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Hospitality Management
VISAYAS STATE
UNIVERSITY
INDUSTRY PRACTICE
MANUAL
Hrtm 200 (INDUSTRY PRACTICE)
AIREEN Y. CLORES
June 2018
INDUSTRY PRACTICE MANUAL
Revised by:
AIREEN Y. CLORES
Credits to:
CHELYN G. ESTILLORE
EUNICE I. BERAY
2018
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VISAYAS STATE UNIVERSITY
VSU’s Vision:
VSU’s Mission:
Goals:
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Department of Consumer & Hospitality Management
About DCHM
Vision
The premier college in hospitality and tourism education in the Visayas
Mission
Provide quality instruction, conduct relevant research and foster community
engagement that produce highly competent graduates necessary for the hospitality
and tourism development of the country
Goals
1. Produce highly competent and world-class manpower in hospitality and tourism
who are proficient in communication skills, critical-thinking and managerial
abilities.
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3. Provide timely, accessible, acceptable and customer-friendly administrative
support system that promotes partnership and sense of shared stewardship with the
students, faculty, alumni and other stakeholders.
Objectives
a. To strive for excellence in hospitality and tourism education.
b. Build enduring linkages with the national and international hospitality and
tourism establishments and agencies for the promotion of relevant instruction and
research and dissemination of useful knowledge to the communities and other
stakeholders.
c. To imbibe moral and ethical values among students and faculty necessary to
function effectively as mangers and service providers in the hospitality and tourism
industries.
The DCHM faculty acts as study leaders of research and extension projects
implemented in partnership with research institutes in VSU such as the Institute of
Strategic Research and Development Studies and the Institute of Tropical Ecology
and Environmental Management. Among the projects the DCHM is engaged in
include:
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TABLE OF CONTENTS
1 Introduction 6
2 Rationale 7
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LIST OF APPENDIX
Appendix No. Title Page
1 Checklist of requirements 35
8 Performance Evaluation 43
9 Memorandum of Agreement 46
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CHAPTER 1
INTRODUCTION
This manual serves a guide for students, faculty and participating sector of
the hospitality industry and other training institutions, to make the practicum more
enhancing, meaningful and relevant. It contains the description of the program,
course requirements, policies and procedures, and the responsibilities of the three
participants – the students, the school and the participating institutions. The
procedures, forms, reports, training plan, report format and inclusions, as well as
relevant information including list of partnered HTEs or host training
establishments, have been included in the manual to guide all concerned on the
requirements necessary to complete the program.
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CHAPTER 2
RATIONALE
Hrtm 200 (Industry Practice) is the final requirement of the course, Bachelor
of Science in Hospitality Management and Bachelor of Science in Tourism
Management. This enables students to undergo hands on exposure on the
operational aspects of a hotel, resort, restaurant, or any related hospitality
establishment, for a longer period under the supervision of a competent trainer.
These practical experiences along with academic experiences give students, the
knowledge and guidance necessary to start a successful and stable career.
After complying all the subjects from the first year to second semester of the
third year, students may now apply for Industry Practice in their chosen
establishment. If accepted, he complies the not less than eight hundred (800) hours
equivalent or 100 days of training for students specializing in Hotel and Restaurant
Management (HRM) and 500 hours or 63 days for students specializing in Tourism,
which may begin from summer to the first semester of the fourth year or second
semester of the fourth after the student complied all academic and professional
subjects. The 800 or 500 hours will be distributed to the key departments of the
establishment/agency or as planned by the training department of the
establishment/agency.
When the student qualifies for Industry Practice, he/she may opt for Local
Industry Practice or Internship Abroad. He/she may choose his/her preferred
establishment or can ask for any assistance from the Hrtm 200 coordinator.
Each student has to enrol seven (7) units in Hrtm 200 divided to two (2) units
during the summer period and the remaining five (5) units during the first semester
of the fourth year. Thus, he/she is already considered as an official student-trainee
of the Department of Consumer and Hospitality Management.
During the internship program, the students are deployed in the different
tourism and hospitality establishments like hotels, restaurants, resorts, theme
parks, tourism offices, and travel agencies. While in the Host Training
Establishments (HTEs), students are given actual work experienced in the
departments such as food and beverage, housekeeping, front office, kitchen or areas
that may be determined and mutually agreed by the school, I or the student intern.
After the training, the student intern can apply the knowledge and skills learned in
the university and employ the positive attitude and personality.
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A. GOALS AND OBJECTIVES
Given the following objectives, the training of the students are specific and
put into details with the help of the partner establishments/agencies. At the end of
the internship program, the student should be able to:
B. Areas of Assignment
BS HRM
BS Tourism
• Front Office • HRD
• Ticketing/reservations counter • Cost Control
• Tour Guiding • Marketing
• Receptionist • All other areas that are relevant
• Accounting for a Tourism student
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C. INDUSTRY PRACTICE FLOW CHART
1. Submit Application form for industry practice Student-Applicants are advised to personally schedule their
with an updated Copy of grades from first year to interview with the coordinator one week ahead and bring the
recent semester including final grade of recent following secured in the Hrtm 200 folder:
semester to the OJT Coordinator.
Validated Hrtm 200.2 certificate of registration
X-ray resurt
2. If Approved, enrol in HRTM 200.2 and attend Drug test result
regular class schedule (as set). Hepa B result
NBI clearance
Pre-practicum Certificates (to include seminar, training,
workshop certificates)
3. Industry Practice Orientation for Parents and
Notarized Parental consent in three copies
Students
Draft Application letter
Draft curriculum vitae with 2x2 photo
11. Attend the Post Industry Practice Meeting Bring the Certificate of Completion, 1st draft of the narrative
report (to be submitted to the OJT adviser) and duty journal
(by establishment).
(to be submitted to the coordinator.
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CHAPTER 3
INTERNSHIP PROGRAM
B. TRAINEES QUALIFICATIONS
In accordance with CHED Memo Order No. 104 Series of 2017 otherwise
known as “GUIDELINES FOR STUDENT INTERNSHIP PROGRAM IN THE
PHILIPPINE (SIPP) FOR ALL PROGRAM WITH PRACTICUM SUBJECT”, the
duration of internship program shall be up to maximum of five (5) months and
student intern has passed the qualifications for internship program and taken all
his/her major (professional) subjects before taking the internship subject.
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enrollment of Hrtm 200.2
C. OJT POLICIES
1.2. The OJT is meant to be a full time position taken during the summer
and first semester with a corresponding course units of two and five,
respectively.
1.4. Each student is free to choose his or her preferred establishment based
on the list of Partner Establishments recommended by DCHM. Other
establishments not in the list may be considered upon approval of the
coordinator and after processing legal requirements.
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a letter of intent for preferred choice of his/her Host Training
Establishment venue filled up with the following information:
1.5.1. Name of the company host / partner
1.5.2. Address of company /host partner
1.5.3. Name of the company representative’s host/partner and
designation
1.5.4. Contact number of the company host/partner
1.5.5. Webpage /homepage address of the host company (if any)
1.5.6. A sketch / location map of the company /host/ partner
1.10. A student who suffers from major illness (Hepa, TB, etc.) or needs
medical attention at the moment or has recently undergone an
operation is advised to rest and to postpone the conduct of her
training. After treatment or rest, he/she may again nrol Hrtm 200.2,
provided a medical certificate from the university physician is
submitted.
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establishment during the training period. He/She is expected to
adhere to the rules and regulations of the supervising organization.
2.6. Whether finished or not, the student has to come back to the
university after the last day of classes of the semester stated in the VSU
academic calendar for legal and safety purpose. The student is
required to finish his/her training in the accommodation facilities
inside the campus.
3.2. The trainee is required to attend the post industry practice meeting to
assess relevant issues and problems as well as lessons learned
pertaining to their training.
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3.3. A student who failed to comply the industry practice within the
specified time is given one semester grace period and must nrol five
units of Hrtm 200. In case he cannot comply within the grace period,
he has to enrol seven units in the succeeding semester/s until its
completion.
D. DEPLOYMENT GUIDELINES
This serves as the student-trainee’s reminder on the necessary things to
prepare as well as appropriate behavior in the industry before undertaking the on-
the-job training for approximately three months or 100 days (six days duty a week
with one rest day) for HRM and two months or 63 days (five days duty a week with
two rest days) for TM.
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corporate uniform
chef’s uniform including the footwear*
housekeeping uniform*
F&B and Front office uniform*
a pair of shoes (may be used for formal, casual or semi-formal occasion)
a pair of skin tone or light black stockings (for female) and black socks (for
gentlemen)
a pair of slippers
a small handbag or pouch for important things to bring on duty
pocket notebook (which will also serve as the duty diary)
vitamins
basic hygiene supplies (especially for those in island and countryside
establishments/offices)
punch card
validated school identification card
presentable nameplate
report outline/approved case study outline
allowance
original copies of the following enclosed in a folder: validated certificate of
registration (Hrtm 200.5), notarized parental consent, student training
agreement (if any), endorsement letter, medical examination results, medical
certificate, health card (if required), NBI clearance, performance evaluation
form (one form per department or area assigned), and other pertinent
documents required by the establishment
*bring only if the establishment does not provide a uniform or require another
uniform
Note:
1. For student trainees outside of Leyte, kindly check necessary details in your
ticket such as sail or flight date, time, sea or airport, destination, vessel or
aircraft and arrival area. Arrive at least two hours prior to time of departure.
2. If not familiar with the place of the establishment yet, be sure a relative will
pick you up from the port.
3. Inform immediately your adviser or coordinator and your parents upon
arrival in your boarding house.
E. TRAINING PROTOCOLS
1. Report for duty clean and well groomed. Always take a “second look” at
yourself before reporting for duty.
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2. Be punctual. Always inform your immediate supervisor for absences or
tardiness. Do not forget to get the establishment’s contact number and know
the names of your immediate superior or assigned staff.
3. Follow the company dress code policy. When allowed to wear civilian clothes,
do not wear pedals, shorts, slippers or any unacceptable attire in the
hospitality and tourism industry. Males should have short and properly
trimmed hair; no mustache. Females should wear light make up; hairs tied
at the back. Put on your nameplate for identification purposes.
4. Pass only through employees’ entrance and exit.
5. Advise your parents to contact you during off-duty hours. Give the contact
number of the establishment/agency to your family so that you can be readily
accessible, in case of emergency.
6. Avoid bringing your valuables or big amount of cash to the establishment
while on duty. The management of the company as well as the university will
not replace any lost things due to negligence and carelessness.
7. Leave any problems behind so as not to affect your training.
Duty Period
1. Smile always.
2. Greet everybody in the hotel every time you meet them. Always call all office
staff, “Sir/Maam”.
3. Do not forget to time in and out. Always affix your signature in the Daily Time
record and have your superior sign it upon reporting for duty and before
leaving your duty (if applicable). Refrain from accepting any favors coming
from any staff of the establishment to avoid problems that might possibly
escalate and could affect your performance, such as timecheating.
4. Attend and pay attention to daily briefings conducted in assigned department,
if there are any.
5. Follow the establishment’s/agency’s rules and regulations, such as: observing
silence, business hours, break time (especially in the office); no loitering and
bystanding in guests and office floors; no smoking and chewing of gums
while on duty; no using of guests’ facilities, amenities and other items; no
using of telephone; and related policies. If mobile phones are allowed while
on duty, turn it off or put it in silent mode.
6. Respect everybody in the establishment/agency. Always say, “excuse me” and
“thank you” whenever appropriate.
7. Maintain a level of professional relationship with establishment’s/agency’s
staff. Personal relationship is not allowed.
8. Do not expect for cash allowance nor free meals from the establishment.
These privileges are upon the company’s discretion. Bring your own snacks
or meals. Unless allowed, do not eat leftovers or extra foods especially in
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front of the guest or managers. Do not bring foods outside of the
establishment without written approval from authorized personnel.
9. Know your limitations as a student trainee. Do only the given task. Ask
permission and approval from your immediate superior if your help is needed
in another department.
10. For personal safety, always request to work with another practicumer.
11. Observe cleanliness and orderliness while on duty.
12. Always follow instructions such as in handling equipment and chemicals or
ask the supervision of your assigned employee. Work closely with your
assigned hotel/restaurant/agency/office employee/supervisor.
13. Ask questions, if necessary, and at times when the staff are not busy and in
the mood to
share their knowledge regarding their expertise.
14. Report any loss/damage of the establishment’s/office property as well as any
accident/injury involving its guest and employees.
15. Refer to your superior any concerns or matters arising during the operation.
Do not work it with your own. Follow protocols in resolving problems or
conflicts.
16. Refrain from visiting fellow OJTs while at work.
17. Have the initiative to look for something to do rather than resting in a place
even if it’s not visible to the guests or your supervisors. This will avoid you
getting caught by the supervisor and be reprimanded.
18. Do not sit when entertaining guests, or when on duty in the service areas
(guestrooms, dining rooms, function rooms, lobby, etc.). If permitted, sit
only at designated areas where guest cannot see you.
19. Visitors are not allowed inside the establishment/agency premises and during
duty hours.
20. Do not render overtime/under time or change day-off schedule unless
requested and/or approved by the Human Resource Department.
21. Think before you speak.
22. Never turn your back to someone talking to you. Always ask permission before
leaving someone who is talking to you.
23. Engaging in personal business as well as reading magazines, newspapers or
journals are strictly not allowed during the training.
24. Acts of immorality is a ground for the termination of training.
25. Be honest with personal records and do not change it without valid reason and
approval from the management.
26. Notify your Industry Practice Adviser/Coordinator when asked to do errands
outside the establishment. If possible, refuse politely and explain your valid
reason.
27. Accept any criticisms and feedback from your assigned employee or superior.
Do not answer them back unless with consensus. Be open to suggestions to
help you do better next time.
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28. Maintain confidentiality for any overheard conversations or information
regarding the establishment, unless authorized to speak in behalf. Do not
share personal comments or opinions if asked regarding personal situations
by anybody in the establishment or regarding management practices.
29. Maintain open communication with your Industry Practice
Adviser/Coordinator. Ask for their contact number and DCHM’s contact
number before deployment. Report immediately any untoward incident or
serious concerns encountered pertaining your training.
30. Report immediately to your training officer or Industry Practice
Adviser/Coordinator any irregularities pertaining to your training especially
if it will affect you and the school’s reputation.
31. Refrain from giving anything such as token or free snacks to the employees of
the establishment even if your intention is good.
After Duty
1. Do not expose yourself to potential risks, like accepting rides offered
employees, or allowing them to accompany you home. Always go off duty
with fellow practicumer/s especially during late hours. Ride in the company
shuttle bus, if allowed, together with other practicumers.
2. Refrain from going out with employees/guests or accept guests’/employees
invitation as well as gratuities which include tips and gifts. If possible, try to
refuse politely as this might arise to misunderstandings from the
establishment. Attendance to company functions is encouraged but when
held outside the company premises, seek the Industry Practice
Adviser’s/Coordinator’s approval.
3. Check your belongings before leaving the company’s premises after every duty.
Things or other properties belonging to the company/office might be placed
in your bag mistakenly.
4. Ask prior approval from superiors when taking photos for documentation
purposes and when taking out company forms.
5. Remember to inform the Management when you will be finished with the
required number of training hours so that the evaluation and certificate of
training can be prepared before you leave the establishment. Likewise,
inform your adviser or coordinator when you are about to finish your training
for any assistance (if needed).
6. Let proper authorities accomplish and sign your performance evaluation
forms.
7. Do not forget to thank the people who helped in your Practicum training.
Note: While you are in the establishment, it is important that you take good care of
each other. Constant communication and openness to your classmates are
important so that you will not feel “homesick” and if there are problems, somebody
can help or advise you.
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CHAPTER 4
A. DOCUMENTS
Student trainee applicants must submit the following documents to the
Industry Practice Coordinator during the application period.
5. Three (3) pcs of 2”x2” or passport size in white or blue background colored
photo – most recent
a. Application letter
b. Curriculum Vitae pasted on upper right corner
6. Three (3) sets of True copy of grades – secure from the office of the
registrar. These will be attached in the introduction/endorsement letter.
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All these documents are to be placed inside the long plastic envelope, with
the following information printed on the upper right-hand corner:
Speakers from the industry and a former practicum student shall be invited to
share insights, expectations and experiences.
C. ADMISSION REQUIREMENTS
1. Student trainee passed the assessment qualifications and guidelines set
by the department prior to enrol in Hrtm 200.2 and Hrtm 200.5 (Industry
Practice).
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3. The student/trainee should submit a letter of endorsement from the
school’s authorized personnel confirming that she/he is indeed qualified
to complete the on-the-job training program.
D. ACADEMIC REQUIREMENTS
1. Attendance
1.1. The student trainee should observe punctuality and regular attendance in
reporting to class (Hrtm 200.2) and to his/her assigned duty (Hrtm 200.5).
He/she should religiously accomplish the attendance sheet noted by the
onsite supervisor.
1.2. Attendance to trainings and seminars as required (e.g. Anti-sexual
harassment, work ethics, others) prior to deployment (Hrtm 200.2).
1.3. The required number of hours of practicum must be complete within the
time frame set by the department
1.4. If the university would require the student trainee(s) attendance to official
activities or functions, the Industry Practice Coordinator / Adviser (if
needed) will send an official communication to the company host / partner
On-site immediate Supervisor for such purpose at least three days before
the said date of said activity.
1.5. Attendance to the Practicum Orientation is a must.
E. PLACEMENT PROCEDURES
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4. The practicum faculty arranges for an interview schedule and sends the
student to the interview site together with the documents.
5. Once the student has been accepted, he/she should submit the accepted
letter from the institution together with the training program to the
practicum/industry practice coordinator.
2. Internship Abroad – If a student will avail of internship abroad and will earn
an equivalent number of hours as required in the approved
practicum/industry practice creditable hour requirement.
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G. PERFORMANCE EVALUATION REPORTS
Procedure:
Responsibility Process
Gives the Performance Evaluation form to
Student designated Evaluator after finishing training in
that section or department
Receives PEF
Training Institution Verifies evaluator’s signature
Practicum Coordinator Signs form opposite Evaluator’s signature
Forwards PEF to Practicum/Industry Practice
Coordinator
This is a daily time record that will serve as time monitoring for student’s
attendance and a log sheet details to their observations and experiences. This is part
of the practicum report as students were advised to have small notebook which can
be placed on their pocket for easy retrieval. The entries in the logbook will facilitate
the student trainee remembering work undertaken during specific periods when the
student prepares the practicum report.
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I. CERTIFICATION
J. Final Permit
The student must submit together with all the requirements, an approved
copy of the Industry Practice Report to the Department through the Industry
Practice Coordinator a PDF format placed in compact disc.
K. Criteria
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Chapter 5
THE INDUSTRY PRACTICE REPORT & CASE STUDY FORMAT
1. Use A4-size bond paper (one side only); the font size is 12 points, Times New
Roman.
The top & left margin must be 1.5”, and 1” on the right and bottom margin
3. Subheadings are flushed to the left margin, three spaces down from the main
heading or title, in bold lower case letters; not italicized, nor underscored; no
colon after it. The text begins two spaces below the subheading, and indented
using the tab bar.
4. A paragraph is composed of related sentences. It must be indented from the
left margin using the tab key, and justified.
5. Writing tone must be formal. Avoid slang words and colloquial terms,
abbreviations and contracted words, such as don’t, doesn’t, etc. Acronyms
maybe used as long as they are already spelled out in the earlier part of the
report.
6. The training experiences/activities must be the subject of the report rather
than the person/trainee. This eliminates the use of personal pronouns such as
I, he/she, we, the trainee. For example: “The training included…” instead of “I
was assigned in…”; “The training started on …”, instead of “My training started
on…”. The use of personal pronouns, however, maybe allowed in the
Acknowledgement, and in some instances, in the Activities & Outcomes.
7. Observe the ABC (accurate, brief, and clear) in writing. Use simple words and
sentences. Sentences should not begin with a conjunction, such as “And”,
“Because”, etc.
8. Acknowledgement must not exceed 2 pages. Introduction must not be more
than 3 pages, double-spaced.
9. Figures and tables must be described or discussed first before each lay-out.
They must be properly cited in the text. Figures must have captions below
them, and tables must have table numbers and titles above them.
10. Information and data taken from the establishment’s manuals, reports,
brochure, and from other sources must be rephrased or summarized, and
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properly acknowledged. References or literature cited must be written
according to prescribed format.
11. Pertinent documents such as brochures, company forms, etc. must be placed
in the appendices. Append only those that are necessary. They must be
properly cited and numbered consecutively in the body of the report.
12. Arabic numerals must be used in paging the body of the report, and Roman
numerals in the preliminaries. Place the page numbers on the upper right
corner of each page.
13. Entries (e.g. numbers, titles, pages) in the Table of Contents, List of Tables,
List of Figures, List of Appendices must be consistent with those found in the
body of the report. Proofreading of draft report is necessary before printing
the final copy.
14. The cover page, title page, transmittal and approval sheet must bear the same
title of the report. The title of the report in the cover, and title pages must
follow an inverted pyramid format, preferably in three (3) lines only.
1. The 1st draft of the report must be submitted to the adviser for review of
format, determination of topic outline, and grading. The adviser may indicate
in the pages his/her general comments and observation about the report. In
submitting the report, the date, time and contact number of the student must
be indicated in the upper right corner of the cover page.
2. When necessary and upon the advice of the adviser, the 2nd draft may be
submitted to an English critic for editing. The edited report must be encoded
correctly, proofread and submit it back to the adviser.
3. The final copy is produced upon advice of the adviser.
4. The hard copy of the final report must be submitted to the adviser for
approval. Then, the department head, then the college dean, and to the
registrar for recording.
5. The original copy of the approved transmittal and approved sheet must be
attached to the clearance.
6. An electronic copy of the report with the scanned approval sheet and
transmittal and two hard copies of the report must be submitted to the
University Library.
7. A hard copy of the report must be submitted to the Industry Practice Adviser
for his/her file. It is recommended to have this copy bound in a bookbinding
shop outside of VSU. Without the adviser’s copy, the manuscript certification
will not be signed.
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REPORT OUTLINE
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TITLE PAGE FORMAT
(Note: Title is the same as that of the Cover Page)
Semester to graduate
School Year
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APPROVAL SHEET
NANCY V. DUMAGUING
Department Head Date Signed: __________
ANTONIO P. ABAMO
Dean Date Signed: __________
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TRANSMITTAL
of the requirements for the degree of Bachelor of Science in Hotel, Restaurant and
AIREEN Y. CLORES
Adviser
________________
Date Signed
NANCY V. DUMAGUING
Department Head
_____________
Date Signed
ANTONIO P. ABAMO
Dean
______________
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Date Signed
TABLE OF CONTENTS
TITLE PAGE
TITLE PAGE i
TRANSMITTAL ii
ACKNOWLEDGMENT iii
TABLE OF CONTENTS iv
LIST OF TABLES v
LIST OF FIGURES vi
INTRODUCTION viii
RECOMMENDATIONS 25
LITERATURE CITED 27
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APPENDICES 28
LIST OF TABLES
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LIST OF FIGURES
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LIST OF APPENDICES
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INTRODUCTION
General statement about the hospitality and tourism industry and its sub-sectors
(e.g. resorts, hotels, recreation & theme parks, etc)
Classification of hospitality establishments according to DOT rating standards,
and the classification, location and ownership of the host establishment.
General and specific objectives of the report, e.g.
General Objective: …to discuss and analyze the management and operation of the
Food and Beverage Service Section of Hotel Don Filipe.
What are the types of accommodation? How do they differ from one
another? What facilities and amenities are common to all the types?
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OPERATIONAL SYSTEMS AND PROCEDURES IN THE
(Name of department/section)
Present the functional structure of the organization. (Names of people holding the
position are immaterial (not necessary). However, the student must know who they
are so that appropriate pronouns—he or she-- are used in the text
Describe the flow of authority and the specific positions in the department, as well
as their respective duties and responsibilities.
How does the department relate to the entire organization? (Use the general
organizational chart in the Profile of the establishment as your guide.)
Discuss briefly the policies and practices of the establishment in hiring employees
of the department
Present briefly the policies and practices regarding salaries, benefits and incentives
of employees in the department.
Discuss briefly the major policies on discipline in the department, types of offenses
and violations and corresponding disciplinary action
Explain the flow of operation of the major tasks in the department (e.g. Front Office:
reservation/booking, registering guest, etc; Housekeeping: cleaning vacant rooms,
cleaning occupied rooms, cleaning check-out rooms, etc.). (Note: present the figure
on the flow chart)
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Using the flow chart, describe the procedure of the operation, including records
and forms used. Whenever appropriate, answer questions What, Who, When,
How, Where and Why;
Note: Support this portion with specific records and forms used and cited as
Appendices
RECOMMENDATIONS
LITERATURE CITED
APPENDICES
Assign consecutively letters or numbers to every forms, tables, & brochures being
appended. They should have appropriate titles or captions.
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Appendix 1
Checklist of requirements
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Appendix 2
Sample OJT Intent Form
Directions: Please attached a True Copy of Grades secured from the Registrar and Copy of Registration
Date : _____________________
To : _____________________
Industry Practice Coordinator
From : _____________________
Student’s Name
Questions:
1. Are you taking industry practice in the first semester of fourth year? ______
Second semester of fourth year? ___
2. Are you submitting alternate practicum training hours? If yes, how many hours
did you complete? _______________________
Please attach copies of the certificate of attendance and report.
3. Do you have any subject deficiencies (Incomplete or failing marks) for your year
level? Please indicate the subject(s) & the reason (s) for the deficiency.
______________________________
Name and Signature of Student
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Appendix 3
INDUSTRY TRAINING APPLICATION FORM
Direction: Fill up this form completely indicating your choice of establishment and attach necessary documents.
Submit it personally to the coordinator for immediate assessment and approval. Place in a clear envelope together
with your application letter address to your first choice of establishment with your curriculum vitae.
Date : _____________________________________
To : ______________________________________
The Industry Practice Coordinator
From : ______________________________________
This has reference to my practicum application. After reviewing the list of accredited
training partners of the school, I am interested in taking practicum in the following establishments:
2. I promise to abide by all rules and regulations of the establishment where I will take my
practicum/industry practice training.
3. I promise to abide by all the guidelines and rules and regulations of VSU for the industry
practice/immersion programs as stated in my Training Manual.
4. In the event that I am not placed in any of the above establishment of my choice by
_________________________________ then I agree to be placed in an establishment
(Date of Start)
chosen by the school.
5. I promise to finish my industry practice in the establishment that I started with except in
unforeseen and unavoidable circumstances beyond my control. Evaluation of termination
of my training in this establishment shall be at the sole discretion of VSU.
Signed By:
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Appendix 4
SAMPLE FORMAT OF RESUME
I.D. Picture
NAME
ADDRESS
TELEPHONE NUMBER
EDUCATIONAL BACKGROUND:
Inclusive Years* Degree Earned
Name of School
Address
Honors Received
Note: Arrange from college, high school and elementary
WORK EXPERIENCE:
Inclusive Years* Position Company Name & Address
Note: A short description of your job may be includes
EXTRA CURRICULAR ACTIVITIES:
Inclusive Year/Dates* : Position/Activities : Organization
SEMINARS & TRAINING ATTENDED:
Inclusive Year/Dates* : Position/Activities : Organization
PERSONAL BACKGROUND:
Age, Gender, Weight, Height, and Civil Status
REFERENCES: (May be made available upon request)
If student decides to include name of references, this format is suggested. (at least 3)
Name:
Position:
Employer:
Telephone Number:
Note: Avoid using references whose surname is the same as applicant
Arrange chronologically, from most recent to revisions
FOR PRACTICUM PURPOSE ONLY
______________________________
(Name of Student and Signature)
__________________________
DATE
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Appendix 5
Cover Letter
I am John Ryan, a fourth year Bachelor of Science in Hotel, Restaurant and Tourism
Management student of the Visayas State University, Visca Baybay City, Leyte. In Who you are?
partial fulfillment for the requirements of HRTM 200 (Industry Practice), I am required Why you are
to undergo an 800 hours On-The-Job training starting August 1, 2018. It is my genuine writing?
desire to apply as a student trainee in your prestigious establishment as I feel I am a Why them?
genuine candidate for the position.
I am confident that I am qualified for this trainee position given the backgrounds, Sell yourself
knowledge, trainings and seminars in the campus that would be beneficial to your Tell about your previous
needs. The experiences I will obtain in your establishment will surely develop my skills work experience (and
and acquired additional knowledge in the field of Hospitality Management. possibly about studies)
Tell how you can
contribute
I enclosed here my curriculum vitae for more detailed information and other documents
for your perusal. I am willing to come for an interview and discuss to you personally
my qualifications. Please do contact me through my phone number at 09553962225 or
through my Email at wilmersarajenafelicilda@gmail.com, at any time you find most
convenient. Thank you for taking the time to read my application.
Enclosure of support documents (certificates,
TOR/copy of grades, COR)
Sincerely,
Invite them to contact you for interview
Place your number near the end
Never forget to thank them
Closing
Signature
Your Name (Typed)
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Appendix 6
Introduction Letter
_________________
_________________
_________________
This is to introduce to you the following bonafide students of the Visayas State University
who wish to be accepted as On-the-Job (OJT) trainees in your establishment.
Leonor, Allen Glenn Lambino
Ubuza, Brian Kylle Bernales
They are in their senior year of the Bachelor of Science in Hotel, Restaurant and Tourism
Management. As a requirement of this course prior to graduation, students are required to undergo
800 hours of practicum training in various areas to enable them to relate their field of interest with
actual work experience.
Official endorsement will follow if they are accepted in your establishment and after they complied
the requirements for deployment. Kindly return the Acceptance Form for our information and
record purposes (Please see attached). We are grateful for your cooperation and support. Should
you have any concerns and queries you would like to bring to our intention, you may contact us
through this email address aireenclores@vsu.edu.ph or through the coordinator’s mobile number
09173002798.
Thank you.
AIREEN Y. CLORES
Coordinator, Hrtm 200 (Industry Practice)
NANCY V. DUMAGUING
Head, DCHM
VSU’s Vision: A globally competitive university for science, technology, and environmental conservation.
VSU’s Mission: Development of a highly competitive human resource, cutting-edge scientific knowledge and innovative
technologies for sustainable communities and environment.
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(may be typed in establishment’s paper with logo)
ACCEPTANCE FORM
Date: _________
Dear Sir/Madame,
We would like to inform your school that we have accepted for practicum training
students from your college/department with details as follows:
Student Details:
Establishment details:
Thank you.
Sincerely,
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Appendix 7
INDUSTRY TRAINING PROGRAM PLAN
Certified by:
Note: a copy must be submitted to the DCHM Office c/o Practicum Chair
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Appendix 8
Performance Evaluation
DEPARTMENT OF CONSUMER & HOSPITALITY MANAGEMENT
College of Management & Economics
Visayas State University
Visca, Baybay City, Leyte
______________________________________________________________________________
PERFORMANCE EVALUATION REPORT
4- VERY SATISFACTORY -if the performance shows above the expected and desired
professional qualities and growth
3- SATISFACTORY -if the performance shows the expected and desired
professional qualities and growth
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CATEGORY/CRITERIA 5 4 3 2 1
WORK PERFORMANCE
regular and punctual in reporting for work
assumes responsibility willingly and voluntarily
alert, focused, fast and accurate in accomplishing the assigned task
extends extra effort in doing other tasks
consistent and able to carry instructions well
has knowledge of the assigned task
productive and utilizes time wisely
CATEGORY/CRITERIA 5 4 3 2 1
follows standard operating procedures
finishes task completely and neatly
is calm under pressure
shows interest in the assigned task and is always willing to learn
can speak, write and comprehend the language used as a medium of
instruction
practices safety and sanitation standards
Subtotal
Strong Points: Points that needs improvement:
INTERPERSONAL RELATIONSHIP
ability to inspire others
reliable and dependable
extends extra help for other tasks to be finished on time
works harmoniously with peers
respectful and courteous to everybody
maintains good and effective public relations
displays teamwork
open and can easily get along with others
Subtotal
Strong Points: Points that needs improvement:
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Subtotal
Strong Points: Points that needs improvement:
GUEST RELATIONS
courteous and polite
anticipates guest’s needs
fast in rendering service
CATEGORY/CRITERIA 5 4 3 2 1
reliable and dependable in the up selling of products and service
Subtotal
Strong Points: Points that needs improvement:
Strengths:
Weaknesses:
_____________________________
OJT Coordinator
Date: ______________
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APPENDIX 9
MEMORANDUM OF AGREEMENT (MOA)
WITNESSETH:
NOW, THEREFORE, for in consideration of the foregoing premises, both parties and the
terms and conditions hereinafter set forth, the parties agree as they have agreed as follows:
1. Coordinate with the INDUSTRY PARTNER for the training of its Hotel, Restaurant and
Tourism Management students, represented by the Dean / Department Head / Industry Practice
Coordinator;
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2. Assess qualifications of student trainees for on-the-job training, and officially introduce them
to the establishment;
3. Ensure that the student intern will acquire actual and relevant competencies in each learning
area, assignments, and schedule of activities in accordance to the internship plan;
4. Require students to comply the following documents and furnish the INDUSTRY PARTNER
of such documents:
a. Student Profile;
b. Community clearances (Barangay, Police and NBI clearance);
c. Medical certificate;
d. Parental consent;
e. Industry Practice Training Plan
5. Officially endorse qualified student-applicants after complying pre-practicum requirements;
6. Require students to complete the required number of hours of practicum and hands-on training
as specified above, at eight (8) hours duty a day with one day rest during the week and allow
students to conduct an overtime to at most two hours a day only;
7. Ensure that student trainees are accommodated in a safe boarding house, preferably near the
establishment;
8. Agree to require all student trainees to strictly adhere to the rules and regulations set by the
INDUSTRY PARTNER;
9. Provide the INDUSTRY PARTNER a student practicum performance evaluation form to be
used in evaluating student’s performance during the duration of the training program;
10. Designate a Program Coordinator or Adviser who shall work closely with the INDUSTRY
PARTNER to supervise and monitor the effective implementation of the training program and
activities of the student trainees and to discuss matters relevant thereto;
11. Together with the student trainees and parents concerned, renounce and waive any claim
against the INDUSTRY PARTNER on any injury that the trainee/s may sustain or suffer in the
course of training program except when the injury is due to negligence of the INDUSTRY
PARTNER.
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every training week. He/She may be assigned on a night shift as need arises
without compromising his/her safety.
3.1.2.Unless otherwise approved by the host training establishment, overtime work at
the most two (2) hours a day may be deducted upon the exigency of work or to
cover up absences and under time.
3.1.3.The student-trainee agrees to observe one (1) rest day for every training week.
3.1.4.Provides practical training or work experience in accordance with agreed
internship plan and schedule of activities.
3.1.5. The Industry Partner shall seek for the approval in writing, for the Academe
Partner representative and/or the Student Trainee’s parent or guardian in case that
he/she will be required to do an overtime or brought to another place outside of
the original place of work.
3.2. Incentives:
3.2.1.May provide necessary incentives to the student interns such as free duty meals,
travel allowance and uniform, if applicable.
4. Designate its own supervisors/department heads to observe, coordinate, supervise and report
on the implementation of the training program and should adhere the following:
4.1. To confirm the Student Trainee’s OJT Performance Evaluation Report by affixing their
signature on the said document.
4.2. To provide the Academe Partner with an honest and objective evaluation of the Student
Trainee’s performance prior to or upon the completion of 800 hours training.
5. Have the sole prerogative to designate areas or assignments relevant to the field of
specialization and work shifts of the student trainees according to INDUSTRY PARTNER's
requirements.
6. Reserve the right to terminate the training hours of the student trainee who:
a. does not comply with the INDUSTRY PARTNER's rules and regulations;
b. does not behave in a manner expected by the INDUSTRY PARTNER; and
c. performs below the standards set by the INDUSTRY PARTNER;
7. Allow students access to the basic information of the establishment/agency such as
brochures, and other materials intended for public consumption;
8. Issue certificate of completion to student trainees at the end of the training period, specifying
the number of hours completed;
9. Accomplish and submit to the Academe Partner through the coordinator or adviser the
evaluation of the student trainee’s performance, within the next three (3) days from the last day
of the training.
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2. Attend the scheduled orientation meetings with the Industry Practice Coordinator/Adviser(s)
and submit the requirements for the Industry Practice Program, Progress Report and Final
Output;
3. Observe and follow all the company’s rules, policies, code of conduct, code of discipline, safety
and security procedures, and the likes for the effective, safe and successful completion of the
program.
4. Regularly report to the company for the practicum work and notify the immediate superior or
any key personnel in case of inability to do so for any reason whatsoever; In case the student
intern will be unable to finish his//her internship within the designated period, he/she (student
trainee) shall inform the Industry Practice Coordinator and his/her immediate superior in
writing of his/her intent and reasons to prematurely end his internship, at least three (3) working
days before his last day of internship. Failure to complete the internship program without valid
cause disqualifies the student intern/trainee from retaking the program.
5. To exercise care, due diligence and safety in using all company resources and to return any
company property issued (to the student trainee) in good condition upon the completion of the
OJT;
6. Perform all reasonably OJT/ PRACTICUM / INDUSTRY PRACTICE related tasks, duties and
responsibilities assigned by the immediate superior;
7. Report to the Industry Practice Coordinator for an exit assessment after the completion of the
internship period.
1. The INDUSTRY PARTNER shall inform immediately the ACADEME PARTNER of any
unacceptable behavior committed by the student trainee during the practicum period, such as
tardiness and absences.
2. The Student Trainee shall be personally responsible for any and all liabilities or damage to
property or injury to guests and employees of the INDUSTRY PARTNER which maybe
occasioned by their intentional and negligent acts while in the course of the training program.
3. The number of student trainees to be accepted by the INDUSTRY PARTNER shall be treated
on a case-to-case basis, subject to the mutual consent of both parties.
4. It is understood that no employer-employee relationship exist between the student trainees and
the INDUSTRY PARTNER. Furthermore, the INDUSTRY PARTNER shall not directly or
indirectly, enter into any kind of employer-employee relationship with any of the student
trainees during the duration of the training program and shall not hire any student trainee who
has not satisfactorily completed the training program. However, nothing herein shall prevent
the INDUSTRY PARTNER from securing the services of the students who have satisfactorily
completed the training program.
It is understood that this agreement shall take effect immediately upon signing hereof and shall
remain valid thereafter unless otherwise rescinded or revoked. Either party reserved the right to
terminate this agreement after thirty (30) days’ notice of its participation or involvement in the
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program should evaluation show that the program has no appreciated benefits to either or both
parties or for any valid or justifiable reasons.
IN WITNESS WHEREOF, we both set our hand this ____ day of _____, 2018, in
________, __________, Philippines.
__________________________________
Signature of Student Trainee over Printed Name
Conforme:
_____________________________ _________________________
Father’s Signature over Printed Name Mother’s Signature over Printed
Name
Date Signed: _________________ Date Signed: _____________
CTC Issued on: _______________ CTC Issued on: ________________
CTC Issued at: _______________ CTC Issued at: _________________
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Signed in the Presence of:
NANCY V. DUMAGUING
Head, DCHM
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ACKNOWLEDGEMENT
BEFORE ME, a Notary Public for and in the City of _________ on this ___ day of
_____________, 2018, personally appeared:
Known to me to be the same persons who executed the foregoing instrument consisting of
four (4) pages including this page wherein this Acknowledgement is written, and acknowledged to
me that the same is their free and voluntary act and deed and those of the corporation/school they
respectively represent.
WITNESS MY HAND AND SEAL on the date and place above written.
NOTARY PUBLIC
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APPENDIX 10
DEPARTMENT OF CONSUMER AND HOSPITALITY MANAGEMENT
College of Management and Economics
Visayas State University
Visca, Baybay City, Leyte
______________________________________________________________________________________
Interviewee_________________________________ Date______________________
Establishment_______________________________________________
CRITERIA 3 2 1 0 SCORE
Respond to welcome Polite, gracious and Polite Barely No response
enthusiastic acknowledges
welcome
Introduction Spoke clearly and Spoke clearly and Spoke unclearly No introduction
confidently made eye contact and seldom made
eye contact
Posture Sat up straight, Sat up straight and Didn’t sit straight Sat awkwardly
leaned forward sometimes leaned all the time and
forward leaned forward
some of the time
Attire and grooming Dress appropriately Dress Dress less Dress
; well groomed appropriately but appropriately and inappropriately
less well groomed; less well groomed and poorly
or vice versa groomed
Response to small Responded Answered Answered with one Did not know
talk naturally, showed sometimes with word answers what to say
interest interest
Ability to questions were Uses English Rarely uses Answers
Communicate using fluently and frequently, English, answers questions in
English as the concisely answered answers were do not connect to vernacular, no
medium sometimes left questions explanation
hanging were made
Response to Knowledgeable, Answers were Answer were brief, Did not know,
questions about the showed you had brief but showed somewhat was unable to
position “done your knowledege of the uncertain answer
homework” position
Response to Informative, Gave some details Brief, no Nervous, unable
questions about self detailed about yourself elaboration to answer
Expressions of thanks Sincere, specific, Made eye contact Simply said No thanks
gracious and said thank you “Thank you” expressed
Closing Friendly and polite, Friendly and polite Polite but did not Did not know
affirmed interest in express interest in what to say
the industry practice the industry
practice
Exit Exited promptly Lingered briefly Did not exit Exited
promptly awkwardly
Overall Score ____
Recommendation: ______ready for OJT
______
Remarks:_______________________________________________________________
__________________________________
Signature of Interviewer over Printed Name
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