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Chrysler Roadside ( Matrix review)

1. What is the address for reimbursement for roadside assistance?


P.O. Box 9145 Medford MA 02155

2. Is the cost of keys included with lockout service?


cost of keys are not included

3. What is the towing coverage for this program?


$100

4. What are the lookup options for this program?


PARTIAL VIN #

FULL VIN #

LAST NAME /ZIP CODE

SERVICE CONTRACT NUMBER

LAST NAME/ CITY STATE

HOME PHONE #

5. What is the sign & drive eligibility under this program?


Reported vehicles for which a chrysler service contract has purchased.

(may be purchased for non-chrysler brand vehicles also)

.coverage is based on the terms of service contract

6. What are the terms for temp calls?


If you are unable to locate a customer's profile and the customer indicates the vehicle
has a service contract provide Non-Coverage Options.

INSISTANT CUSTOMER: If the customer is absolutely certain they should have ROADSIDE
ASSISTANCE benefits on their Chrysler Service Contract DO NOT call or refer the
customer to CSC to confirm coverage. Provide Non-Coverage Options and advise that if
their Chrysler Service Contract provisions state they are covered for ROADSIDE
ASSISTANCE then they may submit for evaluation of reimbursement to CCAS at:

Chrysler Roadside Assistance

Attn: Claims Department

P.O. Box 9145

Medford MA, 02155

7. How much fuel is covered for fuel delivery?


$100 ( up to 5 gallons of fuel included limit)

8. Is there any special handling instructions for this program?

yes

9. What is the coverage limit (if any) for a jump start under this program?

$100

10. Does this program offer any special benefits?

yes