Maitri User Manual 161217 Lms

User Manual for MAITRI
URL: https://maitri.mahaonline.gov.in/Login/Login
Step 1: The user needs to log in to the MAITRI – Single Window Portal
(https://maitri.mahaonline.gov.in/Login/Login) to apply for required services and approvals.
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Step 2: After clicking on “New Registration” the user applying through MAITRI – Single Window
Portal will have to register on the MAITRI portal. This can be done by accessing
https://maitri.mahaonline.gov.in/Registrationnew/Registration. After filling in all the relevant
details, the applicant will create a User Log-In and an auto-generate OTP using his mobile
phone and the click on “Register”.
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Step 3: The username and password created on Registration form will have to be used for
logging in on MAITRI and clicking on “CAF” as shown below
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Step 4: After clicking on CAF, the user will have to fill the following fields as given in the
attached screenshots. Upon entering the Aadhar number in the CAF, the fields under Applicant
details are auto populated from the Registration Page
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Step 5: After certifying, we reach the document submission page where we have to upload or
fetch from DG-Locker the relevant documents and click on “Submit Documents”
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Step 6: After submission of documents, the user will then have make to necessary payments for
applying services on MAITRI.
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Step 7: The user will have to fill in the requisite details for making necessary payments and click
on “Pay Now” to make the payments.
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Step 8: After making the payment, the user will be able to download the receipt as shown
below
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Step 9: After making the payment, we can find an exhaustive list of approvals on MAITRI as
given below in the screenshot
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Step 10: To demonstrate the logic of auto population we can click on an approval where the
common fields will get auto populated in the application form of the selected approval.
On clicking the Services Provided tab on the left hand dashboard, the applicant is transferred to
a page with the list of services which he can apply via MAITRI and Shop & Establishment is one
of the services. The applicant on selecting Registration Shop & Establishment of gets
automatically transferred to the URL. The applicant doesn’t need to register or log in again
here; he automatically lands on the page with the Registration Shop & Establishment form. The
user has to fill in the form. The common details for the applicant are auto-populated on the
Registration Shop & Establishment form using the fields he has filled in CAF.
Steps for Shop and Establishment Registration
Shop and Establishment Registration – Registration Form “A” (New

User).
Step 1: Click on Registration Form “A” from menu Shop and Establishment Registration. User can see
Form “A” (Application for Registration)
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Step 2: Select Division, District & Office Name where Postal Address and situation of the establishment
and fill whole form as per given instruction.
Step 3: After fill application form user can Upload Document for generated application ID.
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Step 4: Click of Upload Document can show types and name of documents which is need to Upload to
continue.
Step 5: Document upload successfully message will showing Make Payment option through Online
which will give you the transaction successful receipt after payment done.
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Shop and Establishment Registration – Old User Form to fill Renewal
Application (B Form) & Change Request (E Form).
Step 1: Click on Shop Register Form “Old User” from menu Shop and Establishment Registration.
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(Note: Fill & attached document to Old User form first to apply Renewal Application form for Shop and
Establishment Registration and Contract Labour License.)
Step 2: Shop and Establishment Registration Old user form can open two fields i.e. Renew Certificate
(Form B) & Change request (Form E) option.
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 Registration Form “B” (Renew Certificate).
Step 1: Click of Renew Certificate can open application form to renew the license.
(Note: Fill the Old User form first to apply Renewal Application form for Shop and Establishment
Registration and Contract Labour License)
In Application for Renewal of Registration applicant can only change valid up to year and
number of employees and save the details.
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Step 2: After save renew application form user can Upload Document for generated application ID.
continue.
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 Registration Form “E” (Change request).
Step 1: Click of Change Request can open application form to make Change in license.
(Note: Fill the Old User form first to apply Change Request form for Shop and Establishment Registration
and Contract Labour License)
In Application for Change request can change

 CATEGORY OF ESTABLISHMENT TYPE
 NAME AND RESIDENTIAL ADDRESS EMPLOYER
 NATURE OF BUSINESS
 OFFICE/STORE ROOM/GODOWM/WAREHOUSE/WORKPLACE DETAILS
 NAME AND POSTAL ADDRESS OF ESTABLISHMENT
 NAME AND RESIDENTIAL ADDRESS OF MANAGER
 NUMBER OF EMPLOYEES
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Step 2: After save change application form user can Upload Document for generated application ID.
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continue.
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 Click of Principal Employer Registration User can see –

A. Principal Employer Registration - Establishment of Principle Employer (Form 'I' (See Rule 17
(1)).(New User)
B. Principal Employer Old User Form to fill Renewal Application & Amendment.
(Note: Compulsory documents like Annexure A & B formats are available in same column)
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Steps for Principle Employer Registration
Principle Employer Registration – Registration Form 'I' (New User).
Step 1: Click on Establishment of Principle Employer from menu Principle Employer Registration. User
can see Form “I” (Application for Registration)
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continue.
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Principle Employer Registration – Principle Employer (Old User) for
Amendment.
Step 1: Click on Principle Employer (Old User) from menu Principle Employer Registration.
(Note: Fill & attached document to Old User form first to apply Amendment Application form for
Principle Employer Registration)
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Step 2: Principle Employer Registration Old user form can open field i.e. Amendment option.
 Registration Form “I” (Amendment).
Step 1: Click of Amendment can open application form to amend the registration.
(Note: Fill & attached document to Old User form first to apply Amendment Application form for
Principle Employer Registration)
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continue.
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 Click of Contract License User can see –
A. Contract License – New License form (Form-IV ( See Rule 21 (I)) ).(New User)
B. Contract License Old User Form to fill Renewal Application (Form-VII (See Rule 29 (I))).
(Note: Compulsory documents like Annexure A & B formats are available in same column)
Steps for Contractor License
Contractor License – Application Form-IV (New License).
Step 1: Click on New license from menu Contractor License. User can see Form-IV (Application for New
License)
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continue.
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Contract License – Old User Form to fill Renewal License Application
(Form-VII) & Amendment (Form-VII).
Step 1: Click on Contract Labour License “Old User” from menu Contractor License.
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(Note: Fill & attached document to Old User form first to apply Renewal Application form for Shop and
Establishment Registration and Contract Labour License.
Step 2: Contract Labour License Old user form can open two fields i.e. Renew License (Form-VII) &
Amendment (Form-VII) option.
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 Contract License Renew License (Form-VII).
Step 1: Click of Renew License can open application form to renew the license.
(Note: Fill the Old User form first to apply Renewal License form for Shop and Establishment
Registration and Contract Labour License)
In Application for Renewal of License applicant can change Renewal for year, Contractor Start
work Date- Contractor End work Date and Security deposit paid previously at the time of license
i.e. from 100 or 500 then save the details.
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Step 2: After save renew application form user can Upload Document for generated application ID.
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continue.
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 Contract License Amendment License (Form-VII).
Step 1: Click of Amendment can open application form to make Change in license.
(Note: Fill the Old User form first to apply Amendment form for Contract Labour License)
In Application for Change request can change field as per applicant requirement and save the
details.
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Step 2: After save change application form user can Upload Document for generated application ID.
continue.
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THANKS!!!
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User Manual for MAITRI

Steps for Shop and Establishment Registration

Shop and Establishment Registration – Registration Form “A” (New

In Application for Change request can change

 Click of Principal Employer Registration User can see –

Principle Employer Registration – Registration Form 'I' (New User).

 Registration Form “I” (Amendment).

Steps for Contractor License

Contractor License – Application Form-IV (New License).

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