Nilana Balakrishnan

______________________________________________________________________________________________

Markham, Ontario
Cell: 647-000-0000
Email: nilana@hotmail.com

OBJECTIVE
Seeking an Entry Level Human Resource Administrative Assistant position with opportunity and
growth.

PROFILE
College graduate with a three year Advanced Accounting Diploma and with three years of
experience in the education industry.

RELEVANT SKILLS AND QUALIFICATIONS

Organizational Skills
 Skilled at identifying and meeting needs of target customer groups
 Organized parent -teacher interviews to discuss strengths, weaknesses, and steps to take
next for further development
 Prioritized work effectively, managed time under tight deadlines and self-disciplined

Communication Skills
 Communicated effectively with customers, parents and vendors to determine and meet
customer needs
 Collaborated successfully with diverse, cultural groups
 Handled customer inquiries because of effective listening skills

Interpersonal Skills
 Worked effectively with little supervision and successfully interacted with customers
 Collaborated in effective, monthly meetings between staff and administration
 Motivated to learn tasks quickly and proceed with diligence

Fundamental Skills
 Proficient in Microsoft Word, PowerPoint, Excel, Publisher, QuickBooks, and Accpac
 Multi tasker with good management and teamwork skills
 Fluent in speaking English and Tamil

EDUCATION
Bachelor of Commerce –Business Management – Human Resource Major
Ryerson University, Downtown Toronto September 2014 - Current

Advanced Business Accounting Diploma

Centennial College, Toronto Ontario Sept 2011- August 2014
 WORK EXPERIENCE
English and UCMAS Course Instructor September 2015 - Present
UCMAS Optibrain Inc., Markham, Ontario
 Helped students with school homework and classwork
 Attended collaborative monthly meetings between staff and administration
 Planned, constructed, and taught daily lesson plans in a classroom setting
 Worked with small groups, individual students, and those who were IEP
 Held 5-15 parent-teacher interviews and discussed child’s progress on a monthly basis
 Participated in ongoing course instructor training sessions
 Worked with an average of 1-8 students per class
 Collaborated at UCMAS competitions and grading competition papers
 Communicated strengths and weakness of the child to parents and developing tactics to
support individual needs
 Taught supply classes on last minute cancellations by following instructions left by
Course Instructors

Receptionist September 2017 – June 2018

UCMAS Optibrain Inc., Markham, Ontario
 Assisted registration with new enrollments and collecting fees on the spot
 Answered 10-20 phone calls daily regarding general information
 Collected tuition payments and any overdue payments using debit, credit and cash methods
 Welcomed students and directed them towards their class
 Developed spreadsheets, documents, and data entry

Sales Associate/Cashier (FAMILY BUSINESS) June 2011- August 2012

Sakthi Silk Retail, Markham, Ontario

 Greeted customers and provide general information to customers

 Sold 10-15 fashionable jewelry and clothing to diverse clientele resulting in an increase of
new revenues
 Answered all customers’ questions and concerns regarding products to promote all relevant
merchandise
 Priced an average of 150 goods and merchandised goods to enhance promotability to
customers
 Communicated with 2-3 vendors weekly regarding shipments and payments to ensure
accurate results
 Billed customers accurately by providing different payment options including cash, debit or
credit card
 Handled more than 100 customer inquiries because of effective listening and organizational
skills