User's Guide Administrator's Guide

®
SoundStation VTX 1000 OPERATION MANUAL

Administrator’s Guide
User’s Guide
11
IMPORTANT SAFETY Table of Contents
INSTRUCTIONS User’s Guide ......................................................................................................... 1

Introduction .............................................................................................................. 3
When using your telephone equipment, the following safety precautions should always be followed to reduce the
risk of fire, electric shock, and injury to people. SoundStation VTX 1000 Interface ................................................................. 4
Read and understand all instructions. Never push objects of any kind into the Manage a Call ......................................................................................................... 5
telephone equipment through housing slots Answer a Call ....................................................................................................... 5
Follow all warnings and instructions marked Dial a Call ............................................................................................................. 5
on the instrument. as they may touch hazardous voltage points
or short out parts that could result in a risk Mute and Unmute a Call ....................................................................................... 6
Installation must be performed in accordance of electric shock. Never spill liquid of any Hold and Resume a Call ....................................................................................... 6
with all national wiring rules. kind on the telephone. If liquid is spilled, End a Call.............................................................................................................. 7
The outlet to which this apparatus is connected however, contact service personnel. Redial a Call ......................................................................................................... 7
must be installed near the equipment, Dial a Call Using the Phone Book ........................................................................ 7
To reduce the risk of electric shock, do Speed Dial a Number ............................................................................................ 8
and must always be readily accessible. not disassemble this telephone equipment. Add a Call ............................................................................................................. 8
This instrument can be hazardous if immersed Opening or removing covers may expose Adjust Volumes ..................................................................................................... 9
in water. To avoid the possibility of you to hazardous voltages. Using incorrectly Turn Wideband Off ............................................................................................... 10
electrical shock, do not use the telephone reassembled equipment can cause electric
equipment while you are in the bathtub shock. If your telephone equipment does not Use the Phone Book ............................................................................................. 11
or shower, or when you are wet. If you work properly, refer to the section describing Access the Phone Book......................................................................................... 11
accidentally drop the equipment into water, how to connect service. The support telephone Sort the Entries...................................................................................................... 11
do not retrieve it until you have first number can be found on the outside back Find an Entry......................................................................................................... 12
unplugged all cords. Do not reconnect the cover of this book. Dial an Entry ......................................................................................................... 12
telephone equipment until it has dried Add a New Entry .................................................................................................. 13
Never install telephone wiring during a
thoroughly. Assign a Speed Dial Number................................................................................ 14
lightning storm.
Edit an Entry ......................................................................................................... 15
Avoid using the telephone equipment during Never install telephone jacks in wet locations Remove an Entry................................................................................................... 15
electrical storms in your immediate area. unless the jack is specifically designed for Exit the Phone Book ............................................................................................. 15
There is a remote risk of electric shock wet locations.
from lightning. Urgent calls should be brief. Adjust the Settings ................................................................................................ 16
Even though protective measures may have Never touch uninsulated telephone wires or Access the Settings ............................................................................................... 16
been installed to limit electrical surges terminals unless the telephone line has been Select a Setting to Display .................................................................................... 16
from entering your home or business, absolute disconnected from the network interface. Adjust a Setting..................................................................................................... 16
protection from lightning is impossible. Always use caution when installing or Back Light....................................................................................................... 17
If you suspect a natural gas leak, report modifying telephone lines. Ringer Type..................................................................................................... 17
Contrast ........................................................................................................... 17
it immediately, but use a telephone away
from the area in question. The telephone Adjust the Audio Setup ....................................................................................... 17
equipment's electrical contacts could generate Access the Audio Settings..................................................................................... 17
a tiny spark. While unlikely, it is possible that Select a Setting to Display .................................................................................... 18
this spark could ignite heavy concentrations Adjust an Audio Setting ........................................................................................ 18
of gas. Treble EQ .......................................................................................................... 19
Bass EQ............................................................................................................. 19
Subwoofer Volume.............................................................................................19
SAVE THESE INSTRUCTIONS Aux Input .......................................................................................................... 19
Aux Output............................................................................................................ 20 Location Name...................................................................................................... 35
Console Mics ........................................................................................................ 20 Character Entry ..................................................................................................... 35
Console Speaker.................................................................................................... 20 This Phone # ........................................................................................................ 35
Automatic Gain Control........................................................................................ 21 Save ...................................................................................................................... 35
Noise Reduction.................................................................................................... 21
Phone System .......................................................................................................... 36
View Phone and Software Information ........................................................ 21 Flash Timing ......................................................................................................... 36
Caller ID................................................................................................................ 36
Peripheral Devices ................................................................................................ 22
Modem Setup ........................................................................................................ 36
Using the VTX Subwoofer.................................................................................... 22
Wideband Quality Monitor.....................................................................................37
Using the Extended Microphones......................................................................... 22
Using the Polycom Wireless Microphone System................................................ 23 Passcode .................................................................................................................... 38
Assign a Passcode ................................................................................................. 38
Troubleshooting ...................................................................................................... 24
Remove a Passcode ............................................................................................... 38
No Dial Tone......................................................................................................... 24
Assign a New Passcode......................................................................................... 39
SoundStation VTX 1000 Does Not Ring .............................................................. 24
Cannot Connect In Wideband Mode..................................................................... 24 Diagnostics ............................................................................................................... 40
No Caller ID.......................................................................................................... 25 Mic Test ................................................................................................................ 40
Flickering LCD ..................................................................................................... 25 Console Speaker Test ............................................................................................ 40
Quick Keypad Input Is Not Registered ................................................................. 25 External Speaker Test ........................................................................................... 41
Muffled or “In a Well” Reception ......................................................................... 25 Aux In and Aux Out Specification Table ............................................................. 41
Variable Sound Quality ......................................................................................... 25 Modem Statistics .................................................................................................. 42
Problematic Sound Quality or No Sound.............................................................. 26 Restore All Defaults.............................................................................................. 43
Excessive Noise .................................................................................................... 26
Remote Party Cannot Hear You ............................................................................ 26 Software .................................................................................................................... 44
Reverting to Narrowband...................................................................................... 27 Upgrade Software ................................................................................................. 44
Short Silences, Echoes, or Clipped Speech .......................................................... 27 Configure Dialing Number ................................................................................... 45
Physical Damage................................................................................................... 27 Configure as DL Server ........................................................................................ 45
For Best Performance ........................................................................................... 28

Specifications and Warranty Information.......................................... 47
Maintenance ............................................................................................................ 28
Limited Warranty and Limitation of Liability ............................................ 48
FCC Rules ................................................................................................................... 50

Administrator’s Guide .................................................................................... 29
Canadian Department of Communications Notice .................................... 50
Parts List .................................................................................................................... 30
US Telco Requirements ....................................................................................... 51
Connection Diagram ............................................................................................. 31
REN .............................................................................................................................. 51
Administrative Setup Overview ...................................................................... 32
Access Administrative Setup ................................................................................ 33 Automatic Dialing .................................................................................................. 51
Select an Item to Display ...................................................................................... 33 Telco Connector ....................................................................................................... 52
Administrative Setup Navigation Overview .............................................. 34 Canadian Telco Requirements ........................................................................... 52
From the Admin Setup Menu................................................................................ 34
From a Submenu ................................................................................................... 34 CE Mark R & TTE Directive ................................................................................. 53
From an Item Screen............................................................................................. 34 Australia .................................................................................................................... 54
Enter Location Information ................................................................................ 35 Japan ......................................................................................................................... 54
User’s Guide
SoundStation VTX 1000 Operation Manual User’s Guide

User’s Guide
Introduction
Polycom Has Revolutionized
Voice Conferencing… Again.
The revolutionary SoundStation VTX Narrowband
300 - 3300 Hz
1000™ is the world’s first conference all other telephones
phone that automatically adapts to each
Polycom VTX Wideband
meeting environment enabling amazingly 80-7000 Hz
clear voice quality for all participants.
100 300 3500 7000
Range of Human Speech
Frequency (Hz)
The SoundStation VTX 1000 features:
Amazing Room Coverage Acoustic Clarity Technology
Allows participants to automatically Polycom’s legendary technology that
be heard by remote participants when automatically allows two people to
Narrowband
300 - 3300 Hz
speaking from 2ft or even 20ft away 100
speak
300
at the same time. 3500 7000
from the microphone.
Maximum Range
Configuration
of Human Speech
Frequency (Hz)
Flexibility
Revolutionary Voice Quality Independent input and output,
If 2 SoundStation VTX 1000 units Bass/Treble controls, and internal mic
are connected together, the call and speaker control for multiple uses
automatically enters Wideband Mode and applications including external
delivering life-like presence via VTX speakers, so you can be assured that
Wideband! your conference provides amazingly
clear voice quality for all participants.
Removes Annoying
Background Noises SoundStation VTX 1000
Automatically reduces PC, projector is Future-Proof
fan, and other noises from the meeting The SoundStation VTX 1000 platform
room for clear sound quality. also provides investment protection by
enabling software downloads for future
Handset Quality Conference Calls
voice enhancements and other media
Automatically turns off the mics that
collaboration applications.
are furthest away from the speaker to
remove the “in the well” sound.
SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Key Features Summary
Automatic Gain Control Dial-Up Software
Download Functionality
High-Fidelity VTX Wideband
Backlit Graphical LCD
Dynamic Noise Reduction
Phone Book with Search/
Gated Microphones with Intelligent
Sort Functions
Microphone Mixing
Bass and Treble Controls
Acoustic Clarity Technology
And much more . . .
User Selectable Auxiliary Audio
Input and Output Options
3
User’s Guide
SoundStation VTX 1000 Interface Manage a Call

LEDs Answer a Call Receiving an Additional Call
Press the (Phone) button to pick up an If you are on a call when another call
Green – Your call is in progress incoming call. is received, you may or may not hear
Blinking Green – A call is incoming. a Call Waiting tone and/or see Caller ID.
Red – Your call is muted. If you are on a regular, narrowband
Blinking Red – Your call is on hold. call, and the most common types of
Call Waiting and Caller ID∗ are
Buttons ordinarily provided to you through
your phone network, then these
Menu Button Scroll Buttons The three LEDs blink green when the phone rings.
services will work in the usual way,
Displays a menu of Navigate up or down
When you answer a call from another VTX as specified by your provider.
settings and options through displayed lists
phone, your SoundStation VTX 1000 tests (Note that it is not possible to join
Exit Button the quality of your line, and then initiates the incoming call to the ongoing one.)
Exits from current Select Button a wideband connection. This process
Select a highlighted Important: If you are on a wideband
screen to previous level takes 12 seconds, during which you hear
item from a menu call, Call Waiting and Caller ID are
music, and both ends of the call are
unavailable and Call Waiting signals
unable to converse. The icon
will actually disrupt wideband
Soft Keys Volume Buttons is displayed once a wideband connection
operation, preventing you from
Select the actions that Adjust the speaker and has been established.
maintaining a wideband connection.
are currently displayed ringer volume Note: If you have a high quality line It is highly recommended that Call
(See pg. 9.) you can change the line testing process Waiting be disabled by the phone
Phone Button
from 12 seconds to 6 seconds. Please company (or PBX administrator) for
Answer an incoming Mute Button see page 36 for details, and refer to the
call, get a dial tone, Conference Button Dialing Keypad Turn mute on or off lines used for VTX 1000 wideband
troubleshooting guide for more information
initiate an entered call, Call, join, or hang-up Enter numbers (See pg. 6.) calls.
on line quality. The subwoofer (see “Using
or hang up a call additional call participants or letters the VTX Subwoofer”, pg. 22) allows you to * Namely, Telcordia (formerly Bellcore)
on properly configured experience the full spectrum of wideband Standard Type I Caller ID.
enterprise phone networks sound.
(see pg. 9)
Dial a Call
LCD You can dial a call the traditional Speed Dial numbers are not
(555)555-1111 way, getting a dial tone first, or you supported by this method.

Information and This Phone’s Number can dial the way cellular phones do,
Input Area
Displays of READY Soft Key Functions
Actions you can currently
entering and editing all the numbers
before you outpulse them, as shown below.
information, menus,
and input areas
SP DIAL PH BOOK REDIAL take, based on the state
of the phone
Dial Tone Dialing Editable Dialing

Multipoint Conference Bridging 1 Press the (Phone) button 1 Dial the phone number.
The SoundStation VTX1000 is a placed through a conference bridge to get a dial tone.
If you make an error,
conference phone and can only perform or a bridging service. Please contact 2 Dial the phone number. press the <DEL soft key to erase it.
multipoint bridged conference calls on your telephone system administrator Each number is dialed when
you press it. If you want to cancel the call,
a properly configured enterprise phone for further details.
press the CANCEL soft key.
network or when multipoint calls are
4 5
If you place a call to another
User’s Guide
2 Press the button or Resume
the SEND soft key, and the wideband-capable phone, will appear Press the RESUME soft key to
complete number will be dialed. on your LCD, indicating that your call resume the conversation.
is bene tting from the enhanced audio
Resume Soft Key During a Held Call
quality of a wideband connection.
SEND (555)555-1111
Note: The subwoofer (see “Using the
OR
VTX Subwoofer,” pg. 22) allows
you to experience the full spectrum
HOLD
of wideband sound. MODE RESUME
A wideband connection tak es
several seconds to establish.
Music will play while you wait.
End a Call
Mute and Unmute a Call
To end a call, press the button. CALL ENDED (555)555-1111
When a call is muted, you can hear the
If you initiate a multi-point call, all
remote party, but they cannot hear you.
calls will disconnect when you press 0:05:23
Mute
the button. SP DIAL PH BOOK REDIAL
To mute a call, press the (Mute) button.
The duration of your ended call
A Muted Call will be displayed for 6 seconds.
(555)555-1111
MUTE
The three LEDs are red when a call is muted,
MODE HOLD
and green when it is not. Redial a Call
Unmute To redial the last number dialed out
Press the button again from the SoundStation VTX 1000, REDIAL
to unmute a call. press the REDIAL soft key.
The screen will display the phone
number of the party being dialed.
Hold and Resume a Call

When a call is on hold,

you cannot hear your remote party,
and they cannot hear you. Dial a Call Using the Phone Book
Please refer to “Dial an Entry,”
Hold
in the Phone Book section, pg. 12, 55 JOHN JOHNSON
To hold a call, press the HOLD soft key. for instructions on calling a number 5555555
in your Phone Book. COMPANY NAME
Hold Soft Key During an Active Call CHANGE REMOVE DIAL
(555)555-1111
The three LEDs blink red when a call is on hold
0:01:15 and are green when it is resumed.
MODE HOLD
6 7
Speed Dial a Number During an ongoing call:
User’s Guide
User’s Guide
You can speed dial any entry in your Note: For 1-digit numbers, you do not have 1 Press the CONF button. Note: All multi-party calls are narrowband
Phone Book, in either of these ways: to dial a leading 0 (e.g., for 02, you calls. When you press the CONF button
can also just press 2). Note: To create If you prefer, you can press
to add another party, any wideband
Phone Book entries and assign Speed Dial the HOLD soft key first, and then connection you may have with your first
Speed Dial Number First
numbers, see “Add a New Entry,” pg. 13, the CONF button. Either way, party will revert to narrowband, and you
1 Enter the 1- or 2-digit your original call is put on hold.
and “Assign a Speed Dial Number,” pg. 14. will no longer see the symbol on your
Speed Dial number.
Important: If you have already display. Your connection will also revert
2 Press the button connected as many parties as your to narrowband if another party picks up
or the SEND soft key. a phone connected in parallel with your
system can support, then pressing
SoundStation VTX 1000. The CONF key
SEND CONF will drop the last party provides identical functionality to FLASH
you connected. (This response or R on most phone networks.
SEND is a function of how your phone
OR Soft Key First
company or PBX works, not the
1 Press the SP DIAL soft
OR key. SoundStation VTX 1000.)
HOLD (555)555-1111
2 Enter the 1- or 2-digit Speed Dial 2 At the dial tone, enter the next
number (if you enter one digit, party’s phone number. Enter Number
wait through the brief delay).
If a Speed Dial entry does not exist, Note: Only conventional dialing CANCEL
SP notice
a Not Assigned DIAL will appear. is supported for added calls.
You can enter a new Speed Dial number SP DIAL Redial, Speed Dial, and dialing
or press the CANCEL soft key. from the Phone Book are unavailable.
3 When the next party has answered, Note: If you change your mind before
press the CONF button again, or beginning to enter a phone number,
the JOIN soft key to join all the calls, press CONF again or the CANCEL soft key
so all parties can hear and to return to your on-hold call, then press
speak to each other. the RESUME soft key to reactivate that call,
if you placed the caller on hold prior to
pressing CONF .
Add a Call Adjust Volumes

Adjust Speaker Volume
If your phone system provides one Your System Administrator may need Volume Up
While the phone is in active use,
of the typical forms of multi-party call to activate multi-party conferencing press the button to lower the speaker
conferencing, then you can establish features, adjust the Flash Timing volume, and the button to raise the

multi-party calls with your SoundStation (as described in “Flash Timing,” speaker volume.
VTX 1000, as described next. pg. 36), or provide you with
instructions specific to your Adjust Ringer Volume
Please check with your System
phone system. While the phone is in a ready state
Administrator (not Polycom) to Volume Down
determine the number of parties that If your phone line supports Call (not actively in use), press the button
can be conferenced together, given your Waiting, you can answer an incoming to lower the ringer volume and the
phone system’s multi-party capabilities. call using the CONF button, but the button to raise the ringer volume.
incoming call cannot be joined into the
If you cannot connect multiple parties Adjust Dial Tone
existing call. Only outgoing calls can
using the method described below, While the phone is in ready state, press the
be joined into a multi-point call.
please check with your System button to get dial tone, then use and
Administrator (not Polycom). to adjust the volume up or down.
8 9
Turn Wideband Off
User’s Guide
User’s Guide
Use the Phone Book
To turn wideband off
Access the Phone Book
1 Press the MODE soft key. To access the Phone Book,
use either of these methods:
Soft Key Menu Settings
(555)555-1111 Press the PH BOOK soft key Press the Phone
MENUBookbutton, use the
if it is on your screen. button Audio Setup “Phone Book,”
to highlight
0:23:13 and press This Phone button.
the SELECT
MODE HOLD (555)555-1111 Settings
2 Press the OFF soft key Ready Phone Book
Audio Setup
(or press the BACK soft key SP DIAL PH BOOK REDIAL This Phone
to return to the Call Screen
without turning wideband off). Settings
Phone Book
Audio Setup
Wideband Is On: 4 Sort the Entries This Phone
Press the SORT soft key to cycle through George Washington
Settings
BACK OFF the entry views by name, company, Phone NAMES
Harlod Book
or Speed Dial number. Henry
AudioJohnson
Setup
3 Press the BACK softkey SORT NEW DIAL
When you access the Phone Book, This Phone
(or wait several seconds)
to return to the Call Screen. the entries are listed in order by name,
with the first entry name highlighted. Phone
Acme IncBook
- George Washi...
Audio Setup
Ad COMPANIES
This Inc
After Phone
- Jane Smith
Note: When sorted by company, entries Admin Setup
that lack company data are displayed at the SORT NEW DIAL
top of the list, with the name in brackets.
23 George Washington
24 SPEED DIAL #
25 Nevin Penelope
SORT NEW DIAL

10 11
Find an Entry Add a New Entry
User’s Guide
User’s Guide
You can look through the entries using the Aaron Jones To add a new entry: 23 Charles White
or buttons, or you can jump to them Andrew Adams 5555559876
1 Press the NEW soft key.
using the number buttons. Betty Smith
SORT NEW DIAL CHANGE REMOVE DIAL
2 Enter a name, using the number buttons.

Dennis Gray Character Entry NAME:
Find Name Find Speed Dial Number
Derek Brown PH #:
To jump to the entries that begin with a To jump toDonald
an entry with a particular For each letter you want, press the REMOVE FROM PH BOOK?
Wilson CO:
particular letter, press the number button Speed Dial number: NEW
SORT DIAL
number button that has that letter on
it. Press the same button repeatedly to
23 Charles White CANCEL
with that letter on it. 1 Make sure the entries are sorted
Earl Edwards cycle through the letters on that button; CANCEL
NAME: OK
Press the same number button again to by Speed Dial number
Elizabeth Grason PH #: Charles
NAME:
e.g., pressing 3 repeatedly will display
jump to the entries that begin with each (see “Sort theRay
Elliot Entries,” above).
D, E, F, 3, D, etc. PHCO:
#:
of its letters;
Aaron e.g.,
Jonespressing 3 repeatedly SORTnumber NEW
2 Press the buttons to DIAL
jump CO: CANCEL
Andrew
will jump to D,Adams
E, F, D, etc. Advance a Character < DEL SPACE SAVE < DEL
to the entry
Felix with
Masonthe 1- or 2-digit
Betty by
Smith For the next letter, press another NAME: _
Note: Jumping letter works when the Speed Fiona Ferguson
Dial number you select. NAME: Charles
number key. The cursor will advance
PH #: Charles White
SORT NEW DIAL PH #:
entries are listed by name or by company. Frank James
For 1-digit numbers, you do not have
NAME:
SORT NEW DIAL
automatically. To enter the same #: 5555559876
CO:
PHCO:
to dial a leading 0 (e.g., for 02, character, wait for 3 seconds then press CO: CANCEL
Dennis Gray < DEL SPACE SAVE < DEL
you can also just press 2). the same key again. < DEL PAUSE SAVE
Derek Brown
Donald Wilson For 2-digit numbers, press both Add a Space NAME:
NAME: Charles_White
Charles
SORT NEW DIAL digits in succession, ignoring the Press the SPACE soft key PH #:
PH #: 5555559876
jump that occurs when you enter CO: Charles White
(when available). CO:
847769837_
Earl Edwards
Elizabeth Grason
the first digit.
Delete a Character
<< DEL
DEL SPACE
PAUSE
Speed Dial #: 24SAVE
SAVE < DEL
Elliot Ray 02 Chris R Press the < DEL soft key BACK OK
03 Matt Smithe NAME: Charles White
SORT NEW DIAL Charles White
04 Andrew Adams PH #: 5555559876
847769837_
Felix Mason
Fiona Ferguson
SORT NEW DIAL
3 Press the button, and enter the phone
CO:
Speed Dial
< DEL PAUSE#: 24SAVE
Frank James 23 George William number, using the number buttons. BACK OK
SORT NEW DIAL 24 Harold Smith
Pressing the PAUSE soft key will insert a
25 Jim Shoe Charles White
1.5 second pause (shown as a comma), 847769837_
SORT NEW DIAL
which is often necessary when dialing Speed Dial #: 24
Dial an Entry from a PBX (or other enterprise) BACK OK
system that requires a prefix such as

Entries in the Phone Book can be Dial From a List 9 for an external call.
automatically dialed. George William
Harold Smith
1 Highlight the entry you want to dial.
Henry Johnson 4 If desired, press the button again
(See “Find an Entry,” above.) SORT NEW DIAL
and enter a company, as above.
2 Press the DIAL soft key.
(You can continue to move among the
You will see and hear the Dial From a Selected Entry fields with the or buttons.)
call being dialed. 23 George William
Note: You can also access the 5555555678
DIAL soft key after selecting an Acme Inc.
CHANGE REMOVE DIAL
entry with the SELECT button.
Note: If another call is ongoing,
the DIAL soft key will not appear.
12 13
NAME:
CO: Charles_
PH #: CANCEL
CO:
< DEL SPACE SAVE < DEL > ADV SAVE
5 Press the SAVE soft key. Edit an Entry
User’s Guide
User’s Guide
NAME: Charles
The SAVE soft key appears once you PH #:
NAME: Charles White 1 Highlight the entry you want 23 Charles White
have entered data in the name and CO:
PH #: 5555559876 (see “Find an Entry,” pg. 12), 5555559876
phone number fields. < DEL SPACE SAVE < DEL > ADV SAVEand then press the SELECT button.
CO:
< DEL PAUSE SAVE 2 Press the CHANGE soft key. CHANGE REMOVE DIAL
When you press the SAVE soft NAME: Charles White
key, your entry will automatically PH #: 5555559876 3 Proceed to edit the contents as described
be assigned the lowest available CO: Charles White in “Add a New Entry,” pg. 13.
SpeedDial number. < DEL847769837_
PAUSE SAVE
Speed Dial #: 24
BACK OK Remove an Entry
6 Press the OK soft key, to accept the Charles White
displayed Speed Dial number. 847769837_ 1 Make sure that the entry you want is
You will be returned to the Phone Book
Speed Dial #: 24 highlighted (see “Find an Entry,” pg.
23 Charles
23 White
Charles White
5555559876
5555559876
BACK OK 12), and then press the SELECT button.
list, with your new entry included.
2 Press the REMOVE soft key. CHANGE
CHANGE REMOVE
REMOVE DIAL
DIAL
Note: To assign a different Speed Dial
number, see “Assign a Speed Dial 3 You’ll be asked to confirm by pressing
Number,” below. OK before the entry is removed and
you are returned to the Phone Book
REMOVE
REMOVE FROM
FROM PH
PH BOOK?
BOOK?
list. If you don’t wish to remove the
entry, press the CANCEL soft key instead, 23
23 Charles
Charles White
White
Assign a Speed Dial Number and the entry will be kept. CANCEL OK
CANCEL OK
If you do not want to use the automatically Charles White
assigned Speed Dial number (above), you 847769837_
can change it. Speed Dial #: 24 Exit the Phone Book
BACK OK
Enter the desired Speed Dial number with In the entry view press the EXIT button
the number buttons, or use the or to return to the Phone Book list view.
buttons to scroll through available Speed Charles White Use EXIT to move from the Phone Book
Dial numbers. 847769837_ list view back to the Ready Screen, the
If you choose a Speed Dial number that
Speed Dial #: 34 Call Screen, or another previous display.
has already been assigned to another BACK OK
entry, you will be asked whether you
wish to reassign the Speed Dial number Charles White
to the new entry. Press OK to do so 847769837_
and return to the Phone Book list, or Speed Dial #: 28

CANCEL to back up one screen and BACK OK
choose another number.
To leave the New Entry screen
without saving, press the EXIT button.
You will be returned to the Phone
Book list.
14 15
BACK LIGHT
On
BACK LIGHT
Back Light
User’s Guide
User’s Guide
Adjust the Settings The SoundStation VTX 1000 screen offers
OFF
On
BACK LIGHT
ON SAVE
back lighting for easy viewing in dim light OFF ON SAVE
Access the Settings environments. Use this setting to turn the On
LANGUAGE
Press the MENU button. With “Settings” Main Menu back light use display style ON or OFF.
OFF ON SAVE
highlighted, press the SELECT button. Settings
English
LANGUAGE
The Settings Menu will appear. Phone Book English

LANGUAGE
SAVE
Audio Setup SAVE
This Phone Ringer Type English
RINGER TYPE
You can select from 10 ringer options and SAVE
Settings
OFF for Sound Station VTX 1000. Each
Default
RINGER TYPE
Phone Book
Audio Setup
ringer type is briefly auditioned when it is Classic
RINGER TYPE
SAVE
Select a Setting to Display first displayed while pressing the or
This Phone soft keys. SAVE
From the Settings Menu, use the or Settings Menu Default
TONE PULSE
buttons to highlight the desired setting, SettingsSETTINGS SAVE
and press the SELECT button. Back
PhoneLight
Book
Tone
TONE PULSE
Ringer Type
Audio Setup PULSE
TonePULSETONE SAVE
TONE
This Phone
Contrast Contrast
PULSE TONE SAVE
SETTINGS To adjust the visibility of the screen, Tone
CONTRAST
Settings
Tone Pulse increase or decrease contrast with
PULSE
Phone Book the – or + soft keys. CONTRAST TONE SAVE
Contrast
Audio Setup
This Phone
-
CONTRAST
+ SAVE
Adjust a Setting -
Settings
+ SAVE
- Book+
1 Depending on the setting, Phone Book
use your soft keys to
Phone SAVE
Audio SetupON
OFF SAVE Audio Setup
Turn the Back Light Off or On This Phone This Phone
Select a Ringer Type ( or )
Admin Setup
SAVE Settings
Adjust the screen Contrast (– or +)
Phone Book
Note: You can also use the or buttons Adjust
Audiothe
SetupAudio Setup
SAVE
to cycle through each setting’s options. This Phone

Access the Audio Settings Main Menu
Press the MENU button. Use the Settings
2 Important: Press the SAVE soft key
button to highlight “Audio Setup,” Phone Book
or SELECT button to apply the new
then press the SELECT button. Audio Setup
adjustment and return to the Settings
Menu. Otherwise, you can use the The Audio Setup Menu will appear. This Phone
EXIT button or MENU button to return
to the Settings Menu or Main Menu, Settings
but your new setting will not be saved. Phone Book
Audio Setup
This Phone
Details of each setting’s purpose
and options follow.
Phone Book
16 Audio Setup 17
This Phone
Admin Setup
Select a Setting to Display Treble EQ
User’s Guide
User’s Guide
Audio Setup Menu
Use the or buttons to highlight The Treble Equalizer adjusts the tone Treble Eq
AUDIO SETUP of the high frequency sound from the
the desired setting, and press the Treble Eq
SELECT button.
Treble Eq speakers. Use this setting to adjust the
Bass Eq
Subwoofer
sharpness of the sound – (down) or + (up).
-- +
+
SAVE
SAVE
AUDIO SETUP
Bass EQ
Aux Output Bass Eq
Console Mics The Bass Equalizer adjusts the tone of Bass Eq
Console Speaker the low frequency sound from the speakers.
Adjust an Audio Setting

Use this setting to adjust the amount of
bass – (down) or + (up). -- +
+
SAVE
SAVE
1 Depending on the setting,
use your soft keys to Subwoofer Volume Aux Input
Aux Input
Adjust the Treble (– or +) The subwoofer volume adjusts the On
Adjust the Bass (– or +)
volume of low frequency sound from the On
Subwoofer Volume
subwoofer and is used in concert with OFF ON SAVE
OFF ON SAVE OFF ON SAVE
Indicate the presence the Bass EQ to drive the appropriate
and type of Aux Input device
( or )
- + SAVE
low frequency level for the room (80-300
Hz). When the system is balanced, -
Aux
AuxOutput
Aux Input +
Output SAVE
users should not perceive any sound SPolycom
ubwoofer
Indicate the presence
and type of Aux Output device coming from the subwoofer during SubwooferWireless Mic
SAVE
SAVE
( or ) SAVE normal operation, and the speech from SAVE
the console speaker should sound warm
Turn the Console Mics Off or On and natural. Use this setting to adjust the Console Mics
Turn the Console Speaker Off or On amount of subwoofer volume – (down) or Console Mics
+ (up). On
Turn the Automatic Gain Control Off or On
On OFF ON SAVE
OFF ON SAVE
Turn the Noise Reduction Off or On
Aux Input
Note: You can also use the or buttons Console Speaker
Besides its built-in microphones and Console Speaker
to cycle through each setting’s options.
extension microphones, the SoundStation On
Aux Input
VTX 1000 can also accept audio input On
2 Important: Press the SAVE soft key from external sources, such as an external Polycom
OFF
OFF Wireless
ON
ON Mic
SAVE
SAVE
or SELECT button to apply the new

wireless microphone or microphone mixer. SAVE
adjustment and return to the Audio (See “Using the Extension Microphones,” Automatic Gain Control
Setup Menu. Otherwise, you can use pg. 22, for one option, and see “Connection Automatic Gain Control
the EXIT button or MENU button to Diagram,” pg. 31, for installation.) On
return to the Audio Setup Menu or To use these optional devices, the Aux On
Main Menu, but your new setting OFF ON ENTER
Input setting must reflect the device OFF ON ENTER
will not be saved. connected. If no external source is in use,
you can turn Aux Input Off, if you prefer. Noise Reduction
Noise Reduction
Polycom Wireless Mic, Other Input, Off
On
Note: For specifications related to On
auxiliary input, see “Aux In and Aux Out OFF ON ENTER
OFF ON ENTER
Details of each setting’s purpose Specification Table,” pg. 40.
and options follow. Vortex Mode
18 Vortex Mode 19
Off
Off
SAVE
Aux Input On
OFF ON SAVE
On Console Mics
User’s Guide
User’s Guide
Automatic Gain Control
Aux Output OFF ON SAVE During a call, Automatic Gain Control On
The SoundStation VTX 1000 combines can be turned Off from the default On OFF ON SAVE
sound from you and your remote party(s), Aux Output setting to reduce the amount of audio On
and can output that sound to a subwoofer, pick-up in the room if side conversations OFF ON Save
or to another external audio device, such Subwoofer become a problem for the far-end party. Console Speaker
as a tape recorder or P.A. (public address) Treble Eq This feature is also useful for
system. (See “Using the VTX Subwoofer,” SAVE
demonstrating the benefits of Automatic On
Noise Reduction
pg. 22, for one option, and see Gain Control. Once the desired setting is OFF ON SAVE
“Connection Diagram,” pg. 31, for
installation.) For these optional devices
-
Console Mics + SAVE selected, press the SAVE soft key to activate
that setting.
On
OFF ON Save
to work appropriately, the Aux Output On
Bass Eq
setting must reflect whether a subwoofer
or other device is connected.
OFF
Treble Eq
ON SAVE On
Vortex Mode
-
Off, Subwoofer, Ext Speaker, OFF ON Save
Record Out +
Console Speaker SAVE Off
Note: Connections to some third party -
On
+ SAVE
Noise Reduction
During a call, Noise Reduction can be
OFF ON
Noise Reduction
SAVE
audio output devices may impair full Aux Input turned Off to demonstrate the benefits
duplex performance. OFF
Bass Eq ON SAVE of this feature. Once the desired setting On
On is selected, press the SAVE soft key OFF ON Save
Automatic
OFF GainONControl SAVE to activate that setting.
-
On
+ SAVE
Vortex Mode
Aux Output
OFF
Aux Input
ON ENTER Off
Console Mics
Subwoofer OFF ON SAVE
When using external microphones,
you might prefer to turn off the
On Reduction
Noise SAVE
View Phone and Software Information
OFF ON SAVE
SoundStation VTX 1000’s console
microphones. Use this setting to turn
On To view information about your phone: This Phone
Console Mics
the console microphones Off or On. (Using OFF ON ENTER 1. Press the MENU button. 1. Location and Number
Aux Output
this setting does not turn the extended On 2. Press the button to highlight “This
2. System Info
microphones Off or On, so they should SOFFubwoofer
Vortex Mode ON SAVE Phone,” then press the SELECT button.
be disconnected if not required. Turning
SAVE 3. With “Location and Number” selected,
console mics Off does not affect any other Off

mics you may have connected to the AUX Console Speaker press the SELECT button to display your
OFF ON SAVE phone’s location and phone number.
Main Conference Room
IN port. Console Mics
On (555) 555-1111
OR
On
OFF ON SAVE Press the button to highlight “System
OFF ON SAVE Info,” then press the SELECT button to VTX.00.02.035 Jan 22 2003
Automatic Gain Control display your phone’s software version Console Fpga Rev.: A
and date, hardware version, and serial Serial #1146270302
Console Speaker Console Speaker
When using external speakers, you might On number.
prefer to turn off the SoundStation VTX On
OFF ON ENTER Press the EXIT button to step back through
1000’s console speaker. Use this setting the submenu and Main Menu, and again to
OFF ON SAVE
to turn the console speaker Off or On. return to the Ready Screen.
Noise Reduction
20
On 21
On
OFF ON ENTER
User’s Guide
User’s Guide
Using the Polycom Wireless Microphone System
Peripheral Devices
Your SoundStation VTX 1000 can
integrate with an optional Wireless
Using the VTX Subwoofer
Microphone System for presenters SoundStation
WIRELESS
MICROPHO
NE
The SoundStation VTX Subwoofer allows set too high. In large rooms or highly
SYSTEM
who stand or are mobile. If not purchased

you to experience the full spectrum absorbent rooms, extra energy may be with your SoundStation VTX 1000,
of wideband sound and provides the required from the subwoofer. Use the Bass this Polycom Wireless Microphone tation
SoundS CROPHO
EX
NE
EQ and Subwoofer volume controls in

MI
LESS STEM
WIRE SY
low-frequency output that optimizes System is available as an accessory

speech intelligibility and distinguishability . the Audio Setup menu to balance the
from your Polycom Distributor.
system. If you suspect problems with the
To install the VTX Subwoofer, see the subwoofer, follow the External Speaker For information about the components
Connection Diagram on pg. 31. Test instructions on page 40. and setup of a Polycom Wireless
Once it is connected, if you experience You can control the treble and base tones in Microphone System, as well as
any problems with sound output, access the the Audio Setup’s Treble EQ and Base EQ directions for its use, please refer
Audio Setup (as described on pg. 17) and screens, as described on pg. 19. to the User Guide that ships with it.
restore Aux Output (pg. 19) to SUBWOOFER Note: The Polycom Wireless Microphone
(which is the default setting). System is available only in North America.
Note: When the subwoofer is properly
balanced, users should not perceive sound
to be coming out of the subwoofer itself.
Instead, users should perceive the sound
to be coming from the console speaker
only, with the subwoofer adding warmth
(bass) to the overall sound in the room.
If users perceive sound to be coming from
the subwoofer, then either the Bass EQ
or subwoofer volume control, or both, are
LED
Your SoundStation VTX 1000 can provide
greater microphone coverage in larger –
conference rooms with the addition of –
Extension Microphones. If not purchased
with your SoundStation VTX 1000,

these SoundStation VTX 1000 Extension
Microphones are available as an accessory
from your Polycom Distributor.
To mute all microphones from an
Extension Microphone, press .
(When a call is muted, you can hear
the remote party, but they cannot hear
you.) All system LEDs will turn red
to indicate the mute status. To resume
two-way communication, press again.
All the red LEDs will return to green.
22 23
User’s Guide
User’s Guide
Troubleshooting When the software download starts, Call Waiting: Call Waiting signals will
note the connect rate that is displayed interfere with wideband operation. It is
No Dial Tone as the connection is established. You highly recommended that Call Waiting
Check that all connections are Make sure that the console speaker is may cancel the software download once be disabled by the phone company (or
tight and in place. enabled. Refer to page 20. the connect rate has been displayed. PBX administrator) for lines used for
Make sure all connections are correct. If the software download connect rate VTX 1000 wideband calls.
(See “Connection Diagram,” pg. 31.) is below 19.2 kbps, the line will not
support wideband calls.
SoundStation VTX 1000 Does Not Ring
No Caller ID
Check that the ringer is not turned off. Make sure that the console speaker is
(See “Ringer Type,” pg. 17.) enabled. Refer to page 20. Caller ID is supported only through your PBX (and other enterprise phone
local phone company and only if you have system Caller ID), which is proprietary,
If the volume is turned all the way
subscribed to Caller ID service. is not supported.
down, increase the volume with the
button. Type II “Caller ID on Call Waiting”
is not supported, only Type I.
Cannot Connect In Wideband Mode
Flickering LCD
You must be connected to another Poor line quality can prevent
SoundStation VTX 1000 to enter connections in wideband mode. The If your screen appears to flicker, lighting in your building. Move the
wideband mode. VTX 1000 will connect in wideband it may be because you are using SoundStation VTX 1000 away from
mode on connections as low as 12 kbps. a certain type of older fluorescent the lights or replace the lights.
Modem Train Time: The short train
However, if the line quality does not
mode (6 seconds) should only be used
consistently support 12 kbps, the unit
on high quality phone lines. If you Quick Keypad Input Is Not Registered
will connect in narrowband mode. This
consistently have problems achieving
will be the case if your local loop is Press the buttons more slowly. Because If the problem you are experiencing
wideband mode, set the modem train
longer that 12,000 feet. Also, this can be of system responsiveness, some buttons is not resolved here, please contact
time to long (12 seconds). Refer to page
the case with shorter loops if there is a may not be recognized if you press your System Administrator.
36.
problem on the line. Please contact your them quickly.
Bridged Calls: Wideband mode currently local phone company for resolution. In
does not work with external conference general, a typical data modem should be
bridges (i.e. multiple calls). able to achieve 24 kbps connections in Muffled or “In a Well” Reception
Line Quality: The VTX 1000’s modem order to support a VTX call. This is caused by highly reverberant rooms Add more sound absorbency
operates in two modes, wideband voice and people speaking too far from a mic. to the room.
In order to test your line quality,

mode and software download mode. In perform the following test: Configure a Speak closer to the unit so the
software download mode, the modem VTX 1000 which has a good line as a microphones can pick up your speech.
connects at higher rates, typically those software download server in accordance
rates achieved with a data modem on with instructions on page 44. Configure
the same lines. However, in wideband the unit with the line problems to Variable Sound Quality
mode, the connection rate is optimized receive a software download from the
for reliability rather than speed. The You will enjoy the highest sound quality If you are on a multi-party call, or a
unit configured as a download server.
maximum rate used for wideband is when you are on a wideband call, which call with a party whose phone is not
19.2 kbps while the maximum rate for you can determine by the presence of wideband enabled, your SoundStation
software download is 33 kbps. on your screen. VTX 1000 establishes a narrowband
call, and you may notice a change in
sound quality.
24 25
Problematic Sound Quality or No Sound Reverting to Narrowband
User’s Guide
User’s Guide
If sound quality is problematic, or there All multi-party calls are narrowband Excessive noise on the line will also
is no sound, first determine whether any calls. When you press the CONF button cause the phone to automatically switch
external audio output devices are in use, to add another party, any wideband to narrowband. If this problem persists,
such as a subwoofer, PA system, or tape connection you may have had with your contact your pone line telephone service
recorder. first party will revert to narrowband, provider or system administrator. VTX
and you will no longer see 1000 is designed to provide wideband
If such devices are in use, check
on your screen. service on business quality phone lines.
that all the connections are secure.
(See “Connection Diagram,” pg. 31.) Your connection will also revert to
Then, access the Audio Setup (as narrowband if another party picks up
described on pg. 17) and make sure a phone which is connected in parallel
that Aux Output (pg. 19) is set with your SoundStation VTX 1000.
correctly. If a Subwoofer is in use,
set Aux Output to Subwoofer.
If any other device is in use,
set Aux Output to Ext Speaker, Short Silences, Echoes, or Clipped Speech
Record Out, or Off.
Do not move the SoundStation VTX The other party may be using lower-
1000 console while it is in use. quality equipment or a half-duplex
Excessive Noise conference bridge, in which case there
Keep your hands away from the unit
Noisy equipment, such as a computer or may be little you can do.
during calls.
fan, may make it difficult for you to hear Try calling again to see if another line
the other party. Both parties should turn Keep papers, cups, coffee pots, etc.,
provides a better connection.
off any noisy equipment. away from the unit.
Try calling again to see if another line At the beginning of a call, let someone
provides a better connection. at each location speak in turn for a few
moments, to enable SoundStation VTX
1000 to adapt to its environment.
Remote Party Cannot Hear You

If a remote party cannot hear you at all, If such devices are not in use,
cannot hear you well, or cannot hear access the Audio Setup (as described
you via particular microphones, first on pg. 17) and make sure that Console

determine whether any external audio Mics (pg. 20) are On.
input devices are in use, such as a
If the only such devices in use are the
wireless microphone or mic mixer. Physical Damage
VTX’s Extended Microphones, access
If such devices are in use, check the Audio Setup (as described on pg.
that all the connections are secure. 17) and make sure that Console Mics If physical damage is severe enough
(See “Connection Diagram,” pg. 31.) (pg. 20) are On. This setting controls that the internal parts become visible,
Then, access the Audio Setup (as both the internal microphones and the disconnect the SoundStation VTX 1000
described on pg. 17) and make sure that Extended Microphones. immediately. Do not reconnect it to
Aux Input (pg. 19) is On, so that input the telephone network until the
from these devices is recognized. SoundStation VTX 1000 has been
repaired.
26 27
User’s Guide
For Best Performance Administrator’s Guide

Your SoundStation VTX 1000 performs
optimally when you follow these
guidelines:
Position the SoundStation VTX 1000 in
the center of a conference table or desk.
Do not move the SoundStation VTX
1000 while on a call.
Do not shuffle papers near
the SoundStation VTX 1000.
Position extended microphones
7 feet from the SoundStation
VTX 1000 console.
Speak at normal conversation levels,
and direct your voice toward the
SoundStation VTX 1000, or toward the
extended microphone.
Maintenance
Unplug all cords from the modular wall

jack before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp
cloth for cleaning.

28 29
Parts List Connection Diagram
Your SoundStation VTX 1000 audio Install these cables with the bead end of
conferencing system includes the the cable connected to the Interface Module
following items: Power cables may differ
4
3
1
2
For future applications

Position subwoofer on
floor - not on tabletop
Extension Microphones optional


Extend microphones completely
for best performance
ATTENTION!
Connect Cables in sequence 1 to 4.
1) Cable 1 is for Subwoofer. Ships with Subwoofer ONLY.
If any of the above parts is missing, 2) Start with Cable 2 if Subwoofer is not included.
please contact your Polycom 3) If unit fails to power up, disconnect all cables and
representative or authorized dealer. reconnect in sequence shown.
30 31
Access Administrative Setup
Administrative Setup Overview
Press the MENU button. Use the button
to highlight Admin Setup, then press the
The following items are part of the
SELECT button.
Administrative Setup area.
No Passcode Assigned Passcode Assigned
1. Location If there is no Passcode assigned, If there is a Passcode assigned, use the
the Admin Setup Menu will be displayed. number keypad to enter your 3-digit code,
1 Location Name Enter a name for this SoundStation VTX 1000’s location. and then press ENTER.
2 This Phone # Enter this SoundStation VTX 1000’s telephone number. ADMIN SETUP ADMIN SETUP ADMIN SETUP
1. Location 1. Location
2. Phone System 2. Phone System Passcode:
2. Phone System 3. Passcode 3. Passcode CANCEL < DEL> ENTER
1 Flash Timing Set the flash delay to 75, 100, 300, or 600 milliseconds. 4. Diagnostics Use the CANCEL soft key to return
ADMIN SETUP
2 Caller ID Turn Caller ID (if available) on or off. 5. Software to the Main Menu.
3. Passcode
3 Modem Setup Select short train time (6 seconds) for high quality line or long train (12 4.
seconds) If you make an error,
Diagnostics
otherwise. press <DEL to delete characters.
5. Software
4 Wideband Monitor Selecting “ON” (default) monitors wideband calls for line quality degradation. Caution: Be sure to write down your
passcode in a safe place in case you forget
it. If you cannot remember or find your
passcode, please contact Polycom Support
3. Passcode at www.polycom.com/support and click on
Set whether or not to require a passcode, and assign a new passcode. “How to Contact Support and Service” for
your local support contact information.
Note: You can set whether or not to require
4. Diagnostics a passcode in the “Passcode” section, pg. 37.
1 Mic Test View the relative level of the sample received by each individual microphone.
INCORRECT PASSCODE
2 Console Spkr (Speaker) Test Select acoustic test signals to drive through the SoundStation VTX 1000 speakers
3 Ext Spkr Test Select acoustic test signals to drive through external audio output devices, such as
PASSCODE:
(External Speaker) speakers, PA systems, etc. CANCEL < DEL> ENTER
If you enter an incorrect passcode,
4 Modem Statistics View the SoundStation VTX 1000 modem performance for the last call that made use
the digits you entered will disappear and
of a modem connection.
you will be returned to the Admin Setup
5 Restore Defaults Completely eliminate all settings and data that have been entered since the phone menu to re-enter your passcode.

was first installed and restores original default settings.
Select an Item to Display
Standard Selection Selection Shortcuts
5. Software Use the or buttons to highlight the For quick selection of the desired item,
1 Upgrade Software Dial in to download updated software directly to the SoundStation VTX 1000. desired item, and press the SELECT button. press its number on the keypad.
2 Configure Dialing Number Enter the number to be dialed to upgrade software. ADMIN SETUP ADMIN SETUP Some Admin Setup sections have
1. Location 1. Location submenus, which are also numbered for
3 Configure as DL Server Activate or deactivate the SoundStation VTX 1000’s capability to provide software quick selection, so you can enter a
upgrades to other VTXs that call it.
2. Phone System 2. Phone System
3. Passcode 3. Passcode two-digit number for quickest access.
For example, pressing 2 3 at the main
The following pages explain how to access, 4. Diagnostics Admin Setup Menu will select the 2.
select, adjust, use, and exit these settings ADMIN SETUP
5. Software Phone system submenu’s 3. modem setup
and functions. 3. Passcode item.
32 4. Diagnostics 33
5. Software
Administrative Setup Navigation Overview Enter Location Information
From the Admin Setup Menu Location Name

SELECT button Use the number keypad to enter a LOCATION
ADMIN SETUP
location name, which will be displayed 1. Location NAME
1. Location Display the Submenu or Item Screen when “This Phone” is selected from the 2. THIS Phone #
2. Phone System of the current selection.
Main Menu.
3. Passcode
4. Diagnostics EXIT button
LOCATION NAME
5. Software Return to the Main Menu. Character Entry
Character Entry Conference Room B_
Add a Space
For each letter you want, press the Press LOCATION
the SPACE soft key
From a Submenu < DEL SPACE SAVE
number button that has that letter on (when available).NAME
1. Location
SELECT button 2. THIS Phone
LOCATION
#
LOCATION it. Press the same button repeatedly to
Delete a Character
1. Location NAME
1. Location NAME Display the Item Screen cycle through the letters on that button; THIS PHONE #
Press the < DEL soft key.
2. THIS Phone # of the current selection. e.g., pressing 3 repeatedly will display 2. THIS Phone #
D, E, F, 3, D, etc. 5554321_
LOCATION NAME
(i.e., the Location Submenu, Phone System EXIT button or MENU button Advance a Character < DEL SAVE
Submenu, Diagnostics Submenu or
LOCATION NAME Return to the Admin Setup Menu To enter the same character, wait for 3 Conference
LOCATION NAME Room B
Software Submenu) or Main Menu. second then press the same key again. < DEL SPACE SAVE
Conference Room B_ Conference Room B
< DEL SPACE SAVE
From <an
DEL ItemSPACE
Screen SAVE THIS PHONE #
SELECT button or SAVE soft key This Phone #
THIS PHONE # Apply the new setting, information, Use the number keypad to enter this 5554321
THIS PHONE #
LOCATION or adjustment and return to the SoundStation VTX 1000’s phone number. < DEL SAVE
1.5554321_
Location NAME previous menu. If you make an error, use the <DEL soft
5554321
<2.DEL
THIS Phone # SAVE Note: For Passcode screens, this is key to erase it. < DEL SAVE
the Admin Setup Menu, while for all
the other subscreens, it’s the
corresponding submenu.
LOCATION NAME Save
EXIT button Important: Press the SAVE soft key or

Conference Room B SELECT button to retain the new location
Return to the previous menu without
< DEL SPACE SAVE saving your new settings, information, name and return to the Location Submenu.
or adjustments. Otherwise, you can use the EXIT button
(i.e., a Location screen, Phone System to return to the Location Submenu,
screen, Passcode screen,
THIS PHONE # Diagnostics Note: For Passcode screens, this is or the MENU button to return to the
screen, or Software screen) the Admin Setup Menu, while for all
Main Menu, but your new
5554321 the other subscreens, it’s the
location will not be saved.
corresponding submenu.
< DEL SAVE
MENU button
Return to the Main Menu without
saving your new settings, information,
or adjustments.
34 35
Phone System
Wideband Line Quality Monitor
Flash Timing
You can adjust the timing of the Flash
FLASH TIMING During the course of a wideband call
delay to 75, 100, 300, or 600 milliseconds.
line quality on a telephone network can
Use the and soft keys or the or
buttons to cycle through these Flash 600 MSEC degrade, which can impact the clarity and
overall audio quality of a VTX Wideband
Timing options. Press the SAVE soft key SAVE call. SoundStation VTX 1000s Wideband
to save the change.
Line Quality Monitor will automatically
revert a wideband call to narrowband mode
Caller ID
if significant line quality degradation is
If available, you can turn Caller ID On CALLER ID
detected, and is severe enough to impact
or Off with your soft keys or the or wideband audio quality over time. The
buttons. Press the SAVE soft key to OFF Wideband Line Quality Monitor is ON
save the change. OFF ON SAVE by default, but can be deactivated by
selecting OFF and then SAVE . For shorter
Modem Setup conference calls, the benefit of turning
off the Wideband Line Quality Monitor is
The ability for two SoundStation VTX lines, such as analog lines on enterprise that it may be likely that your wideband
1000s units to connect in wideband mode telephone systems (PBXs, etc.), in order to call will end before any detectable
is largely dependent on telephone line save wideband connection time. degradation in audio quality can be
quality. The longer the “training” detected, thus avoiding an unnecessary
time (the time between when two VTX “drop” to narrowband.
phones connect until a wideband call is Training time can be decreased to 4
established) the higher the probability two - 6 seconds by selecting SHORT, then
SoundStation VTX units can establish a pressing SAVE to save the change.
wideband call, even on relatively poor If Short Training Time does facilitate
quality phone lines. consistent connections in wideband
mode, return SoundStation VTX 1000
SoundStation VTX 1000 assumes poor Line Quality Monitor
to LONG Training Time.
line quality by default, defaulting to a
Long Training Time of 10 - 12 seconds. On
However, a Short Training Time can
be configured on higher quality phone OFF ON SAVE

MODEM SETUP
MODEM SETUP
Short Training
Short Training Time
Time
SHORT
SHORT LONG
LONG SAVE
SAVE
MODEM SETUP
MODEM SETUP
Long Training
Long Training Time
Time
SHORT
SHORT LONG
LONG SAVE
SAVE
36 37
Changing Passcode (3.3.3) Assig
PASSCODE PA
Assign a New Passcode Changing Passcode (3.3.3) Assig
Passcode
To change the passcode, press the CHANGE ASSIGNED
PASSCODE
N
PA
soft key. You will be asked to enter the CHANGE REMOVE ENTER ASS
You have the option to decide if a When you select Passcode from the menu,
current passcode before the SoundStation ASSIGNED N
passcode should be required to enter the screen will display whether or not a
VTX 1000 will allow you to change it. CHANGE REMOVE ENTER ASS
the Admin Setup area. If a passcode passcode is currently assigned.
is required, you may select your Changing
Use Passcode
the number keys to enter
(3.3.3) three Assigning
Enter Passcode
Passcode (3.4) (3.3.3) Assig
Changing Passcode (3.3.3) own Assigning Passcode (3.3.3) digits, and then press the SAVE soft key.
passcode.
PASSCODE PASSCODE
ENTER CURRENT 3:
PASSCODE PASSCODE If you make an error, Enter Passcode (3.4) Assig
Changing
Assign Passcode (3.3.3)
a Passcode Assigning Passcode (3.3.3) A
press theSSIGNED NOT ASSIGNED
ASSIGNED NOT ASSIGNED <DEL soft key to erase it. PASSCODE:
ENTER CURRENT 3: PA
PASSCODE
If no passcode is currently assigned, you PASSCODE When you press REMOVE
CHANGE the ENTER soft key,
ENTER ASSIGN
CHANGE REMOVE CANCEL <<DEL>
DEL> ENTER
ENTER CAN
can press the ASSIGN soft key to ENTER
create one. ASSIGN < DEL> ENTER
PASSCODE: _ PA
ASSIGNED NOT ASSIGNED if the passcode you entered is incorrect,
you will be notified to try again.
Use the number keys to enter three CANCEL < DEL> ENTER CAN
CHANGE
digits, REMOVE
and then press the SAVEENTER
soft key. ASSIGN < DEL> ENTER Notification
Enter Passcode (3.4) Assigning New
(3.6) (3.4)
Enter Passcode (3.4) Assigning New (3.4)
If you make an error, You will then be prompted
ENTER CURRENT 3: INCORRECTENTER NEW
PASSCODE
ENTER
press the <DEL soft CURRENT
key to erase it. 3: ENTER NEW to enter the new passcode. Notification (3.6)
Enter Passcode (3.4) Assigning New (3.4) PPASSCODE : 675PASSCODE
_
If you change your mind about Use the PASSCODE:
number keys to enter three ASSCODE:
INCORRECT
PASSCODE:
assigning a ENTER CURRENT
passcode, press the 3:
PASSCODE:
ENTER NEW digits, and then press
CANCEL the SAVEENTER
< DEL> soft key. CANCEL
CANCEL ADV >
< DEL> OK
SAVE
CANCEL
CANCEL soft key. < DEL> ENTER CANCEL < DEL> SAVE PASSCODE: 675 _
PASSCODE: PASSCODE: CANCEL ADV > OK
Changing Passcode (3.3.3) press(3.3.3
Assigning Passcode the) <DEL soft key to erase it.
CANCEL < DEL> ENTER CANCEL < DEL> SAVE Notification (3.6)
Notification (3.6) If you change your mind about changing
PASSCODE PASSCODE
Remove a Passcode Changing Passcode (3.3.3) Assigning Passcode
the passcode, press the
(3.3.3)INCORRECT CANCEL soft key.
PASSCODE
INCORRECT PASSCODE
Notification
Removing a passcode
(3.6)means that you will ASSIGNED
PASSCODE
NOT ASSIGNED
PASSCODE
no longerPneed
PASSCODE: 675 _
ASSCODE : 675 _to enter the
a passcode CHANGE REMOVE ENTER ASSIGN < DEL>
ENTER
Admin Setup INCORRECT
CANCEL
area. After PASSCODE
ADV >
you press the
OK
ASSIGNED NOT ASSIGNEDCANCEL ADV > OK
REMOVE soft key, you will have to enter the
P ASSCODE: 675 _
current passcode before you can change it.
CHANGE REMOVE ENTER ASSIGN < DEL> ENTER
CANCEL ADV > OK Enter Passcode (3.4) Assigning New (3.4)
Use the number keys to enter three
digits, and then press the ENTER soft key. ENTER CURRENT 3: ENTER NEW
Enter Passcode (3.4) Assigning New (3.4)
press the <DEL soft key to erase it.
PASSCODE:
ENTER CURRENT 3: PASSCODE:
ENTER NEW
CANCEL < DEL> ENTER CANCEL < DEL> SAVE
When you press the ENTER soft key, PASSCODE: _ PASSCODE: _

if the passcode you entered is incorrect,
CANCEL < DEL> ENTER CANCEL < DEL> SAVE
you will be notified to try again.
Notification (3.6)
Press the CANCEL key if you change
your mind about removing the passcode. INCORRECT
Notification (3.6)
PASSCODE
PASSCODE : 675PASSCODE
INCORRECT _
CANCEL ADV > OK
PASSCODE: 675 _
CANCEL ADV > OK
38 39
External Speaker Test
Diagnostics
The External Speaker Test portion of the Note: The External Speaker Test signals
Diagnostics section works just as described can be used for the VTX Subwoofer
Mic Test
above but drives the signal through the (see “Using the VTX Subwoofer,” pg. 22,
To test the SoundStation VTX 1000’s audio output device you have connected, and also see “Aux Output,” pg. 19, for
microphones from within the Mic Test such as a speaker, subwoofer, or PA information on configuration), but output
portion of the Diagnostics section, signal levels with the Subwoofer will not
system. (See the Connection Diagram,
exceed 300 Hz.
highlight the microphone you wish pg. 31, for setup of audio output devices.
to test, and then press the SELECT button. See also “Aux Output,” pg. 19,
The microphones are numbered according for information on configuration.)
to the diagram below:
MIC 1
External Device Output Interface Module Input
Polycom Wireless Mic

100 Hz < BW < 14 kHz 100 Hz < BW < 14 kHz
Zout < 200 ohms, typical Zin = 24k ohms, nom
Max Vout 0.25 Vpp to 1.0 Vpp
Ext Mic
When you have selected a microphone: MIC TEST
MIC 3 LEVEL METER 100 Hz < BW < 14 kHz 100 Hz < BW < 14 kHz
That microphone’s LED Audio out = 600 ohms, typical Zin = 24k ohms, nom
will light up red. CANCEL Level = 0.5 Vpp, nom
That microphone will begin sampling If a microphone’s meter indicates
at a 1 Hz rate, 50% duty cycle. Ext Mixer
that it is receiving an atypically low
The display will show a meter that or high sample, despite appropriately 100 Hz < BW < 14 kHz 100 Hz < BW < 14 kHz
modulates according to the relative controlled input, contact Polycom Audio out = 600 ohms, typical Zin = 24k ohms, nom
sample received by that microphone. Technical Support. Level = 0.5 Vpp, nom
External Device Input Interface Module Output
Subwoofer

Console Speaker Test 80 Hz < BW < 300 Hz 80 Hz < BW < 300 Hz
From the Console Speaker Test portion Sine Sweep is a test signal consisting of Input impedance = 7k ohms, nom Output Impedance < 100 ohms
of the Diagnostics section, you can select a 100 Hz to 14,000 Hz sine wave whose Sensitivity = 97 dBspl/Volt Output Level = 0.7 Vrms, max
an acoustic test signal to drive through frequency is swept according to a linear
the SoundStation VTX 1000’s speaker progression of frequency as a function External Speaker(s)
for speaker testing and to sample the of time, or (t)=A∗sin(kt). 80 Hz < BW < 14 kHz 80 Hz < BW < 14 kHz
room acoustics. Audio In = 10k ohms, typical Output Impedance < 100 ohms
One kHz Tone is a constant tone
Highlight the desired signal, and press generated at exactly 1000 Hz. Sensitivity = 100 dBspl/Volt, nom Output Level = 0.7 Vrms, max
the SELECT button soft key to activate the
White Noise is a signal whose energy Record Out
signal.
is distributed uniformly among all
80 Hz < BW < 15 kHz 80 Hz < BW < 14 kHz
frequencies within a band of interest,
Audio in = 10k ohms, nom Output Impedance < 100 ohms
which for the SoundStation VTX 1000
Level = 0.7 Vrms, max Output Level = 0.7 Vrms, max
is 100 Hz to 14,000 Hz.
40 41
Modem Statistics 6. “Narrowband Select on CRC Level
In the Modem Statistics portion of Monitoring Line Quality 3”
the Diagnostics section, you can view VTX 1000 provides text-based status This will be displayed if the unit detects
the SoundStation VTX 1000 modem indicators on the display to a 40% or greater CRC Error Rate
performance for the last call that made use communicate the real-time operational consistently at our local receiver for 6
of a modem connection. details of the phone when testing line seconds.
quality and negotiating wideband and
Monitoring Line Quality 7. “Narrowband Select on CRC Level
narrowband connections. Below is a
TX Bit Rate 28800 4”
description of each.
RX Bit Rate 28800 This will be displayed if the unit detects
SNR +18 1. “Line Quality Standby”
an 80 % or greater CRC Error Rate
Round Trip Delay 30 This will be displayed if the prior phone consistently at our local receiver for 3
CRC Errors 0 call did not use the modem. (i.e. narrow seconds.
band).
8. “Wideband Signal Loss Detected”
2. “Monitoring Line Quality”
The statistics provided are: This will be displayed if the remote
This is displayed during a wideband VTX 1000 shut off wideband. This will
Tx Bit Rate (Transmit Bit Rate) call. also be displayed if the remote side
The achievable rate for sending hangs up.
data over a given phone line with 3. “Narrowband Select on Poor Sync”
the modem, in bits per second This will be displayed if the local
Rx Bit Rate (Receive Bit Rate) VTX 1000 decided to fall to
The achievable rate for receiving Narrowband because it believed the
data over a given phone line with modem had lost sync due to detected Restore All Defaults
the modem, in bits per second errors in V.34’s so called superframe
bit inversion synchronization pattern.
SNR (Signal to Noise Ratio)
A measure, in microvolts, of signal 4. “Narrowband Select on CRC
strength relative to background noise as Level 1” When you select Restore Defaults, you Press the OK soft key to confirm
expressed in decibels This will be displayed if the unit detects will be prompted to confirm or cancel the that you wish to Restore Defaults,
a 15% or greater CRC Error Rate complete elimination of all settings and or the CANCEL soft key to return to the
Round Trip Delay
consistently at our local receiver for 60 data that have been entered since the phone Diagnostics submenu without restoring
The elapsed round trip time
seconds. was first installed. defaults.
for transit of a signal over the
analog telephone circuit 5. “Narrowband Select on CRC Important: If you Restore Defaults,
Level 2” all data entered since the phone was
CRC Errors
first installed, including, but not limited

(Cyclical Redundancy Check Errors) This will be displayed if we detect to, all Settings, Audio Setup entries,
The cumulative number of lost data a 20% or greater CRC Error Rate Administrative Setup passcode and data,
packets, a good measure of the consistently at our local receiver for 6 etc., is irretrievably lost.
robustness of the data connection seconds.
Note: Phone Book entries and Speed
Dial numbers are not lost when
restoring all defaults.
42 43
Configure Dialing Number
Software
To download software, your SoundStation New software download availability and
VTX 1000 needs the phone number of dialing numbers for your area are posted
Upgrade Software the VTX Download Server for your area. on the SoundStation VTX 1000 page on
Use the number keypad to enter the Polycom’s web site:
SoundStation VTX 1000 is the world’s The SoundStation VTX 1000 will dialing number that should be used, in www.polycom.com
first analog telephone capable of software dial, connect, and begin downloading. the Configure Dialing area of the Software
upgrades, via software download, over Displays will indicate the number being section. If you make an error,
ordinary telephone lines. You can dial dialed, the connection rate, and then use the <DEL soft key to erase it.
Pressing the PAUSE soft key will insert
in to download software whenever free download progress. a 1.5 second pause (shown as a comma), Important: Press the SAVE soft key
or purchased upgrades, improvements, or which is often necessary when dialing to retain the new dialing number
new functions are made available for your upgrade software
from a PBX (or other enterprise) and return to the Configure Software
SoundStation VTX 1000. sw upgrade in progress Upgrade submenu. Otherwise,
system that requires a prefix such
68% you can use the EXIT button to
(If no dialing number has ever been as 9 for an external call.
cancel return to the Software Submenu,
established for your SoundStation VTX configure dialing number
1000, then configure the dialing number or the MENU button to return to
Generally, the download will take about
enter dialing number
as described in the next section, before the Main Menu, but your new
12 minutes on a high quality line which 1800889100_ dialing number will not be saved.
proceeding with your upgrade.) PAUSE < DEL SAVE
achieves 24 kbps connection rates. If the
When you select Upgrade Software from connection rate is lower or the bit errors Configure as DL Server
the Software submenu, you will be (due to line noise) are high, download
prompted to indicate when you are ready Once a single SoundStation VTX 1000 Once a SoundStation VTX 1000 unit is
could take up to 1 hour. If you wish to within your organization has upgraded configured as a download server, other
for the SoundStation VTX 1000 to begin cancel the download process, press the
dialing in for a download. To initiate the software, if you configure it as a download SoundStation VTX 1000 units can dial
CANCEL soft key. After a confirmation server, other VTX phones can call it into it to download software. The process
process, press the OK soft key (or, to return prompt, a message will indicate that
to the Software submenu, press the CANCEL to receive the upgrade, rather than each of configuring the dialing number and
downloading was cancelled. Press the calling the main VTX Download Server upgrading software is identical when using
soft key). BACK soft key to return to the Software for your area. another SoundStation VTX 1000 as your
Note: For an alternate way to receive submenu. download server, as described on pg. 42.
upgrades, see “Configure as DL Server,” Any SoundStation VTX 1000 can be
Upon completion of the software configured as a download server.
pg. 43.
downloading process, a secondary upgrade software
process of writing the software to When you select Configure as DL
sw upgrade in progress
memory will occur accompanied by a Server from the Configure Software
68%
warning message to not unplug the Upgrade submenu, if the phone is not
cancel
unit during this secondary process. already configured as a server, you will
Writing software to memory takes be asked whether to activate it as a Note: When VTX 1000 is configured for

approximately 1 minute 30 seconds, server. Press the OK soft key to activate Server Mode, no audio calls are possible
followed by a message indicating that it as a server, or the CANCEL soft key on VTX 1000 until it is deactivated as a
download was successful. Once to return to the Configure Software download server.
the successful download message is Upgrade submenu.
displayed, the phone is ready for use. If, instead, the phone is already
configured as a server when you select
Configure as DL Server, you’ll be asked
whether to deactivate it as a server.
Press the OK soft key to deactivate
the phone as a server, or the CANCEL soft
key to return to the Configure Software
Upgrade submenu.
44 45
Warranty Information
Specifications and
47

Limited Warranty and Limitation of Liability WARRANTY EXCLUSIVE. IF A POLYCOM OF LAW, STATUTORY OR OTHERWISE,
PRODUCT DOES NOT OPERATE AS INCLUDING WARRANTIES, TERMS, OR
WARRANTED ABOVE, CUSTOMER’S CONDITIONS OF MERCHANTABILITY,
Limited Warranty SOLE REMEDY FOR BREACH OF THAT FITNESS FOR A PARTICULAR PURPOSE,
Polycom warrants to the end user is received by Polycom. The repaired or WARRANTY SHALL BE REPAIR, SATISFACTORY QUALITY,
(“Customer”) that this product will be replaced item will be shipped to Customer, REPLACEMENT, OR REFUND OF THE CORRESPONDENCE WITH DESCRIPTION,
free from defects in workmanship and at Polycom’s expense, not later than thirty PURCHASE PRICE PAID, AT POLYCOM’S AND NON-INFRINGEMENT, ALL OF
OPTION. TO THE FULL EXTENT WHICH ARE EXPRESSLY DISCLAIMED.
materials, under normal use and service, (30) days after Polycom receives the
ALLOWED BY LAW, THE FOREGOING POLYCOM NEITHER ASSUMES NOR
for one year from the date of purchase from defective product, and Polycom will retain WARRANTIES AND REMEDIES ARE AUTHORIZES ANY OTHER PERSON TO
Polycom or its authorized reseller. risk of loss or damage until the item is EXCLUSIVE AND ARE IN LIEU OF ALL ASSUME FOR IT ANY OTHER LIABILITY
delivered to Customer. OTHER WARRANTIES, TERMS, OR IN CONNECTION WITH THE SALE,
Polycom’s sole obligation under this CONDITIONS, EXPRESS OR IMPLIED, INSTALLATION, MAINTENANCE OR USE
express warranty shall be, at Polycom’s LIMITATION OF LIABILITY. TO THE
EITHER IN FACT OR BY OPERATION OF ITS PRODUCTS.
option and expense, to repair the defective FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
product or part, deliver to Customer an AND ITS SUPPLIERS ANY LIABILITY,
equivalent product or part to replace the WHETHER BASED IN CONTRACT OR
defective item, or if neither of the two TORT (INCLUDING NEGLIGENCE), Service Agreements
foregoing options is reasonably available, FOR INCIDENTAL, CONSEQUENTIAL,
Polycom may, in its sole discretion, refund INDIRECT, SPECIAL, OR PUNITIVE If you purchased your product from or information on service programs,
DAMAGES OF ANY KIND, OR FOR LOSS a Polycom Authorized Reseller, contact please visit Polycom’s website at
to Customer the purchase price paid for OF REVENUE OR PROFITS, LOSS OF
the defective product. All products that BUSINESS, LOSS OF INFORMATION OR
the Authorized Reseller for information www.polycom.com and select the Support
are replaced will become the property of DATA, OR OTHER FINANCIAL LOSS about service agreements applicable to menu.
Polycom. Replacement products or parts ARISING OUT OF OR IN CONNECTION your product. For technical assistance
may be new or reconditioned. Polycom WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE,
warrants any replaced or repaired product FAILURE, OR INTERRUPTION OF ITS
or part for ninety (90) days from shipment, PRODUCTS, EVEN IF POLYCOM OR ITS
Disclaimer
or the remainder of the initial warranty AUTHORIZED RESELLER HAS BEEN
period, whichever is longer. ADVISED OF THE POSSIBILITY OF SUCH Some countries, states, or provinces do not limited in their application to you. When
DAMAGES, AND LIMITS ITS LIABILITY allow the exclusion or limitation of implied the implied warranties are not allowed
Products returned to Polycom must be TO REPAIR, REPLACEMENT, OR REFUND warranties or the limitation of incidental or to be excluded in their entirety, they
sent prepaid and packaged appropriately OF THE PURCHASE PRICE PAID, AT consequential damages for certain products will be limited to the duration of the
for safe shipment, and it is recommended POLYCOM’S OPTION. THIS DISCLAIMER
supplied to consumers, or the limitation applicable written warranty. This warranty
that they be insured or sent by a method OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY of liability for personal injury, so the gives you specific legal rights which may
that provides for tracking of the package. PROVIDED HEREIN SHALL FAIL OF ITS above limitations and exclusions may be vary depending on local law.
Responsibility for loss or damage does not ESSENTIAL PURPOSE.
transfer to Polycom until the returned item

Exclusions Governing Laws
Polycom will not be liable under this Unauthorized use of common carrier
limited warranty if its testing communication services accessed This Limited Warranty and Limitation of United Nations Convention on Contracts
and examination disclose that the alleged through the product; Liability shall be governed by the laws of for the International Sale of Goods is
defect or malfunction in the product does the State of California, U.S.A., and by the hereby excluded in its entirety from
Abuse, misuse, negligent acts or omis-
not exist or results from laws of the United States, excluding application to this Limited Warranty
sions of Customer and persons under
their conflicts of laws principles. The and Limitation of Liability.
Failure to follow Polycom’s installation, Customer’s control; or
operation, or maintenance instructions; Acts of third parties, acts of God,
Unauthorized product modification accident, fire, lighting, power surges
or alteration; or outages, or other hazards.
48 49
FCC Rules US Telco Requirements
This device complies with part 15 of the equipment generates, uses, and can This equipment complies with part 68 If, in the unlikely event that this
FCC Rules. Operation is subject to the radiate radio frequency energy and, if of the FCC Rules. Please refer to the equipment causes harm to the network,
following two conditions: not installed and used in accordance labeling on equipment for the following the telephone company will notify
(1) This device may not cause harmful with the instructions, may cause harmful information: you in advance that temporary
interference, and interference to radio communications. discontinuance of service may be
Registration Number
Operation of this equipment in a required. However if advance notice
(2) This device must accept any Ringer Equivalence is not practical, the telephone company
interference received, including residential area is likely to cause harmful
interference in which case the user will Grantee’s Name will notify you as soon as possible.
interference that may cause undesired
be required to correct the interference at Model Number Also, you will be advised of your right
operation.
his own expense. to file a complaint with the FCC if you
NOTE: This equipment has been tested Serial Number and/or Date of believe it necessary.
and found to comply with the limits for a In accordance with part 15 of the FCC Manufacture
The telephone company may make
Class A digital device, pursuant to Part rules, the user is cautioned that any Country of Origin
changes or modifications not expressly changes to its facilities, equipment,
15 of the FCC Rules. These limits are operations or procedures that could
designed to provide reasonable approved by Polycom Inc. could void the If requested this information must be
user’s authority to operate the equipment. affect the operation of the equipment.
protection against harmful interference provided to the telephone company.
If this happens, the telephone company
when the equipment is operated in a Notes: will provide advance notice so you can
commercial environment. This make the necessary modifications to
This registered equipment may not be
used with party lines or coin lines. maintain uninterrupted service.
If trouble is experienced, the customer
Canadian Department of Communications Notice shall disconnect the registered
equipment from the telephone line to
This Class [A] digital apparatus complies Cet appareil numérique de la classe [A] determine if the registered equipment is
with Canadian ICES-003. est conforme à la norme N M B-003 du malfunctioning and that if the registered
Canada. equipment is malfunctioning, the use of
such equipment shall be discontinued
until the problem has been corrected.
REN
The REN is used to determine the quantity call. Typically the sum of RENs should

of devices that may be connected to the not exceed five (5.0). To be certain of the
telephone line. Excessive RENs on the number of devices that may be connected
telephone line may result in the devices to a line (as determined by the total RENs)
not ringing in response to an incoming contact the local telephone company.
Automatic Dialing
WHEN PROGRAMMING EMERGENCY 1. Remain on the line and briefly explain

NUMBERS AND/OR MAKING TEST to the dispatcher the reason for the call.
CALLS TO EMERGENCY NUMBERS: 2. Perform such activities in the off-peak
hours, such as early morning or late
evening.
50 51
Telco Connector CE Mark R & TTE Directive
A FCC compliant telephone cord and modular jack that is Part 68 complaint. This SoundStation VTX 1000 has Déclaration de Conformité
modular plug is provided with this See the rest of these installation been marked with the CE mark.
equipment. This equipment is designed instructions for details. Par la présente, Polycom Ltd. déclare que
This mark indicates compliance with
to be connected to the telephone network ce SoundStation VTX 1000 est conforme
EEC Directives 1999/5/EC. A full copy of
or premises wiring using a compatible aux conditions essentielles et à toute
the Declaration of Conformity can be
autre modalité pertinente de la Directive
obtained from Polycom Ltd, 270 Bath
1999/5/CE.
Road, Slough, Berkshire, SL1 4DX, UK.
Canadian Telco Requirements Dichiarazione di Conformità
Declaration of Conformity
Con la presente Polycom Ltd. dichiara
“NOTICE: The Industry Canada label Users should ensure for their own Hereby, Polycom Ltd. declares that this che il SoundStation VTX 1000 soddisfa i
identifies certified equipment. This protection that the electrical ground SoundStation VTX 1000 is in compliance requisiti essenziali e le altre disposizioni
certification means that the equipment connections of the power utility, telephone
with the essential requirements and other pertinenti della direttiva 1999/5/CE.
meets telecommunications lines and internal metallic water pipe relevant provisions of Directive 1999/5/EC.
protective, operational and safety system, if present, are connected together. Verklaring Van
requirements as prescribed in the This precaution may be particularly Konformitetserklæring Overeenstemming
appropriate Terminal Equipment Technical important in rural areas. Hermed erklærer Polycom Ltd., at Hierbij verklaart Polycom Ltd. dat diens
Requirements document(s). The Caution: Users should not attempt to make indestående SoundStation VTX 1000 er SoundStation VTX 1000 voldoet aan
Department does not guarantee the such connections themselves, but should i overensstemmelse med de grundlæggen- de basisvereisten en andere relevante
equipment will operate to the user’s contact the appropriate electric inspection de krav og de relevante punkter i direktiv voorwaarden van EG-richtlijn 1999/5/EG.
satisfaction. authority, or electrician, as appropriate.’’ 1999/5/EF.
Before installing this equipment, users Declaração de Conformidade
“NOTICE: The Ringer Equivalence Konformitätserklärung
should ensure that it is permissible Number (REN) assigned to each relevant Através da presente, a Polycom Ltd.
to be connected to the facilities of Hiermit erklärt Polycom Ltd., dass declara que este SoundStation VTX 1000
terminal device provides an indication der SoundStation VTX 1000 die
the local telecommunications company. of the maximum number of terminals se encontra em conformidade com os
The equipment must also be installed grundlegenden Anforderungen und requisitos essenciais e outras disposições
allowed to be connected to a telephone sonstige maßgebliche Bestimmungen der
using an acceptable method of connection. interface. The termination on an interface relevantes da Directiva 1999/5/CE.
The customer should be aware that Richtlinie 1999/5/EG erfüllt.
may consist of any combination of devices Declaración de Conformidad
compliance with the above conditions may subject only to the requirement that the
not prevent degradation of service in some sum of the Ringer Equivalence Numbers Por la presente declaración, Polycom
situations. Repairs to certified equipment of all the devices does not exceed 5.’’ Ltd. declara que este SoundStation VTX
should be coordinated by a representative 1000 cumple los requisitos esenciales y
designated by the supplier. Any repairs The term “IC:” before the certification/ otras cláusulas importantes de la directiva
registration number dignifies only that

or alterations made by the user to this 1999/5/CE.
equipment, or equipment malfunctions, the Industry Canada technical
may give the telecommunications specifications were met. Överensstämmelseförklaring
company cause to request the user Polycom Ltd. förklarar härmed att denna
to disconnect the equipment. SoundStation VTX 1000 överensstämmer
Vaatimustenmukaisuusvakuutus med de väsentliga kraven och övriga
relevanta stadganden i direktiv 1999/5/EG.
Polycom Ltd. vakuuttaa täten, että
SoundStation VTX 1000 on direktiivin
1999/5/EC keskeisten vaatimusten
ja sen muiden tätä koskevien
säännösten mukainen.
52 53
Australia
Mains Powered POT’s Voice
Telephony Without Emergency
000 Dialing
Warning
This equipment will be inoperable
when mains power fails
Japan
VCCI Class A
54
11
Technical Support in the United States

Internet http://www.polycom.com/support
Polycom WW Headquarters:
Polycom, Inc. Corporate Headquarters

6001 America Center Drive
San Jose, CA 95164
USA
© 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with
Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal
use, without the express written permission of Polycom.
1725-07246-001 Rev D

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SoundStation VTX 1000 OPERATION MANUAL

INSTRUCTIONS User’s Guide ......................................................................................................... 1

For Best Performance ........................................................................................... 28

FCC Rules ................................................................................................................... 50

SoundStation VTX 1000 Operation Manual User’s Guide

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Interface Manage a Call

SoundStation VTX 1000 Operation Manual

Dial Tone Dialing Editable Dialing

Hold and Resume a Call

SoundStation VTX 1000 Operation Manual

Add a Call Adjust Volumes

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

2 Enter a name, using the number buttons.

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

The Settings Menu will appear. Phone Book English

SoundStation VTX 1000 Operation Manual

Adjust an Audio Setting

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

who stand or are mobile. If not purchased

EQ and Subwoofer volume controls in

low-frequency output that optimizes System is available as an accessory

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

Remote Party Cannot Hear You

SoundStation VTX 1000 Operation Manual

For Best Performance Administrator’s Guide

Unplug all cords from the modular wall

SoundStation VTX 1000 Operation Manual

For future applications

Extension Microphones optional

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

From the Admin Setup Menu Location Name

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

External Device Output Interface Module Input

Polycom Wireless Mic

External Device Input Interface Module Output

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

SoundStation VTX 1000 Operation Manual

WHEN PROGRAMMING EMERGENCY 1. Remain on the line and brieﬂy explain

SoundStation VTX 1000 Operation Manual

Technical Support in the United States

Polycom, Inc. Corporate Headquarters

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