Maria Bita

Harlow CM186JB | 07448745053 | mariucabita@yahoo.com

Highly organised, flexible individual with extensive experience in hospitality and a comprehensive understanding
of human relationships. A focused, forward thinking and conscientious professional with a practical hands-on approach,
always persevering to achieve the best results. Seeking a full time position in an office environment where I believe my
organisational and analytical skills will prove to add value to the company.

PERSONAL STRENGTHS

• Problem solving – Experience working with limited resources and tight budgets in social
service positions, striving to provide the best possible care for children and families.
• Well organised and reliable – Arriving ahead of time to work to ensure everything is well
prepared.
• Punctual - Good time management and highly motivated.
• Detail oriented - Passionate about performing the job thoroughly and to the best of my abilities.
• Team working - Highly functional team player, as well as ability to work individually.
• Adaptability - Keen to learn new skills and broaden my personal and professional abilities.
• Communication - very personable and active listener.

KEY SKILLS

• Multi-lingual
⁃ English
⁃ Romanian
⁃ Italian
• Microsoft Office package

EMPLOYMENT HISTORY

Head Waitress , Cucina Italiana (Ongar, Essex)

2014 Oct - present

• Main point of service for guests, providing a friendly and inviting environment.
• Creating and maintaining strong customer relationships to ensure repeat business and satisfied
customers, every time they return.
• Monitoring and maintaining stock levels regularly to enable seamless customer service.
• Responsible for set up and clear down of restaurant for multiple sittings, daily.

Call Centre Operator (Iasi, Romania)

2013 July – 2014 Sept

• Managing large amounts of inbound and outbound calls in a timely manner.

• Following call centre “scripts” when handling different topics.
• Identifing customers’ needs, clarified information, researched every issue and provided solutions
and/or alternatives where possible.
• Kept records of all conversations in dedicated database in an organised fashion.
• Experience working in an office environment.

Home-care Assistant (Luca, Italy)

2010 Oct – 2013 April
 • Supporting patients by providing housekeeping and laundry services
• Shopping for food and other household requirements
• Preparing and serving meals
• Running house errands
• Assisting patients by providing personal services, such as, bathing, dressing, and grooming
• Provided emotional, medical and physical support

Social Worker (Harlau, Romania)

2008 August – 2010 August

• Responding with flexibility to requests for interventions and support packages in order to
maintain young people with their families, within the community.
• Working closely with colleagues in Children’s Specialist Services to monitor and review cases
as part of Harlau’s strategy to reduce the number of children and young people becoming looked after by the local
authority.
• Investigated child abuse or neglect cases and took authorised protective action when necessary.
• Working closely with children in the community centre to teach them basic personal hygiene
lessons.
• Attending out of hours visits, for example home evening visits.
• Keeping accurate electronic daily records and documentation pertaining to meetings/contact
with children and young people, their families and any relevant professionals.

EDUCATION

• Masters degree:
⁃ The Family and the Management of Family Resources (2008-2010)
⁃ Alexandru Ioan Cuza, University of. Iaşi – The Faculty of Philosophy, Political and
Social Sciences

• Bachelors degree:
⁃ Social Work (2005-2008)
⁃ Alexandru Ioan Cuza University of. Iaşi – The Faculty of Philosophy, Political and
Social Sciences