Welcome To The Trade Planning and Execution To Claim Settlement: EBS Business Process Advisor

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Note: 1602524.2
Copyright (c) 2018, Oracle. All rights reserved. Oracle Confidential.
Overview
Welcome to the
Trade Planning and Execution to Claim Settlement : EBS Business Process Advisor
Scope
This Note covers the Trade Planning and Execution to Claim Settlement Business flow, and encompasses the following eight phases:
Create Budget
Create Accrual Offer
Create and Book an Order
Ship Sales Order
Run Funds Accrual Engine
View Budget Utilization in Trade Management
Create Manual Claim
Create Credit Memo and Close Claim
The details in this Note are applicable to Release 12.1.3 of the EBS applications. Other versions offer similar functionality and approach, however this not does not detail the differences.
For an explanation of how to navigate around this Note please click on the 'How to use this document' link above, and open the collapsable sections (indicated with ).
There are known issues when attempting to view some of the graphical elements of this Note when using Internet Explorer. Oracle is unable to control this limitation, so it is recommended that
another browser, (such as Firefox or Chrome), should be used to view this Note.
Background
The Oracle E-Business Suite (EBS) is released as a collection of separate modules. The supporting material, such as the Implementation and User Guides, focus on the set-up and use of these modules, and
tend not to detail the functionality or requirements of the other modules, nor the flow of information between modules. As most customers usually implement multiple modules there is a need to know how
the data is passed between them.
Aim
The aim of this Note is to provide material which supplements the EBS CRM Product documentation, to detail modeling of the Trade Planning and Execution to Claim Settlement business flow by
describing:
The full Business Flow from both a Process and Product perspective.
Details on specific Hot Spots where data and control passes between modules.
A complete end to end set-up to assist with basic operations and test case creation.
Links to additional supplementary information to assist with Troubleshooting and Diagnostics.
Troubleshooting
The purpose of this document is not to repeat the detailed troubleshooting tips that are available in existing notes, but it will assist with understanding how the business flow operates and how data and
control passes within it. Where relevant, additional troubleshooting and diagnostics notes are linked into each section.
For a full list of all Product Information Centers, which provide links to product specific Troubleshooting, Upgrade, Patching and other tips and tricks, please navigate to E-Business Suite Product
Information Center Index (Doc Id: 444.2).
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Business Flows
Many processes are common to different organizations, and a number of these Business Flows have been identified which describe the typical processes undertaken by existing EBS users. Each flow
comprises:
The basic steps which are executed to achieve a goal.

Each step is summarised in a few words, and represented by a block on a diagram (see the Trade Planning and Execution to Claim Settlement Flow tab).
Each block can then be broken down further into more detailed steps.
The objective of the Business Flow is not to prescribe the activities that a user can undertake, but, by explaining the flow of data, to summarize the tasks which other successful customers have performed
when addressing a particular business need.
This Note covers the Trade Planning and Execution to Claim Settlement business flow, which is one flow of the many which have been identified by Oracle. It encompasses the following eight phases:
Create Budget
Create and Book an Order
Ship Sales Order
Create Manual Claim
Please see the Related Flows tab for a list of the other flows which have been implemented, together with an indication of the scope, and modules which are employed.
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How to Read This Document

The Trade Planning And Execution To Claim Settlement : EBS Business Process Advisor document is designed to allow free navigation based on the needs of the reader. The order in which the tabs
are reviewed, is down to the individual. The following section describes each of the tabs in detail along with a recommended approach to navigation, based on common scenarios.
What do the Tabs Contain?
Trade Planning and Execution to Claim Settlement Flow
The Trade Planning and Execution to Claim Settlement tab contains an overview of the business flow from different views:
Process Flow - describes the business flow from the perspective of the processes and functions involved.
Product Flow - maps the business processes onto Oracle EBS CRM products utilised within the flow. The Product tab gives an overview of each of these products along with useful links to the
relevant sections of the 12.x product documentation. The diagram also highlights Hotspots where control and data is passed between modules - these are further explained in the Hotspots tab - see
below.
Demonstration Script - a basic end to end 'hands on' exercise to help to familiarise the reader with the end to end process and the products involved. Each step is broken down into mini-guides.
Example Setup - contains details of the basic setup required to enable the business flow, including videos to illustrate the process.
Hotspots
The Hotspots tab gives details on highlighted areas of the business flow, particularly where data and control passes between different products, or where the underlying logic requires further explanation or
clarification.
Each section contains:
A description of the particular Hotspot, where it occurs, and an overview of the products involved.
A description of the interaction between the applications, along with a pictoral representation of the flow.
Side bar containing links to:
1. Integration notes: These notes contain an in-depth discussion into the flow of data, from both a functional and technical perspective, between products in a specific Hotspot. The contents
also cover useful SQL, setup considerations and other troubleshooting steps.
2. Diagnostics: Where there is a specific Diagnostics script for the Hotspot, this is linked into the section.
3. Troubleshooting: A dynamic list of troubleshooting notes related to the Hotspot and the products it covers.
4. Related Product Information Centers: Specific Information Center documents containing further details of troubleshooting topics, announcements, updates, community threads, etc., for
each of the products in the Hotspot.
5. Oracle Documentation: Links to specific sections of Oracle documentation detailing relevant setup for each of the products in the Hotspot.
Related Flows
The Related Flows tab gives details of other business flows and Advisor notes related, either directly or indirectly, to the Trade Planning and Execution to Claim Settlement business process advisor
note. This allows the reader to further investigate and research the integration and flow of data and processes around the Oracle CRM system.
How to Use the Document
Understanding
Topics relating to 'Understanding' are covered in the following Key Tabs: Trade Planning and Execution to Claim Settlement flow, Hotspots, Related Flows
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The Business Process Advisor notes are the perfect way to further your understanding of how products and processes interact. Each of the tabs provide a different perspective on the business flow:
The Trade Planning and Execution to Claim Settlement Flow tab contains detailed descriptions on the interaction between products and processes, along with the flow of data and control
between each. The basic set-up guide gives the reader details of setting up a simple example to assist understanding and product knowledge.
The 'Hotspots' tab gives in-depth details for specific highlighted areas of product interaction and integration. Integration notes show, on both a functional and technical level, how the data is passed
from module to module, key set-up to be considered and areas of particular interest.
The 'Related Flows' tab allows the reader to build on the knowledge gained within this note, to link in to other related flows.
Troubleshooting
Topics relating to 'Troubleshooting' are covered in the following Key Tab: Hotspots
Whilst this document is not designed to offer a 'quick-fix' (e.g. "I have error 'ORA-11111' and want to know how to resolve it."), it does give the reader:
Details of Products and Processes engaged in the area where the error arises.
An understanding of the flow of data and control between these product and processes.
Details of specific Hotspots and integrations, along with tips on how to track data as it passes through the modules, and set-up to investigate.
End to End demo/setup scripts to assist with test cases.
Links to additional resources (Product Information Centers, Troubleshooting notes, diagnostics, product documentation, etc).
All of which will assist in pinpointing the area in which issues occur, and aid setting up of test cases and issue analysis.
For specific Problem/Resolution issues, however, we recommend the E-Business Suite Product Information Center Index (Doc Id: 444.2) and Knowledge Search in MOS
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Trade Planning and Execution to Claim Settlement Business Flow
Trade Planning and Execution to Claim Settlement Flow

This Note covers the Trade Planning and Execution to Claim Settlement business flow, which can be represented using the following process flow. The full flow is built up of a number of sub-flows, but
with significant overlap and interaction.
Scope of the Trade Planning and Execution to Claim Settlement flow
Scope of the Trade Planning and Execution to Claim Settlement flow

At a high level, the Trade Planning and Execution to Claim Settlement flow covers the full trade management lifecycle, from creation and allocation of budgets and quota, through trade planning
exercises and offer creation, through to the investigation and settlement of claims.
The flow through Trade Planning and Execution to Claim Settlement is contained, mainly, within the Channel Revenue Management (ChRM) product itself, however there are a number integrations and
interfaces to other products, which will be detailed in this document. For example:
Items such as accruals, accrual adjustments, and discounts are tracked in Oracle General Ledger.
Promotional payments related to Oracle Trade Management can be made and adjusted through checks in Oracle Payables. Budgets and offers are updated with the payment information.
When customers make payments, the payment information is updated in Oracle Trade Management. When customers take deductions or pay in excess, Deductions and Overpayment claims are
automatically created in Oracle Receivables and passed on to Oracle Trade Management.
Orders are created in Order Management. Reference information about the order such as product number, units, quantity, value and discount, as well as the offer details are updated in Oracle Trade
Management. Budgets and offers are also updated with this information.
Promotion related accruals, off-invoice promotion expenses, budget adjustments and claims or deductions with promotional accruals or earnings, which are settled by credit memo or check, are
tracked in General Ledger.
The process flow outlined in the diagram above, and in the table below assumes a footprint including Channel Revenue Management, Order Management, Accounts Payable, Receivables and General
Ledger as a minimum.
For an explanation of what functionality is available from the different products, please review 'What is the Difference between Oracle Trade Management, Channel Revenue Management and Channel
Rebate and Point-of-sale Management?' (Doc ID 1477811.1)
Flow Processes
Flow Processes
The following table provides a brief explanation of the steps covered by the Trade Planning and Execution to Claim Settlement Business Flow.
Function Description
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Budget Management Oracle Trade Management provides efficient

and cohesive budgeting and financial
processing. This eliminates wasteful spending
and ensures trade funding is allocated and
utilized as intended. You can plan and track
fund usage, and ensure that resources
are deployed effectively. It offers access to
historical sales and pricing information, which
you can use to plan for budgets based on facts.
The budgets functionality also supports Oracle
Partner Management business flow. Special
Pricing, Soft Funds, and Referral compensation
requests that are created in Oracle Partner
Management can source funds from budgets in
Oracle Trade Management
Trade Promotion Management Promotional planning involves planning for

discounts in such a way that it encourages
customers to buy products, and at the same time
produces the desired return on investments. By
offering discounts, organizations can improve
sales, achieve sales
targets, and gain competitive advantages
Claim and Deduction Management Customers raise claims or take deductions for
many reasons, for example, claiming
compensation for damaged goods or for
promotional accruals for which they are
eligible. Distributors raise supplier ship and
debit claims to compensate for the loss incurred
on sales to end customers at a rate lower than
their acquisition cost or expected margin.
Distributors and retailers raise price protection
claims to compensate for the loss in on-hand
inventory value or loss incurred on inbound
price lists and outstanding purchase orders
when vendors decide to reduce the price of
their products
Settlement Settling the claim and paying the claimant,

before recording the results in the relevant
financial applications (AP, AR, GL)
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Product Flow
Each flow can span different products.
The Trade Planning and Execution to Claim Settlement business flow can be represented by the following product flow.
Product Summary
Product Summary
Stage Description Key Product (M)andatory, (R)ecommended, (O)ptional
Budget Initial planning and Territory Optional: Territories that are used in Oracle
Management allocation of Management Trade Management for budget allocation, quota
budgets for use allocation, and defining markets and claim
within trade assignment, are created in Oracle E-Business
planning Suite Territory Management module.
Advanced Optional: Advanced options, which is an
Trade Setup of offers etc. Pricing Oracle Advanced Pricing feature, enables you
Promotion to define groups of modifiers.
Management Modifiers enable you to set up price
adjustments (for example, discounts and
surcharges), benefits (for example, free goods,
or coupons) and freight and special charges.
Also, all offers types except scan data, net
accrual and lump sum are stored as modifiers
in Advanced Pricing. This includes accrual and
off invoice offers.
Costing Optional: Oracle Costing provides information
on the actual Cost of Goods Sold. This
information is used for calculating the
promotional return on investment.
Inventory
Mandatory:
Oracle Inventory is the repository for products

or collateral used in conjunction with Oracle
Trade Management promotions. It is also used
by the ROI Calculator. Integration with this
application enables you to create and execute
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Accrual offers, Off-invoice offers, and
Budgets. This application is not required for
Lump sum and Scan Data offers.
Oracle Trade Management also integrates with

the product and product category definitions in
Oracle Inventory. All the modules in Oracle
Trade Management use these products and
product definitions.
Marketing Optional: You can associate campaigns,

programs, and events created in Oracle
Marketing with offers and budgets in Oracle
Trade Management.
Task Optional: generic tasks such as printing the
Management offer to customer for customer review
Order Optional: Orders are created in Order

Claim and Underpayment, Management Management. Reference information about the
Deduction overpayment, order such as product number, units, quantity,
offers etc are value and discount, as well as the offer details
reclaimed by are updated in Oracle Trade Management.
customers and Budgets and offers are also updated with this
suppliers information.
Task Optional: research activities such as verifying
Management the proof of delivery or contacting customers to
obtain additional information about the claim.
EBS Tax Optional: The Oracle E-Business Tax Engine
Engine provides the quote of the estimated tax amount
for a claim. The Oracle E-Business Tax Engine
provides an estimate of taxes before
transactions
Settlement Settlement of General Ledger Mandatory: Items such as accruals, accrual

claims and adjustments, and discounts are tracked in
deductions via Oracle General Ledger. Once the integration
numerous methods with Oracle General Ledger is complete you
and recorded in can track items such as offer-related accruals,
Financial claims or deductions with promotional accruals
applications such or earnings settled by credit memo or check.
as GL, AR and AP
Accounts Optional: Promotional payments related to

Payable Oracle Trade Management can be made and
adjusted through checks in Oracle Payables.
Budgets and offers are updated with the
payment information.
Accounts Optional: When customers make payments,

Receivable the payment information is updated in Oracle
Trade Management. When customers take
deductions or pay in excess, Deductions and
Overpayment claims are automatically created
in Oracle Receivables and passed on to Oracle
Trade Management.
Subledger
Accounting Optional: Implement Oracle Subledger
Accounting to define your own account
derivation rules for dynamically deriving
Oracle General Ledger account codes.
Related Products
Related Products
Aside from the key products involved in the Trade Planning and Execution to Claim Settlement flow, there are a number of supplementary products and product areas that should be considered.
Financial
Sales Interaction Center Supply Chain Common Applications
Telesales Scripting Product Lifecycle Assignment Collections
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Sales Management Manager Costing
iStore (PLM) Notes Partner
Interaction Management
History
Resource
Manager
Data Quality
Management
(DQM)
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Trade Planning and Execution to Claim Settlement
The following steps describe basic steps to complete the Trade Planning and Execution to Claim Settlement business flow, as shown in full in the attached video. The steps concentrate on one example
of the flow to:
Create a Fixed Budget

Create an accrual offer associated with this budget
Book an order referencing this offer
Create a claim
Settle the claim
Note: The video and associated steps described in this section are to provide functional references to the individual elements of the strong Trade Planning and Execution to Claim Settlement flow and
are not designed to be a comprehensive, or even recommended, guide to all possible approaches to either setup or process.
Step 1 : Create Budget
Create Budget
Overview of Steps
Create Budget
Submit Budget for approval
Approve Budget
Steps
Process Step
Step Path and Action Expected Results
Description
Create Fixed
1.0
Budget
Open the Create (N)Oracle Trade Management User >
1.1 The Create Budget form will be displayed.
Budget form Trade Management > Budget
Enter the budget details:
Setup Type : Fixed

Name : SB Co. Fixed Budget
Category : Campaign Execution Status code shows as 'Draft'
Budget Budget Number is generated
Enter the
1.2 Budget Amount : 1000000 Update, Restore, Copy, Delete and Request Approval
Budget Details
Currency : US Dollars buttons available
Start Date : <today> Side bar options (Market eligibility, Products etc) enabled
Ledger : Vision Operations
(USA)
(B)Create
Submit Budget Approval form displayed showing requestor, owner, request

1.3 (B)Request Approval
for Approval status and approval rule, along with the approver
Confirm
1.4 Approval Select 'Active' and click (B)Confirm Budget moves to Pending Approval
Request
Approve the Log out of the environment and log

1.5 User logged in as Sara Bailey
Budget back in as the approver (SVP)
Approval request displayed in worklist
Open Workflow From : <requestor>

1.6 (N)Workflow > Notifications
Notifications Type : AMS : Marketing Generic Approvals
Subject : Approval Required : Budget Request - for SB Co.
Fixed Budget needs your approval for USD 1000000
Log out and back in as the requestor

(N)Oracle Trade Management User > Trade
1.7 Approve (B)Approved Management > Budget
Query back SB Co. Fixed Budget
Status now Active
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Step 2 : Create Accrual Offer
Overview of Steps
Create accrual offer

Associate offer with budget
Approve Offer
Steps
Process Step
Step Path and Action Expected Results
Description
Create Accrual
2.0
Offer
(N) Oracle Trade Management User >
Open the Create
2.1 Trade Planning > Offers The Create Budget form will be displayed.
Offer form
(B)Create
In the Create Offer region enter the

following data:
Setup Type = Accruals

Update, Restore, Copy, Request Approval buttons
Global = <checked>
enabled
Offer Name = SB Co. Accrual
Side bar options (Main, Budget etc) displayed
Enter the Offer Offer
2.2 Status = Draft
Details Start Date = <today>
Discount Rules Section available
Currency = US Dollars
Click on the 'Budget' option in the sidebar and SB Co.
Activity = Advertising
fixed Buget
Discount Level = Line
Budget = SB Co. Fixed Budget
(B)Create
In the Discount Rules Section enter the

following details:
Level = Item Number

Name = SB_TM_ITEM01
UOM = Each
Enter Discount Discount = 10
2.3 Discount Type = Percent Discount rules displayed against the budget
Rules
Tier Type = Single
(B)Update
(ST)Budget
Enter the following details:

Confirmation that Budget has been applied.
Enter Budget Initial Estimated Budget = 50000
2.4
Request
Commited Amount on offer = $50000
(B)Update
(ST)Home
(B)Request Approval 3rd party Offer approval not required. By confirming the
2.5 Approve Offer
(B)Confirm request, status of offer becomes Active
Step 3 : Create and Book an Order
Create and Book an Order in Order Management

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Overview of Steps
Create order in Order Management

Review applied offer at Line Level
Book and Ship Order
Steps
Step Process Step Description Path and Action Expected Results

Create and Book Order in
3.0
Order Management
(N)Order Management Super User > Sales
3.1 Open Create Order Form The Create Order form is displayed
Order > Create Sales Order
In the Order Information Tab enter the following

information:
Customer = ABC Telecommunications Order Header is saved and Order

3.2 Enter Order Header Details
Order Type = Mixed number created
Price List = Corporate
Save
Navigate to (ST)Line Items. Enter the following

information:
Ordered Item = SB_TM_ITEM01

3.3 Enter Order Line Order updated with ordered item
Qty = 100
UOM = EA
Save
Adjustments tab shows SB Co.

3.4 Review the associated offer (B)Actions > View Adjustment
Accrual Offerat line level
(B)Apply to close View Adjustment form

3.5 Book Order Order is booked
(B)Book Order
Step 4 : Ship Sales Order
Ship Sales Order

Overview of Steps
Ship Sales Order to Customer
Steps

4.0 Ship Sales Order
Open Order Management (B)Order Management Super User > Shipping >
4.1 Shipping Transaction form opened
Shipping form Transactions
Enter Order Number

4.2 Query back order Order located
(B)Find
Select Launch Pick Release from Dropdown Pick Release Concurrent Requests
4.3 Pick Release Order
(B)Go Launched
4.4 Ship Confirm Ship Confirm Concurrent Requests

Once concurrent requests complete Launched
Query back Order Number
(B)Find
(ST)Delivery
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Select Ship Confirm from Dropdown
(B)Go
Once concurrent requests complete

4.5 Workflow Background Engine Run Workflow Background Engine for OM : Order
Lines
(N)Sales Orders > Create Sales Order
Query back order
4.6 Check Line Status (ST)Line Items Line Status = Complete
Select Line
Check Line Status
Step 5 : Run Funds Accrual Engine (FAE)

Overview of Steps
Steps

5.0 Run Funds Accrual Engine
(N)Oracle Trade Management Administrator > Concurrent Requests > Run

Open Funds Accrual Engine > Single Request
5.1 FAE parameters displayed
Concurrent Request
Enter Name = Funds Accrual Engine
Enter the following parameters:
Run Exception Messages = Yes

Run Budget Utilization for adjusted offer = Yes
FAE Concurrent Request runs to
5.2 Enter the FAE parameters and run Run Budget Utilization for volume offer = Yes
completion
Repost Failed GL Posting = No
Run in Debug mode = Yes
(B)Ok
Step 6 : View Budget Utilization in Trade Management

Overview of Steps
View budget updates based on ordered item
Steps

View Budget Utilization in
6.0
Trade Management
(N)Oracle Trade Management User >

6.1 Open Offers screen Offers screen displayed
Trade Planning > Offers
6.2 Search for offer and open Offer Details screen displayed for
Query back SB Co. Accrual Offer
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Query back SB Co. Accrual Offer
Open
Line with type Utilized added to the list for SB Co. Fixed Budget, related to
offer SB Co. Accrual Offer.
The amount utilized is the fixed amount / percentage of list price as defined in
the associated offer(s).
6.3 View Utilized Amount Drill down into Budget
SB Co. Accrual Offer applies a discount of 10% of list price, there are 100
ordered items, so utilized amount is
0.1 x 100 x $990 = $9900
Step 7 : Create Manual Claim
Create Manual Claim

Overview of Steps
Create Manual Claim

Associate Earnings
Select Settlement Type
Request approval
Steps

7.0 Request Manual Claim
(N)Oracle Trade Management User > Trade Management > Claim

7.1 Open Create Claims screen Claim Creation Screen Opened
(B)Create
Customer account details defaulted (bill to, ship to etc)

Enter the following details:
Update, Restore and Delete buttons enabled
Claim Type : Promotional
7.2 Enter Claim Details Status = New
Bill to Customer : ABC Telecommunications
Amount = 1000 Side bar options (Lines, Settlement etc.) enabled
(B)Create
Request Approval button enabled, Delete button removed

Set Status = Open
7.3 Update Status to Open
(B)Update
(ST)Lines
7.4 Add Claim Line Enter Amount = 1000 in first row Associate Earnings button enabled on the line
(B)Update
Click (Associate Earnings)
Enter 1000 against the earnings for SB Co. Accrual Offer on

7.5 Associate Earnings SB Co. Fixed Budget $1000 claim associated with the $9900 earnings
(B)Update
7.6 Associate Settlement

Method (ST)Settlement
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select Settlement Method = Credit Memo - On Account
(B)Update
(B)Request Approval No Approval is required based on this setup.

7.7 Approve Claim
(B)Approve Claim moves to 'Pending Close'
Step 8 : Create Credit Memo and Close Claim

Overview of Steps
View budget updates based on ordered item
Steps

Create Credit Memo and close
8.0
Claim
(N)Oracle Trade Management Administrator > Concurrent

Requests > Run
Select Autoinvoice Master Program

Auto-invoice completes successfully. At this point the credit
Enter the following details: memo is created
8.1 Run Auto-Invoice
Invoice Source = Trade Management Claims
Default Date = <today>
(B)Ok
(N)Oracle Trade Management Administrator > Concurrent

Requests > Run
Run Claims Settlement Fetcher Claim Data and GL Dates etc. are validated and the Claim is
8.2
Program Select Claims Settlement Fetcher set to Closed
(B)Ok
Flow Demonstration
To see an 15 minute video demonstrating the steps covered by the Trade Planning and Execution to Claim Settlement flow please click on the following link:
Video - Trade Planning and Execution to Claim Settlement (15:16)
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Trade Planning and Execution to Claim Settlement
The following steps describe a basic set-up used to enable the Trade Planning and Execution to Claim Settlement flow. This can be used as a guide to one
approach to setting up the full end to end process, and is shown in full in the attached video.
Note: The setup steps described in this section are to provide a single, basic approach to setting up the individual elements of the Trade Planning and Execution to
Claim Settlement flow to directly support the demonstration video, and are not designed to be a comprehensive, or even recommended, guide to all possible
approaches to either setup or process.
For further details on setup please refer to the relevant User and Implementation Guides
Business Flow : Basic Setup
Step by Step
List of the steps involved in setting up the example data to support the basic end-to-end flow script.
1. Item Creation
2. Item Availability
3. Add item to Price List
4. Trade Management System Parameters
Step 1 : Item Creation
Sub-Flow Demonstration
To see an short video demonstrating the set-up required to create an item as used in the Trade Planning and Execution to Claim Settlement : Claim sub-flow please click on the following link:
Video - Item Creation (02:23)
Details of the process for defining and maintaining Item information are available in the Inventory User Guide (Defining Items), which is available from here.
Pre-Requisite Steps
Overview of Steps
Set up an item for use in the process flow.
Note: in this example, we are taking a copy of an existing item as a template, however inventory item setup will be dictated by the organisations individual needs. The
important settings for the Trade Planning and Execution to Claim Settlement flow is that the item is customer orderable and shipable.
Steps

(url= http://<machine>:<port>)
Click on E-Business Home Page
Log in to Inventory
1.1 Enter username and password Inventory Functions are displayed
responsibility
Select (B) Connect
Select the Inventory responsibility
1.2 Open the Master Items form (N) Items > Master Items The Master Items form is launched
Select an appropriate Select the 'M1' organization from the List of Values,
1.3 The default organization is selected
Organization and select (B) OK
Enter the following values:

Enter the details of the item to The Item and Description fields will
1.4 Item = SB_TM_ITEM01
be created be populated
Description = SB Trade Management Item
Select the Tools menu

and the Copy From... option
Copy the item details from an In the Copy From pop-up window enter the item The item details will be copied from
1.5 template to copy from: Finished Good
existing item template the selected existing item
Select (B) Apply
Select (B) Done
1.6 Amend the details as The Long Description will have

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appropriate Change the Long Description to reflect the changed
description of the new item
Check the following values
Check Order Management Customer Ordered - <X>

1.7 Customer Orders Enabled - <X>
Parameters
Shippable - <X>
OE Transactable - <X>
1.8 Save the changes Select the Save icon The details will be saved
The Organization Assignment

1.9 Assign the Item Select the Organization Assignment icon
window will be displayed
Select the checkboxes next to the relevant

Assign the item to the relevant organizations (M1 and FST) The item will be assigned to the
1.10
organizations selected orgs
Select the Save icon
Close the form and return to

1.11
the menu
Step 2 : Item Availability
To see an short video demonstrating the set-up required to put stock for an item into inventory, as used in the Trade Planning and Execution to Claim Settlement : Claim sub-flow please click on the
following link:
Video - Miscellaneous Receipt (01:08)
Details of the process for performing a Miscellaneous Transaction to put stock into inventory are available in the Inventory User Guide (Chapter 11 - Transactions), which is available from here.
Item Availability
Overview of Steps
Creating stock for item SB_TM_ITEM01 via a Miscellaneous Receipt as used in the flow.
Steps

Log in to the Inventory
2.1 Enter username and password Inventory functions are displayed
responsibility
Select (B) Connect
from menu select Change

Organization - MRP M1 is now the organization from where the items
2.2 Change Organization to M1 Select M1 will be sourced.
(B)OK
from menu open

2.3 Open Transactions form (N)Transactions > Miscellaneous Miscellaneous Transation form (M1) opened
Transaction
2.4 Create Transaction Transaction lines form displayed to enter item details
Enter the following details
Enter Date = <today>

Type = Miscellaneous Receipt
(B)Transaction Lines
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Item = SB_TM_ITEM01
Subinventory = FGI
2.5 Enter Receipt details Quantity = 200
Form Cleared. 200 items now received into M1/FGI
Account = Miscellaneous
Save
2.6 Close the form
Step 3 : Add Item to Price List
To see an short video demonstrating the set-up required to add the item to a price list, as used in the Trade Planning and Execution to Claim Settlement : Claim sub-flow please click on the following link:
Video - Adding item to a price list (01:21)
Details on Price list setup can be found in the Order Management Implementation Guide (Chapter 2: Oracle Pricing Setup) which is available from here.
Add Item to Price List

Overview of Steps
Add the newly created item SB_TM_ITEM01 to the corporate price list.
Steps

Log in to the Oracle Pricing Manager Oracle Pricing Manager functions are
3.1 Enter username and password
responsibility displayed
Select (B) Connect
from menu select (N)Price Lists >

3.2 Open the Price List Setup form Price List Form displayed
Price List Setup
(M)View > Find
Enter Corporate
3.3 Query Back Corporate Corporate Pricelist displayed
Select
(B)OK
Click on (ST)Line Lines, select first row Transaction lines form displayed to enter
3.4 Enter a new line for SB_TM_ITEM01
item details
Product Context = Item

Product Attribute = Item Number SB_TM_ITEM01 Added to corporate
3.5 Enter Receipt details
Product Value = SB_TM_ITEM01 price list
Unit Price = 990
Save
3.6 Close the form
Step 4 : Trade Management System Parameters
System Parameters
10/3/2018 Note: 1602524.2
(R) Oracle Trade Management User
(N) Trade Management > Administration > System Parameters
System Parameters enables the Administrator to setup the following information for claims:
Action Description
When a deduction or an overpayment comes through Oracle Receivables, the

claim
reason is often not supplied by the customer's remittance and therefore the claim
reason is unknown when the claim is created. In such cases, the Claim Reason
Claim Reason selected in the System Parameters will default on the deductions or overpayments.
For example, the Administrator in an organization can set it up such that all
deductions and overpayments that do not have a reason are created with the claim
reason--"Unknown Claim Reason".
When deductions or overpayments come through the Oracle Receivables,

sometimes, the claim type is not captured. Such claims will therefore be created
Claim Type with the claim type defaulted from the System Parameters page.
For example, the Administrator in an organization may set such claim types as
Unknown Claim Type or To be Determined.
The number of days due determines the due date of each claim. If this is not set up
for customers, the due date can be defaulted from System Parameters. When a
claim is created, the days that are due according to the customer's Trade Profile
Days Due will
first be assessed to determine the due date of the claim. But if that is not assigned,
the number of days due that is set up in the System Parameters will be used to
derive the due date of the claim.
An owner of a claim is the person responsible for driving a claim to resolution.
Claims may be assigned based on various criteria such as claim type, reason,
customer or geographical attributes. In cases when certain claims are created and
for various reasons the claims assignment territories fail to assign an owner, it is
Default Owner
still imperative that a default owner be assigned. This default owner may be an
Administrator or a Claims Analyst who will be responsible for resolving the
claims
or for finding the proper owners
Payables
The following is required for payables integration:
Action Description
When a promotional claim is settled by a check, GL entries, including Debit

Vendor clearing account Liabilities and Credit Vendor Clearing are created. The Liabilities account used is
the same one used when accruals occurred.
This is used for transferring entries from Oracle Channel Revenue Management
Payables source into Oracle Payables. The LOV contains all imported transaction sources defined
in Oracle Payables.
This is the default Payables term used on invoices created in Oracle Payables for
Payables payment term claim settlement. The list of values for this field contains all payment terms
defined in Oracle Payables
Receivables
The following are required for Receivables integration:
Action Description
This is used for transferring entries from Oracle Channel Revenue Management
Receivables Batch source into Oracle Receivables. The LOV contains all imported transaction sources
defined in Oracle Receivables
These are the default values for claims settled with the respective settlement
Debit Memo, Credit Memo and Chargeback methods. The LOV contains all debit memos, credit memos and chargebacks that
are defined in Oracle Receivables
10/3/2018 Note: 1602524.2
Write-off adjustment The receivables activities are defined in Oracle Receivables
This is the receivables activity that is passed to Oracle Receivables. Use this when
Receipt Write-off (Deductions)
settling non transaction-related deductions
This is the receivables activity that is passed to Oracle Receivables. Use this when
Receipt Write-off (Overpayments)
settling overpayments
Relevant Product Documentation
Links to relevant Product User and Implementation guides to assist with setup of Trade Planning and Execution to Claim Settlement flow
Channel Revenue Management User Guide

Inventory User's Guide
Order Management Implementation Guide
Order Management User Guide
10/3/2018 Note: 1602524.2
Hotspots
What Are Hotspots?
Hotspots are areas within the Trade Planning and Execution to Claim Settlement business flow that have been identified as requiring special attention or explanation. These areas have been indentified
for a number of reasons:
Complex interaction between multiple products: Where a particular piece of functionality spans multiple products, it is not always immediately clear which products are directly, or indirectly,
involved, how they interact (i.e. what is the flow of control and data) and what setup must be considered when implementing the functionality. Particularly Integration Notes provide technical and
functional descriptions of the flow to assist in understanding and troubleshooting.
High issue re-discovery: Where multiple parties, both internal and external, via forums, communities and service requests are asking similar questions of particular areas of product setup. Whilst
the note is not intended to list bug fixes, patches etc. it does look to address common setup issues and also assist with troubleshooting particularly via the links to relevant sections of the Oracle
documentation.
What Do the Hotspot Pages Contain?
Each of the pages relate to a specific hotspot and look to give details on how to understand, setup and troubleshoot that particular area. Each page contains the following:
Overview: What is the hotspot, what products are involved and, from a high-level, how do they interact.
Integration Notes: Integration notes describe in both technical and functional terms the flow of data and control through the products involved in the funcitonality. It also points toward specific
areas of setup that should be reviewed and pointers on troubleshooting.
Related Integration Notes: Where there are indirectly related areas of integration that should also be noted.
Diagnostics Docs: Lists any diagnostics notes (from either Diagnostic Test Catalog for 12.1.3 (Doc ID 1083807.1) or standalone diagnostics scripts) directly related to troubleshooting the hotspot
Troubleshooting: a dynamic list of published troubleshooting notes related to the hotspot
Related Product Information Centers: a link to specific Product Information Centers related to the products intergral to the hotspot. These notes provide further details on the product and related
troubleshooting. E-Business Suite Product Information Center Index (Doc Id: 444.2) for more details
Oracle Product Documentation: link to specific chapters in the 12.1.3 Product documentation directly related to the setup of the hotspot.
10/3/2018 Note: 1602524.2
What Are Offers?

Offers in Channel Revenue Management are a key element of the Trade Planning process. They simplify the process of discount planning, execution and planning allowing the user to create different
kinds of offers dependent on the desired results. There are ten types of offer supported in Channel Revenue management, all of which create modifiers in Advanced Pricing which, subsequently, are
applied to Direct and/or Indirect Sales orders in Order Management. The type of offer then determines whether the incentive is applied to the net or gross order amount, at line level or header level,
immediately or as an accrual.
Types of Offer:
Accrual Offer: In an Accrual offer, delayed discounts are offered on purchases made over a specific period of time. These delayed discounts get accrued over a period of time and retailer scan later
obtain this money by submitting claims.
Lump Sum Offer: Manufacturers may have agreements with retailers to pay them if they carry out certain trade promotion activities on behalf of the manufacturer. Promotional payments arising
out of Lump sum offers are either accrued immediately, or over a period of time.
Off-invoice Offer: This is also known as On-invoice offer. In an Off-invoice offer, discount is offered on the invoice amount when customers purchase the specified quantity of a product. In this
case, the discount is not accrued but is directly applied on the invoice.
Order Value Offer: In an Order Value offer, discount is offered on the entire order value, regardless of the number or type of products that a customer purchases. The customer may purchase
different products; discount is offered on the total value (order amount) of these products.
Promotional Goods Offer: A Promotional Goods offer includes an additional product or service with the purchase of a specified product. For example: Buy purchase a Computer and get a free
Printer.
Scan Data Offer: Scan Data offers are commonly used in the Consumer Goods industry. They appear as manufacturer-sponsored coupons, consumer rebate programs, or discounts. Customers can
redeem these coupons and avail discounts on certain products. The data is processed by third party clearing houses and passed to the manufacturer who reimburses the retailer.
Volume Offer: Volume offers are created to encourage customers to purchase higher quantities of products. In a Volume offer, the qualified retailers accrue funds based on their cumulative
purchases spanning over a period of time.
Trade Deals: Trade Deals cover a wide variety of promotions and discounts. Off invoice as well as Accrual offers can exist within the same offer and this is the advantage of creating a Trade Deal.
When you create a Trade Deal you can either:
Apply only Accrual discount rules: customers accrue funds based on sales that they achieve.
Apply only Off-invoice discount rules: customers receive discounts on products that they purchase.
Apply Accrual discount rules as well as Off-invoice discount rules: customers accrue funds based on the sales that they achieve and receive discounts on
products that they purchase.
Terms Upgrade Offer: Oracle Trade Management supports the following types of terms upgrade:
Freight terms: Enables you to specify freight terms such as paying freight charges on behalf of the customer and claiming it back from the customer at a
later point of time; or waiving off freight charges for the customer.
Payment terms: Enables you to enter payment specifications such as extended payment period for the customer. For example, your organization may have
a policy requiring customers to pay within 30 days of buying a product. By specifying payment terms, you can extend this payment period to 60 days.
Shipping terms: Enables you to offer services such as free shipping or shipping at a discounted price
Note : This note will not detail every possible flow but will, instead, concentrate on known integration 'Hot Spots'; For more information on specific setup and processes refer to:
Oracle Trade Management Implementation and User Guide

Oracle Advanced Pricing Implementation and User Guide
Order Management Implementation and User Guides
What Products are involved in Offers and how do they interact?
Offers are created in Channel Revenue Management: Trade Planning and provide a mechanism for incentivising sales. When an offer is created, a corresponding Advanced Pricing modifier is created and it
is this that is applied to direct or indirect Sales orders created in modules such as Order Management, iStore, Telesales etc. Dependent on the type of offer, these modifiers then provide the information to
handles manual claims or accruals.
Offers Integration Notes (1)
Offers Integration Notes
10/3/2018 Note: 1602524.2
Integration Troubleshooting : Trade Management Offers (WIP) [Document 1601533.2]
Offers Diagnostics Docs (2)
Offers Diagnostics Notes
Trade Management Offer Setup Test [Document 462863.1]

How To Run And Interpret The Trade Management Budget Data Collection Test For R11i & R12
Offers Troubleshooting (10)

1-5 of Show
10 All
Troubleshooting notes related to Offers
Offer Checkbook Error: "Amount Entered is More Than the Amount Committed by this Fund for this Object. Please Enter a Valid Amount and/or a Fund."
[Updated: 05/13/2013]
How Can I find out What has Accrued for an Offer for a Buying Group for the year in Trade Management? [Updated: 08/08/2012]
How To View Public & Private API Details for Channel Revenue Management [Updated: 08/16/2015]
Creating Off Invoice Offer API Error: "Please enter Discount Rules before making the offer active" [Updated: 09/11/2013]
Budget Allocation or Offer Approval Error: "Invalid Workflow Role for Approver" [Updated: 09/28/2018]
Related Product Information Centers (1)
Product Information Centers for products related to Offers
Information Center: Troubleshooting Oracle Trade Management Offers [Document 1483935.2]
Oracle Documentation (4)
Links to Oracle Documentation related to Offers
ChRM User Guide : Trade Planning and Offers

Advanced Pricing User's Guide : Modifiers
Advanced Pricing User's Guide : Qualifiers and Qualifier Groups
Marketing User Guide : Working with Offers
10/3/2018 Note: 1602524.2
What Are Claims?

Claims management allows customers to raise claims or take deductions for many reasons, including claiming compensation for damaged goods, payment for services and claiming promotional accruals
that they are eligible to receive. Claims are controlled by the claim class which include:
Claim - also known as a manual claim and is created directly in Trade Management to handle reimbursement requests due to damaged goods, payment for services, etc.
Debit Claim - created in Trade management to charge back customers who have been overpaid and are settled through debit memos.
Deduction - created in Oracle Receivables and are used to handle situations where customers short pay(under pay) invoices for various reasons including claiming compensation for shipping errors,
pricing errors and to claim promotional earnings. Deductions can be one of the following types:
Transaction-related: deductions can be traced back to a specific transaction such as an invoice, a debit memo or a charge back
Non transaction-related: deductions cannot be traced back to a specific transaction – created using Claim investigation
Overpayment - created in Oracle Receivables when customers have overpayed what they owe
Trade Management tightly integrates with Receivables via auto-invoice, Payables through the Open Interface Program and Order Management using Return Materials Authorization (RMA) to validate and
import records as completed transactions. When customers make payments, the payment information is updated in Trade Management. When customers take deductions or pay in excess, deductions and
overpayment claims are automatically created in Receivables and passed onto Trade Management.
Note : This note will not detail every possible flow but will, instead, concentrate on known integration 'Hot Spots'; For more information on specific setup and processes refer to:
Oracle Trade Management Implementation and User Guide.

Oracle Receivables Implementation and User Guides.
Oracle Payables Implementation and User Guides.
Order Management Implementation and User Guides.
Oracle General Ledger Implementation and User Guides.
What Products are involved in Claims and how do they interact?
Customers may submit a claim or deduct/overpay for many reasons such as OS and D- over, shorts and damages. Claims can be made based on offers associated with orders. If a customer makes any over
payments or short payments a resulting deduction or overpayment transaction is created by AR into Oracle Trade Management.
When a claim is created, all the information necessary to process the claim is recorded. This information includes the claim type, reason for the claim, customer information, contact information, broker and
sales representative details, the amount, and currency type. The claim is then investigated and follows an approval flow before being settled.
The claim settlement methods that are available in Oracle Trade Management are check, on-account credit memo, previous on-account credit memo, debit memo, Return Materials Authorization (RMA),
automatic write-off, invoice credit memo, and contra charge. The settlement type is related to the type of claim.
Claims Integration Notes (1)
Claims Integration Notes
Integration Troubleshooting : Trade Management Claims (WIP) (Doc ID 1601010.2) [Document 1601010.1]
Claims Diagnostic Docs (1)
Claims Diagnostic Docs
11.5.10 & R12: How To Run And Interpret The Trade Management Claims Data Collection Test [Document 397601.1]
10/3/2018 Note: 1602524.2
Product Information Centers for products related to Claims
Information Center: Oracle Channel Revenue / Trade Management [Document 1269302.2]

Recommended and Latest Patch Listings for Sales & Marketing, Channel Revenue Management,Quoting, Order Capture and iStore. [Document 1599010.2]
Links to Oracle Documentation related to Claims
ChRM Implementation and Administration Guide : Claim and Deduction Management
10/3/2018 Note: 1602524.2
What is Subledger Accounting?
Subledger Accounting (SLA) is accounting hub in Oracle Applications, which is used to derive all attributes required to account a transaction in Oracle General Ledger. It enables corporations to comply
with corporate, local and managerial accounting and audit requirements via increased control, visibility and efficiency.
What Products are involved in Subledger Accounting and how do they Interact?
Channel Revenue Management has two accounting entities, Accrual and Claim Settlement
For Accrual Entity, system will raise accounting events in the following cases:
Accrual creation.
Accrual adjustment.
Off –Invoice offer Accrual creation.
Paid adjustment Creation through Adjustment Public API.
For Claim Settlement Entity, system will raise accounting events after Promotional Claim is initiated for settlement for following settlement methods:
AP Invoice Settlement – Check/ Wire/ EFT/ AP Default.

AR Credit Memo.
AR Debit Memo.
AP-AR Netting.
Accounting Only (for Ship & Debit Internal Requests).
AP Debit Memo.
AR Custom Settlement.
AP Custom Settlement.
These accounting events in turn create the following accounting entries:
When accruals occur:

Debit Sales or Expense Account.
Credit Liability Account.
If the off-invoice posting option is enabled, it creates the following entries when the sales order line with the offer applied has been invoiced:
Debit Sales/Expense/Charge (set up in Trade Management).
Credit Revenue (from AR).
For negative adjustments made to accruals, the following reversal entries are created:
Debit Liability Account.
Credit Sales or Expense Account.
When a claim or deduction is associated with promotional accruals or earnings, and the claim is being settled by credit memo, Oracle Trade Management passes the Receivables Clearing Account to
Oracle Receivables and creates the following entries:
Credit Receivables Clearing Account.
When a claim or deduction is associated with promotional accruals or earnings, and the claim is being settled by check, Oracle Trade Management passes the Vendor Clearing Account to Oracle
Payables and creates the following entries:
Credit Vendor Clearing Account.
These are the required default GL accounts. You can customize the way in which an entire GL accounting combination is derived or individual account segments or flexfields are derived when defining
account derivation rules in Oracle Subledger Accounting.
Subledger Accounting Integration Notes (1)
Subledger Accounting Integration Notes
Integration Troubleshooting : Oracle Channel Revenue Management to GL via Subledger Accounting [Document 1604094.2]
10/3/2018 Note: 1602524.2
Subledger Accounting Troubleshooting (4)
Troubleshooting notes related to Subledger Accounting
Troubleshooting Trade Management SLA Uptake in R12.1.3 [Updated: 04/21/2013]

Trade Management Subledger Accounting Program Errors There is No Accounted Amount for the Subledger Journal Entry Line [Updated: 08/09/2013]
Data flow from Oracle Channel Revenue Management to SLA and General Ledger [Updated: 03/28/2017]
Troubleshooting ChRM SLA Subledger Accounting - Create Accounting (XLAACCPB) Program Error Codes [Updated: 11/11/2015]
Product Information Centers for products related Subledger Accounting

Links to Oracle Documentation related to Subledger Accounting
ChRM Implementation and Administration Guide : Integrating with GL via SLA

Subledger Accounting Implementation Guide : Options Setup
10/3/2018 Note: 1602524.2
What is the Funds Accrual Engine (FAE)?
The Funds Accrual Engine (FAE) is a concurrent request that, in short, pulls the accrual and discount information from ship confirmed Sales Orders created via any channel then calculates the utilization
and earnings associated with the related budget. The engine implements the following features:
Ability to calculate budget utilization and earnings based on booked orders and ship confirmed orders.
In case of Fully Accrued type of budgets with accruing to Customer, the Budget, Committed and Earned columns are to be updated with the accrued amount. But in case of budgets that accrue to
Sales; only the Budget column is updated. Committed and Earned are not populated. This allows users to transfer money from a fully accrued budget to any other fixed budgets.
Ability to reconcile budget utilization and earnings when an order is cancelled. When an order is cancelled, running the concurrent process reconciles the already adjusted budget amount.
Ability to reconcile budget utilization and earnings when an order is returned When an order is returned, running the concurrent process reconciles the already adjusted budget amount.
What Products are involved in Funds Accrual Engine and how do they Interact?
When an offer is created in Channel Revenue Management, a modifier is created in Advanced Pricing (see Integration Troubleshooting: Trade Management Offers (Doc Id: 1601533.2)). When an order is
created the modifiers apply discounts and offers where relevant and when the order is shipped/invoiced in Order Management, details of these are retrieved by the Funds Accrual Engine via APIs to update
the committed, utilised and earned amounts associated with the relevant budget in Channel Revenue Management.
Funds Accrual Engine Integration Notes (1)
Funds Accrual Engine Integration Notes
Integration Troubleshooting : Funds Accrual Engine (FAE) [Document 1606530.2]
Funds Accrual Engine Diagnostics Docs (2)
Diagnostics Scripts to assist in the troubleshooting of Funds Accrual issues
11.5.10 & R12: How To Run And Interpret The Trade Management Claims Data Collection Test [Document 397601.1]
How To Run And Interpret The Trade Management Budget Data Collection Test For R11i & R12 [Document 422885.1]
10/3/2018 Note: 1602524.2
Funds Accrual Engine Troubleshooting (2)
Troubleshooting notes related to the Funds Accrual Engine
Troubleshooting Performance Problems in the OZF-TM: Funds Accrual Engine Program Due to the ASO_ORDER_FEEDBACK_T Queue [Updated:
02/07/2018]
Trade Management Funds Accrual Engine FAQ [Updated: 09/02/2015]
Product Information Centers for products related to Funds Accrual Engine

Links to Oracle Documentation related to Funds Accrual Engine
ChRM Implementation and Administration Guide : Product Overview
10/3/2018 Note: 1602524.2
Related Flows
Related Business Process Advisor Notes
The Business Process Advisor knowledge base will be expanded through the coming months to encompass other business flow within Oracle CRM. As these notes are created and published, they will,
where relevant, be linked within other existing related Business Process Advisor notes, to further assist in the reader's understanding of how these flows interconnect.
So far, the following Advisors have been created:
Business Flows
Financials
Flows:
AutoInvoice Debugging Flow Advisor: EBS Receivables (Doc ID 1483249.1)
Sales
Flows:
Sales Lead to Cash - EBS Business Process Advisor: CRM Sales [Video](Doc ID 1628024.2)
Trade Planning and Execution to Claim Settlement - EBS Business Process Advisor: CRM Channel Revenue Management
[Video] (Doc ID 1602524.2)
Service Execution
Flows:
Service Request Creation to Resolution - EBS Business Process Advisor: CRM Service [Video](Doc ID 1589750.2)
Supply Chain Management
Flows:
Order to Cash Advisor: E-Business Suite (EBS) Order Management (OM) (Doc ID 1485968.1)
HCM
Flows:
Oracle Time and Labor (OTL) to Payroll Timecard Flow Advisor(Doc ID 1494626.1)
EBS HRMS Payroll - RetroPay Advisor(Doc ID 1482827.1)
US Year End Patch Flow Advisor: E-Business Suite (EBS) Human Capital Management (HCM) for US Legislation patching(Doc
ID 1144633.1)
There will be others, and the table below lists some which are under consideration. So watch this space, or add a comment to this Note identifying the process which you are interested in seeing
produced.
10/3/2018 Note: 1602524.2
Business Flows
Financials
Flows: Functions: Products:
•Expense Report to Invoice •Accounting •Assets
•Supplier Invoice to Payment •Financial Reports •General Ledger
•Receipt to Assets •Cash Management •Payables
•Assets to Depreciation •Analysis & Reporting •Receivables
•Customer Invoice to Receipt •Asset Management •Cash Management
•Subledger Journals to Post •Payables •Internet Expenses
•Bank Statement to Cash Reconciliation •Receivables
•Period End Close to Financial Reports •Period End Close
•Internet Expenses
Sales
•Inbound Call to Lead for TeleSales •Inbound TeleSales •TeleSales
•Lead to Opportunity for TeleSales •Lead & Opportunity Management •Quoting
•Opportunity to Order for TeleSales •Product Pricing •Sales
•Author to Sign Service Contract •Global Sales Forecasting
•Expiring Contract to Renewal •Contract Management
•Change or Terminate Contract •Contract Expirations & Renewals
•Opportunity to Forecast to Management Rollup
Service Execution
• Service Request Creation to Resolution •Customer & Contract Entitlements •TeleService
•Charges to Invoice •Telephone Service Request Management •Field Service
•Registration to User Access for Self-Support •Web Service Request Management •Mobile Field Service
•Maintain Account to Personalize Homepage •User Registration & Personalization •iSupport
•Web Service Request to Resolution •Escalations •Service Contracts
•Service Contract to Entitlement •Field Service •Installed Base
•Service Entitlement to Dispatch •Engineer Dispatch •Knowledge Base
•Service Request to Task Resolution •Engineer Debrief •Human Resources
Supply Chain Management
10/3/2018 Note: 1602524.2
•Plan to Replenish Min-Max Planning •Replenishment •Purchasing
•Order to Fulfillment •Order Promising •iProcurement
•Requisition to Receipt Direct •Order Processing & •Order Management
•Requisition to Receipt Indirect Order Scheduling •Inventory Management
•Requisition to Service Delivery – Fixed Price •Item Availability
•Requisition to Service Delivery – Time Based •Shipping
•Purchasing
•Purchase Contracts
•Vendor Management
•Approvals
•Receiving
Projects
•Project Budget to Project Resourcing •Change Control & Issue Management •Project Management
•Project Resourcing •Budgeting, Resourcing, Costing & Billing •Project Collaboration
•Collaborative Project Change Control •MS-Projects Integration •Project Resource Management
•Project Expenditure to Revenue Recognition •Revenue Recognition •Project Costing
•Analysis to Project Closure •Cashflow Management •Project Billing
•Deliverables •Time & Labour
•Forecast Generation
•Work plan Budget & Actuals Rollup

Generation
•Performance, Exception & Program

Reporting
Maintenance
•Unplanned Work to Maintain Asset •Scheduled Maintenance •Enterprise Asset Management
•Planned Work to Maintain Asset •Unplanned Maintenance •E-Business Intelligence
•Asset Purchase to Maintenance Plan •Asset Purchase •Financials Intelligence
•Maintenance Planning & Scheduling •Purchasing Intelligence
•Trackable Items
•Maintenance Time & Costs
•Resource Planning
•Maintenance BOM Management

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The basic steps which are executed to achieve a goal.

How to Read This Document

What do the Tabs Contain?

Trade Planning and Execution to Claim Settlement Flow

Each section contains:

How to Use the Document

Trade Planning and Execution to Claim Settlement Business Flow

Trade Planning and Execution to Claim Settlement Flow

Scope of the Trade Planning and Execution to Claim Settlement flow

Scope of the Trade Planning and Execution to Claim Settlement flow

Budget Management Oracle Trade Management provides efficient

Trade Promotion Management Promotional planning involves planning for

Settlement Settling the claim and paying the claimant,

Each flow can span different products.

Stage Description Key Product (M)andatory, (R)ecommended, (O)ptional

Oracle Inventory is the repository for products

Oracle Trade Management also integrates with

Marketing Optional: You can associate campaigns,

Order Optional: Orders are created in Order

Settlement Settlement of General Ledger Mandatory: Items such as accruals, accrual

Accounts Optional: Promotional payments related to

Accounts Optional: When customers make payments,

Telesales Scripting Product Lifecycle Assignment Collections

Trade Planning and Execution to Claim Settlement

Create a Fixed Budget

Step 1 : Create Budget

Enter the budget details:

Setup Type : Fixed

Submit Budget Approval form displayed showing requestor, owner, request

Approve the Log out of the environment and log

Approval request displayed in worklist

Open Workflow From : <requestor>

Log out and back in as the requestor

Step 2 : Create Accrual Offer

Create Accrual Offer

Create accrual offer

In the Create Offer region enter the

Setup Type = Accruals

In the Discount Rules Section enter the

Level = Item Number

Enter the following details:

Step 3 : Create and Book an Order

Create and Book an Order in Order Management

Create order in Order Management

Step Process Step Description Path and Action Expected Results

In the Order Information Tab enter the following

Customer = ABC Telecommunications Order Header is saved and Order

Navigate to (ST)Line Items. Enter the following

Ordered Item = SB_TM_ITEM01

Adjustments tab shows SB Co.

(B)Apply to close View Adjustment form

Step 4 : Ship Sales Order

Ship Sales Order

Ship Sales Order to Customer

Step Process Step Description Path and Action Expected Results

Enter Order Number

4.4 Ship Confirm Ship Confirm Concurrent Requests

Once concurrent requests complete

(N)Sales Orders > Create Sales Order

Query back order

4.6 Check Line Status (ST)Line Items Line Status = Complete

Check Line Status