Hotel Self Audit

Hotel Name
Passed Available Percent

Location: Breakfast 0 307 0.0%
House: Health & Safety 0 275 0.0%
Concept: Housekeeping Mgmt 0 318 0.0%
Segment: Reception 0 682 0.0% 0
Start Date: Room 1 0 161 0.0% 1
End Date: Room 2 0 161 0.0% 2
Auditor: Room 3 0 161 0.0% 3
Type of Audit: Room 4 0 161 0.0% 4
Audit #: Room 5 0 161 0.0% 5
Previous Audit Date: 6
Previous Audit Score: Final Score: 0 2387 0.0% 7
General Manager: 8
Duty Manager: 9
Area Manager:
Last Renovation Date:
Type of Redo: 10
11
Notes: 12
Was GM on Property? AUDIT COMPARISON 13
GM involved in audit process? Current Previous Variance 14
GM at Wrap Up? Breakfast 0.0% 0.0% 0.0%
Completed Breakfast with: Health & Safety 0.0% 0.0% 0.0%
Completed Reception with: Housekeeping (w/ Rooms) 0.0% 0.0% 0.0%
Completed Housekeeping with: Reception 0.0% 0.0% 0.0%
Final Review with:
Time of breakfast: TOTAL 0.0% 0.0% 0.0%
# Breakfast Customers:
Start Time:
End Time:
TI2003v3
Hospitality Now:
HOSPITALITY Now
HOSPITALITY Now
HOSPITALITY Now
Breakfast
Sub-Area: Breakfast: Steps of Service
Item # SOP Ref Type Cat Pass Standard Avail Notes N/A Plans & Actions By Whom Due Date
B1 B1101 All P Please Wait to be Seated sign is posted 5
B2 B1101 All S Customer is greeted within 30 seconds 5
The welcome to the customer is warm,

friendly, prompt. Each customer is
B3 B101 All S acknowledged with eye contact and a smile. 5
Check if prepaid on breakfast sheet and
B4 B1101 All S number for breakfast. 5
Team members are clean, well groomed and
dressed to company standards. Names
B5 B106 All S badges to be worn. 5
B6 B1101 All S Show customers to correctly laid up table. 1

Waiting team member should point out menu.
Buffet procedures explained and customers
B7 B1101 All S invited to help themselves. 5
Upon seating, order for tea/coffee should be
taken immediately, this should be served
B8 B1101 All S within 2 minutes. 5
Within 2 minutes of seating order is taken for

B9 B1101 Not HB S choice of white /brown toast or croissant 5
Choice of white/brown toast or croissant
should be offered, this should be delivered
B 10 B1101/2 Not HB S within 5 minutes. 5
Tea is served to the table in teapots. (of good

B 12 B1102 All S quality and strength for the size of the pot) 1
Toast: warm & fresh, croissant: not
B 13 B1102 Not HB S microwaved, toast in toast rack 1
At all times ensure that customers have
enough tea and coffee, toast, croissant and
B 14 B1102/4 All S that tables are regularly cleared. 5
Trad breakfast should be served within 10
B 15 B1102 Not HB S mins of order being placed. 5
Page 4 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE.
Cooked plated / buffet items contains all
specified / requested items. Products are
presented at correct temperatures and in line
B 16 B1102 Not HB P with breakfast portion specs. 10
Offer appropriate accompaniments, I.e. and
B 17 B1102 Not HB S sauces. 1
Team member should always check that the

breakfast is satisfactory within 2 minutes of
B 18 B1103 All S service for traditional and continental. 5
0 74
Breakfast: Steps of Service -
Sub-Area: Billing (non prepaid guest)
Ref SOP Ref Type Cat Pass Standard Avail Notes N/A Plans & Actions By Whom Due Date
Payment on arrival process is managed
B 19 B1106 HB S quickly & efficiently (where permitted) 10
Team member presents the customer with a

Travel Inn breakfast docket / till generated bill
B1105/6 at the checkback stage where no POA
B 20 & PO77 All S process 5
Customer is informed of how to pay and

payment is taken. Customers should not be
asked to pay in reception. Change, credit card
B1106 / and/or VAT receipts to be given. (Receipts for
B 21 PO79 All S TI Biz Card will be not show a VAT no.) 5
Team member should wish customer "Thank
You" & "Goodbye" when passing team
B 22 B1106 All S members on leaving the restaurant. 5
0 25
Breakfast: Condition of Dining
Sub-Area: Room / Customer Table
Music system is operating and playing at an
B 23 B1002 All P appropriate sound level. 1
Lighting is at appropriate level and in working
B 24 B1002 All P order. 1
Where available, air conditioning units and

B 25 B1002 All P heaters are functioning at correct settings. 1
Public toilets clean, stocked & checked
B 26 B607 All S regularly. 5
Page 5 of 47
Public toilets in a good state of repair. The
following applies: Toilet flush works, door
B 27 B607 All P locks lock, loo seats not cracked or broken. 5
B 28 B607 All S Flooring clean, safe, free from debris. 1
B 29 B607 All P Furniture in good repair 5
B 30 B607 All S Furniture is clean. 5
Table mats (where in use), crockery& cutlery
are clean and set accordingly. Chairs must be
B 31 B1104 Not HB P straight around table. 10
Mats (where in use), cutlery, crockery are in
B 32 B1104 All P good repair 10
Clean cutlery, either rolled in napkin or placed

B 33 B1104 HB S on top of napkin, to left hand side of setting 5
Salt & pepper, sugar bowl, milk jug, butter

dishes, jam dishes clean and min. stocked
B 34 B1104 All S level (HB will not have jam & butter on tables) 5
Salt & peppers, sugar bowl, milk jug, butter
dishes, jam dishes in good repair. (HB will not
B 35 B1104 All P have jam & butter on tables) 5
Place mat (if in use) & breakfast menu (min is

B 36 B1104 All P 1 per table) clean, undamaged in position. 5
No vacuuming should be done in the
restaurant area during breakfast service
B 37 B1104 All S (except accidental spillage) 10
0 74
Breakfast: Preparation - Buffet
Sub-Area: Table Layout & Condition
Table is covered with clean cloth. (red
B 38 B1109 Not HB P gingham) 1
B 39 B1109 Not HB P 3 tier display is featured in centre of table 1
An attractive clean basket should be used to
B 40 B1109 All P display cereals. 1
Attractive display of dust free, dried or silk
B 41 B1109 Not HB P flowers on table. 1
Wicker bin with liner is placed adjacent to
B 42 B1109 All P table for empty cereal packs. 1
Page 6 of 47
Cereal bowls, side plates with small napkins,
teaspoons, juice glasses - stocked and
B 43 B1109 All S available at all times on buffet. 5
Cereal bowls, unchipped side plates,
B 44 B1109 All P teaspoons, juice glasses in good repair. 5
Cereal bowls, side plates, teaspoons, juice
B 45 B1109 All S glasses: clean 5
Yogurts: in large bowl - iced or in ice-well.
Must be known brand / in date and available
B 46 B1109 All S at all times on buffet. 10
Cereals: (min of 6 varieties) to include: Coco

B 47 B1109 All P Pops, Special K, Weetabix & no-sugar Alpen. 5
Grapefruit segments: individual portions (Not
HB) / or in chilled Pyrex bowl w/grapefruit
B 48 B1109 All P bowls.(HB) 5
Orange / Grapefruit juice: in clean EHO jugs
B 49 B1109 Not HB S with ice centers. 10
Orange / Grapefruit juice: in clean dispenser
or EHO jugs with iced centers or temperatures
B 50 B1110 HB P maintained. 10
B 51 B1109 All P Fresh fruit: min. of 3 types - no lemons 1
B 52 B1109 All P Granulated sugar shaker: clean and filled 1
Milks: Semi-skimmed & pasteurised, labelled.

B 53 B1109 Not HB S In clean EHO jugs with iced centers. 10
Milks: Semi-skimmed & pasteurised, labelled.

B 54 B1110 HB S In clean dispenser & temperature maintained. 10
B 55 B1109 HB P 3 - tier basket with butter / jam / marmalade. 1
Temperature of food is closely monitored. Hot

B 56 B1003 All S foods served hot ; cold foods served cold. 10
All products should be cooked / replenished
B1102 & as appropriate to demand to ensure high
B 57 B1110 All S quality product and service. 10
0 103
Breakfast: Kitchen Standards -
Sub-Area: Buffet & Chef Presentation
Page 7 of 47
Chef or dedicated team member (where
applicable): wearing correct, clean uniform &
B 58 B1108 HB P name badge 5
applicable) acknowledges all customers in a
B 59 B1108 HB S friendly manner. 5

applicable) informally guides customers along
the fixed buffet/ around breakfast carts and
B 60 B1108 HB S their contents. 5
Fixed buffet / cartes are all set up as per Co.
B 61 B1102 HB P layout standards 1
Only de-shelled eggs from s/s containers are
B 62 B1108 HB P used 5
Fixed buffet / cartes maintained clean & free
B 63 B1109 HB S of debris 1
Chafing dishes are kept closed throughout
B 64 B1108 HB S service (cartes only) 1
B 65 B1108 HB P Plate warmer switched on. Crockery is clean. 1

Sauces in sachets are available. (minimum
B 66 B1110 HB P brown & tomato) 1
0 25
Breakfast: Kitchen Standards -
Sub-Area: Buffet Chef Hot Food Cooking
Rotary toasters - resting on solid surface,

B 67 PO93 HB S 'Caution hot' notice displayed. 1

applicable) will produce a steady stream of
fresh toasted bread, white and brown. Fresh
B 68 B1108 HB S croissants available & on display. 5
0 6
Total 0 307
Page 8 of 47
Health & Safety
Sub-Area: Health and Safety: Standards
Fixed and Portable Panic Buttons in working

HS 1 P065 All P order. 6 monthly check is available. 10
PO37 / Fire Log book fully complete and current in
HS 2 PO89 All S safe with certificate 50
Health & Safety manuals are available.
General Manager Receipt of Policy Record is
HS 3 PO92 All S signed by current GM. 10
HS 4 PO92 All S Safety Record File must be in place. 10
Work Safe Board & Action Log: up to date,

signed and actions recorded. GM signs off,
area managers signs qrtly in action log &
HS 5 PO92 All S board, action log current and up to date. 50
Accident book is accessible in the Travel Inn &
HS 6 P088 All S up-to-date. 20
Fire doors are not to be propped open with

wedges, hooks or other equipment such as
H607 / P089 extinguishers. Electronically controlled fire
/ Fire Safety doors exempt. (electronically controlled fire
HS 7 4B All S doors can be open) 20
Fire corridors / stairwells & exits are kept clear
HS 8 H&S 4N All S at all times 20
Above each and every fire alarm point and in

telephone booths there should be a framed
PO12 / PO fire notice (public and non public (non public
HS 9 39 / PO 89 All P may not be framed)) 20
H608 / R608
/ Fire Safety Emergency lights: above all corridor doors.
HS 10 4E All P (Lit or red battery light illuminated). 20
CCTV Camera/Video/control panel in
HS 11 PO81 All P operation. Tape changed daily. 10
Disabled Alarms in full working order & tested
HS 12 PO65 All P weekly/recorded 10
Page 9 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE
PO 72 /
H&S Sect Water Temperature is within required limits
HS 13 #6 All P (44C - 61C) 0
Car park safe for customer use. Holes which

could be injurious to customers or team
members are reported immediately, and
HS 14 PO33 All P cordoned off. 5
Stair strips : not trip hazard - safe , dry after
HS 15 H607 All P cleaning & in good repair 5
All bedroom windows have restrictors in place
HS 16 PO57 All P and can be fastened 5
HS 17 H902 All P All bedroom toilet bowls in good repair 5
HS 18 H902 All P All bedroom baths & tiles in good repair 5

Lift alarm is operating (where applicable)
HS 19 All P (Research purposes only) 0
Lift alarm is monitored externally (where
HS 20 All P applicable) (Research purposes only) 0
Lift alarm is monitored internally (where
HS 21 All P applicable) (Research purposes only) 0
Total 0 275
Page 10 of 47
BE SURE TO REFER TO THE BRAND STANDARDS MANUAL FOR A COMPLETE DETAIL AND EXPLANATION OF THE STANDARDS FOR COMPLIANCE
Housekeeping
Sub-Area: Team Member Presentation
Team Members: presentable, clean, pressed

HK 1 H106 All S uniforms, name badges & well groomed 5
Shoes: low heeled, clean, rubber sole shoes.

HK 2 H106 All P No open toed, or sling back shoes. 1
Eating/ drinking/ smoking/ chewing-gum - only
HK 3 H105 All S in permitted area 10
0 16
Sub-Area: Customer Areas - Interior

Item # SOP Ref Type Pass Standard Avail Notes N/A Plans & Actions By Whom Due Date
HK 4 H607 All S Telephones: booth or area - clean 1
HK 5 H607 All P Telephones: working & presentable 1
HK 6 H607 All P Tel. call charges & usage guide are displayed 1
Booths contain chairs & ash bins (not
HK 7 H607 All P disabled), if available ? 1
Taxi nos. are displayed via a 'professional
HK 8 H607 All P notice' 1
A tent card should be present in the public

telephone booth disclaiming any responsibility
of liability in relation to the taxi firm advertised
HK 9 P069 All P in the booth . 0
All booths to contain a 'Non smoking' tent
HK 10 H607 All P card. (if booth avail) 1
HK 11 H607 All S Walls, ceilings, floors & carpets, clean. 5

Walls, ceilings, floors & carpets: in good
HK 12 H607 All P repair. 5
HK 13 H607 All S Doors / door frames: clean 5
HK 14 H607 All P Doors / door frames: in good repair. 5
HK 15 H607 All S Floor ashtrays: clean. 1
HK 16 H607 All P Floor ashtrays: in good repair. 1
Page 11 of 47
HK 17 H607 All S Stair strips: clean. 5
HK 18 H607 All S Windows: clean. 1
HK 19 H607 All P Windows: in good repair. (inside only) 1
HK 20 H607 All S Curtains / nets (where provided) clean. 1

Curtains / nets (where provided): in good
HK 21 H607 All P repair. 1
HK 22 H1009 All P Heaters: in good repair 1
HK 23 H607 All S Lifts: clean, if available 5

Lifts: working. All interior lighting is
HK 24 H607 All P operational, if available 5
HK 25 H1009 All S Corridor Lights : clean 1
HK 26 H1009 All P Corridor Lights: in good repair. 1
First Aid / Body Fluids / Sharps kits available

Both Reception & Housekeeping departments
HK 27 P041 All P to have a full set each in date 10
HK 28 H1008 All S Green & Blue cloths are kept separately 10

PO89 / Staff has knowledge of Fire Evacuation
HK 29 PO 95 All S Procedures and are followed 10
COSHH Travel Inn approved products only
HK 30 P061 All P used 10
All standard notices to be neatly displayed

inc.: COSHH products used, Cleaning
procedures, Fire Procedures, HASAWA (H&S
HK 31 H609 All P work act) 10
All cleaning materials should have closing lids
HK 32 H1007 All P & COSHH labels. 10
HK 33 H1007 All P Chemicals must never be left unattended. 10

Consumables: stored seperate from & above
HK 34 H609 All P cleaning materials 10
Linen Room doors left locked when
HK 35 H609 All P unattended 10
Page 12 of 47
Master / Sub-Master keys: secure,sufficient
HK 36 PO94 All P supply, signed for. 10
0 150
Cleaning Procedures - Linen
Sub-Area: Room Standards
HK 37 H609 All S Floors / walls / ceilings: clean. 5
HK 38 H609 All P Floors / walls / ceilings: in good repair. 5
HK 39 H609 All S Lights: clean. 5

Lights: all in working order/covered with
HK 40 H609 All P diffusers 5
HK 41 H609 All S Equipment: clean. 1
HK 42 H609 All P Equipment: in working order 5
HK 43 H609 All S Sinks/area: clean and uncluttered. 1
HK 44 H609 All P Sinks/area: in good repair. 1
HK 45 H609 All P Dirty linen: bagged & kept separate from clean 5
HK 46 H609 All S Team Member's coats & bags: stored neatly 1
Weekly/monthly deep cleaning wallcharts up

to date & actioned. (Retain 3 monthly charts &
HK 47 H607 All S 4 weeks of weekly charts) 10
Brand agreed Contract Cleaner visits are up to

date and logged. (Retain most recent
completion certificate (&/or if available
HK 48 H901 All P forthcoming notification). 20
HK 49 H609 All S Cots are clean & safe, stored safely. 5
HK 50 H901 All P Duvets: cleaned and up to date and logged 5

0 74
Housekeeping Trolley Standard
Sub-Area: Checklist
Page 13 of 47
Trolleys: well stocked, clean and tidy to Co.
HK 51 H1007 All P standards 5
Trolleys: not left in position causing
HK 52 H1007 All S obstruction 1
Consumables: all stored in washable
HK 53 H1007 All P containers 1
All linen: removed from plastic wrappings.

HK 54 H1007 All P (when removed from linen rooms) 1
HK 55 H1007 All P Clean items: stored separate from dirty 10
HK 56 H902 All P Clean / Dirty Linen: not used to buff bath, etc. 10
0 28
Bedroom: Servicing & maintaining

Sub-Area: bedrooms to Co. standard
HK 57 H901 All S Correct knocking & entering procedure is used 5
HK 58 H901 All P Door wedges in use 5

TVs: off whilst rooms are serviced (radio on
HK 59 H901 All P low OK) 5
HK 60 H901 All P Linen is all removed to designated place 5
HK 61 H901 All P Detanning & descaling: done in linen room 10

Bedroom glasses: washed in the linen room
sink or using alternative process where
HK 62 H902 All P agreed 10
Crockery / cutlery is not cleaned in bathroom
sink. Washed in linen room sink or using
HK 63 H901 All P alternative process where agreed. 10
0 50
Total 0 318
Page 14 of 47
Reception
Sub-Area: Reception Standards
Grounds and carpark are free of litter and
R1 R603 All S debris. 5
Grounds are attractive and checked regularly.
Grass areas are to be cut. Borders to be free
R2 R603/5 All S of weeds. 5
PO33, Bin(s) is provided, emptied regularly and
R601, clean. Ashbin / metal bin suitable for
R3 R606 All S cigarettes by entrance. 5
R4 R603 All P Car park: All lights operating. 5
R5 R602 All S All exterior signage is clean. 5
All exterior signage is attractive and in good
R6 R602 All F repair. Illuminated as appropriate. 0
R7 R602 All P Disclaimer to be visible in car park. 1
Tariff boxes are present, in good repair and
showing current price (where avail) and
R8 R606 All P illuminated. 10
0 36
Reception Standards - Entrance
Sub-Area: Foyer
R9 R602 All P Signage: clean. 5
R 10 R602 All P Signage / posters: framed and in good repair. 5

R 11 R602 All P Lighting: clean. 5
R 12 R602 All P Lighting: all lights working. 5
R 13 R606 All S Windows: clean & smear-free. 5
R 14 R604 All P Windows: in good condition 5
R 15 R606 All S Floors, Walls, Ceilings: clean 5
R 16 R604 All P Floors, Walls, Ceilings: in good repair 5
0 40
Reception Standards - Customer
Sub-Area: Area / Main Lobby
Plant and floral displays are attractive and well

R 17 R607 All S maintained. If fresh, to be displayed in a vase. 1
Page 15 of 47
R 18 R607 All S Walls, doors, ceiling, windows clean. 5
Walls, doors, ceiling, windows maintained and
R 19 R607 All P in good repair. 5
R 20 R607 All S Flooring: clean, safe, & free from debris. 5
R 21 R607 All P Flooring: maintained and in good repair. 5
R 22 R606 All S Area lighting: clean. 5
R 23 R607 All P Area lighting: well lit & in working order. 5
R 24 R607 All S Curtains: clean and hanging correctly. 5
R 25 R606 All P Curtains: in good condition. 5
R 26 R607 All S Display boards are clean. 5
Posters up to date and in good condition. Inc:

R 27 R606 All P map guide, current marketing, facilities info. 5
R 28 R607 All S Furniture: clean, 1
R 29 R607 All P Furniture: appropriate & in good repair 5
Ashbins: available ; suitable for cigarettes in
main Reception/lobby and/or Foyer area.
R 30 R606 All S Clean inside and out. 1
R 31 R607 All P Ashbin: in good repair. 1
No hand written notices on display, other

R 32 R607 All P professionally printed notices to be framed. 5
100% Blotter pad is displayed on reception
R 33 R203 All P desk inc. Statutory information. 50
100% Posters are evident in reception (1), and
R 34 PO21 All P corridor area (1 per floor) 10
R607 / Vendor provided or TI Leaflet holders are full

R 35 PO17 All P of assort. current local information. 0
R607 / TI National guides only to be displayed in TI
R 36 PO17 All P guide rack. Kept fully stocked. 5
Current tariff / breakfast menu / dining menu /
R 37 R607 All P displayed. 10
0 139
Team Member Presentation:
Sub-Area: Reception / Office
Team Members: clean, pressed uniforms,

R 38 R106 All S name badges & smart/well groomed 5
Page 16 of 47
Eating/ drinking/ smoking/ chewing-gum: in
R 39 R105 All S designated areas. Out of customer view. 5
0 10
Reception Standards -
Sub-Area: Reception/Office
R 40 R506 All S Reception is covered 24 hours each day. 50
PO11 / Front desk emergency notice is clearly visible
R 41 R607 All P - unobstructed. 10
The door to the front of reception must be kept
R 42 P040 All S locked at all times. 5
Music is on an easy listening channel and at a
R 43 R506 All P reasonable level until 23:00. 1
Reception, desk and offices are always well
R 44 R614 All S organized, clean and tidy. 5
Entries made into Cristol log Book are entered

onto the system on the same day, or the
following morning for night entries. All letters
are logged on receipt. Reference number is
R 45 R410 All P logged. 5
Invocation refunds; a copy of the Cristol report

& refund evidence, should be filed under
PO24 / Business done for that day, or retained in an
R 46 R407 All S invocations file. 10
Compliancy statements signed by all team

R 47 R614 All P members who use BART and available. 10
Travel Inn Operations Reference Manuals

available to include:
Current Brand Standards Manual, CCTV Data
Protection Act, 100% GTD Training Pack,
R 48 R614 All P Never Say No video. 5
R 49 PO68 All P BART Fault log completed and up to date 5
All contingency reports: available & in use to

include rooms availability list, in-house guest
R 50 PO68 All P list, room breakdown & arrivals list. 10
Lost & Found forms completed to incl: Found
PO06 / Property Register, Receipt and Indemnity
R 51 S&L ref#9 All P Forms. Records available. 5
R 52 R505 All P Diary to be available 2
Page 17 of 47
R508 /
R505 / Shift Checklists in use and available (3 days
R 53 PO04 All P worth to be audited) 1
Maintenance logs (2): completed, current and

H&S available. 1 for in-house maintenance (Can
Appn be Corp log form or entered on BART) & 1
R 54 #5/PO62 All P contractors log. 5
Brand Audit: Self Audit Completed quarterly
R 55 PO90 All P with action plan. 50
Key log/
S&L Key Log book (lost/missing keys): Key
sect#2 / security policy followed. Logs completed for;
R 56 PO02 All P Bedroom Key Not Returned. (n/a for Vingcard) 20
Key All hard keys not in use must be placed in
security lockable drawer or cupboard. (n/a for
R 57 #2 All S Vingcard) 20
S&L
sect1.3 /
PO44 / Reg Documents completed in full as per
R 58 PO45 All P policy. 20
Complete list of emergency tel. numbers is
R 59 PO05 All P available as per policy. 1
R 60 R607 All P Travel Packs available & signage displayed 1
Functional hairdryers, irons w/ boards: Par is:

Hairdryer = 10% & Irons/Boards = 5% of room
count. Log book current. Kept behind
R 61 R614 All P reception. 5
Spare stock of linens & consumables available
R 62 PO29 All P and kept behind reception. 5
Tel. Directories are available from reception,
R 63 R607 All P in date and in good condition. 1
R 64 R614 All P Fax machine is in full working order 5
Manual credit card swipe machine & slips,
R 65 R614 All P available & working 5
R 66 PO87 All S Left Luggage: Policy followed as per standard. 10

R 67 P015 All P Entry door buzzer & pager operational. 10
Door Release Button - Operational (Signage
R 68 P015 All P Clear/Good Condition) 10
PO96 / Awkward Customer button available &
R 69 PO65 All P operational. 10
Page 18 of 47
First Aid / Body Fluids / Sharps kits available
R 70 P041 All P in Reception, stocked and in date. 10
PO89 /
R 71 PO95 All P Fire procedures: staffed knolwedgable of. 10
Master Key Log Book - completed. Master &

sub- master keys are controlled and
maintained according to standard.(hard key &
R 72 PO94 All P Vingcard) 10
0 332
Reception Standards - Room
Sub-Area: Bookings / Phone Procedures
R503/H5
R 73 03/B501 All S Telephone answered within 5 rings. 5
Greetings: friendly / professional & incl. Travel

R 74 R503 All S Inn location, name & receptionist's name 5
PO91 /
BART Deposits: full payment taken as per Co.
R 75 manual All P standard & processed daily. 5
Reservation: Taken per company standards
R 76 R504 All P as per SOP reference 10
PO48 / Cancellation Policy is explained - 'You need to
R 77 R504 All S cancel by 4pm' 5
PO48 / Cancellation Policy is explained - 'If you do not
R 78 R504 All S cancel you WILL be charged' 5
Bus Acct
brief / Business Account customer - 'Card not
R 79 R507 All S present' process is known & followed. 0
Key elements of reservation are read back to
R 80 R504 All S the caller as listed in standard. 10
Once taken, the caller's name is used during
R 81 R504 All S the call 5
Calls are ended with: "Thank you" & 'look

R 82 R504 All S forward to seeing you at (location) Travel Inn". 5
Group Booking: Knowledge of policy. Policy is

followed as listed on rear of contract.
Standard corp group terms and conditions are
R 83 P043 All P in use. 10
Page 19 of 47
Min. of one alternative offered from BART
R 84 R504 All P cross-sell function. 5
Late Cancellation & Non-Arrival procedures
followed per standard (the charging
R 85 PO48 All P procedure, log book in use) 0
Out-booking policy & procedure (knowledge of
R 86 PO83 All S & followed) 0
0 70
Steps of Service - The Welcome &
Sub-Area: Check In
The welcome to the customer is warm,

R101 / friendly, prompt and informative. All
R 87 R102 All S customers acknowledged in a friendly manner. 5
R 88 R607 All S Is Business Account Point Of Sale displayed. 5

Benefits of the business account card and the
application process can be explained to the
R 89 R201 All S customer 5
Customer informed of prepay system.

Encouraged to prepay breakfast for
convenience. (Where process is permitted
R 90 R507 All S only) 5
R507 / Customers: checked in as per Co. Standards
R 91 PO21 All P (incl 100% GTD INFO.) 10
R507 /
R 92 PO49 All P Single lady policy as per standard. 10
Message Policy / Phone Messages: followed
R 93 P014 All S as per standard. 5
0 45
Sub-Area: Steps of Service - Sales
Item # SOP Ref Type Pass Standard Avail Notes N/A Plans & Actions By Whom Due Date
Customer history is updated from registration
R 94 R504 All P documents 5
3 day and 7 day provisional checks are carried
R 95 PO91 All P out per standard. 5
0 10
Total 0 682
Page 20 of 47
Room 1
Sub-Area: Customer Room - Bedroom Area

RO 1 H901 All S Doors, frames, locks & door stops : clean 2

Doors, frames, locks & door stops : in good
RO 2 H901 All P repair 1
All surfaces, ledges, frames, etc.: clean and
RO 3 H901 All S free of dust. 2
All surfaces, ledges, frames, etc.: in good
RO 4 H901 All P repair. 1
RO 5 H901 All S All furniture: clean. 2
RO 6 H901 All P All furniture: in good repair. 1
RO 7 H901 All S Walls, ceilings, vents: clean 2
RO 8 H901 All P Walls, ceilings, vents: in good repair. 1
RO 9 H901 All S Skirting boards: clean. 2
RO 10 H901 All P Skirting boards: in good repair. 1
RO 11 H901 All S Mirrors: clean. 2
RO 12 H901 All P Mirrors: in good repair. 1
RO 13 H901 All S Windows: clean; inside and out 2
RO 14 H901 All F Windows: in good repair. 0
RO 15 H901 All S Floors / Carpet: clean & vacuumed. 2

RO 16 H901 All P Floors / Carpet: in good repair. 1
RO 17 H901 All S Curtains: clean. 2
RO 18 H901 All P Curtains: in good repair. 1
RO 19 H901 All S Nets: clean. 2
RO 20 H901 All P Nets: in good repair. 1
RO 21 H901 All S Lights fixtures, bulbs & shades: clean 2
Lights fixtures, bulbs & shades: all operating ;
RO 22 H901 All P in good repair. 1
RO 23 H901 All P Low energy lighbulbs have been installed 0
RO 24 H901 All S Heater / ventilation: clean. 2
RO 25 H901 All P Heater / ventilation: secure & operational. 1
RO 26 H901 All S Bed linens: clean. 4
RO 27 H901 All P Bed linens: in good repair / presentable. 2
RO 28 H901 All S Mattress: clean. 2
Page 21 of 47
Mattress: cover undamaged & turned quarterly
RO 29 H901 All P & good repair 1
RO 30 H901 All S Bottom sheet: made up using hospital corners 1

RO 31 H901 All S Pillow cases: tucked in, hiding labels 1
RO 32 H901 All P All pillows: in good repair/ retain shape. 1
RO 33 H901 All S Duvet: clean 2
RO 34 H901 All P Duvet: smoothed out & in good repair 1
RO 35 H901 All S Bin: clean (in & out) with new liner (tightened) 2
Kettles, mugs, teaspoons & Consumables:

RO 36 H901 All P stocked as appropriate for room type 1
Kettles: descaled. Left plugged in but turned
RO 37 H901 All S off 1
RO 38 H901 All S Drinks unit, crockery & cutlery: clean. 2
RO 39 H901 All P Drinks unit, crockery & cutlery: in good repair. 1

TV: tuned to 5 channels (if available) & 2 radio
RO 40 H1009 All P stations 1
TV: Operating, switched off, remote on top of
RO 41 H1009 All S TV 1
RO 42 H901 All P Bible: good condition. 1
RO 43 H901 All P All wires & plugs are secure & not hanging 1
All items including: desktop items, bed linens
and crockery, etc. positioned according to
RO 44 H806 All S standards 1
RO 45 H901 All S Sofa beds: clean, set up for room occupancy 2

RO 46 H901 All P Sofa beds: in good repair 1
0 65
Sub-Area: Bedroom: POS / Notices

RO 47 H901 All S Do not disturb sign: present & clean. 2
RO 48 H901 All P Do not disturb sign: in good repair. 1
Coathangers: 6 same, good repair, back same
RO 49 H901 All P way. (Min 6, Max 8) 1
Smoke detector tent card available, per
RO 50 H806 All P standards. 1
Page 22 of 47
RO 51 H901 All S Welcome pack: clean & includes correct items. 2
RO 52 H901 All P Welcome pack: in good repair. 1
Breakfast menu, good condition, on bedside
table furthest
RO 53 H901 All P away from the door. 1
Ashtray/NS card: clean / undamaged / right of
RO 54 H901 All S welcome pack 2
RO 55 H901 All P Fire notice on back of door 2
0 13
Sub-Area: Customer Room - Bathroom Area


Vanity surfaces, ledges, frames, etc.: clean
RO 58 H902 All S and free of dust. 2
Vanity surfaces, ledges, frames, etc.: in good
RO 60 H902 All S Lights / fan: clean. 2
RO 61 H902 All P Lights / fan: operational & good repair. 1
RO 62 H902 All S Walls, ceilings: clean 2
RO 63 H902 All P Walls, ceilings: in good repair. 1
RO 64 H902 All S Floors: clean 2
RO 65 H902 All P Floors: in good repair 1
RO 68 H902 All S Towel rail is clean 2
RO 69 H902 All P Towels: free of holes and stains. 4
RO 72 H902 All S Sink & tap: clean & buffed. 2
RO 73 H902 All P Taps - working properly 1
RO 74 H902 All F Sink: in good repair. 0
RO 75 H902 All S Glasses: (2) clean. 2
RO 76 H902 All P Glasses: (2) unchipped. 2
New soaps: 1 on glass, rest on towels in
RO 77 H902 All P wardrobe; logo up 1
Page 23 of 47
RO 78 H902 All S Bin is clean inside & out 2
RO 79 H902 All P Bin mechanism working, & liner replaced tight 1
RO 80 H902 All S Toilet: clean, with toilet cleaner flushed away 4

RO 81 H902 All P Toilet Seat: in good repair. 1
RO 82 H902 All S Behind toilet cistern: clean 2
Toilet brush: clean, no water at bottom of
RO 83 H902 All S holder. 2
RO 84 H902 All P Toilet brush: in good repair. 1
Toilet rolls (2): replaced as nec. (¼ left), end
RO 85 H902 All P folded - V 1
RO 86 H902 All P Sanitary bags: (3) available. 1
RO 87 H902 All S Bath-tub, bath tiles: clean & buffed. 4
RO 88 H902 All S Showerheads & tap: clean. 4
RO 89 H902 All P Showerheads & tap: in good repair. 1
RO 90 H902 All S Mixer tap set to bath and not shower 0

Shower curtain: clean & pulled 1/2 way
RO 91 H902 All S across. 2
RO 92 H902 All P Shower curtain: in good repair 1
RO 93 H902 All S Shower curtain rod: clean 2
Chrome - all surfaces: clean & buffed. (i.e.
RO 94 H902 All S taps, etc) 2
RO 95 H902 All P Grouting: clean & white. 2
RO 96 H902 All F Grouting: in good repair. 0
RO 97 H902 All P Mastic (to be mould free) 1
Towels: clean / correct count / on correct
shelves. Floor mat: clean, dry, folded o/bath
RO 98 H902 All S side. 2
RO 99 H902 All S Rubber mat: clean. (n/a if hand rail is in use) 4

Rubber mat: in good repair. (n/a if hand rail is
RO 100 H902 All P in use) 1
All bathroom items positioned according to
RO 101 H806 All S standard 1
0 77
Sub-Area: Bathroom: POS / Notices
RO 102 H806 All P Going for Green notice 1
Page 24 of 47
RO 103 H806 All P Hot water stickers (2) 2
RO 104 H902 All P Ashtray (1) if smoking room 1
RO 105 H806 All P Bath mat notice, if available ? 2
0 6
Sub-Area: Bedroom: Water Temperatures

RO 106 PO72 All S Water Temperature 0
Total 0 161
Page 25 of 47
Room 2



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0 65

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table furthest
0 13


Page 28 of 47



RO 100 H902 All P in use) ? 1
0 77
Page 29 of 47
0 6

Total 0 161
Page 30 of 47
Room 3



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0 65

Page 32 of 47
table furthest
0 13


Page 33 of 47



0 77
Page 34 of 47
0 6

Total 0 161
Page 35 of 47
Room 4



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0 65

Page 37 of 47
table furthest
0 13


Page 38 of 47



0 77
Page 39 of 47
0 6

Total 0 161
Page 40 of 47
Room 5



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0 65

Page 42 of 47
table furthest
0 13


Page 43 of 47



0 77
Page 44 of 47
0 6

Total 0 161
Page 45 of 47
SELF AUDIT ACTION PLAN TEMPLATE
Ref Standard Plans & Actions By Whom Due Date Status

E.g. B1 Please wait to be seated Contact writer to professionally create a 'please wait to be seated' blackboard Andrew 27JanO3 20 Jan - ordered
sign is posted Takes one week
SELF AUDIT ACTION PLANS NEED TO INCLUDE WHAT, BY WHEN, BY WHOM

SELF AUDIT ACTION PLAN TEMPLATE
Ref Standard Plans & Actions By Whom Due Date Status
SELF AUDIT ACTION PLANS NEED TO INCLUDE WHAT, BY WHEN, BY WHOM

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Hotel Self Audit

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Hotel Name

Passed Available Percent

The welcome to the customer is warm,

B6 B1101 All S Show customers to correctly laid up table. 1

Within 2 minutes of seating order is taken for

Tea is served to the table in teapots. (of good

Team member should always check that the

Team member presents the customer with a

Customer is informed of how to pay and

Where available, air conditioning units and

Clean cutlery, either rolled in napkin or placed

Salt & pepper, sugar bowl, milk jug, butter

Place mat (if in use) & breakfast menu (min is

Cereals: (min of 6 varieties) to include: Coco

Milks: Semi-skimmed & pasteurised, labelled.

Milks: Semi-skimmed & pasteurised, labelled.

B 55 B1109 HB P 3 - tier basket with butter / jam / marmalade. 1

Temperature of food is closely monitored. Hot

Chef or dedicated team member (where

B 65 B1108 HB P Plate warmer switched on. Crockery is clean. 1

Rotary toasters - resting on solid surface,

Chef or dedicated team member (where

Fixed and Portable Panic Buttons in working

Work Safe Board & Action Log: up to date,

Fire doors are not to be propped open with

Above each and every fire alarm point and in

Car park safe for customer use. Holes which

HS 17 H902 All P All bedroom toilet bowls in good repair 5

HS 18 H902 All P All bedroom baths & tiles in good repair 5

Team Members: presentable, clean, pressed

Shoes: low heeled, clean, rubber sole shoes.

Sub-Area: Customer Areas - Interior

A tent card should be present in the public

HK 11 H607 All S Walls, ceilings, floors & carpets, clean. 5

HK 13 H607 All S Doors / door frames: clean 5

HK 14 H607 All P Doors / door frames: in good repair. 5

HK 15 H607 All S Floor ashtrays: clean. 1

HK 16 H607 All P Floor ashtrays: in good repair. 1

HK 18 H607 All S Windows: clean. 1

HK 19 H607 All P Windows: in good repair. (inside only) 1

HK 20 H607 All S Curtains / nets (where provided) clean. 1

HK 22 H1009 All P Heaters: in good repair 1

HK 23 H607 All S Lifts: clean, if available 5

HK 25 H1009 All S Corridor Lights : clean 1

HK 26 H1009 All P Corridor Lights: in good repair. 1

First Aid / Body Fluids / Sharps kits available

HK 28 H1008 All S Green & Blue cloths are kept separately 10

All standard notices to be neatly displayed

HK 33 H1007 All P Chemicals must never be left unattended. 10

HK 37 H609 All S Floors / walls / ceilings: clean. 5

HK 38 H609 All P Floors / walls / ceilings: in good repair. 5

HK 39 H609 All S Lights: clean. 5

HK 41 H609 All S Equipment: clean. 1

HK 42 H609 All P Equipment: in working order 5

HK 43 H609 All S Sinks/area: clean and uncluttered. 1

HK 44 H609 All P Sinks/area: in good repair. 1

HK 46 H609 All S Team Member's coats & bags: stored neatly 1

Weekly/monthly deep cleaning wallcharts up

Brand agreed Contract Cleaner visits are up to

HK 49 H609 All S Cots are clean & safe, stored safely. 5

HK 50 H901 All P Duvets: cleaned and up to date and logged 5

All linen: removed from plastic wrappings.

HK 55 H1007 All P Clean items: stored separate from dirty 10

Bedroom: Servicing & maintaining