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QUALITY GURUS & Dr.

Mahmoud El Damaty
Consultant Surgeon
7 BASIC QUALITY TOOLS AUC & AASTMT Instructor
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Quality Guru
A guru, by definition, is a good person, a wise person and a
teacher.
A quality guru should be all of these, plus having a concept
and approach to quality within business that has made a
major and lasting impact.

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The Americans who went to Japan – Deming

W. Edwards Deming

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The Americans who went to Japan – Juran

Joseph M. Juran

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The Japanese – Ishikawa

Kaoru Ishikawa

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The Japanese – Shingo
• Shigeo Shingo is strongly associated with
Just-in-Time manufacturing
• The inventor of the single minute
exchange of die (SMED) system, in which
set up times are reduced from hours to
Shigeo Shingo minutes, and…
• Poka-Yoke (mistake proofing) system.

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Western Gurus – Crosby
Philip B. Crosby is known for the concepts of
“Quality is Free” and “Zero Defects”, and his
quality improvement process is based on his four
absolutes of quality:
1. Quality is conformance to requirements
2. The system of quality is prevention
Philip B. Crosby 3. The performance standard is zero defects
4. The measurement of quality is the price of non-
conformance
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Western Gurus – Peters
Tom Peter believes that, as the effective leader
walks, at least 3 major activities are happening:
1. Listening suggests caring
2. Teaching values are transmitted
3. Facilitating able to give on-the-spot help
Tom Peters

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Western Gurus – Donabedian

Avedis Donabedian

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7 BASIC QUALITY TOOLS
7 Basic Quality Tools
1. Flowchart
2. Check Sheet
3. Fishbone + Brainstorming ( Tool of the tools )
4. Pareto
5. Scattered Diagram
6. Histogram
7. Control Chart
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1. Flowchart
High Level: boxes & arrows •To adjust the process(macro, micro)
Detailed Flow Diagram: •Reduce wastes
•No limited no. of steps •Reduce cycle time
•Use international symbols •Identify VA & NVA

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1. Flowchart
Connector Rework Loop

Start &end
Decision

Flow Line
Data Base
Process
Manual Document
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1. Flowchart

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2. Check Sheet
The check sheet is a simple document that is used for collecting
data in real-time and at the location where the data is generated.

Use tally marks for counting defects and defectives.

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3. Cause and Effect Diagram
Fishbone or Ishikawa
To identify potential factors causing an overall effect.

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4. Pareto Chart
Named after Vilfredo Pareto and it’s used for prioritization.
It is a type of chart that contains both bars and a line graph.
• Individual values are represented by descending order by
bars
• % cumulative is represented by the line
• 80% of effects come from 20% of causes
• Separate the “vital few” from the “useful many” (Pareto
Principle)
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4. Pareto Chart

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5. Scatter Diagram
Searching for a correlation between two quantitative variables
“Correlation doesn't mean causation”

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6. Histogram
It measures Process Capability
An SPC technique for one variable
Frequency distribution diagram
Frequency :no of individual inside each bin
Prefer 5-10 bins.
Range =90
Bin width =90/6=10
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7. Control Chart
It was developed by Walter Shewhart in the early 1920s.
It an SPC technique to determine consistency of the process
UCL: upper control limit
LCL: lower control limit
MEAN
Within limit : under control
If not : out of control
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7. Control Chart

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Sample X1 X2 X3 xbar r xdbar rbar uclx lclx uclr lclr
1 6 5.8 6.1 6.0 0.3 6.1 1.2 7.3 4.9 3.1 0
2 5.2 6.4 6.9 6.2 1.7 6.1 1.2 7.3 4.9 3.1 0
3 5.5 5.8 5.2 5.5 0.6 6.1 1.2 7.3 4.9 3.1 0
4 5 5.7 6.5 5.7 1.5 6.1 1.2 7.3 4.9 3.1 0
5 6.7 6.5 5.5 6.2 1.2 6.1 1.2 7.3 4.9 3.1 0
6 5.8 5.2 5 5.3 0.8 6.1 1.2 7.3 4.9 3.1 0
7 5.6 5.1 5.2 5.3 0.5 6.1 1.2 7.3 4.9 3.1 0
8 6 5.8 6 5.9 0.2 6.1 1.2 7.3 4.9 3.1 0
9 5.5 4.9 5.7 5.4 0.8 6.1 1.2 7.3 4.9 3.1 0
10 4.3 6.4 6.3 5.7 2.1 6.1 1.2 7.3 4.9 3.1 0
11 6.2 6.9 5 6.0 1.9 6.1 1.2 7.3 4.9 3.1 0
12 6.7 7.1 6.2 6.7 0.9 6.1 1.2 7.3 4.9 3.1 0
13 6.1 6.9 7.4 6.8 1.3 6.1 1.2 7.3 4.9 3.1 0
14 6.2 5.2 6.8 6.1 1.6 6.1 1.2 7.3 4.9 3.1 0
15 4.9 6.6 6.6 6.0 1.7 6.1 1.2 7.3 4.9 3.1 0
16 7 6.4 6.1 6.5 0.9 6.1 1.2 7.3 4.9 3.1 0
17 5.4 6.5 6.7 6.2 1.3 6.1 1.2 7.3 4.9 3.1 0
18 6.6 7 6.8 6.8 0.4 6.1 1.2 7.3 4.9 3.1 0
19 4.7 6.2 7.1 6.0 2.4 6.1 1.2 7.3 4.9 3.1 0
20 6.7 5.4 6.7 6.3 1.3 6.1 1.2 7.3 4.9 3.1 0
21 6.8 6.5 5.2 6.2 1.6 6.1 1.2 7.3 4.9 3.1 0
22 5.9 6.4 6 6.1 0.5 6.1 1.2 7.3 4.9 3.1 0
23 6.7 6.3 4.6 5.9 2.1 6.1 1.2 7.3 4.9 3.1 0
24 7.4 6.8 6.3 6.8 1.1 6.1 1.2 7.3 4.9 3.1 0

6.1 1.2

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R Control Chart 3.5

2.5

1.5

0.5

0
24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

r rbar uclr lclr

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Xbar Control Chart
8.0

7.0

6.0

5.0

4.0

3.0

2.0

1.0

0.0
24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1

xbar xdbar uclx lclx

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Formal Assignment 1
Wright briefly about , Hard Copy , Individual :

Juran Trilogy

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Informal Assignment
Please Search & Demonstrate Briefly by email , Individual :

DMAIC

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THANK YOU!

Dr. Mahmoud El Damaty


01222 850 959
drdamaty@aucegypt.edu
drmdamaty@gmail.com

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