Questionaires – Student Registration System

1. Are you satisfied with the current system or would you like to go for the new
computerized system?

2. Are they any draw backs in your system?

Yes No

3. Point out the draw backs?

4. Are there any changes that you have suggested to modify the current system?
Yes No

5. Point out the modifications.

6. How do the Receptionist have contact with Students, to inform new Course
details to Students?

E-Mail Telephone call

7. What type of system are you using?

Manual system Computerized system

8. The method used to pay in to Fee ?

Cash Cheque

9. Inquires are done with the help of

Telephone Face-to-face Online

10.If any transfer of cash or renewal of credit/debit card Student is informed

via:

Personal address E-Mail

11.If loss or disappearance of cash or cheque, how can the customer

immediately inform the branch?
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12. If a minor turns into a major and his/her Fee is yet as minor, will the bank
convert it to a regular or does the holder got to do it?

yes No

If yes, procedure:
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If no, procedure :
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13. If an account holder, exceeds his check or cash facility, how is he/she
informed, and what is the process of repaying it?
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14.If a customer requires to transfer his/her (chair)resourse to another branch of

the bank, what is the process?
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15.If an error in the system occurs, will it affect the daily procedure? And how
is the error rectified?
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16.Do you find the customer having hardships with the current system? If so,
how do you help them out?
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Signature of officer Date