitable for system tracking. However,
after further research it was determined that it would require too much customization to meet the
needs of Outitech’s specific software projects. Outitech also explored the possibility of
developing a system in-house. However, because they have such a small development team who
are all very busy working current projects, it was decided that it would be more cost effective to
outsource.

4. Constraints
The TrackIT project must meet the financial and technological constraints outlined by Outitech.

5. Quality Ranges
TrackIT must be able to support a high volume of data, and a high number of users. It must be
able to separately support each of Outitech’s projects and be expandable so that it can support
future projects. The application should run in a stable environment and should be deemed
reliable by all who use it.

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TrackIT Version: 1.0
Business Vision Date: 10/04/2004

6. Precedence and Priority

Requirements for TrackIT will be categorized as High, Medium, and Low, with High getting the
highest priority.

7. Other Requirements

7.1 Applicable Standards

TrackIT must be an on-line application that is accessible by users who run Windows and Internet
Explorer.

7.2 System Requirements

TrackIT should be developed using Apache/Tomcat in a Windows environment using MySQL.

7.3 Environmental Requirements

Users of TrackIT will be required to use Internet Explorer.

File Transfer Software will be required for the deployment of TrackIT.

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