Notice no. PC 8A.012518.6 Jan.

25, 2018

Solution Procedure
Issue: TP will not connect after Windows 10 update.
Cause: Microsoft advises that during the current Windows 10 update, if your PC gets stuck or
if power is interrupted, you may be asked to continue or start over. If chose continue, your
Network Adapter can be corrupted.
Solution: Update TP Driver.

Procedure to regain TP for Core+ models

1. Open Device Manager 2. In Device Manager 3. Select “Goodix Touch HID” in the
by pressing Windows select “Human drop down list under Human
key + X and selecting interface Devices”. interface Devices.
“Device Manager
“ from menu.

PC 8A.012518.6 1
 Notice no. PC 8A.012518.6 Jan. 25, 2018

Solution Procedure
Procedure to regain TP for Core+ models

4. When this adapter window

opens, select “Driver” tab.

5. Then select “Update Driver”.

PC 8A.012518.6 2
 Notice no. PC 8A.012518.6 Jan. 25, 2018

Solution Procedure
Procedure to regain TP for Core+ models
6. A window will open asking “How do you want to search for drivers?”
Select “Browse my computer for driver software”.

7. Then a new
window opens
entitled “Browse
for drivers on
your computer”
then choose “Let
me pick from a
list of available
drivers on my
computer” then
select “Next”.

PC 8A.012518.6 3
 Notice no. PC 8A.012518.6 Jan. 25, 2018

Solution Procedure
Procedure to regain TP for Core+ models

8. Select “Goodix Touch HID” then click “Next”. A progress bar will appear
while the driver is re-installed.

9. When complete, a
message appears
“Windows has
successfully installed
your drivers”. Now
select “Close” to
close the window.

10. Restart your PC.

If after completing these steps you are unable to resolve the TP issue,
please contact our Customer Support at 888-808-BEAN.

PC 8A.012518.6 4