Proposal for Cash on Delivery Services

Document Version: 2.0

Dated: April 25th,2018
About blueEx - “Simply
Simply Different
Different”
blueEx is a unique company with a unique value Chain. blueEx provides its clientele, consultancy and
services for:

• Online Promotion & Customer Acquisition

• Customer Satisfaction & Retention
• Transaction, Delivery & Fulfillment

Our Digital, Technology and Logistics Departments have years of experience and expertise to create and
provide the right solution for you. Contact us today and let us grow your business.

Our Clientele:

Unilever Pakistan Habib University Labels Liberty Books

Daaman Summit Bank Cinepax` Aman Foundation

Gulabo Azad Clothing Stone Age Latelier

About our Parent Company
Universal Network Systems (UNS) group of companies is listed in thetop 10 providers of products and
services in the logistics and logistics technology industry in Pakistan. Nationally renowned, providing
highly reliable services and products, enhanced with state
state-of-the-art
art technology, an employee base of
about150 professionals and two decades of operations, uniquely positions us to deliver total logistics
and technology solutions and comprehensively address all kinds of challenges.

The Company has the following recognitions and associations:

• Certified ISO 9001:2008

• Member, International Air Transport Association (IATA)
• Member, International Federation of Freight Forwarders Association (FIATA)
• Member, Air Cargo Agents of Pakistan (ACAAP) and Pakistan International Freight Forwarders
Association (PIFFA)

Our Key Business Areas

Universal Network Systems (Pvt.) Ltd was established on July 01, 2006. The company is a sister concern
of Universal Freight Systems (Pvt.) Ltd (established in 1987) and has an extensive experience in:

• blueEx Logistics Specialized Shipment and Payment Solutions for Electronic Retail
• blueEx Digital Digital Media Services and Technology for Online Retail Activation
• blueEx Tech Hosted Call Center Services and Turnkey Contact Center Implementation
blueEx- Domestic Courier and Cash Handling
Our Domestic Express Service (bluelue EEx)) is a courier company focused on Online Retail and Niche
Markets. blueEx has quickly grown in size to more than 1000 00 Online Retailers in Pakistan in less than 4
years, and our Success has established us as the go go-to-company
company for Online Businesses in Pakistan.
Pakist We
serve clients that do traditional Retail Businesses to clients that specialize in business as diverse as
Group Buying, Online Ticketing and Restaurant Aggregation.

It has also allowed us to gain a deep insight of Customer Behavior and Acceptance C Criteria
riteria on many
levels. Our Delivery and Operations staff is known in for their low rate of returns and refusals of
shipments. And our Customer Services and Top Level Management have ensured that every customer
query and call is entertained over the period of this growth.

Keeping in view our requirements and synergies, we have developed a strong Digital Media and
Technology Department within the Company that has built a service offering on top of our Delivery and
Cash Collection Services. This Unit ((blueEx) serves both blueEx Clientele and Independent 3rd Party
clients as well.

Our Domestic Courier and Cash Handling Business is the Primary Source of Revenue for the Business, it
also provides us the strength of last mile delivery on which we have established other Business Units
such as Software and Digital Media Services.

Our Courier Operations fall into 3 categories:

a) Next Day Delivery of Small Packages with Cash Collection and Handling
b) Overland Delivery of Large Cargo Shipments
b) International Courier

For our first service, we are in a unique position in the marketplace with approximately 80% of the
market share in the Online Retail Cash Collection on Delivery Market. We have utilized our first-mover
first
advantages and imposed low barriers of entry on small and medium sized businesses allowing them to
capitalize on an emerging market.

Our capability to rapidly capitalize on emerging new opportunities in the Digital Eco Sphere has created
a strong PR Buzz for us in the local press and created a virt
virtuous
uous circle of positive feedback and growth.

http://tribune.com.pk/story/335981/at
http://tribune.com.pk/story/335981/at-your-doorstep-online-shopping-without-upfront
upfront-payment/
Our API Based Process for Merchants running on Virtual Inventory
and Floating Pickup Points:

Call blueEX API to place your

order

Sample Customer Order 1 Mobile

with 3 products 1 Accessory
1 Speaker set

blueEX E-commerce System

Will analyze your request and generate
Separate CNs according to merchants available
in your system

CN 1 Pickup from Merchant X in Lahore CN 2 Pickup from Merchant Y in Karachi

For 1 Mobile + 1 Accessory For Bluetooth speaker set

Both Pickups are consolidated at Hub Each CN is individually track-able

track by
the Shipper in real time,
time this means
Closest to customer delivery address you can track pickups and delivery in
depth

You can also track the whole process

through a unique ORDER ID
And then shipped to
consignee☺
Services available to Virtual Inventory/Floating Pickup Merchants

The following services are available in the API Package:

• Place Orders with API:

o Execute Multi-Merchant
Merchant Shipments, with pickup location in multiple cities.
o Keep shipping costs low with consolidated delivery
o Get full visibility of shipping pro
process with tracking available from
m step A to Z

• Create Merchants with API/ Dashboard:

o Add Pickup locations on the fly by adding Merchants to your account

• Get Merchant wise settlement reports

o Get Merchant wise settlement reports in your bluekart dashboard and Excel

• Tracking API
Track both your Pickups and Delivery CNs with same ORDER ID

• Shipping Locations API

o Get live list of blueEx domestic and international delivery areas so you know where you
are shipping to.

• Shipping Calculator API

o Send blueEx your destination and account number and let us inform you your exact
shipping rate ( for domestic and international locations)
Proposal for COD Services
We really appreciate your interest in our company. Please see our detailed financial quote below:

Features and Services Provided

WITHIN CITY:

• 0.5 kg = Rs.150
st
• 1 kg = Rs.180
• Each additional kg = Rs.100

ZONE A :

• 0.5 kg = Rs.180
st
• 1 kg = Rs.220
• Each additional kg = Rs.160

ZONE B :

• 0.5 kg = Rs.220
st
• 1 kg = Rs.245
• Each additional kg = Rs.2000

FLYER & BOX CHARGES :

• Rs.25 per flyer or box.

CASH HANLDING
NLDING CHARGES (PER SHIPMENT):
• PKR 1 to PKR 1500 = 20Rs
• PKR 1,501 to PKR 3000 = 50Rs
• PKR 3,001 to PKR 5000 = 100Rs
• PKR 5,001 to PKR 10,000 =150Rs.
• PKR 10,001 to PKR 20,000 =250Rs.
• PKR 20,001 to PKR 50,000 =350Rs.
• ABOVE PKR 50,000 1% of cod amount.
Zone A cities – Abbottabad, Bahawalpur, Faisalabad, Gujranwala, Gujrat, Hyderabad, Islamabad, Jhelum,
Karachi, Lahore, Larkana, Multan, Peshawar, Quetta, Rahimyar Khan, Rawalpindi, Sahiwal, Sargodha,
Sialkot, Sukkar, Wah.
Zone B cities – Other cities in Pakistan, not falling under Zone A

COD Procedure and Terms:

1. A separate account must be opened for COD shipments.
2. Shipments will be picked up if booked from blueEx Customer Portal or API Service only.
3. Minimum chargeable weight is 0.5 kg kg.
4. 13% % GST applicable on above mentioned rates.
5. In case if a customer refuses to accept the shipment due to any reason, that shipment will be
returned to the merchant against a new consignment note and return charges of Rs. 100/kg will
be charged.
6. If shipment volumetric weight exceeds the actual weight, shipment weight will be calculated as
follows:
Height (c
(cm)X Width (cm) X Length (cm)
5000

7. No shipment processed under COD Procedure is insured by blueEx unless the merchant has
specifically opted for Insurance,
INSURANCE: Please refer to blueEx Portal and our Insurance scheme for Domestic Shipments

8. SETTLEMENT PROCEDURE:
a. Cash Collected on behalf of merchant for the period of 1st to 15th of a month will be paid
between 25th to 30th of same month.
b. Cash Collected on behalf of merchant for the period of 16th to 30th of a month will be
paid between 10th tto 15th of next month.

9. PACKAGING:
a. You are responsible for packing of your goods. Please make sure your product is
properly packed. Ensuring the safety during their transit as per nature of the goods. Any
damage to the product due to poor packaging will nonott be our responsibility.

10. DOCUMENTS REQUIRED FOR ACCOUNT OPENING:

a. BANK ACCOUNT TITLE (TO ISSUE YOUR CHEQUES).
b. CLIENT’S NAME / CORPORATE NAME.
c. OFFICE ADDRESS / PICK UP ADDRESS.
d. CNIC COPY.
e. CONTACT PERSON.
f. DESIGNATION.
g. CONTACT NUMBERS AND EMAIL ID.
Customer Voluntary Insurance Scheme for Domestic Shipments:
Shipments
INSURANCE PREMIUM RATES CHARGEABLE TO CUSTOMERS

ON INSURED VALUE PREMIUM RATE

1- RS 1 TO RS 2000 30 RS Fixed charges

2- RS 2001 TO RS 10000 1.00% of Insured value
3- Over RS 10000 1.50% of Insured Value

TERMS AND CONDITIONS:

Settlement of claim will be according to the following terms and conditions:

- Claim will be acceptable to the maximum limit of insured value not exceeding the insured value declared by the shipper on
the consignment (CN). The Insured declared value will be the basis of claim settlement.
- Claim will only be admissible for shipments LOST IN TRANSIT WITHIN PAKISTAN DUE TO ACCIDENT,ACCIDENT THEFT, SNATCHING
and ROBERRY. Claims will not be admissible in case seal is broken / torn of the packages / flyers
- The shipper must accept insurance as per acceptance terms and conditions of BlueBlue-ex
ex before the shipment is handed over
to Blue-Ex
Ex Company. No eligibility will be entertained after the shipment is boo
booked.
- Blue-Ex
Ex Company’s responsibility for lost claim will be up to the consignees’ destination as declared on the consignment
Note.
- Once shipment is delivered to the consignee no claim shall be admissible afterwards.

EXCLUSIONS:

- The Blue-Ex company will nott be responsible for any shortages claimed by the consignee. This is the responsibility of the
shipper to ensure exact number of items inside the parcel as the quantity inside the parcel is not known to Blue-Ex.
Blue
- Claim will only be admissible when the ininsurance premium as applicable is fully paid
- Claim will not be admissible for damages to the shipment. Any kind of damages during transit will be the responsibility of
the shipper. Shipper will be responsible for proper packing of their fragile and sensit
sensitive products.
- Claim will not be admissible for damages to any goods including electronic equipment, LCD, LED etc. Shipper will be
responsible for proper packing of these kinds of products.
- Claim will not be admissible if shipment is lost due to:
• War, Strike Riots,
• Terrorism
• Explosions
• Earthquake Fire and shock
- The legitimate claim will be settled within two weeks’ time from the date of occurrence of the incident
Document Information
Author: Bilal Majeed
Internally Approved By: Imran Baxam
Baxamoosa
Presented To: client

Version History
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Created on: 24 March 2015 Bilal Majeed 1.0
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Updated on: 06 April 2017 Bilal Majeed 2.0