LOVELY PROFESSIONAL UNIVERSITY

ACADEMIC TASK NO. 3

Mittal School of Business (MSOB)

Name of the faculty member: Dr. Vishal Sarin, Dr. Tawheed Nabi
Course Code: MGN504 Course Title: Research Methodology
Max. Marks: 30 marks
Date of Allotment: 03/04/2018 Date of Submission: 16/04/2018
Section: Q1745, Q1746

S. no Roll no Objectives of Guidelines Evaluation Parameters Expected

Academic Outcomes
Activity
1. All Developing Detailed Model of Evaluation: Students will
students understanding Research a. Detailed Research be able to
on synopsis methodology and Methodology frame the
for the research (Research Design, research
Research instruments. Sample design, methodology
Analytical tools,
purpose of the
Font style: Times Software required
New Roman, etc.)- 10 marks, problem
Size: 12, b. Variables under study.
Line spacing: 1.5, identified-
Alignment-Justify 5marks,
c. Questionnaire
Peer Rating is Designing/Framin
mandatory. g Conceptual
Model- 10marks
and
d. Written Report
Layout: 5 marks
 STUDY

ON
CUSTOMER PRECEPTION FOR TOP
TWO E-WALLETS

In partial fulfilment of Subject knowledge “Research Methodology”

SUMBITTED BY SUBMITTED TO

Ayush Rana 11707236

Bhanu Kumar 11707311

Jatinder Kumar 11707237

Research Design ---
For doing research we will create a questionnaire for collecting the data from different
individuals. In this research we will get to know to the reasons for adopting the E- wallets
services. In order to reach this goal, it is necessary to understand the researched topics
represented in these key words: mobile wallet, technology adoption, consumer adoption, and
possible factors which can influent the adoption. For just reference we have to observe the
other research papers.

Research Method and Data collection –

It is based on data collected from 100 respondents from nearby area Lovely Professional
University, Phagwara . A well-structured questionnaire will design to collect the information
from the respondents the questionnaire will design to study perception of customer towards
adoption of E- Wallets services.

Sampling Plan – In this research the sampling unit will the customers who have been using
the E- Wallet for Business purposes i.e. Vendors inside University campus, Phagwara City
Medicine shops, Grocery Stores and Individual Respondents.

Sample Size –

In this research we will take sample size of 100 respondents.

Analytical Tools –

Now a days we have so many analytical tools such that MS Excel, Statistical Analysis
System. We have Tool like Data analysis in Excel and SPSS 19.

Software Required –

Microsoft Office Excel 2010 ( Any Newer Version ), Statistical Analysis Tools.
Variable Identifies –
We will consider Different types of individual

We will have 100 respondents; We will collect all survey from the each and every variable in
order to get a result.

Gender Male
Female
Age group 20 – 30 Yr
31 – 40 Yr
41 – 50 yr
Above 50
Profession Teachers
Students
Self employed
Others

These are the variable that we identified for our research

Name ____________ Profession _____________

Questionnaire
Q no. 1. What is your age?

A. 20 – 30 Yr

B. 31 – 40 Yr

C. 41 – 50 Yr

D. 50 and Above

Q no. 2. Do you have Smartphone?

A. Yes

B. No

Q no. 3. Do you used Smartphone for Online E- Wallets transaction?

A. Yes

B. No

Q no. 4. How much do you know about E- wallets?

A. I am moderator user of E- Wallet services.

B. This is the first time I have heard about E- Wallet.

C. I heard but never use it.

Q no. 5. Which E- Wallets you have been using?

A. PayTm

B. Mobikwik

C. Others

D. None
Q no. 6. Why do you prefer E- wallets?

A. Time Saving

B. Security

C. Easy to use

D. Others

Q no. 7. What is the purpose for which you are using E – wallets?

A. Bills Payment

B. Money Transfer

C. Recharge

D. All of the above

Q no. 8. What are the obstacles you face while using E- wallets?

A. Security of Payment

B. Too time consumption for set up

C. No international transfer

D. Involve danger of losing money

Q no. 9. Have you ever faced any issue with E- wallets Service Provider?

Please Specify ______________________________________________________________

Q no. 10. What do you think about customer support from service provider?

A. Issue resolved quickly

B. within 1 week

C. Takes More than 1 Week

D. None
Q no. 11. Would you like to recommend E- wallet to your colleague?

A. Yes

B. No

Q no. 12. Are you satisfied the E- Wallet service?

A. Very likely

B. Likely

C. Neutral

D. unlikely

E. Very unlikely

Signatures _____________