Hospitality

The reception and entertainment of guests, visitors, or strangers at resorts; membership

clubs, conventions, attractions, special events; and other services for travelers and
tourists.
Tourism
Tourist travel and the services connected with it, regarded as an industry combined with
hospitality.
Recreation
One of the five reasons why people travel:
a wish for rest, relaxation, sports and entertainment.
Business
One of the five reasons why people travel:
a need to conduct business, attend a conference, convention, or meeting.
Culture
One of the five reasons why people travel:
a desire to learn about different places and things of interest.
Health Issues
One of the five reasons why people travel:
a need for diagnosis or treatment from a non-local medical facility
Visits to friends and family
One of the five reasons why people travel:
a wish or need to spend time with loved ones.
Lodging
To temporarily have a room in a hotel, motel, inn, bed & breakfast, or hostel.
Infrastructure
The basic, underlying framework or features of a system or organization.
Diversity
The human quality of being different or vaired.
Inclusive
Not excluding any particular groups of people.
Tangible Services
Services that provide for guest expectations using the physical assets of the property.
Intangible Services
Items of value to guests such as comfort, safety, and enjoyable experiences that meet
their emotional needs and expectations.
Basic Skills of Guest Service
Safety, Courtesy, Show, Efficiency
Accommodations
Hotels, Resorts, Motels, Hostels, Vacation rentals, Vacation ownership, Bed &
Breakfasts, RVs and Camping
Transportation
Airlines, Cruise lines, Rail, Car rentals, tour/coach operators, bus lines, taxis
Attractions
Theme parks, zoos, parks, natural wonders, heritage sites
Food and Beverage
Restaurants
what's the word "travel" derived from?
From French word travail, which means "toil and labor"
What are some of the early motivators of travel and who are some of the people
that impacted travel?
1. Trade
2. Commerce
3. Organized Religion
4. Marco Polo
5. Magnetic Compass
Steamships
17th/18th Century
Connected Europe & Americans - Cruise Lines
Railroads
England 1804
Thomas Cook-1841
Late 1800 USA
Automobiles in the 19th century...
horses were for short distance, trains and ships for long distance
What year and where were bicycles introduced?
1867 at the Paris worlds fair. Paved roads were build for bicycles and surprisingly
bicycles manufactures.
Where did the 1st engine automobile came from?
France. Heavy tricycles powered by steam.
Where did the 1st gas engine came from?
Germany. Henry Ford -1908, 1st model T.
What was the new form of Transportation and its Revolution?
British-1919 Paris to London
1918-USA Postal Service
Pan AM-1927 -DC-3
What was the primary reason for travel? why? which century?
Trade. magnetic compass. 13th century
What became popular in the 14th century?
Travel for cultural/artistic reasons
When did the pineapple become the official symbol of the Hospitality
Management and why?
17th century. It symbolized the warmest welcome a hostess could extend to er guests.
GMCVB
Greater Miami Convention & Visitors Bureau
History of Lodging- 1st Inns
were probably first inns-Greeks-500 BC. No one knows for sure
History of Lodging-Middle Ages
Inns were buit along highways. Most likelynof Questinable reputations
History of Lodging-17th Century
Inns were well established in England & the Continent - important social & political
gathering
History of Lodging- when was the word "hotel" was first used and where?
1760- in England
History of Lodging- What year, size, name and city was the 1st the hotel in USA?
1974, 70 rooms, City Hotel in NYC
Pioneers of Lodging
Cesar Ritz. His friend, August Escofier, was a famous chef who latter became well
known for his kitchen Management techiniques
History of Food Service- 17th century
Full scale restaurant began on both sides of Atlantic. Louis XIV, France, prepared food
on large scale
History of Food Service-Who learned to appreciate good French food and wine
and to he introduced them to?
Thomas Jefferson (while ambassador to France), introduced them to White house
functions when he became president
History of Food Service-Pioneers
1875, Frank Harvey, opened 2 restaurants along the Railroads
1925, Howard Johnson-ice cream chains, known as the first franchisor
Ray Kroc - the Big Mac
World changes that affect the industry
-Technological advances
-Growing Populations
-Aging Population
-wealthier population
-increasess leisute time
-seasonality less important
-ecoturism growing
What are some of the reasons people travel?
1. To gather information
2. Prestigr
3. Health
4. Status/interpersonal